This document is a resume for Ervin P. Francisco applying for a position in the hotel or restaurant industry. It summarizes his educational background including a Bachelor's degree in Hotel and Restaurant Management from University of Santo Tomas. It also outlines his internship experience at Crowne Plaza Manila and Reader's Cafe, as well as his current work experience as a Shift Manager at Pancake House. It provides details of seminars and qualifications relevant for the hospitality industry.

1. Francisco, Ervin P.
Blk 11 Lot 10 Shekels Street Cainta Greenpark Village Cainta, Rizal, Philippines
09778227184/ (02) 6967601
ervinfranciscooo@gmail.com
OBJECTIVE
• To seek position in Hotel or Restaurant Industry that provides maximum level of customer
service where I can apply and enhance most of what I have learned in my education, work
experience, training versatility, and interpersonal skills.
EDUCATIONAL BACKGROUND
• Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas
June 2010 – 2014
- Dean’s Lister of Academic Year 2010-2011
• Secondary Education
San Benildo Integrated School
June 2006 – 2010
- Consistent honor student from 1st
year to 4th
year; Outstanding in club awardee

2. INTERNSHIP
• Practicum Trainee at Crowne Plaza Manila, Galleria
Ortigas Ave, Corner Asian Development Bank Ave., Quezon City
600 hours of Hotel Phase Practicum Training; 300 hours in Food and Beverage department, 300
hours in Banquet Services
June 2013 - September 2013
• Inhouse Trainee at Reader’s Café
University of Santo Tomas, Sampaloc, Manila
October 2013
WORK EXPERIENCE
• Shift Manager
Max’s Group Inc. Phils., Chino Roces Avenue, Makati City
Pancake House Inc.
July 2014- Present
SEMINARS AND CONVENTIONS ATTENDED
• “Leadership Fundamentals”, Max’s Scout Tuason, Quezon City, March 29 – 30, 2016
• “Grandeur: A First Class Dining Experience”, UST Seminary Gymnasium, Espana, Manila,
February 21, 2014
• “Lectures on Housekeeping, Front Office, Food and Beverage-Banquet”, Marriott Hotel, Cebu
City, September 28,2012
• “Bar Exposure Seminar”, T.G.I.Friday’s Tomas Morato, August 29,2012

3. • “Barista Basics”, St. Honore Clubhouse Artisan Bakery and Café, Quezon City, August 29,2012
• “World of Coffee Concoction”, St. Honore Clubhouse Artisan Bakery and Café, Quezon City,
August 29, 2012
• “Housekeeping and Food and Beverages Seminar & Tour”, Bellevue Hotel, Alabang,
Muntinlupa, February 2-3, 2012
• “Grand Culinary Challenge: Basic Kitchen Techniques”, Conducted by Unilever Food Solutions,
World Trade Center, Pasay City, March 1, 2011
• “Grand Culinary Challenge: Basic Food Photography”, Conducted by Unilever Food Solutions,
World Trade Center, Pasay City, March 1, 2011
• “Manila Food and Beverage Exposition”, World Trade Center, Pasay City, June 16, 2011
• “Food Sanitation and Safety Operations Seminar, Best Management Practices-For Commercial
Kitchens and Food Safety (H.A.C.C.P. Principle)”, Crowne Plaza, Galleria, Ortigas Center, Pasig,
September 21, 2010
SUMMARY OF QUALIFICATIONS
• Strong drive to success; Charismatic leadership; Active listener; Delegating tasks and
responsibilities; Team player; Handles team schedule, Forecasting of inventories, Good written
and verbal communication skills; Strong interpersonal skills; Works well under pressure;
Provides customer service in a courteous manner; Flexibility to work in a changing environment;
Willingness to learn more about the hospitality field; Has efficient punctuality; Point of Sale
(POS) system operation
PERSONAL INFORMATION
Age: 22 years old Date of Birth: September 25, 1993 Height: 5’6” Weight: 140 Lbs.
CHARACTER REFERENCES
• Ms. Donna Dinglasan
Area Manager
Pancake House
09328469923

4. • Ms. Reina Carmina Si
Asst Restaurant Manager
Pancake House
09175937194
• Mr. Ryan Rodriguez
Operations Manager
Locavore Restaurant
09166337301