1. Neha Khadode
Appartment E-507,SJR Equinox, Velankane drive,
Electronic city phase 1, Bangalore - 560100
Contact: +91-8767073613 (M),
+91-8088276567 Date of Birth: 22nd February1990
Email: khadodeneha22@yahoo.com
Official Email : neha.khadode@wipro.com
Career Objective:-
To become a successful professional in the field of Electronics and Telecommunication Engineering and
to work in the best way I can, in an innovative and competitive world, by keeping my earnest enthusiasm to
carry out the best advancements.
Profile Summary
 Excellent communication skills.
 Highly motivated professional over 2.5 years of Industrial experience in various projects & Business analyst.
 Highly acquainted in marketing strategy,planning, developing and research methodology.
 Able to create Effective Documentation, Test Cases, Test results and Issue Reports.
 Well acquainted in Black Box Testing, Good knowledge of Software Development Life Cycle (SDLC) and Software Testing
Life Cycle (STLC).
 Software testing professional having diverse exposure in various projects and application testing with comprehensive
understanding of all aspects of SDLC.
 Well acquainted in Network troubleshooting Fault finding ,IPTV , Product specialist.
 Ability to createEffective Documentation and Issue Reports.
 Quick learner, adaptable and flexible to the ever-changing technology and confident.
 Excellent TeamMember with good Communication and Interpersonal skills.
 Ability to engagein multiple projects simultaneously.
 Strong technical skills and proficient in working with ITIL Incident Management, ChangeManagement, Problem
Management, HP Service Manager 7, BMC Remedy, Lotus Note, Unicenter, Toad.
 Maintain and develop the client relationship by giving continuous service improvement.
 Responsible to achieve uptime commitment as defined in SLA.
Current Company: WiproLimited.
Organization Description: Wipro Limited is a global provider of comprehensive IT solutions and services, including
Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, and R&D services. It is also a
value added reseller of desktops, servers,notebooks, storage products, networking solutions and packaged software for
international brands. Wipro is the third largest IT services company in India. To focus on core IT Business, it demerged its
non-IT businesses into a separate company named Wipro Enterprises Limited with effect from 31 March 2013. The
demerged company offers consumer care,lighting, healthcare and infrastructure engineering
Project Details

2. Project1: ITILConcept
Client: Philips (IT)
Tools: HP Service Manager 7, MicrosoftOffice
Role: ProjectEngineer
Description Philips is a Dutch multinational engineering and electronics conglomerate
headquartered in Amsterdam. It was founded in Eindhoven in 1891 by Gerard
Philips.
Roles and Responsibilities  Monitoring the critical alerts and updating the support team.
 Report to senior managers on any issue that could significantly impact the
business.
 Monitor Service Desk records and analyze reports, taking preventative action to
ensure Service Levels are met across the IT operational group.
 Monitor all ‘High’ and ‘Major’ priority Service Desk issues to ensure prompt
resolution.
Project 2 : ITIL Concept
Client: Schneider Electric (IT)
Tools: BMC Remedy, Lotus Notes, Mainframe JavaViewer 8.0, Toad
Role: Project Engineer
Description Schneider Electricis a French global company, founded in 1836 by two brothers,
Eugene and Adolph Schneider. In 1981, Group Schneider was broken up,
focusing on the electrical and controls industry. This was followed by strategic
acquisitions of Telemecanique (1988), Square D (1991) and Merlin Gerin (1992)
and it is these brands that are the core products of the company's offering.
In 1999, Groupe Schneider was renamed Schneider Electric. The Schneider
Company also acquired The Lexel Group that year Schneider Electric has had
its head office in the Trianon site in Rueil-Malmaison, France since 2000.[6][7] The
current headquarters, also located in Rueil-Malmaison.
Roles and Responsibilities  Fax and Mainframe monitoring for Schneider Electric
 Monitoring of incidents in BMC Remedy for SLA Violation.
 Assigning ticket to SME based on the product type.
 Sending notification mail to the SME as well as informing user about the ticket.
 Monitoring the blocking user in SMS Q2C for Schneider electric.
 Monitoring and Preparing PAFU report on regular interval.

3. Project3 : ITIL Concept
Client: ABB (IT)
Tools: MicrosoftOffice
Role:ProjectEngineer
Description ABB is a multinational corporation headquartered in Zurich, Switzerland, operating
in robotics and mainly in the power and automation technology areas.ABB is one of
the largest engineering companies as well as one of the largest conglomerates in
the world. ABB is the world's largest builder of electricity grids and is active in many
sectors, its core businesses being in power and automation technologies.
Roles and Responsibilities  Responsible of monitoring Oracle DatabaseServer, Site Scope alerts and
Mailbox.
 Creating Database, Kronodoc and Error & URL server reports.
 Follow up with the support teams on critical situations like failure of servers.
 Generating Status reports and Dashboard reports on 4 hours interval basis.
Project4: ITILConcept
Client: Avago Technologies (IT)
Tools: Avita (Enlighta)and MicrosoftOffice
Role: Project Engineer
Description Avago Technologies (Nasdaq: AVGO) is a leading designer, developer and global
supplier of a broad rangeof analog semiconductor devices with a focus on
compound III-Vsemiconductor-based products
Roles and Responsibilities  Monitoring the critical alerts and updating the support team.
 Creating tickets as per the issue of the users.
Project5: ITILConcept
Client: Stora Enso (IT)
Tools: TWA6.5 (Transaction Web Applications), Star gate
Role: ProjectEngineer
Description Stora Enso is a Finnish pulp and paper manufacturer, formed by the merger of
Swedish mining and forestry products company Stora and Finnish forestry products
company Enso-GutzeitOy in 1998.

4. Roles and Responsibilities  Generate reports & also monitor the automated alerts for the servers for
Storaenso.
 Handle Priority 1 & 2 Incidents.
Check for the alerts by using Stargate (web methods tool).
Responsible for monitoring the mail box and if any alerts comes needs to inform
to the support group and need to createa ticket and assigned to the concern SME.
Project6: ITILConcept
Client: Outokumpu
Tools: Unicenter (Webbased Tool)
Role: ProjectEngineer
Description Outokumpu is a group of companies headquartered in Espoo, Finland, producing
stainless steel and high performance alloys, employing more than 12,000
employees in more than 30 countries.
Roles and Responsibilities  Monitoring of incidents and Service Requests in Unicenter for SLA Violation.
 Assigning ticket to SME based on the product type.
 Managing teamdaily, weekly and monthly performance data.
 Giving proper coaching and feedback to all the team members regarding
process.
Project 7: ITIL, Concept
Client: Areva
Tools: BMC Remedy
Role: Project Engineer
Description Areva is a French multinational group specializing in nuclear and renewable
energy headquartered in Paris La Défense. It is the world's largest nuclear
company.
Roles and Responsibilities  Monitoring of incidents in BMC Remedy for SLA Violation.
 Assigning ticket to SME based on the product type.
 Giving proper coaching and feedback to all the team members regarding
Process
Project 8: Customer Relationship Management(CRM)
Client: Carrier
Tools: Siebel, HVAC Partners Portals
Role: Project Engineer
Description The Carrier Corporation, based in Farmington, Connecticut, is a manufacturer
and distributor of heating, ventilating and air conditioning systems, as well as a
commercial refrigeration and food service equipment industry
Roles and Responsibilities • Providing Technical Support for My Infinity users.
• Creating service request in Siebel for logging customer complaints.
• Performing troubleshooting steps in order to resolve issue with Thermostat(My Infinity

5. Device)
Achievements:
• Appreciated many a times by the Project Lead for being dedicated towards work.
• Appreciated by Project Manager for managing the project alone at offshore.
PROFILE
 Qualified B.E. (Electronics & Telecommunications) from Nagpur University, accented with technical proficiency gained
while working on projects as part of academic involvement, determined to carve a successful and satisfying career in the
industry.
 Testing Professional with Networking proficiency
 Certified in software testing [Manual testing n Automation testing HP]
EDUCATIONAL CREDENTIALS
Bachelor of Technology (Electronics &Telecommunications)2012
Anjuman College of Engineering & Technology, Nagpur 62%
HSC
Class of 12th 71%
SSC
Class of 10th 69.9%
Technical Skill Set
Software Testing Manualand Automation Testing
Operating Systems Windows 98 / 2000 / XP
Projects Undertaken
 Industrial Management Disaster using SMS feedback system .
 Heat Sensor using cooling fan.
Industrial Visit
 2 week training in BSNL RTTC Nagpur for learning telecom industry standards & maintenance of telecom equipment &
learning optical fiber communication .
 3 days workshop on Entrepreneurship awareness sponsored by NSTEDB and visited IMT college.
Extra Curricular Accolades:
 Head of Paper Presentation Competition under Departmental Forum
 Participated in athletics in university inter collegiate competition.
 Participated in Bread board Competition.
 Participated in paper present competition.
 Completed MS-CIT with 74%.
Hobbies: Travelling ,badminton ,throwball ,reading ,music.
Languages Known: English, Hindi and Marathi

6. References: Available on Request