1. MD.HASSAN
Current correspondence Address:-c/o md samiul haque, canara bank, padam ki puliya, old tehshil road, khurja
,bulandshahr,U.P-203131
Email: - mhhque16@gmail.com
Mobile: - 08979732737
Professional Summary:
WHY CHOOSE ME:
a
WORK EXPERIENCE:
 1 years 6 months of technical support experience as a HP certified service partner engineer in
TARGURS TECHNOLOGY PVT. LTD. an authorize service provider to HP IN UTTAR PRADESH during the
laptop distribution to the student by the U.P Government. I have established three service centres
during this very short span.
 Installed software, modified and repaired hardware and resolved technical issues of customers.
 Identified and solved technical issues with a variety of diagnostic tools.
 Created cases and claims for damaged, lost or displaced packages.
 Identified and solved technical issues with a variety of diagnostic tools.
 Resolved problems with malfunctioning products..
 Coordinated product orders.
 Worked closely with team members to meet or exceed all customer service requirements.
 Followed up with clients to ensure optimal customer satisfaction.
 Managed call flow and responded to technical support need.
 Conducted research to address customer concerns.
 Activated accounts for clients interested in new services.
 Demonstrated professionalism and courtesy with customers at all times.
I am a mature, positive and hardworking individual ALWAYS LOYAL TO THE WORK.
Technical Support Engineer effective at technical support, with troubleshooting repair expertise, proficient in
supporting hardware and software issues for laptop & desktop. Seasoned with more than 1 and half years in
customer service and technical troubleshooting in TARGURS TECHNOLOGY PVT. LTD. A Team player who is
flexible, reliable and adaptable to dynamic environments. Technical Customer Service Specialist with the
capacity to quickly learn and synthesize new networking technologies. Seeking management position in a
dynamic IT department.

2. TECHNICAL SKILLS:
EDUCATIONAL QULAIFICATIONS:
PROJECT DETAILS:
CAREER OBJECTIVES
Personal Details:
PASSPORT DETAIL
STANDARD YEAR BOARD/UNIVERSITY
CCNA 2015 NIIT, ALIGARH (U.P)
JCHNE 2013 JETKING, BIJNOR (U.P)
XIITH
2011 NIOS, DARBHANGA (BIHAR)
Father’s Name Md.Samiul Haque
Date of Birth 31st
December 1988
Gender Male
Religion Islam
Marital status Single
Nationality Indian
Languages Known English, Hindi & Urdu
Permanent Address Fakira Khan, P.O-LalBagh, Darbhanga, Bihar-846004
Name MD.HASSAN
Date of birth 31/12/1988
Passport No J7809128
Nationality Indian
Date of Issue 14/05/2011
Date of Expiry 13/05/2021
Looking forward for a service career in an organization that offers challenge, high degree of
responsibilities, stability and scope for opportunities to learn and enhance my skills for the benefit of
organization.
I have worked as a HP Certified Service Partner Engineer under the UPLC project of Uttar Pradesh government
governed by Targus Technologies Pvt. Ltd. under the surveillance of HP Company.
 Analytical and critical thinker
 Skilled multi-tasker
 Certificate in Computer Operations
 Systems analysis
 Advanced knowledge of System Diagnosis, Operating Systems