1. ARUNIMA PODDAR
Mobile: +91- 9990484122
Email- poddar.arunima23@gmail.com
CAREER OBJECTIVE- To Work In An Organization Providing a Challenging Work
Environment and be able to Rise a Position Of Responsibility &Contributing to the
Organization’s Growth.
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 Result Oriented Professional Possessing Nearly 9+ Years of Experience In Career.
 Expertise in the Specific Domain Associated With.
 Hardworking, Competent & Efficient.
 Smart, Dynamic & Talented to Play a Positive Role in a Challenging Environment.
 Good Communicator with Excellent Presentation, Team management / Building &
Motivation Skills.
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Organizational Experience
Name of the Company Bharti Airtel Limited
Location Kolkata, West Bengal
Duration Sept 2005 to 26th May 2015
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Functional Experiences
Function Retail and Channel Sales
Designation Franchisee Retail Manager
Band Assistant Sales Manager
Duration December 2012 to Present
Roles & Responsibilities
 Develop territory, market penetration and sales execution strategies for
promoting brand Data and Voice products.
 Building and maintaining a potential sales force for driving desired sales
results.
 Maintaining the look of the store as per the Company directives

2.  Maintaining the stock of devices at store as per the organisation desired level
 Having a close eye on the infra of the store(s) keeping in mind employee
satisfaction and superior customer delight
 Understanding the customer requirement for deriving the client's end to end
telecom needs at the same time ensuring 100% customer satisfaction by
providing best customer care service
 Help in generating new walk-ins to the store by providing prompt service ,
branding , leafleting and paper insert
 Explore new techniques for generating sales leads
 Ability to sell the Signature Network product
 Conducting weekly training programmes for updating on products and offers
for customers to sales force
 Direct sales focus to identify and uncover opportunities.
 Working on the weakness of specific Sales Advisor(manpower) and monitoring
the rectification path
 Maintaining decorum at store and amongst sales advisors for achieving the
company laid mystery audit parameters
 Motivating franchisee owners and the sales force with new offers and attractive
incentive schemes
 Hunting new potential area for opening new stores
 Attain the Gross profit for the store
Achievements in sales – 2012 – till date
 Promoted from Executive to Senior Executive on December 2012
 Recognized by Business Head for highest 4G Sales in April 2013
 Recognized by ZBM for highest Postpaid Voice and Data Acquisitions on June
2013
 Promoted from Senior Executive to Assistant Manager on June 2014
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Function Retention & Collection
Designation Retention & Collection Business Operations
Band Executive
Duration November 2009 to November 2012
Roles & Responsibilities
 Managing Airtel base of 120000 postpaid voice and data HNI customers
 Customer retention through prompt service in resolving complaints
 Regular follow up on first, second and third bucket collections

3.  Minimising the bad debt of the base of the assigned territory
 Keeping a close eye on the performance of the Field Relationship Officers
 Monitoring the performance of Telecalling Executives and provide them
necessary rectification path
 Arranging regular training sessions for FRO and Telecalling Executives
 Handling Collection Agencies and providing them supports to earn maximum
revenue from CSRB payouts
 Achieving Gross Collection target for the assigned territory.
Achievement
 Promoted from Senior Lead to Executive on December 2012
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Function Retail Store Operation
Designation Showroom Manager
Band Senior Lead
Duration July 2007 to October 2009
Roles & Responsibilities
 Manage entire showroom activities pertaining to Customer Service and Sales
 Managing Airtel base of 10000 postpaid voice and data customers
 Generate new prospect to sales from walk -ins into the showroom
 Providing Approachable, accessible, and open-minded leadership.
 Monitoring performance of other members in the showroom and take reporting
on daily basis.
 Assist Channel Partner in operations and generating revenue for the store
 Prepare and send product information packages to prospective clients
 Record all prospect interactions in the CRM tool
 Report weekly sales activities to reporting manager.
 Provide product and soft skill training to CROs, Cashiers, Sales force ,Telesales
Executives and Field Relationship Officers
 Handling Corporate and SME customer directly and resolving queries and
complains of customers.
Achievement
 Got absorbed in Bharti payroll from agency payroll on December 2007

4. Function Retail Store Operation
Designation Customer Relationship Officer
Band Lead
Duration September 2005 to June 2007
Roles & Responsibilities
 Responsible for attending to queries and complains of walk-in customers
 Acquisition of new Blackberry, Data Card and DTH customers in postpaid
platform
 Handling Post-Act disbursement formalities and onboarding new customers
into the network
 Providing prompt resolution to the issues faced by customer thereby
retaining them to the network
 Send daily, weekly & monthly report of walk in customers and inventories
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Academia
1997- Madhyamik, From Lake Town School
1999- Higher Secondary, From Gurudas College
2002- B.A with HONS, From Calcutta University
2004 – M.A From Calcutta University
2013 – MBA in Sales and Marketing From Sikkim Manipal University
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Hobbies
o Travelling
o Listening to Music
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5. Strength
 Good Leadership Skills
 Smart, Dynamic & Challenging To Play A
Positive Role In a Challenging
Environment.
 Sincere & Hardworking.
 Comprehensive problem solving abilities.
Good Communication Skill.
 Can solve intricate technical problems
Through Detailed Analysis.
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Personal Dossier
Date of Birth 5th January 1980
Present Address 47/5, Ganguly Bagan East Road
Kolkata- 700084
Linguistic Proficiency English, Hindi & Bengali
Declaration- I hereby declare that all the Information Furnished Above are true to the
best of my Knowledge.
Date:
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Place: Kolkata (Arunima Poddar)