1. Joyce George
511 Regan Drive,
East Dundee, IL-60118
(989) 397-8857
jgeorge2@svsu.edu or joycecg123@gmail.com
OBJECTIVE:
 Recent university graduate in healthcare administration and leadership looking for a job of healthcare
administrator with a progressive and service focused firm to make use of my leadership skills in the progress of
your health system
 To apply my exceptional interpersonal, creative and teamwork skills to gain experience through an administrative
and leadership level job in any field especially in health science
 Highly motivated and educated healthcare professional with incomparable leadership and managerial skills to be
a team player to accomplish the goals of your organization
 To secure a leading position in healthcare having the ability to deal with customers
EDUCATION:
Masters of Science in Health Administration and Leadership May 2016
Saginaw Valley State University, University Center, MI
Current GPA: 3.85
Bachelors of Science in Nursing Sept 2013
Laxmi Memorial College of Nursing, Mangalore, India
GPA: 3.5
PROCESS IMPROVEMENT EXPERIENCE:
Capstone Project (HS 689) Jan 2016-May 2016
Saginaw Valley State University, University Center, MI
 Conducted a Gemba walk to design current value stream process map to best identify waste in the
system and where value can be added
 Utilized value stream map to identify workflow inefficiencies to address with A3 process
 Application of Lean principles to improve the care delivering process in an Inter-professional clinic based
on my project Apr 2016
Study Abroad Mar 2016
Saginaw Valley State University, University Center, MI
 Selected for a ten-day Faculty-led program to visit United Kingdom and Ireland to compare and contrast
two different process improvement techniques Lean Applications and Theory of Constraint by visiting
various organizations like Oxford University, Nottingham Trent University, Abbott Laboratories, and QFI
Consulting Agencies
 Knowledge gained in travel experience is directly related to capstone project
RELEVANT COURSEWORK:
Masters: US Health Systems, US Law & Legal Perspectives, Healthcare Finance, Organizational Leadership,
Accreditation and Process Improvement
Bachelors: Medical- Surgical Nursing, Pediatric Nursing, Community Health Nursing, Mental Health Nursing,
Nursing Administration
RELEVANT EXPERIENCE:
Hospital Administrative Assistant Internship Jan 2014- June 2014
Indira Gandhi Hospital, Thalasseri, India
 Assisted multiple departments to plan meetings and prepare hospital employees to keep registration of
patients
 Supported in establishing strong relationships to gain support and effectively achieve results
 Helped & coordinate dozens of recruitment for nursing students & staff which contributed to the hospital
 Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable
response to information requests
 Created innovative PowerPoint presentation used by the Office of Admissions to market executive support
programs to potential students

2. Nursing Internship Jan 2013-May 2013
A J Hospital and Research Center, Mangalore
 Worked at the post-surgical and cardiac unit and provide all-inclusive patient care
 Helped in organizing and scheduling work shifts at my unit
 Interacted with patients and other senior staffs to make the care process easier
Clinical Rotations Jan 2010-Aug 2013
A J Hospital and Research Center and Fr. Muller’s Hospital, Mangalore
CAMPUS LEADERSHIP:
International Student Ambassador Sept 2014-May 2016
Office of International and Advanced Studies (SVSU)
 Compose blogs related to the activities of SVSU and about Michigan
 Talk to new perspective international students and clarify their queries about SVSU
President Jan 2016-May 2016
South Asian Student’s Association (SVSU)
 Served as Treasurer for 2015 overseeing a $10,000 budget; transitioned to President in 2016
 Fundraise and present various programs involving SVSU students and Saginaw community
 Coordinating a Holi program involving SVSU community and community members within the Great Lakes Bay
Region April 2016
Ambassador for India Sept. 2014-May 2016
International Students Club (SVSU)
 Present about the diversities and cultures of India to various domestic and international students
Vice President Sept 2012-Sept 2013
Student Nurses Association (LMCN)
 Conducts various college-level activities and volunteer work to serve nursing students within the campus
community
 Fundraising activities to help poor patients and conducted a one day medical camp at a rural area
WORK EXPERIENCE:
Administrator (Family Business) Sept 2013-Jan 2014
Geo Sand, Kerala
 Interacted one-on-one with customers, both in person and over the phone, utilizing exceptional interpersonal
communication skills
 Serving as the company representative in meetings with other organizations to disseminate knowledge about
our products and services
COMPUTER SKILLS:
Windows Operating Systems; MS Word, Excel, PowerPoint, Microsoft Project
HONORS/ AWARDS/ ACTIVITIES:
 Volunteer, Cardinal Volunteers at SVSU Sept. 2014-May 2016
 Member, St. John Paul 2 Ministries of SVSU Sept. 2014-May 2016
 Recipient, SVSU Red and White Scholarships Sept. 2014-May 2016
 Invitee, SVSU for Board of Control Lunch Oct. 2015
PROFESSIONAL ORGANIZATION MEMBERHIPS:
 ACHE (American College of Healthcare Executives) member and student associate
 HFMA (Healthcare Financial Management Association) member
 AHAL (Association of Healthcare Administrators and Leaders) member

3. REFERENCES:
Dr. Marilyn Skrocki JD, MBA, MISM CHTS-IM
Graduate Coordinator - Health Administration and Leadership
College of Health & Human Services
Phone: 989 964-7394, email: mskrocki@svsu.edu
Dr. Kaustav Misra
Associate Professor
College of Business and Management
Phone: 989-964-2651, email: kmisra@svsu.edu
Jenna B Briggs
Director of Graduate and International Admissions
Wickes Hall 230 F
Phone: 989-964-2180, email: jbbriggs@svsu.edu