This document contains a summary of qualifications and work experience for Osama Mahmoud El-Gamal seeking an IT management position. He has over 10 years of experience in IT management, including strategic planning, budgeting, vendor relationships and systems administration. His most recent role was as Country IT Manager for Al-Waseet for Advertising and Publishing in Egypt, where he managed hardware, software operations and projects across multiple offices. Prior to that, he worked as IT Manager for El-Maimani Group in Saudi Arabia, where he built network infrastructure and supported ERP systems.

1. OSAMA MAHMOUD EL-GAMAL
Address: 18 Ebn Zafer St, Elhegaz - Heliopolis, Cairo, Egypt.
Mob: +2 01005789732 and +2 01120055472 | Email: osama.dll@gmail.com and
osamaelgamal77@hotmail.com
OBJECTIVE
A position in IT Management
SUMMARY OF QUALIFICATIONS
 More than 10 years in IT Management, including strategic direction, budget preparation, vendor relationships, and
planning and operation of servers, routers and switches, and active directory.
 Skilled in evaluating current and future technologies and leading purchase planning to support both short and
long-term IT initiatives.
 A clear and direct project manager, skilled in developing and maintaining a broad vision, cultivating excellent
relationships, and communicating effectively across the organization to build focused and productive teams.
SKILLS SUMMARY
Technical skills:
 Database Design and Administration
Systems Engineering
 Requirements Analysis
 Costing & Budgeting
 Testing/QA/Rollout/Support
 Vendor Management
 Network Design
 ERP System Management
 CRM Administration
Non-technical skills:
 Understanding of complex information and requirements
 Good prioritization skills and be flexible enough to adapt plans
 Good evaluation skills
 Great IT skills combined with a good head for business
 A good team-playing mentality
 An ability to work to tight deadlines and within constraints
PROFESSIONAL EXPERIENCE
AL-WASEET for Advertising and Publishing, Egypt, Jun 2009 - Jul 2014
Country IT Manager
 Managed and supported hardware and software operations at one on-site and other locations, this includes;
Alexandria, Delta, Upper Egypt as well as Waseet Sudan.
 Developed, administered and tracked the IT budget, this includes equipment, software, projects, staffing budget
and maintenance budget.
 Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated
hardware and software purchases and maintenance contracts.
 Implemented ad administered the Virtual Private Network (VPN) between the headquarter in Cairo and all of
offices in Alexandria, Uboor, Maadi, Delta and Upper Egypt. As well as the database system - Fire Bird Database
on Linux Fedora Server. Finally, administrated Al Waseet TV Nile Sat Channel Project
 Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance
and quick resolution of specific issues.
 Managed multiple projects, including the internal call center, CIC VoIP system "ININ" on Microsoft 2003 Server
,Cisco Call center Manager and Microsoft Exchange.
 Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team
members and foster a cohesive work environment.
Achievement:
 Managed smooth transition of the IT infrastructure from the old to the new premises in Cairo.

2. El-Maimani Group, Saudi Arabia, Mar 2003 – Feb 2009
IT Manager
 Planned and managed the network infrastructure.
 Administrator for ALPHA ERP Database and Backup System
 Administrated Citrix solutions as well as the ERP Database and Backup Systems.
 Supported and administrated more than 300 PCs and 10 servers.
 Operated and supported the Virtual private Network, VPN environment.
Achievements:
 Built the LAN and WAN project in the headquarter as well as factory facilities, branches and stores.
 Successfully implemented all ERP system projects in all branches.
 Delivered the internal staff training on the ERP system.
Cairo Computer Center, Nov 2001- Oct 2002
Part time Technical Support Engineer
Canon- Microfilm Egypt, Jan 2000 - Mar 2002
Technical Support Engineer
Proton Egypt, Apr 1998 - Apr 1999
Technical Support Engineer
PROFESSIONAL DEVELOPMENT
 B.A. Computer Science, Computer Science Institute, Egypt, 1999
 Operating Systems, Software Applications and Hardware: Cisco Servers, VPN, Microsoft SQL Server, Citrix
solutions, Oracle Database Applications, Microsoft Windows 2000 -2008 Servers, Linux Ubuntu and Alpha ERP.
Classes, seminars and workshops in:
 Budget Preparation.
 Time Management.
 Team Building.
 Data Structure and Algorithms.
 Oracle Developer & Database Management.
 Alpha ERP Management and Administration.
 Oracle Database applications.
 Visual Basic.
 Installing and configuring windows 2000 -2008 server.
 Installing and Configuring Linux Ubuntu and Red hat.
 Microsoft Windows Server 2003 - 2008.
 Purchasing Management.
 ERP Support.
PERSONAL DATA
 Date of Birth: 6/4/1977
 Nationality: Egyptian
 Military Service: Exempted
 Marital Status: Married and having one child
BBC INTERVIEW LINKS
I have been interview three time in BBC Arabic Channel, please click here to view the 1st interview and the 2nd interview.
LinkedIn Profile