Brandon Banks is an experienced operations manager with a proven track record of improving productivity, driving client satisfaction, and exceeding profit goals. He has expertise in strategic planning, client relations, budgeting, revenue growth, and team leadership. His current role oversees all operations including safety compliance, customer service, dispatching, and accounting at Milner Wrecker Service, where he achieved over 50% sales growth and 100% customer retention in one year.

1. BRANDON BANKS
4121 Shores Ct. Fort Worth, TX 76137  214-460-1348
bkbhockey@yahoo.com
OPERATIONS MANAGER
Success leading operations and innovation for high-growth organizations
Dedicated operations manager with proven experience implementing processes to improve productivity and
drive client satisfaction. Skilled in staff management including training and work performance review. Expert
communicator with demonstrated experience managing client relations and exceeding company profit goals.
Expertise in developing and implementing strategy to increase revenue.
HIGHLIGHTS OF EXPERTISE
· Strategic Business Planning
· Client Relations
· Cash Flow Optimization
· Revenue and Profit Growth
· Contract Development / Management
· Budget Planning and Forecasting
· Safety Protocol Compliance
· Account Management
· Streamlining Operations
· Team Building and Leadership
· Inventory Management · Financial Accounting
· Purchasing · Vendor Management
· QuickBooks · MS Office
CAREER EXPERIENCE
MILNER WRECKER SERVICE, Fort Worth, TX
Provide leadership with full accountability for all wrecker and towing business activities while driving company
brand awareness.
OPERATIONS MANAGER (December 2015 to Present)
Oversee all operations including safety regulation compliance, customer relations, dispatching, exportation
documents and city contracts relations. Manage a team of drivers and dispatch to drive productivity. Train
all new drivers. Execute safety checks, preventative equipment maintenance, and ride alongs to guarantee
compliance with company standards. Effectively oversee customer relations including all active customers
as well as customer retention efforts. Direct accounting operations with high accuracy using QuickBooks. C
ollect delinquent payments on accounts receivable, and produce quote for special requests. Spearhead
initiatives to drive exceed revenue goals including acquisitions and alternative revenue streams.
¨ Achieved a customer retention rate of 100% and grew sales over 50% in one year.
¨ Built and nurtured key relationships with dealerships, body shops, and repair facilities to retain
customer base.
¨ Trained and coached top-performing staff to increase productivity and safety regulation compliance.
¨ Introduced strategic plans to increase revenue and leverage existing utilization to surpass all current
industry standards.
MANAGER IN TRAINING (June 2015 to December 2015)
Drove sales for the company by executing outside sales techniques. Oversaw day-to-day operations on a
full-time basis in the summer and part-time during the fall.
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2. BRANDON BANKS Page 2
¨ Increased company client base through solution selling techniques and relationship building.
¨ Promoted to full-time management position due to outstanding work performance.
BANKS RANCH, Henrietta, TX
Provided end-to-end management for wild game and ranch facilities to increase customer satisfaction and
guarantee safety.
PART-TIME RANCH MANAGER (January 2013 to June 2015)
Directed all ranch operations including sales, vendor management, and client relations. Guaranteed safety
through preventive and regular maintenance all facilities, land, roads, and equipment.
¨ Oversaw cohesive operations, which increased customer satisfaction and encouraged repeat business.
EDUCATION & CREDENTIALS
B.B.A- MANAGEMENT, 2015
Midwestern State University, Wichita Falls, Texas
HONORS & AWARDS
 Athletic Department Deans List MSU
 Co-captiain of Midwestern State Golf Team