My Updated CV

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Henry Noverdi Sunarto
E: henrynoverdi@yahoo.com.au M : 0433 284 327
A: Unit 3405/ 91 LiverpoolStreet
Sydney CBD, NSW 2000
Professional Skills Summary
I have four and a half year experience in the IT industry and an extensive knowledge of
delivering level 1& 2 technical support in structured service desk environments required
within law firm, hospitality, financial, educational institutions and managed services. I am
actively looking for permanent opportunity as a Desktop Support/ IT Support Analyst
working in the environment where I can broaden my hands on experiences progressively,
orientate to winning outcomes and connect with people every day.
I would bring to the position of Desktop Support commitment to deliver exceptional
customer services, great desire to help, and reliable action, whichI believe would be an asset
to the company. I take pride in setting and achieving outcomes, and I always aim to exceed
end-user expectations every day. I firmly believe in good communication, and, equally, I can
confidently undertake a task on my own and complete it within agreed Service Level
Agreements.
I am available for an immediate start.
Technical Skills
ComputingDevices
 Windows 7 desktops and laptops, Apple tablet Ipad smartphones, and Android
devices
ServiceDeskSoftware
 Service Desk Plus, HP ServiceManager, ServiceNow, CA Service Desk Manager, and
OTRS.
SoftwareApplications
 MicrosoftOffice2010,Citrix, UngerboeckSoftware, Adobe indesign suite and Sophos
Anti- Virus.
UserAdministrationConsoles
 ActiveDirectory 2003, 2008 and MicrosoftExchange 2010
Education & Training
2009 Bachelor of Science in Information Technology-Universityof TechnologySydney

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2009 ITIL(Information Technology Infrastructure Library) V3 Foundation- ITIC Sydney
IT Training
2007 MicrosoftCertified Professional(MCP ID#5625632)- ITIC SydneyIT Training
2007Cisco Certified NetworkAssociate (CSCO1112092) - ITIC SydneyIT Training
Employment History
September2015-Now
APCD Pty LTD
ContractingIT Technician
Clients: The Law Society of New south Wales and NSW Transport Desktop Audit
 Monitoring and taking ownerships of helpdesk ticketing queue on Service Desk Plus
ticketing systems regarding webbased application and desktop support at Law
SocietyofNSW.
 Updated the Service Desk Database informing the progress and respond of actions
toward particular incidents.
 Level 1& 2 internal desktop support forthe organizational end users including
senior management.
 Helping the ITS department team on facilitating Skypeconferences forexternal
solicitors for distance legal mediation/ corporate meetings.
 Supported Adobe Creative Indesign packages forinternal users such as installation
and updating fonts at Law Society of NSW.
 Auditing collections of Desktop hardware at multiple NSW transport offices,
including Sydney train stations and maintenance centres as crucial part of IT Service
transitions from Fujitsuto NEC.
June 2015-August2015
Merivale, trading as Hemmes Trading
DesktopSupportTechnician (Contract)
 Minimizedinfluxof ITincidents through outcome focused action and friendly level
1& 2 support viaemail, telephone and faceto face basis.
 Delivered excellent customer services to1000+end users using 400+ desktops
including mobile devices across Merivale hospitality venues.
 Monitored incoming and closing helpdesk ticketing queue on ManagedEngine
ServiceDeskPlus ondesktops and retailhospitality POSenquiries.
 Deployed Windows7 SOE,for end user desktops and laptops using Clonezilla.
 Managed end user computer account,such as password resets, email group and
signature edit with ActiveDirectory 2008.
 Supported Ungerboeck event management applications for end users, regarding
softwareupdates and new user login, also including Adobe Creative Indesign
packages forgraphic end users.
 Delivered outlookconfiguration on end user company mobile phones/ BringYour
Own Devices.

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 Some Mac application support forapple desktop users at internal graphic
department.
 Granted and supported NetworkVPNaccess to mobile users for productivework.
 Delivered the LAN patching and telephone ports (PABX and VOIP) to production
switches, impacted by end user desk moves.
Aug2014 – Dec2014
BaycorpAustralia
DesktopAdministrator(Contract)
 Delivered Window 7 Rollout with associated applications of Lenovodesktop
models, utilizing WindowsDeploymentServices2008 automatedtools
 Seamless migration of windows XP into Windows 7 for200+ users.
 Configured in-housed IBM iseries desktopapplicationor end user access into debt
collectionsystem.
 Delivered Sophos anti -virus installation and updates for Windows 7 desktops, using
Sophos Enterpriseconsoles.
Achievement:
Employee of the Month Certificate at Baycorp,categorized Outstanding services on
delivering ExcellentIT Technical Support.
Mar2014 – Jul 2014
HewlettPackardAustralia
Site SupportOfficer(Contract)
Clients:Downer group
 Delivered Level 2 technical support for up to 400+ users, including executivesat
Downergroup.
 Deployed Windows 7 Operating Systems on HP laptops and desktopsfor existing
users and new starters with Microsoft SCCM 2007.
 Updated and closed the logged incidents tickets withHP Service Manager.
 Delegated end user access into shared network folders/ associated security groups
with AD 2008.
 Delivered the updates of Microsoft Lync 2010 into Lync 2013 for existing users at
Downer EDI group from Active Directory 2008 consoles.
 Patched the network cabling on Cisco Switching 4500 ports, for LAN connectivity.
 Supported wireless connectivity forexecutiveusers and VIP visitorson BYOD mobile
devices.
Apr2013 – Dec2013
FidelityWorldwide Investment
EndUser SupportOfficer(Contract)
 Deployed Windows7Dell Desktop and Lenovo X1carbonlaptopalsoassociated
MicrosoftOffice2010 with MicrosoftSCCM 2007.
 Managedrole based access for end user computer accountand networkfolder
security permissions, including starters and leavers with MicrosoftActiveDirectory
2003.
 Managedhelpdesk requests and incidents in accordance withend users’ general IT
Support enquiries with Service Now Ticketing system.

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 Remote desktop support forinternal users in Australia and APAC Region with
MicrosoftLync2010 and MicrosoftRemote Desktops.
 Managed mailbox and shared mailbox access for particular users withMicrosoft
ExchangeServer2010 and also increasing mailbox size when requested.
 Built excellent rapport with people, including senior executives and staff across the
business.
 Delivered the Win 7 Fil project ahead of deadlines in the scope of defined
timeframes and budget.
Oct 2012 – Mar 2013
Fairfax Media Limited
IT SupportTechnician(Contract)
 Managed Multiple Dell PC deployment of existing and new machines withMicrosoft
SCCM 2007.
 Added multiple Computer Objectsand managed end user permissionwith Active
Directory 2008.
 Delivered Level 2 Desktop support for migrated users.
Apr2011 – Aug2012
Information Management Integration Solutions
Field Desktop Technician (Permanent)
Clients:National Australia Bank, Department of Education and Training and Coles
Liquorland.
 Managed Windows 7 Deployment at multiple NSW public schools and installed
Citrix Client Packageapplication forstudent remote access into library applications.
 Key Member of ‘National Australia Bank’ Desktop PC refresh projectin Sydney metro
areas and ACT.
 Managed PC imaging formultiple PCs that needed to be rolled out into multiple
customer sites with CA Uni-centre Desktop and Server Management Explorer tools.
 Attended helpdesk calls at IMIoffices,from customer sites when unattended and log
all incidents with CA ServiceDesk Manager Ticketingtools and escalation.
Apr2010 – Feb 2011
Best IT EngineeringandMacquarieUniversity
 Key Member of Windows 7 refresh forManpower Recruitment agency and
Department of Education and training Laptop repair project. Also Nationwide ATM
upgrade project at ANZ branches.
 Delivered Level 1 & 2 support as an IT Support Officerat Macquarie University
Faculty of Arts.
References
References supplied upon request.

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