The document provides contact information for Clayton Kilian and details his application for a role as an after sales manager. It includes his address, email, phone number, LinkedIn profile, and Zoom meeting room details. Kilian has over 20 years of experience in after sales management and implementing business strategies to drive growth. He provides examples of leading teams, meeting targets, and ensuring customer satisfaction. Additional documentation supporting his application can be accessed via the provided Dropbox link.
Aneesh Kumar provides a curriculum vitae summarizing his professional experience and qualifications. He has over 15 years of experience in sales and operations management roles in the extra low voltage and IT systems industry in Dubai. His experience includes managing divisions for companies like Dana Electric Energy and Hallmark Technologies & Systems. He holds an MBA in engineering and technology management and a bachelor's degree in electronics and communication.
Sebin Joseph is a versatile professional with 10 years of experience in customer service, operations management, training, and process improvement. He is seeking a senior role in BPO/KPO/telecom industries. He has strong skills in customer satisfaction, SLA management, training development, and operational efficiency. His past roles include team management, technical support, customer retention, and implementing quality standards. He is proficient in various tasks like issue resolution, training creation, performance monitoring, and process optimization.
This document provides a summary of Kingsley Emeghebo's professional experience and qualifications. It outlines his experience in sales, business development, information technology, and engineering. Key areas of expertise include SAP systems, workforce management, proposal writing, customer service, and project management. The document also provides details of Kingsley's educational background and computer skills.
M.S. Chauhan has over 30 years of experience in electrical engineering and customer care roles across several companies. He has a track record of improving processes, reducing costs, and ensuring high customer satisfaction. Chauhan's roles have included managing operations, sales, service, and assets. He introduced various initiatives such as proactive management and a dealer sales/service policy to boost performance.
The document is a curriculum vitae for Abdel Hameed Ali Semreen, who has over 24 years of experience in production and sales management in the material processing and machining industry. He holds a Mechanical Engineering Diploma and seeks a position as an Operations or Plant Manager or Sales Manager. His career history includes roles as an Engineering & Production Manager, Production Manager, Sales Manager, and Quality Control roles in Saudi Arabia and Jordan.
Gary LaPalombara is a Project/Delivery Leader based in Dallas, Texas with over 30 years of experience managing IT projects and application support teams. He has a track record of delivering projects on time and within budget through attention to detail, customer service, communication skills, and leadership. His qualifications include an A.S. in Business Automation Management and experience managing projects at the IRS, EDS/HP, and PeopleSoft.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It outlines over 20 years of experience in sales and operations roles in the telecom industry, including most recently as Senior Manager at Aircel Business Solutions leading sales and operations in southern Tamil Nadu. It also lists his educational background of an MBA, MA in Economics, and postgraduate diploma in marketing management.
Aneesh Kumar provides a curriculum vitae summarizing his professional experience and qualifications. He has over 15 years of experience in sales and operations management roles in the extra low voltage and IT systems industry in Dubai. His experience includes managing divisions for companies like Dana Electric Energy and Hallmark Technologies & Systems. He holds an MBA in engineering and technology management and a bachelor's degree in electronics and communication.
Sebin Joseph is a versatile professional with 10 years of experience in customer service, operations management, training, and process improvement. He is seeking a senior role in BPO/KPO/telecom industries. He has strong skills in customer satisfaction, SLA management, training development, and operational efficiency. His past roles include team management, technical support, customer retention, and implementing quality standards. He is proficient in various tasks like issue resolution, training creation, performance monitoring, and process optimization.
This document provides a summary of Kingsley Emeghebo's professional experience and qualifications. It outlines his experience in sales, business development, information technology, and engineering. Key areas of expertise include SAP systems, workforce management, proposal writing, customer service, and project management. The document also provides details of Kingsley's educational background and computer skills.
M.S. Chauhan has over 30 years of experience in electrical engineering and customer care roles across several companies. He has a track record of improving processes, reducing costs, and ensuring high customer satisfaction. Chauhan's roles have included managing operations, sales, service, and assets. He introduced various initiatives such as proactive management and a dealer sales/service policy to boost performance.
The document is a curriculum vitae for Abdel Hameed Ali Semreen, who has over 24 years of experience in production and sales management in the material processing and machining industry. He holds a Mechanical Engineering Diploma and seeks a position as an Operations or Plant Manager or Sales Manager. His career history includes roles as an Engineering & Production Manager, Production Manager, Sales Manager, and Quality Control roles in Saudi Arabia and Jordan.
Gary LaPalombara is a Project/Delivery Leader based in Dallas, Texas with over 30 years of experience managing IT projects and application support teams. He has a track record of delivering projects on time and within budget through attention to detail, customer service, communication skills, and leadership. His qualifications include an A.S. in Business Automation Management and experience managing projects at the IRS, EDS/HP, and PeopleSoft.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It outlines over 20 years of experience in sales and operations roles in the telecom industry, including most recently as Senior Manager at Aircel Business Solutions leading sales and operations in southern Tamil Nadu. It also lists his educational background of an MBA, MA in Economics, and postgraduate diploma in marketing management.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It summarizes that he has over 20 years of experience in sales and operations in the telecom industry, including 15 years at Aircel Business Solutions where he currently serves as Senior Manager leading sales and operations. It also lists his educational background which includes an MBA, MA in Economics, and postgraduate diploma in marketing management.
Paul Jubb is a highly experienced project manager with over 25 years of experience at British Airways. He has led complex projects involving new applications, system enhancements, and integrations. Some of his key achievements include delivering a mobile payments system that realized £1.6 million in savings and integrating the British Midland fleet into BA's operations resulting in £100 million in annual benefits. He is proficient in various project methodologies and has a strong track record of managing global teams and third party suppliers to successfully deliver projects on time and within budget.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
The document is a curriculum vitae for Nigel Crosthwaite. It summarizes his experience as a Project Manager and Operations Director spanning over 30 years, primarily in technology installation and manufacturing. It highlights his strong leadership skills and experience managing complex projects from inception to completion while meeting tight deadlines. It also lists his technical skills and qualifications in areas such as project management, logistics, budgeting, and information technology.
Jeffrey Woods has over 25 years of experience in global operations leadership roles, including managing teams that implemented strategic initiatives at Avaya like moving transactions to web-based platforms. He has a proven track record of successfully delivering projects on time and within budget, including developing training programs and negotiating agreements with vendors. Woods' career includes progressively responsible roles in technical support, call center management, and overseeing process improvement projects impacting thousands of employees worldwide.
The document is a self-description and resume for Bridget Job. It summarizes her education, including a BCom in entrepreneurship management and qualifications in sound engineering. It also outlines over 10 years of experience in project management, operations, media, and promotions. Her skills include streamlining processes, implementing systems, managing budgets, and ensuring projects are delivered on time and on budget.
Sreevikram Subramanian has over 12 years of experience in people management roles across various industries including e-commerce, technology, and customer service. He has a track record of transitioning teams successfully, improving metrics like quality and reducing defects. Currently he manages an email investigations team at Amazon with a focus on balancing customer experience and financial risk.
Shanmugavadivelu Saravanan has over 17 years of experience in the IT industry, currently working as a Portfolio Delivery Manager for IBM in Germany. He has extensive experience managing large-scale IT infrastructure projects over $10 million for clients. As a Portfolio Delivery Manager, he leads a team responsible for client relationship management, project delivery, and ensuring on-time and on-budget project delivery for a major European client. Previously he has held roles as a Senior Transition and Transformation Manager and Project Manager at IBM India, where he successfully led transitions of clients to IBM delivery centers.
The document provides a summary of the applicant's work experience and qualifications. It lists two previous roles, as an HP Workshop Team Leader from 2013 to present and as an Epson Precision Staff Engineer from 2011 to 2012. As Team Leader, responsibilities included allocating work, ensuring compliance and identifying improvements. As Staff Engineer, duties involved implementing safety procedures, updating standards and training subordinates. The applicant's objective is to work in a dynamic environment allowing skills and talent utilization while contributing to organizational goals.
Suresh Gowda has over 14 years of experience in sales, service operations, and training roles for IT companies. He has held positions managing accounts and customer relationships, as well as leading teams for service delivery, technical support, and training. Gowda aims to fulfill client expectations by ensuring quality delivery and enhancing their experience. He has a technical background and is proficient in analyzing business needs and proposing solutions.
Shalini Polavarapu is seeking a role that allows her to utilize her leadership skills. She has over 10 years of experience as a test specialist and business analyst working with IBM mainframes. Her experience includes roles as a junior test manager, test specialist, and business analyst. She has worked in the airline, banking, and healthcare domains for clients such as IBM, Scottish Southern Energy, Vodafone Germany, Worldspan, and Northwest Airlines. Her technical skills include Assembly Language, MVS Mainframe, Fitnesse, Bugzilla, SQL, and COBOL. She also has strong management, communication, and leadership abilities gained through managing teams and interacting with clients.
Herbert Paul - master resume ver-2-Jan 2017Paul Herbert
Paul Herbert has over 25 years of experience in the printing and copier industry, holding roles such as Operations Manager and National Product Manager. He brings expertise in customer service, strategic planning, and team leadership. Currently seeking new opportunities in New South Wales, Herbert has a background of successfully developing dealer networks and delivering results.
Sitaram Prasad has over 14 years of experience in project management, service delivery, and customer engagement. He has successfully delivered numerous projects on-time and on-budget across various technologies and domains. Some of his key skills and responsibilities include project/program management, resource planning, account mining, and ensuring customer satisfaction. He has a track record of receiving awards for his performance and contributions to various projects.
Results-driven business development leader with a unique facility of designing and implementing the business objectives that are aligned with the organizational goals. I possess the determination to deliver the performance with utmost sense of diligence.
The document is a resume for Bernardo Almuete Culaton, who has 14.5 years of experience in electronics engineering, product management, and quality assurance. He is currently a Product Manager at Le Champ S.E.A. in Singapore, where he is responsible for sales, marketing, and technical support for printed circuit boards, IGBTs, and power supply modules. Previously he held project management and engineering roles at Cerebral Innovations, Aptina Imaging, and Anhua Electronics where he managed projects from design through production.
Neeraj Vaddadi has over 20 years of experience in IT leadership roles, with expertise in service delivery and transitions management, IT service management, program and project management, and operations management. He has successfully delivered numerous projects and initiatives for banks and financial institutions in India. Some of his key achievements include operationalizing the entire service delivery and contact center for Bandhan Bank, implementing ITIL processes, and establishing governance frameworks and metrics to improve IT credibility and customer satisfaction.
Alexandru Ivan is seeking a new opportunity that values employees and their development. He has over 10 years of experience in marketing, sales, and customer service. His most recent role was as an Area Manager for Transitions Optical, where he established strategies to increase brand awareness and developed relationships with partners.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
Jimmy Joubert's CV spans over 20 years of experience in business administration, marketing, fiber optics installation, and project management. He holds a B.A. in Business Administration and certificates in fiber optics and electronics. His work history includes positions at various companies in key accounts management, marketing management, project management, and operations management. He has experience managing multi-million rand accounts and projects in industries such as telecommunications, mining, and energy.
Mahmoud Hamza has over 15 years of experience in customer service, sales, and training roles in the telecommunications industry. He is currently an Associate at Orange Egypt where he leads projects to improve sales processes and systems. Previously he held training and process enhancement roles at Mobinil and LINK dsl. Hamza has a degree in Management Information Systems and is fluent in English and beginner level French.
Bill Miller has over 20 years of experience in operations management, dispatching, customer service, and technical roles in the propane and telecommunications industries. He has a proven track record of improving efficiencies, developing safety programs, and fostering positive relationships with regulators and customers. Miller is skilled in time management, problem solving, and learning new software. He holds diplomas in Networking Technology and Telecommunications from Sir Sanford Fleming College.
Salem Jamal Abdulla Almarzooqi is seeking a managerial position utilizing his experience in marketing, business transformation, and customer experience. He has over 15 years of experience at Etisalat Telecommunication Corporation in the United Arab Emirates, holding positions such as Senior Manager of Customer Value Management and Business Transformation. He has an MBA from Anglia Ruskin University and higher diplomas from the Higher Colleges of Technology in the UAE.
This document provides a summary of the professional experience and qualifications of K.S. Jayaprakash. It summarizes that he has over 20 years of experience in sales and operations in the telecom industry, including 15 years at Aircel Business Solutions where he currently serves as Senior Manager leading sales and operations. It also lists his educational background which includes an MBA, MA in Economics, and postgraduate diploma in marketing management.
Paul Jubb is a highly experienced project manager with over 25 years of experience at British Airways. He has led complex projects involving new applications, system enhancements, and integrations. Some of his key achievements include delivering a mobile payments system that realized £1.6 million in savings and integrating the British Midland fleet into BA's operations resulting in £100 million in annual benefits. He is proficient in various project methodologies and has a strong track record of managing global teams and third party suppliers to successfully deliver projects on time and within budget.
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.
The document is a curriculum vitae for Nigel Crosthwaite. It summarizes his experience as a Project Manager and Operations Director spanning over 30 years, primarily in technology installation and manufacturing. It highlights his strong leadership skills and experience managing complex projects from inception to completion while meeting tight deadlines. It also lists his technical skills and qualifications in areas such as project management, logistics, budgeting, and information technology.
Jeffrey Woods has over 25 years of experience in global operations leadership roles, including managing teams that implemented strategic initiatives at Avaya like moving transactions to web-based platforms. He has a proven track record of successfully delivering projects on time and within budget, including developing training programs and negotiating agreements with vendors. Woods' career includes progressively responsible roles in technical support, call center management, and overseeing process improvement projects impacting thousands of employees worldwide.
The document is a self-description and resume for Bridget Job. It summarizes her education, including a BCom in entrepreneurship management and qualifications in sound engineering. It also outlines over 10 years of experience in project management, operations, media, and promotions. Her skills include streamlining processes, implementing systems, managing budgets, and ensuring projects are delivered on time and on budget.
Sreevikram Subramanian has over 12 years of experience in people management roles across various industries including e-commerce, technology, and customer service. He has a track record of transitioning teams successfully, improving metrics like quality and reducing defects. Currently he manages an email investigations team at Amazon with a focus on balancing customer experience and financial risk.
Shanmugavadivelu Saravanan has over 17 years of experience in the IT industry, currently working as a Portfolio Delivery Manager for IBM in Germany. He has extensive experience managing large-scale IT infrastructure projects over $10 million for clients. As a Portfolio Delivery Manager, he leads a team responsible for client relationship management, project delivery, and ensuring on-time and on-budget project delivery for a major European client. Previously he has held roles as a Senior Transition and Transformation Manager and Project Manager at IBM India, where he successfully led transitions of clients to IBM delivery centers.
The document provides a summary of the applicant's work experience and qualifications. It lists two previous roles, as an HP Workshop Team Leader from 2013 to present and as an Epson Precision Staff Engineer from 2011 to 2012. As Team Leader, responsibilities included allocating work, ensuring compliance and identifying improvements. As Staff Engineer, duties involved implementing safety procedures, updating standards and training subordinates. The applicant's objective is to work in a dynamic environment allowing skills and talent utilization while contributing to organizational goals.
Suresh Gowda has over 14 years of experience in sales, service operations, and training roles for IT companies. He has held positions managing accounts and customer relationships, as well as leading teams for service delivery, technical support, and training. Gowda aims to fulfill client expectations by ensuring quality delivery and enhancing their experience. He has a technical background and is proficient in analyzing business needs and proposing solutions.
Shalini Polavarapu is seeking a role that allows her to utilize her leadership skills. She has over 10 years of experience as a test specialist and business analyst working with IBM mainframes. Her experience includes roles as a junior test manager, test specialist, and business analyst. She has worked in the airline, banking, and healthcare domains for clients such as IBM, Scottish Southern Energy, Vodafone Germany, Worldspan, and Northwest Airlines. Her technical skills include Assembly Language, MVS Mainframe, Fitnesse, Bugzilla, SQL, and COBOL. She also has strong management, communication, and leadership abilities gained through managing teams and interacting with clients.
Herbert Paul - master resume ver-2-Jan 2017Paul Herbert
Paul Herbert has over 25 years of experience in the printing and copier industry, holding roles such as Operations Manager and National Product Manager. He brings expertise in customer service, strategic planning, and team leadership. Currently seeking new opportunities in New South Wales, Herbert has a background of successfully developing dealer networks and delivering results.
Sitaram Prasad has over 14 years of experience in project management, service delivery, and customer engagement. He has successfully delivered numerous projects on-time and on-budget across various technologies and domains. Some of his key skills and responsibilities include project/program management, resource planning, account mining, and ensuring customer satisfaction. He has a track record of receiving awards for his performance and contributions to various projects.
Results-driven business development leader with a unique facility of designing and implementing the business objectives that are aligned with the organizational goals. I possess the determination to deliver the performance with utmost sense of diligence.
The document is a resume for Bernardo Almuete Culaton, who has 14.5 years of experience in electronics engineering, product management, and quality assurance. He is currently a Product Manager at Le Champ S.E.A. in Singapore, where he is responsible for sales, marketing, and technical support for printed circuit boards, IGBTs, and power supply modules. Previously he held project management and engineering roles at Cerebral Innovations, Aptina Imaging, and Anhua Electronics where he managed projects from design through production.
Neeraj Vaddadi has over 20 years of experience in IT leadership roles, with expertise in service delivery and transitions management, IT service management, program and project management, and operations management. He has successfully delivered numerous projects and initiatives for banks and financial institutions in India. Some of his key achievements include operationalizing the entire service delivery and contact center for Bandhan Bank, implementing ITIL processes, and establishing governance frameworks and metrics to improve IT credibility and customer satisfaction.
Alexandru Ivan is seeking a new opportunity that values employees and their development. He has over 10 years of experience in marketing, sales, and customer service. His most recent role was as an Area Manager for Transitions Optical, where he established strategies to increase brand awareness and developed relationships with partners.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
Jimmy Joubert's CV spans over 20 years of experience in business administration, marketing, fiber optics installation, and project management. He holds a B.A. in Business Administration and certificates in fiber optics and electronics. His work history includes positions at various companies in key accounts management, marketing management, project management, and operations management. He has experience managing multi-million rand accounts and projects in industries such as telecommunications, mining, and energy.
Mahmoud Hamza has over 15 years of experience in customer service, sales, and training roles in the telecommunications industry. He is currently an Associate at Orange Egypt where he leads projects to improve sales processes and systems. Previously he held training and process enhancement roles at Mobinil and LINK dsl. Hamza has a degree in Management Information Systems and is fluent in English and beginner level French.
Bill Miller has over 20 years of experience in operations management, dispatching, customer service, and technical roles in the propane and telecommunications industries. He has a proven track record of improving efficiencies, developing safety programs, and fostering positive relationships with regulators and customers. Miller is skilled in time management, problem solving, and learning new software. He holds diplomas in Networking Technology and Telecommunications from Sir Sanford Fleming College.
Salem Jamal Abdulla Almarzooqi is seeking a managerial position utilizing his experience in marketing, business transformation, and customer experience. He has over 15 years of experience at Etisalat Telecommunication Corporation in the United Arab Emirates, holding positions such as Senior Manager of Customer Value Management and Business Transformation. He has an MBA from Anglia Ruskin University and higher diplomas from the Higher Colleges of Technology in the UAE.
This document provides a summary of Lainey Bonser's contact information, experience, and qualifications. It outlines her roles and responsibilities in her current position as an Office/Process Manager since 2008, including providing administrative support, ensuring document control and compliance, managing staff, and maintaining health and safety records. It also lists previous roles as a Radiology Admin Supervisor from 2005-2008 and Sales Manager from 1998-2005. Her education includes an NVQ Level 3 in Business Administration and O Levels from secondary school.
Bruce Clifton is a customer service engineer with over 14 years of experience at BT. He has strong leadership, communication, and customer service skills. His key responsibilities have included coaching and managing customer service engineers, providing first-line support, and identifying training needs. He has a proven track record of achieving goals and improving customer satisfaction.
This document is a resume for Adebayo Williams Adeniram, a Technical Sales Support Specialist from Nigeria with over 7 years of experience in business development, solution sales support, and customer satisfaction working with Schneider Electric in Nigeria and West Africa. Some of his key responsibilities include identifying customer needs and proposing appropriate technical solutions, providing support and strategies to promote sales, and coordinating with sales teams. He holds a B.Tech in Electrical/Electronic Engineering as well as an MBA in Management and various electrical safety and project management certifications.
Mohamed Humer Ulla Khan is a senior sales engineer with over 6 years of experience in technical sales and project management. He has a proven track record of developing relationships between companies and customers, and communicating marketing objectives. Currently looking for a new position to utilize his sales and technical skills. He has experience managing marketing teams and negotiating deals. His professional experience includes increasing sales and profit margins at previous employers through innovative processes and negotiation skills. He holds a Bachelor's degree in Electrical Engineering and various technical certifications.
- Anudeep Singh is a result-driven professional with over 7 years of experience in telecom engineering, marketing, business analysis, and sales & marketing roles.
- He has strong communication, analytical, and relationship management skills developed through client and team interactions.
- Singh seeks a position utilizing his technical expertise, marketing experience, and business analysis skills to help companies achieve their goals.
Ian Scholes is an expert in learning and development with extensive experience in both public and private sectors. He is skilled at assessing development needs, designing effective training programs, and monitoring outcomes. As a charismatic leader, he provides strategic vision and creative solutions to help businesses improve performance. His career highlights include changing corporate strategies at Sun Microsystems and developing leadership programs at Coventry University for companies like TNT, CEVA, and Chubb.
Keith Finitzer is seeking a position as Director of Operations. He has over 15 years of experience managing teams and operations in various industries. He is skilled in areas such as strategic planning, lean six sigma, project management, client relationships, and data-driven decision making. Finitzer has a proven track record of reducing costs and improving efficiency, quality, and employee retention.
R. Sudhan Kumar has over 9 years of experience in quality management and continuous improvement roles. He is currently a Master Black Belt and Deputy Divisional Manager at Gmmco Limited, where he leads a team of Black Belts and mentors employees on Six Sigma and Lean principles. Some of his responsibilities include managing quality projects, implementing new systems, and providing training. He has achieved several awards and certifications in Six Sigma and Lean and has successfully completed over 80 projects, improving metrics like customer satisfaction, revenue, and inventory levels. Prior to his current role, he worked as a Black Belt and product manager at Gmmco, where he led process improvement projects and supported sales and customer service.
SEAL offers in-depth expertise and a full spectrum of capabilities to help IT leaders tackle their toughest challenges - from strategies to ensure that their IT delivers real value, to new approaches for achieving meaningful IT transformation, while reducing total cost of ownership.
Simon Mayo is a transformational leader with extensive experience managing operations and leading teams in the insurance and financial services industries. He has a track record of inspiring individuals and teams to higher performance levels, implementing process improvements that increase efficiency by 30% or more, and transforming underperforming businesses into profitable ones. Mayo is also skilled in change management, relationship building, and training and developing employees.
Jo Peacock is a globally recognized expert in service management and transformation with over 27 years of leadership experience in both private and public sector organizations. She currently works as the CEO and consultant for an IT service management institution, providing transformation projects, service management implementation, training, and consultancy. Previously she held several director and management roles such as Head of IS Customer Services for HM Treasury and Office of Government Commerce, where she delivered cost savings and improved customer satisfaction. She has extensive experience leading global teams and driving cultural change through collaborative solutions.
The document provides a summary of Chad E. Garrett's professional experience and qualifications. He has over 18 years of experience in project management, maintenance, manufacturing, and facilities operations. Currently, he works as the Operations Manager for Dae Sung/LB&B Joint Venture in Holtsville, NY where he provides oversight of facilities operations and maintenance. Previously, he held several roles such as Project Manager, Assistant Project Manager, and Productivity Manager at LB&B Associates from 2004 to 2014. He also has experience as an Engineering Services Manager and Project Engineer at Milliken & Company from 1997 to 2004.
Snehal Kilanjar has over 7 years of experience in process training. She has led training teams and trained on various processes such as collections, customer service, and technical support. She is skilled in developing training content, facilitating sessions, and mentoring trainers. Her objective is to drive positive learning and enhance business performance.
John Graham is an experienced Customer Service Manager and Engineering Manager with over 30 years of experience in technical customer service roles. He has a proven track record of leading teams, resolving issues rapidly, and identifying process improvements to enhance performance and meet KPIs. Graham is currently seeking a Customer Service Manager or Engineering Manager position where he can utilize his expertise to advance a company while providing outstanding customer support.
Chris Delaney has over 15 years of experience in business development, supply chain management, training, and telecommunications engineering. He worked at APM supporting partners and identifying process improvements. Prior to that, he was a telecommunications engineer for Orange/EE and Nokia Siemens, managing multi-million dollar projects. He is skilled in training delivery, process improvement, and stakeholder management. Currently, he is seeking a new opportunity in business development, project management, or training.
Chris Delaney has over 15 years of experience in business development, supply chain management, training, and telecommunications engineering. He worked at APM coordinating their supply chain processes and partner relationships, and also trained executives on career development skills. Prior to that, he was a telecommunications engineer for Orange/EE and Nokia Siemens, managing multi-million dollar projects such as for the 2012 London Olympics. He is seeking a new opportunity utilizing his skills in customer service, training, process improvement, and relationship management.
Jitender Mohan Gakhar has over 16 years of progressive management and operations experience in diverse projects. He holds a Master's degree in Marketing Management and completed an Advanced Program in Supply Chain Management from IIM Calcutta. Currently seeking a leadership role in an education organization where he can utilize his expertise in strategic sourcing, cost containment, and supply chain management.
Comparative analysis between traditional aquaponics and reconstructed aquapon...bijceesjournal
The aquaponic system of planting is a method that does not require soil usage. It is a method that only needs water, fish, lava rocks (a substitute for soil), and plants. Aquaponic systems are sustainable and environmentally friendly. Its use not only helps to plant in small spaces but also helps reduce artificial chemical use and minimizes excess water use, as aquaponics consumes 90% less water than soil-based gardening. The study applied a descriptive and experimental design to assess and compare conventional and reconstructed aquaponic methods for reproducing tomatoes. The researchers created an observation checklist to determine the significant factors of the study. The study aims to determine the significant difference between traditional aquaponics and reconstructed aquaponics systems propagating tomatoes in terms of height, weight, girth, and number of fruits. The reconstructed aquaponics system’s higher growth yield results in a much more nourished crop than the traditional aquaponics system. It is superior in its number of fruits, height, weight, and girth measurement. Moreover, the reconstructed aquaponics system is proven to eliminate all the hindrances present in the traditional aquaponics system, which are overcrowding of fish, algae growth, pest problems, contaminated water, and dead fish.
Using recycled concrete aggregates (RCA) for pavements is crucial to achieving sustainability. Implementing RCA for new pavement can minimize carbon footprint, conserve natural resources, reduce harmful emissions, and lower life cycle costs. Compared to natural aggregate (NA), RCA pavement has fewer comprehensive studies and sustainability assessments.
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024Sinan KOZAK
Sinan from the Delivery Hero mobile infrastructure engineering team shares a deep dive into performance acceleration with Gradle build cache optimizations. Sinan shares their journey into solving complex build-cache problems that affect Gradle builds. By understanding the challenges and solutions found in our journey, we aim to demonstrate the possibilities for faster builds. The case study reveals how overlapping outputs and cache misconfigurations led to significant increases in build times, especially as the project scaled up with numerous modules using Paparazzi tests. The journey from diagnosing to defeating cache issues offers invaluable lessons on maintaining cache integrity without sacrificing functionality.
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODELgerogepatton
As digital technology becomes more deeply embedded in power systems, protecting the communication
networks of Smart Grids (SG) has emerged as a critical concern. Distributed Network Protocol 3 (DNP3)
represents a multi-tiered application layer protocol extensively utilized in Supervisory Control and Data
Acquisition (SCADA)-based smart grids to facilitate real-time data gathering and control functionalities.
Robust Intrusion Detection Systems (IDS) are necessary for early threat detection and mitigation because
of the interconnection of these networks, which makes them vulnerable to a variety of cyberattacks. To
solve this issue, this paper develops a hybrid Deep Learning (DL) model specifically designed for intrusion
detection in smart grids. The proposed approach is a combination of the Convolutional Neural Network
(CNN) and the Long-Short-Term Memory algorithms (LSTM). We employed a recent intrusion detection
dataset (DNP3), which focuses on unauthorized commands and Denial of Service (DoS) cyberattacks, to
train and test our model. The results of our experiments show that our CNN-LSTM method is much better
at finding smart grid intrusions than other deep learning algorithms used for classification. In addition,
our proposed approach improves accuracy, precision, recall, and F1 score, achieving a high detection
accuracy rate of 99.50%.
A SYSTEMATIC RISK ASSESSMENT APPROACH FOR SECURING THE SMART IRRIGATION SYSTEMSIJNSA Journal
The smart irrigation system represents an innovative approach to optimize water usage in agricultural and landscaping practices. The integration of cutting-edge technologies, including sensors, actuators, and data analysis, empowers this system to provide accurate monitoring and control of irrigation processes by leveraging real-time environmental conditions. The main objective of a smart irrigation system is to optimize water efficiency, minimize expenses, and foster the adoption of sustainable water management methods. This paper conducts a systematic risk assessment by exploring the key components/assets and their functionalities in the smart irrigation system. The crucial role of sensors in gathering data on soil moisture, weather patterns, and plant well-being is emphasized in this system. These sensors enable intelligent decision-making in irrigation scheduling and water distribution, leading to enhanced water efficiency and sustainable water management practices. Actuators enable automated control of irrigation devices, ensuring precise and targeted water delivery to plants. Additionally, the paper addresses the potential threat and vulnerabilities associated with smart irrigation systems. It discusses limitations of the system, such as power constraints and computational capabilities, and calculates the potential security risks. The paper suggests possible risk treatment methods for effective secure system operation. In conclusion, the paper emphasizes the significant benefits of implementing smart irrigation systems, including improved water conservation, increased crop yield, and reduced environmental impact. Additionally, based on the security analysis conducted, the paper recommends the implementation of countermeasures and security approaches to address vulnerabilities and ensure the integrity and reliability of the system. By incorporating these measures, smart irrigation technology can revolutionize water management practices in agriculture, promoting sustainability, resource efficiency, and safeguarding against potential security threats.
A review on techniques and modelling methodologies used for checking electrom...nooriasukmaningtyas
The proper function of the integrated circuit (IC) in an inhibiting electromagnetic environment has always been a serious concern throughout the decades of revolution in the world of electronics, from disjunct devices to today’s integrated circuit technology, where billions of transistors are combined on a single chip. The automotive industry and smart vehicles in particular, are confronting design issues such as being prone to electromagnetic interference (EMI). Electronic control devices calculate incorrect outputs because of EMI and sensors give misleading values which can prove fatal in case of automotives. In this paper, the authors have non exhaustively tried to review research work concerned with the investigation of EMI in ICs and prediction of this EMI using various modelling methodologies and measurement setups.
International Conference on NLP, Artificial Intelligence, Machine Learning an...gerogepatton
International Conference on NLP, Artificial Intelligence, Machine Learning and Applications (NLAIM 2024) offers a premier global platform for exchanging insights and findings in the theory, methodology, and applications of NLP, Artificial Intelligence, Machine Learning, and their applications. The conference seeks substantial contributions across all key domains of NLP, Artificial Intelligence, Machine Learning, and their practical applications, aiming to foster both theoretical advancements and real-world implementations. With a focus on facilitating collaboration between researchers and practitioners from academia and industry, the conference serves as a nexus for sharing the latest developments in the field.
1. 142 Veld Street
Glen Marais
Kempton Park
1619
Gauteng
South Africa
Email: clayton.kilian@gmail.com
Tel: +27828878457 / +2711391083
https://www.linkedin.com/in/clayton-kilian-362a1062
Clayton Kilian's Personal Zoom Meeting Room ID: 9150541571
Zoom URL meeting path: https://zoom.us/j/9150541571
12 March2019
For the attention of recruitment
Dear
I wish to apply for the role of the Service Engineer /Engineer Manager/Service Manager
/After Sales Manager /Life Cycle Services Manager. Enclosed are my Curriculum Vitae
and full Qualifications and Training Record supporting my application for this position.
I am experienced at implementing after sales business strategies, driving growth and
supporting the organisation to meet key business goals. I have exemplar after sales
management skills developed through extensive experience spanning over 20 years with
a strong track record of delivering repair and maintenance services starting my career as
an Electrician through to managing an After Sales Team. I am fluent in English and
Afrikaans.
I have been instrumental in driving and implementing robust recruitment, training and
performance management processes, developed applied robust project management
principles to steer growth and profitability. I have excellent inventory and supply chain
management skills, have consistently met and exceeded targets using robust Customer
Relationship Management principles and practices, monitoring key performance indicators
and effective leadership.
If you require further details please feel free to contact me by post at the address shown
above, by email at clayton.kilian@gmail.com or by telephone on +27828878457 /
+2711391083. It would be a pleasure to meet you and / or your colleagues to discuss my
application. I am familiar with Zoom Conference Calling, Skype or any other video
conference software.
Please view the below link for vast additional documentation at your disposal.
https://www.dropbox.com/sh/5m23plj9z4gikqe/AACfqqstv9utwmiCkbIiS_5sa?dl=0
Yours sincerely
Clayton Kilian
Enc: Curriculum Vitae
Qualifications and Training Record
2. PROFILE
Skilful After Sales Manager with a strong knowledge and experience
base of engineering, maintenance and repair works. I have
experience of leading and motivating teams with professional technical
and sales skills to deliver strategic business objectives through
developing good customer relationships, finding resolutions for
customers’ concerns, negotiating profitable contracts, delivering
efficient repairs and maintenance services, adhere to national and
international standards and legislative duties, increasing contract
renewals, promotional and marketing campaigns and robust project
management principles.
PROFESSIONAL EXPERIENCE
After Sales Manager Plastics Division / Engineering
Manager Food and Pharmaceutical Division
Integrated Packaging Systems (Dubai)
2014 -
Present
• Delivering a great customer experience by implementing and
managing robust processes
• Meet and exceed financial targets and Key Performance Indicators
• Manage productivity and efficiency levels of the workshops
• Train, motivate and lead the After Sales team
• Produce and implement development programmes for the team to
meet Brand requirements
• Produce detailed professional bids and proposals
• Manage customer satisfaction levels, take action to retain and
enhance performance levels as well as delivering profitable services
• Maintain an safe and health working environment for all staff and
ensure all health and safety requirements are complied with
• Hands-on manager which still practice my service engineer and
electrical experience to resolve and assist subordinates
Service Engineer
Robert Bosch Packaging
Feb 2012 -
2014
• Repaired and maintained equipment to high quality standards
• Managed inventory ensuring efficient supply that balanced the
business’s need to minimise cash investment
• Comprehensive processes for assessing equipment to ensure
efficient delivery of works
• Received detailed specialist training from Bosch Switzerland – PLC
and software and Rockwell Automation – Allen Bradley PLC
• Delivered excellent customer support services maintaining good
relationships
Technical Supervisor
DeLaRue Global Services
Apr 2010 –
Feb 2012
• Recruited to implement recruitment plan of replacing all outside
contractors
• Led, motivated and performance managed Technical Department
• Supply management including selection process of suppliers –
assessing quotations and bids, negotiating contractual terms,
agreeing flexible lead times and minimising cash flow investment
• Maintenance of: Sheet Counters, Checktronic’s, Lawhill’s, Ulma
Flow wrap, Scorpion Flow wrap, Guillotine, Psi, Kp Printer, Dimuken
and Stitchers
Clayton
Kilian
KEY SKILLS AND
EXPERIENCE
• Complex Project
Management
• Customer Resolution
• Bid and Proposal
Submissions
• Closing Deals
• Negotiation
• Problem Solving
• Managing Professional
Team
• Performance
Management
• Key Performance
Indicators
• Supply Chain
Management
• Quality Assurance
• Continuous Personal
Development
• Customer Support
Services
• Financial Planning and
Monitoring
• Customer Relationship
Management
3. Senior Service Engineer
Delphax Technologies
Apr 2003 –
Apr 2010
• Fault finding, Repaired and maintenance of machines e.g.
Chectronic, Imaggia and Psi
• Inventory management through efficient parts ordering process,
regular stock takes, evaluating usage and predicting demand
• Produced daily progress updates, charge sheets and management
statistics
Technician
Peacemaster
Jul 2002 –
Apr 2003
• Fault finding, repaired and maintenance of packaging machines –
Namitech, Phancuck, solla’s, Scorpion, Otem, Autowrapper, Die
Cutter, Laminate Press, Clear Foil Press, and Scratch Foil Press
Electrician / Foreman
MK Electrical
Jan 1999 –
Jul 2002
• General electrical repairs to House
• Factory Installations and Repairs
• Construction work and new installations
• Inventory management
• Led, motivated and performance managed team of professionally
qualified Electricians
QUALIFICATIONS AND TRAINING
IT Academy 2015 - 2016
• Certified Business Analysis Professional (CBAP) Certification – 2.0
aligned
• ITIL@ 2011 Edition Foundation Syllabus
• Certified Associate in Project management (CAPM) – PMBOK@
Guide – Fifth Edition – aligned
• Certified Information Security Manager (CISM) 2013
• Leading Teams
• Customer Services Representative, Professionalism
• Essentials for Managing Technical Professional
• Optimizing Your Performance of a Team
• Writing for Technical Professionals
Delphax Technologies 2003
• Engineer Training Programme
Ekurhuleni West College 1999 - 2001
N1: Industrial Electronics, Electrical Trade Theory, Engineering
Science, Mathematics
N2: Industrial Electronics, Electrical Trade Theory, Engineering
Science, Mathematics
N3: Industrial Electronics, Electro Technology, Mathematics
N4: Computer Principles, Mathematics, Electrotechnics, Scantime
PLC
REFERNCES: Letters or Contacts available on request
KEY SKILLS AND
EXPERIENCE
Continued
• Promotional Activities
• After Sales Marketing
• Teamwork and
Collaboration
• Assembling
• Calibrating
• Testing Equipment
• Training Engineers
• Supervisory and
Technical Support
• Compliance to
Regulation and
Safeguarding
LANGUAGE SKILLS
• Afrikaans – Proficient
• English – Proficient
CONTACT DETAILS
Post
142 Veld Street
Glen Marais
Kempton Park
1619
Gauteng
South Africa
Tel
+27828878457 /
+27113910831
Email
clayton.kilian@gmail.com
5. Clayton Francois Kilian
2
PERSONAL DETAILS
Name: Clayton Francois
Surname: Kilian
Identify Number: 8307015027080
Age: 35
Title and Gender: Mr. Male
Dependents: 2
Marital Status: Married
Postal Address: 142 Veld Street, Glen Marais, Kempton
Park, 1619
Contact Number: +27828878457 / +27113910831
Email: clayton.kilian@gmail.com
Health: Excellent
Home Language: Afrikaans
Other Language: English
Diver License: Yes, since 27th November 2001
Own Transport: Yes
Nationality: South African
PROFILE
Skilful After Sales Manager with a strong knowledge and experience
base of engineering, maintenance and repair works. I have
experience of leading and motivating teams with professional
technical and sales skills to deliver strategic business objectives
through developing good customer relationships, finding resolutions
for customers’ concerns, negotiating profitable contracts, delivering
efficient repairs and maintenance services, adhere to national and
international standards and legislative duties, increasing contract
renewals, promotional and marketing campaigns and robust project
management principles.
KEY SKILLS AND
EXPERIENCE
• Complex Project
Management
• Customer Resolution
• Bid and Proposal
Submissions
• Closing Deals
• Negotiation
• Problem Solving
• Managing Professional
Team
• Performance
Management
• Key Performance
Indicators
• Supply Chain
Management
• Quality Assurance
• Continuous Personal
Development
• Customer Support
Services
• Financial Planning and
Monitoring
• Customer Relationship
Management
6. Clayton Francois Kilian
3
PROFESSIONAL EXPERIENCE
After Sales Manager Plastics Division / Engineering
Manager Food and Pharmaceutical Division
Integrated Packaging Systems (Dubai)
2014 -
Present
• Delivering a great customer experience by implementing and
managing robust processes
• Meet and exceed financial targets and other Key Performance
Indicators
• Manage productivity and efficiency levels of the workshops
• Train, motivate and lead the After Sales team
• Produce and implement development programmes for the team
to meet Brand requirements
• Plan and manage customer returns and repairs to impeccable
engineering standards using efficient processes and procedures,
tools and systems
• Produce professional quotations and proposals with detailed
technical specifications
• Ensure a high level of customer service is delivered and
compliance to quality assurance
• Manage customer satisfaction levels, take action to retain and
enhance performance levels as well as delivering profitable
services
• Maintain a safe and health working environment for all staff and
ensure all health and safety requirements are complied with
• Hands-on Electrical and Mechanical to assist and complete the
project on hand with subordinates.
Service Engineer
Robert Bosch Packaging
Feb 2012 -
2014
• Repaired and maintained equipment to high quality standards
• Managed inventory ensuring efficient supply that balanced the
business’s need to minimise cash investment
• Comprehensive processes for assessing equipment to ensure
efficient delivery of works
• Received detailed specialist training from Bosch – PLC and
software and Rockwell Automation – Allen Bradley PLC
• Delivered excellent customer support services maintaining good
relationships
Technical Supervisor
DeLaRue Global Services
Apr 2010 –
Feb 2012
• Recruited to implement plan of replacing all outside contractors
• Led, motivated and performance managed Technical Department
• Supply management including selection process of suppliers –
assessing quotations and bids; negotiating contractual terms;
agreeing flexible lead times and minimising cash flow investment;
maintenance of: Sheet Counters, Checktronic’s, Lawhill’s, Ulma
Flow wrap, Scorpion Fow Wrapper, Guillotine, Psi, KP Printer,
Dimuken and Stitchers
KEY SKILLS AND
EXPERIENCE
Continued
• Promotional Activities
• After Sales Marketing
• Teamwork and
Collaboration
• Assembling
• Calibrating
• Testing Equipment
• Training Engineers
• Supervisory and
Technical Support
• Compliance to
Regulation and
Safeguarding
7. Clayton Francois Kilian
4
Senior Service Engineer
Delphax Technologies
Apr 2003 –
Apr 2010
• Fault finding, Repaired and maintenance of machines e.g.
Chectronic, Imaggia and Psi
• Inventory management through efficient parts ordering process,
regular stock takes, evaluating usage and predicting demand
• Produced daily progress updates, charge sheets and management
statistics
Technician
Peacemaster
Jul 2002 –
Apr 2003
• Fault finding, repaired and maintenance of packaging machines –
Namitech, Phancuck, solla’s, Scorpion, Otem, Autowrapper, Die
Cutter, Laminate Press, Clear Foil Press, and Scratch Foil Press
Electrician / Foreman
MK Electrical
Jan 1999 –
Jul 2002
• General electrical repairs to House
• Construction work and new installations
• Inventory management
• Led, motivated and performance managed team of professionally
qualified Electricians
QUALIFICATIONS AND TRAINING
LinkedIn Learning 2019
• Improving Your Listening Skills
• Delivering Bad News to a Customer
• Office 365: Learning Outlook
• Efficient Time Management
• Critical Thinking
• Transitioning from Manager to Leader
• Operations Management Foundations
• Excel Essential Training (Office 365)
• Excel 2016 Essential Training
• 360-Degree Feedback
• Motivating and Engaging Employees
• Managing a Multigenerational Workforce
• Developing Cross-Cultural Intelligence
• Communication within Teams
• Communicating Across Cultures
• Working with Upset Customers
• Body Language for Leaders
• Finance Foundations: Income Taxes
• Working with Difficult People
8. Clayton Francois Kilian
5
Netstal 2018
Basic Training Service Engineer II PET – Drive – ELION – aXos – LE-
Hyb – EVOS – ELIOS
Udemy 2017 -
2018
• Risk Assessment of Safety and Health
• OSHA Workplace Safety (General Industry 6 Hr Class)
• Managing Health and Safety at Work
• Continuous Improvement Tools
• The Complete Course on Leadership, Execution & Resilience
• Microsoft Excel for Project Management
• Master Microsoft Project 2016 – 6 PDUs from a PMI REP
• Manager Leadership and Lean Management Skills
• PMP Exam Prep: Earn Your PMP Certification
IT Academy 2016 -
2017
Business Skills Development
• Certified Business Analysis Professional (CBAP)
• ITIL 2011 Edition Foundation syllabus
• Certified Associate in Project Management (CAPM)
• Certified Information Security Manager (CISM) 2013
• Leading Teams
• Customer Service Representative Skills
• Essentials of Managing Technical Professionals
• Optimizing Your Performance On a Team
• Customer Services Representative Professionals
• Writing Skills for Technical Professionals
• IT Project Management Essentials
Certified Business Analysis Professional (CBAP) Certification –
2.0 aligned
• Introduction to Business Analysis and Essential Competencies
• Introduction to Business Analysis Planning
• Planning Business Analysis Communication and Monitoring
• Business Analysis Requirements Elicitation
• Business Analysis Requirements Management and
Communication
• Business Analysis: Enterprise Analysis
• Business Analysis: Introduction to Requirements Analysis
• Business Analysis: Verify and Validate Requirements
• Business Analysis: Solution Assessment and Validation
ITIL@ 2011 Edition Foundation Syllabus
• Mentoring ITIL Foundation
• Test Prep ITIL Foundation
• ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
• ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
9. Clayton Francois Kilian
6
• ITIL® 2011 Edition Foundation: Service Strategy Processes
• ITIL® 2011 Edition Foundation: Service Design Fundamentals
• ITIL® 2011 Edition Foundation: Service Design Processes
• ITIL® 2011 Edition Foundation: Service Transition Processes and
Policies
• ITIL® 2011 Edition Foundation: Introduction to Service Operation
• ITIL® 2011 Edition Foundation: Service Operation Processes
• ITIL® 2011 Edition Foundation: Continual Service Improvement
Certified Associate in Project management (CAPM) – PMBOK@
Guide – Fifth Edition – aligned
• Mentoring Certified Associate in Project Management (CAPM)
PMBOK Guide 5th Ed.
• Test Prep Certified Associate in Project Management (CAPM)
PMBOK Guide 5th Ed.
• Managing Projects within Organizations (PMBOK® Guide Fifth
Edition)
• Project Management Overview (PMBOK® Guide Fifth Edition)
• Project Management Process Groups (PMBOK® Guide Fifth
Edition))
• Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)
• Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth
Edition)
• Controlling Changes and Closing a Project (PMBOK® Guide Fifth
Edition)
• Project Requirements and Defining Scope (PMBOK® Guide Fifth
Edition)
• Creating the Work Breakdown Structure (PMBOK® Guide Fifth
Edition)
• Monitoring and Controlling Project Scope (PMBOK® Guide Fifth
Edition)
• Defining and Sequencing Project Activities (PMBOK® Guide Fifth
Edition)
• Estimating Activity Resources and Durations (PMBOK® Guide
Fifth Edition)
• Developing and Controlling the Project Schedule (PMBOK®
Guide Fifth Edition)
• Planning Project Costs (PMBOK® Guide Fifth Edition)
• Controlling Project Costs (PMBOK® Guide Fifth Edition)
• Plan Quality Management (PMBOK® Guide Fifth Edition)
• Quality Assurance and Quality Control (PMBOK® Guide Fifth
Edition)
• Planning Project Human Resources (PMBOK® Guide Fifth
Edition)
• Managing Project Human Resources (PMBOK® Guide Fifth
Edition)
• Plan and Manage Project Communications (PMBOK® Guide Fifth
Edition)
• Control Project Communications (PMBOK® Guide Fifth Edition)
• Risk Management Planning (PMBOK® Guide Fifth Edition)
10. Clayton Francois Kilian
7
• Identifying Project Risks (PMBOK® Guide Fifth Edition)
• Performing Risk Analysis (PMBOK® Guide Fifth Edition)
• Risk Response and Control (PMBOK® Guide Fifth Edition)
• Planning Project Procurement Management (PMBOK® Guide
Fifth Edition)
• Managing Procurements (PMBOK® Guide Fifth Edition)
• Project Stakeholder Management (PMBOK® Guide Fifth Edition)
• Managing and Controlling Stakeholder Engagement (PMBOK®
Guide Fifth Edition)
• The Role of Ethics in Project Management
• Core PMI® Values and Ethical Standards
Certified Information Security Manager (CISM) 2013
• Mentoring Certified Information Security Manager (CISM)
• Test Prep Certified Information Security Manager (CISM)
• CISM 2013: Information Security Governance (Part 1)
• CISM 2013: Information Security Governance (Part 2)
• CISM 2013: Information Security Governance (Part 3)
• CISM 2013: Information Risk Management and Compliance
(Part 1)
• CISM 2013: Information Risk Management and Compliance
(Part 2)
• CISM 2013: Information Security Program Development and
Management (Part 1)
• CISM 2013: Information Security Program Development and
Management (Part 2)
• CISM 2013: Information Security Program Development and
Management (Part 3)
• CISM 2013: Information Security Program Development and
Management (Part 4)
• CISM 2013: Information Security Program Development and
Management (Part 5)
• CISM 2013: Information Security Incident Management (Part 1)
• CISM 2013: Information Security Incident Management (Part 2)
Leading Teams
• Launching a Successful Team
• Establishing Goals, Roles, and Guidelines
• Developing the Team and its Culture
• Building Trust and Commitment
• Fostering Effective Communications and Collaboration
• Motivating and Optimizing Performance
• Dealing with Conflict
• Managing Virtual Teams
11. Clayton Francois Kilian
8
Customer Services Representative Skills
• Conflict, Stress and Time Management
• Customer Interactions
• Communication Skills
Essentials for Managing Technical Professional
• Transitioning from Technical Professional to Management
• Strategies for Transitioning to Technical Management
• Managing Technical Professionals
Optimizing Your Performance of a Team
• Being an Effective Team Member
• Establishing Team Goals and Responsibilities
• Elements of a Cohesive Team
• Effective Team Communication
• Using Feedback to Improve Team Performance
Customer Services Representative Professionals
• The Customer Services Representative (CSR)
• Support Center Services and Work Environment
• Team and Customer Relationships
Writing for Technical Professionals
• Preparation and Planning
• Effective Writing Techniques
IT Project Management Essentials
• Managing Risks in an IT Project
Netstal 2017
Service Engineer Training for SynErgy / Sycap / Hydraulic / Electric
Ilsemann Automation, Bremen, Germany 2016
SM600 S15-0127/3 Mpact Plastics Pinetown
SM600 S14-10240 AstraPak Moulding Consupaq Durban
SM600 S14-10241 AstraPak Moulding Consupaq Durban
Klare Tech 2016
B&R Diagnostics & Service for End Users TM920
Romaco Killiam 2016
Romaco Kilian Tablet Press S250 Smart, Germany
Cavanna Packaging Group, Italy 2016
Zero 5 NKZ, mechanical, electrical software – Elau, Pnoz and Visjeo
Designer
Scan time PLC Training
2015
• Siemens S7-300 - Step 7 Level 1
• Siemens S7-300 – Step 7 Level 2
12. Clayton Francois Kilian
9
MediPharmaPlan, South Korea 2015
FFS, Overwrapping, Conveyor (FFSS)
Romaco Kilian 2015
Romaco Kilian Tablet Press Range, Germany
KTP420 Installation and Commissioning, RSA
Ilsemann Automation, Bremen, Germany 2015
IML Automation System No. SKM14-01223+24 Spies
IML Automation System No. SKM14-01240+41 Astrapak
Ilsemann Automation, Bremen, Germany 2014
Siemens Step 7 - SM600 IML Robot
Pro-Training 2014
Mitsubishi PLC Q Series PLC Intermediate (Level 2) Programming
Mitsubishi PLC Q/FX Series - Basic (Level 1) Programming
Cavanna Packaging Group, Italy 2014
Cavanna Wrapping Machines
Rockwell Automation Italy 2014
ControlLogix, PVPlus and Motion Maintenance Source
Bosch 2012
• Compliance & Business Ethics
• Antitrust Law
• Compliance – Product Liability
• Export Control
• Introduction to Microsoft Outlook 2003
• Quality Management Basics
• Information Security
• WBT Internal Company Training – cannot find certificate
Rockwell Automation 2012
• Fundamentals of Logix 5000
• Ladder Logix Programming
Department for Higher Education and Training 2011
Trade Test – Electrician
Bytes Technology Group 2011
Microsoft Excel 2007 Data Analysis
Renkelec Electrical Training, Olifantfontein
2010
Electrical Trade Test: Competent
Delarue Global Services 2010
Mechanical / Electrical Engineer
14. Clayton Kilian
Qualification and Training Record
LinkedIn Learning 2019
• Improving Your Listening Skills
• Delivering Bad News to a Customer
• Office 365: Learning outlook
• Efficient Time Management
• Critical Thinking
• Transitioning from Manager to Leader
• Operations Management Foundations
• Excel Essential Training (Office 365)
• Excel 2016 Essential Training
• 360-Degree Feedback
• Motivating and Engaging Employees
• Managing a Multigenerational Workforce
• Developing Cross-Cultural Intelligence
• Communication Within Teams
• Communicating Across Cultures
• Working with Upset Customers
• Body Language for Leaders
• Finance Foundations: Income Taxes
• Working with Difficult People
Udemy 2017 - 2018
• Risk Assessment of Safety and Health
• OSHA Workplace Safety (General Industry 6 Hr Class)
• Managing Health and Safety at Work
• Continuous Improvement Tools
• The Complete Course on Leadership, Execution & Resilience
• Microsoft Excel for Project Management
• Master Microsoft Project 2016 – 6 PDUs from a PMI REP
• Manager Leadership and Lean Management Skills
• PMP Exam Prep: Earn Your PMP Certification
IT Academy 2016 - 2017
Business Skills Development
• Certified Business Analysis Professional (CBAP)
• ITIL 2011 Edition Foundation Syllabus
• Certified Associate in Project Management (CAPM)
• Certified Information Security Manager (CISM) 2013
• Leading Teams
• Customer Service Representative Skills
• Essentials of Managing Technical Professionals
• Optimizing Your Performance on a Team
• Customer Services Representative Professionals
• Writing Skills for Technical Professionals
• IT Project Management Essentials
15. Certified Business Analysis Professional (CBAP) Certification –
2.0 aligned
• Introduction to Business Analysis and Essential Competencies
• Introduction to Business analysis Planning
• Planning Business Analysis Communication and Monitoring
• Business Analysis Requirements Elicitation
• Business Analysis Requirements Management and
Communication
• Business Analysis: Enterprise Analysis
• Business Analysis: Introduction to Requirements Analysis
• Business Analysis: Verify and Validate Requirements
• Business Analysis: Solution Assessment and Validation
ITIL @2011 Edition Foundation Syllabus
• Mentoring ITIL Foundation
• Test Prep ITIL Foundation
• ITIL ITIL® 2011 Edition Foundation: ITIL® and the Service
Lifecycle
• ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
• ITIL® 2011 Edition Foundation: Service Strategy Processes
• ITIL® 2011 Edition Foundation: Service Design Fundamentals
• ITIL® 2011 Edition Foundation: Service Design Processes
• ITIL® 2011 Edition Foundation: Service Transition Processes and
Policies
• ITIL® 2011 Edition Foundation: Introduction to Service Operation
• ITIL® 2011 Edition Foundation: Service Operation Processes
• ITIL® 2011 Edition Foundation: Continual Service Improvement
Certified Associate in Project Management (CAPM) – PMBOK@
Guide – Fifth Edition - aligned
• Mentoring Certified Associate in Project Management (CAPM)
PMBOK Guide 5th Ed.
• Test Prep Certified Associate in Project Management (CAPM)
PMBOK Guide 5th Ed.
• Managing Projects with Organizations (PMBOK® Guide Fifth
Edition)
• Project Management Overview (PMBOK® Guide Fifth Edition)
• Project Management Process Groups (PMBOK® Guide Fifth
Edition)
• Integrated Initiation and Planning (PMBOK® Guide Fifth Edition)
• Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth
Edition)
• Controlling Changes and Closing a Project (PMBOK® Guide Fifth
Edition)
• Project Requirements and Defining Scope (PMBOK® Guide Fifth
Edition)
• Creating the Work Breakdown Structure (PMBOK® Guide Fifth
Edition)
16. • Monitoring and Controlling Project Scope (PMBOK® Guide Fifth
Edition)
• Defining and Sequencing Project Activities (PMBOK® Guide Fifth
Edition)
• Estimating Activity Resources and Durations (PMBOK® Guide
Fifth Edition)
• Developing and Control the Project Schedule (PMBOK® Guide
Fifth Edition)
• Planning Project Costs (PMBOK® Guide Fifth Edition)
• Controlling Project Costs (PMBOK® Guide Fifth Edition)
• Plan Quality Management (PMBOK® Guide Fifth Edition)
• Quality Assurance and Quality Control (PMBOK® Guide Fifth
Edition)
• Planning Project Human Resources (PMBOK® Guide Fifth Edition)
• Managing Project Human Resources (PMBOK® Guide Fifth
Edition)
• Plan and Manage Project Communications (PMBOK® Guide Fifth
Edition)
• Control Project Communications (PMBOK® Guide Fifth Edition)
• Risk Management Planning (PMBOK® Guide Fifth Edition)
• Identifying Project Risks (PMBOK® Guide Fifth Edition)
• Performing Risk Analysis (PMBOK® Guide Fifth Edition)
• Risk Response and Control (PMBOK® Guide Fifth Edition)
• Planning Project Procurement Management (PMBOK® Guide Fifth
Edition)
• Managing Procurements (PMBOK® Guide Fifth Edition)
• Project Stakeholder Management (PMBOK® Guide Fifth Edition)
• Managing and Controlling Stakeholder Engagement (PMBOK®
Guide Fifth Edition)
• The Role of Ethics in Project Management
• Core PMI® Values and Ethical Standards
Certified Information Security Manager (CISM) 2013
• Mentoring Certified Information Security Manager (CISM)
• Test Prep Certified Information Security Manager (CISM)
• CISM 2013: Information Security Governance (Part 1)
• CISM 2013: Information Security Governance (Part 2)
• CISM 2013: Information Security Governance (Part 3)
• CISM 2013: Information Risk Management and Compliance (Part
1)
• CISM 2013: Information Risk Management and Compliance (Part
2)
• CISM 2013: Information Security Program Development and
Management (Part 1)
• CISM 2013: Information Security Program Development and
Management (Part 2)
• CISM 2013: Information Security Program Development and
Management (Part 3)
17. • CISM 2013: Information Security Program Development and
Management (Part 4)
• CISM 2013: Information Security Program Development and
Management (Part 5)
• CISM 2013: Information Security Incident Management (Part 1)
• CISM 2013: Information Security Incident Management (Part 2)
Leading Teams
• Launching a successful Team
• Establishing Goals, Roles and Guidelines
• Developing the Team and its Culture
• Building Trust and Commitment
• Fostering Effective communications and Collaboration
• Motivating and Optimizing Performance
• Dealing with Conflict
• Managing Virtual Teams
Customer Services Representative Skills
• Conflict, Stress and Time Management
• Customer Interactions
• Communication Skills
Essentials for Managing Technical Professional
• Transitioning from Technical Professional to Management
• Strategies for Transitioning to Technical Management
• Managing Technical Professionals
Optimizing Your Performance of a Team
• Being an Effective Team Member
• Establishing Team Goals and Responsibilities
• Elements of a Cohesive Team
• Effective Team Communication
• Using Feedback to Improve Team Performance
Customer Services Representative Professionals
• The Customer Services Representative (CSR)
• Support Center services and Work Environment
• Team and Customer Relationship
Writing for Technical Professionals
• Preparation and Planning
• Effective Writing Techniques
IT Project Management Essentials
• Managing Risks in an IT Project
Netstal 2017
Service Engineer Training for SynErgy / Sycap / Hydraulic / Electric
18. Ilsemann Automation, Bremen, Germany 2016
SM600 S15-0127/3 Mpact Plastics Pinetown
SM600 S14-10240 AstraPak Moulding Consupaq Durban
SM600 S14-10241 AstraPak Moulding Consupaq Durban
Romaco Kilian 2016
Romaco Kilian Tablet Press S250 Smart, Germany
Cavanna Packaging Group, Italy 2016
Zero 5 NKZ, mechanical, electrical software – Elau, Pnoz and Visjeo
Designer
Scan time PLC Training 2015
• Siemens S7-300 - Step 7 Level 1
• Siemens S7-300 – Step 7 Level 2
Medi Pharma Plan, South Korea 2015
FFS, Overwrapping, Conveyor (FFSS)
Romaco Kilian 2015
Romaco Kilian Tablet Press Range, Germany
KTP420 Installation and Commissioning, RSA
Ilsemann Automation, Bremen, Germany 2015
IML Automation System No. SKM14-01223+24 Spies
IML Automation System No. SKM14-01240+41 Astrapak
Ilsemann Automation, Bremen, Germany 2014
Siemens Step 7 - SM600 IML Robot
Pro-Training 2014
Mitsubishi PLC Q Series PLC Intermediate (Level 2) Programming
Mitsubishi PLC Q/FX Series - Basic (Level 1) Programming
Cavanna Packaging Group, Italy 2014
Cavanna Wrapping Machines
Rockwell Automation Italy 2014
ControlLogix, PVPlus and Motion Maintenance Source
Bosch 2012
• Compliance & Business Ethics
• Antitrust Law
• Compliance – Product Liability
• Export Control
• Introduction to Microsoft Outlook 2003
• Quality Management Basics
• Information Security
• WBT Internal Company Training
19. Rockwell Automation 2012
• Fundamentals of Logix 5000
• Ladder Logix Programming
Department for Higher Education and Training 2011
Trade Test – Electrician
Bytes Technology Group 2011
Microsoft Excel 2007 Data Analysis
Renkelec Electrical Training, Olifantfontein 2010
Electrical Trade Test: Competent
DeLaRue Global Services 2010
Mechanical / Electrical Engineer
Delphax Technologies 2003
Imaggia Engineer Training Programme
Delphax Technologies 2003
Checktronic Engineer Training Programme
Ekurhuleni West College 1999 - 2005
N1: Engineering Studies - Industrial Electronics, Electrical Trade
Theory, Engineering Science, Mathematics
N2: Engineering Studies - Industrial Electronics, Electrical Trade
Theory, Engineering Science, Mathematics
N3: Engineering Studies - Industrial Electronics, Electro Technology,
Mathematics
N4: Electrotechnics
N4: Engineering Studies - Computer Principles, Mathematics,
Electrotechnics