1. James G. Toh
2514 Gwenfair drive
Spring, TX 77373
Email:Toh.James@yahoo.com
Cell: (346) 777-2042
OBJECTIVE: To uses my personal assets including excellent
communication skills, critical thinking, meticulous nature,
and extensive computer science background to solve
difficult challenges while providing exceptional service.
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Education:
College: Wiley College (May 2009)
Major: Computer Science
Coursework: C++ Programming 1&2, Java programming 1&2, Visual Basics, Operating Systems,
Internet Programming, Enterprise Web and e-Commerce, Computer Networking and
Communications, Computer Organization and Architecture , Unix/Linux, Database
System, Database Administration, Data Structures, Software Engineering , Calculus 1&2
Mathematical Foundations, Statistics, Discrete Mathematics.
Skills: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft
Outlooks, Windows 7& XP, Linux, Unix, Mac OS X, AS400 Servers. Software
installations and uninstallations, Firewall setups, Hyper V, windows server 2012,
Network administration, Desktop Maintenance, Microsoft SQL, Oracle 11g
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SUMMARY OF QUALIFICATIONS
Employment:
Precision Document Solutions (Lead eSolutions System Support Analyst) (March ’13 – Current)
 Software Support eSolutions.
 Communicating with clients and providing technical solutions via telephone and
remote access
 Database Migrations and administration
 Networker
 VBScripts edits and modifications
 Oracle 11g
 Create connection pools, imported physical tables and defined joins in physical
layer of the repository
 Create Mockup reports and dashboards for review by client users
 Create materialized views and aggregates to improve performance
 Customized reporting with OBIEE Answers and integrated them into the
Dashboards
 Hyper V
 Remote Software Installations
 Windows Server 2003/2008/2012
 Tier II support for Helpdesk
 SQL Database Admin
 IIS

2.  LDAP
 ITIL Incident Management
 Planet Press Suite
 Planet Press Production
 Planet Press Design
 Planet Press Console
 Planet Press Fax
 CorePoint
Rose International (Software Support Specialist) (June ’12 – August ‘12)
 Software Support for web based tax and accounting software.
 Interfacing with clients and providing technical solutions.
Telvista (Technical Support Specialist) (August’11 – February’12)
 Providing technical support for Verizon Fios
 Remote Access Support for video, telephone, and data services.
 Router configurations and setups for businesses and homes
Teleperformance (Advanced Technical Support Specialist) (May ’10- April’11)
 Troubleshooting smart phones, wireless cards, and wireless routers for various
clients.
 Blackberry device setups and support
 Email setups for blackberry
Good Shepherd Medical (Technical Support Analyst Intern) (April’10 – August’10)
Operations based technical support to clients and staff.
Computer and Software support and maintenance with the use of the Remedy ticketing system to
address and document resolutions
Mini Macs setups
iPhone and iPad setups as well as support
Adding smart phones and tablets to network and setup emails.
Convergys (Technical Support Analyst) (May ’09 – December ’09)
Provided solutions for clients of AT&T.
Network Troubleshooting.
Account Management.
Accomplishments:
 Dean’s Scholar
 President of Wiley College SIFE Team
 NASA Science, Engineering, Mathematics, and Aerospace Academy.
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References Available upon Request.