1. Alex Hagen
A driven individual seeking a dynamic work environment, and further
knowledge of networking as a whole.
26525 Karr Rd
Belleville, MI 48111
734-957-2095
alexhagen2@gmail.com
EXPERIENCE
Barracuda Networks, Ann Arbor, MI — Tier 1C Technical
Support Representative
January 2014 - PRESENT
Remote phone support for Barracuda Firewall, NG Firewall, Web Filter,
SSL VPN, and Web Security Flex. Recently have taken on the Tier 2 role,
which includes team management responsibilities.
Stefanini Tech Team, Southfield, MI — Remote Support
Engineer - EY Desk
February 2013 - January 2014
Resource Team Lead - Responsible for ensuring technicians handle
cases properly, observe and report metrics, update knowledge base,
handle team member meetings/trainings.
Advantage Technologies, Chesterfield, MI —Remote
Support Engineer
March 2011 - Jan 2013
Responsible for employee training, Microsoft CRM case management,
MS Server, basic networking, software troubleshooting, digital x-ray
systems, VPN topology, and Kaseya System Management.
EDUCATION
Baker College, Port Huron, MI — Bachelors in CISCO
Networking / Security
September2010 - In Progress
3 years of 4 year degree completed. All major networking/security
classes completed.
SCCRESA, Marysville, MI — Information Technology Study
September2008 - June 2010
SkillsUSA Attendee. 1st in local, 1st in regional, 1st in state, attended
national competition. Served on board of scholars, and acted as a judge
SKILLS
Firewall, Routing,
Mapping, Network
Design/Layout, VLAN, CISCO
CLI, Linux/Unix, Layer 3
Switch, DNS, Spam Filtering,
Layer 7 Firewall, SSL
Inspection, SSL Certificates,
VPN, SSLVPN,
Clustering/Failover
Certified Barracuda
Firewall Technician.
MSAD, Print Servers,
Deskside Support, Hardware
5+ Years of Tech
Support experience.
AWARDS
SkillsUSA 2005 - 1st Place
State Competition, PC TECH
Member of SCCRESA Board of
Scholars
