This document summarizes information about ABC Home & Commercial Services, a family-owned business since 1949. It discusses the company's expansion to Austin, Houston, and Dallas led by Bobby Jenkins and his three sons. It also outlines the company's focus on customer service, employee satisfaction, and community involvement. Key programs highlighted include an employee rewards program, unique benefits like a specialist advancement program, and an employee survey to measure engagement.

1. A Family Owned
Business Since 1949
Bobby Jenkins
ABC Home & Commercial Services

2. Introduction

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A family business with three sons
carrying on Bob Jenkins’s legacy in
Austin, Houston, and Dallas.

4. College Station
Corpus Christi
San Antonio
Belton

10. Top Picks
● Tell me something good
● Ask what motivates you
● Get to know employees personally
● Strengthen employee, supervisor, manager
relationships
● More employee input on decisions
● Everybody contribute to mission
● Continuous leadership training
● Celebrate small successes
● Consequences to run toward, not away from

16. 93
ABC Home & Commercial
Services Net Promoter Score
12 month NPS

17. Lead Line - ABC
31%
Since
Oct. 2017
5% Since
Oct. 2017

18. SOCIAL MEDIA REVIEWS
OCTOBER 2018
▪ Google 63 Reviews 4.83 Stars
▪ Facebook 59 Reviews 4.92 Stars
▪ Yelp 4 Reviews 3.00 Stars
▪ Year-to-Date 1518 Reviews on Social Media 4.72
Star Rating!

19. Annual Meeting
Two Questions are Discussed:
● How do we better serve our
customers?
● How do we make ABC a better
place to work?

20. Annual Meeting
The scoring process
committees to work on
priorities

21. Community Involvement
Building Relationship within the Community we Serve
United Way
TourDeCure ABC Kite Fest

22. Community Involvement
Building Relationship within the Community we Serve
American Heart Association
Heart Walk
MossFest

23. Community Involvement
Building Relationship within the Community we Serve
ABC Care Bags

24. Employee Rewards Program

25. 2018 YTD Point Recognition Awards
● Anniversaries = $37,888
● Birthdays = $3,395
● Customer Service awards = $5,022
● ABC Cards = $5,626
● Customer Compliments = $2,395
● Teamwork = $2,660
● Other programs (Volunteering, Blood Drive, United
Way) = $5,027
Total Awards given out Year to Date in 2018 = $62,013

28. Unique Benefits
Specialist Advancement Program
Pest & Lawn Division
Specialist I, II
Master Specialist I, II, III
ACE Master Specialist
Each level has a financial incentive
$200 - $750 Plus an increase in commission

29. Unique Benefits
ACC Scholarship Program
ABC gives 3
scholarships to
employees or their
dependents

30. Unique Benefits
Fitness Program
Employees have
access to a fitness
program at no cost if
they attend 10 X each
month

31. Unique Benefits
Breakfast with Bobby & Matt
New Employees have
an informative
breakfast with the
CEO & CFO

32. Hiring Practices
Qualities Ideal ABC Team Players Should Possess

33. Employee Survey
Checking the Pulse Rate of the Business
➢Gives an employee a sense of
ownership and responsibility.
➢Help employers measure and
understand their employees:
Attitude
Feedback
Motivation
Satisfaction

34. Employee Survey
Checking the Pulse Rate of the Business
Most effective Company
survey is by asking
employees
1 simple question
On a scale 1 to 10 with 10 being the
highest,
“How likely are you to refer ABC to
friends and family members?”

35. Employee Survey
Checking the Pulse Rate of the Business
NPS – Net Promoter Scale

37. Questions?