Piyush Saini is seeking a position that allows him to utilize his knowledge and skills. He has a BSc in Hotel Management from IHM Lucknow and over 10 years of experience in hospitality and customer service roles. Currently he works as a Team Leader at Amazon Transportation Services, where he is responsible for delivery operations, personnel management, and process improvement.

1. PIYUSH SAINI
203/C-2, Western Central Railways Colony,
Tughlakabad,
New Delhi-110 044.
Contact No. – 9958378981
E-mail Id. – sainipiyush421@yahoo.co.in
CAREER OBJECTIVE:
Seeking for a position where I can make best utilization of my knowledge & skills
that will help me grow & develop along with the organization.
ACADEMIC QUALIFICATIONS
COURSE UNIVERSITY/
BOARD
YEAR OF
PASSING
PERCENTAGE
Bsc. In Hotel Management IHM, LUCKNOW
NCHMCT-IGNOU
2005-08 60%
10th
+2 C.B.S.E. BOARD 2004-05 62.8%
10th
C.B.S.E. BOARD 2002-03 63.5%
PROFESSIONAL EXPOSURE:
• Pursuing my job as Team Leader in Amazon.in, New Delhi till date.
• Part of launch team of Amazon India as team leader.
• Worked as Restaurant Manager in Dominos Pizza, New Delhi till October 15,
2011.
• Part of the opening team of Dominos pizza stores, The Great India Palace Noida
(as Senior Assistant Manager) and Advant Navis IT Park (as Restaurant Manager)
at Sector 142 Noida.
• Pursued my job in Dominos Pizza, New Delhi as an Associate Manager from 19th
May 2008.
• 20 Weeks Industrial Training at “CENTAUR HOTEL, NEW DELHI” in the four core
operating departments of the hotel successfully.
• Worked in a Call-Centre for two months during Summer Vacation.

2. PROFESSIONAL RESPONSIBILITIES:
Team Leader at Amazon Transportation Services Pvt. Ltd.
• Defining , building and executing the delivery process from delivery station to
customer address
• Ensure enough bandwidth in territorial delivery team to ensure peak time
delivery management
• Engage closely with the delivery team including associates, developing and
maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of
delivery performance, through process and training improvements. Initiates
improvements to enhance quality standards, reduce waste, and eliminate
unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve
performance
• Implement the formal process control and process improvement mechanisms
such as Kaizen
People:
• Understands, enforces and team members and new hire TL/Managers on all
appropriate people policies, security & safety procedures.
• Conducts team briefings/meetings.
• Manages & implements the training system to achieve people development.
• Conducts managers meeting.
• Provide resolution of the team members related issues such as salary/fuel
reimbursement/leaves etc.
Workplace Safety/Security:
• Using proper security and verification procedures when handling deposits and
safe contents.
• Enforces and coaches others on all work days safety policies and procedures.
• Undertake risk assessment where the absence of these could pose a risk to
personnel health & safety.
• Records and Acts upon all hazards identified with in the delivery station.

3. • Undertake inspection and testing activities on plan and equipment.
Strengths:
• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals &
the team, what needs to be achieved for the Delivery Station /Amazon to
achieve its objectives. Listening skills: Gains input and commitment from all
involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their
understanding of Customer Experience and knowledge of what Customers
actually needs/expects.
• High Ownership: Follows through to ensure the delivery of
changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyses and interpret information, identifying &
validating the key facts, including reviewing alternatives to determine
advantages and associated risks.
INTERESTS:
• Watching Movies
• Playing Cricket
• Travelling to new places
COMPUTER PROFICIENCY:
Possess working knowledge of computers.
EXTRA CURRICULAR ACTIVITIES:
Participated in Boxing Camp at state level.

4. Enthusiastically participated in the functions of IHM, Lucknow.
PERSONAL PROFILE:
DATE OF BIRTH : 22nd
July 1985
NATIONALITY : INDIAN
HEIGHT : 5’6”
WEIGHT : 70 kgs.
MARITAL STATUS : Married
LANGUAGES KNOWN : Hindi, English