Brooke Johnson seeks a full-time position in healthcare administration to enhance her interpersonal and analytical skills. She has over 2 years of experience in quality management and data analysis at Norton Healthcare, where she assessed quality gaps, analyzed data to improve transitions of care and reduce readmissions, and engaged in process improvement initiatives. Johnson also has leadership experience through her roles in Kappa Delta Sorority and as a strategy intern at Saint Thomas Health. She is proficient in Microsoft Excel and trained in performance improvement methodologies.

1. Objective:
To obtain a full-time position which will enhance my interpersonal and analytical skills and provide
an opportunity to serve and grow within an accredited healthcare organization
Skills:
Fluent in Microsoft Excel, comfortable with advanced formulas and data manipulation. Performance
Improvement (PI) trained in DMAIC. Excellent written and verbal communication skills. Able to work
independently and with a team. Able to prioritize and multi-task. High attention to detail
LEADERSHIP
DEVELOPMENT
ACTIVITIES
EXPERIENCE
EDUCATION
Louisville, KY
(270) 925-0080
Brookejohnson1325@gmail.com
JOHNSON
BROOKE
WesternKentucky University, 2012-2016
Bachelors of Science in Healthcare Administration
 Internship intensive program
 Core course work focused on developing, planning, and managing a wide variety of
health operations and services within health care facilities and across health care systems
 Took financial responsibility of my educational expenses by working part-time while
obtaining my degree
 Completed over 120 volunteer hours whileattending WKU
Norton Healthcare, May 2016-current
Quality Management Intern, Clinical Effectiveness
 Performed a comprehensivequality gap assessment covering all Norton Healthcare
(NHC) primary care practices and providers serving the Humana Medicare Advantage
population. Included an assessment of current state and development of a plan to
improve preventative care which translated into enhanced revenue. Worked with
information services to ensure ongoing success
 Aggregated and analyzed data of Norton Medical Group (NMG) affiliates to tier rank
skilled nursing facilities for the purpose of narrowing NHC post-acute partnerships
thereby supporting high quality transitions of care
 Assembled daily readmission predictive model (RPM) reports and disseminated to key
stakeholders leading to reduced hospital readmissions and improved patient outcomes
 Engaged with nursing staff to measure non-value-add work content via time studies.
Presented findings to administrative officers which led to PI initiatives to drive higher
patient engagement from nursing staff
 Performed a quantitative analysis to understand the utilization of automated room
sanitation machines to identify discrepancies between the actual room cleaning
sequence and the prioritized sequence
 Assisted with a variety of other analysis for administrative PI projects
Saint Thomas Health, Summer 2015
Strategy&Business Development Intern, STH Alliance
 Initiated, created and presented a workshop using StrengthsFinder 2.0 to the STH
alliance team. Promoted the application of each individuals’ unique skill-set and
increased awareness of personal and professional growth
 Developed an employee incentive program for account executives to encourage and
improve participation during weekly team-meetings
 Gathered and analyzed data surrounding breast surgery wait-times, comparing similar
healthcare systems throughout the Davidson County area
Kappa Delta Sorority, 2012-2016
 Served on the executive council as Secretary, providing in-depth communication
between council and the chapter. Recorded meeting minutes and other administrative
duties
 Functioned as Panhellenic Delegate on executive council, creating a liaison between the
Greek community and my chapter
 Served as a Standards Board chair-person, working with the standards committee to
make unbiased decisions regarding the disciplinary sanctions on fellow chapter
members. Provided a safe environment for members when needed
 Held other various leadership roles such as Greek Week and Homecoming head chair,
recruitment committeehead, and sisterhood committeehead