1. Curriculum Vitae
Name Sandeep M. Desai
Degree Bachelor of Commerce
Job Title Team Developer
Nationality Indian
Date of Birth 25/09/1983
Gender
Marital Status
Male
Single
Desired Job Relationship Manager
Address 15 Pawaskar Mali HSG
Current Address
Bhatwadi, Ghatkopar West
Mumbai-400084, Maharashtra, India
2, 1st Floor Al Zarooni building
Near Al Ghubaiba Bus station
Bur dubai, Dubai, UAE
Telephone +971 0501497134
E-mail sant3_1511@yahoo.co.in
Online CV
http://www.slideshare.net/SandeepDesai12/sandeep-
desai-cv-50160833
Professional Summary
A highly efficient, result driven and capable professional with more than 9 years of experience in the banking and back
office. Highly motivated and enthusiastic about work and a strong desire to effectively develop and manage relationships
between the company and its target audience. Having a proven track record of quickly understanding the company mission
and objective and then communicating it to the potential customers. Enjoying challenging briefs & able to work to an
excellent standard under considerable pressure whilst presenting a positive image to clients & colleagues. Eager to acquire
more knowledge and practical skills under guidance in the financial area of business entities.
My Skills and Achievemnts Summary
Skills  Excellent Interpersonal, Communication and Relationship building skills developed
through working with people at different levels in the company
 Strong organisation skills and adept at Troubleshooting/Problem soliving
 Developed excellent Training & Coaching skills as an On The Job Training Instructor
and Team Developer
 Proficient at MS Office (MS Word, MS Excel, Powerpint, Outlook etc) and other
computer applications & softwares
 Hard working, detail oriented, able to multi-task
 Good speed on the computer (60 WPM) with accuracy
 Very dynamic, analytical, articulate and flexible
Achievements  Received consistent positive feedback and excellent yearly ratings
 Certified as an On The Job Training Instructor (Process Trainer) in 2007
 Promoted as a Senion Team Member based on performance in 2008
 Promoted as a Team Developer in the process through an Internal Job Posting in
2008
 Received 7 awards for excelling production & quality targets
 Received 3 CIDEAS awards for outstanding process improvement ideas
 Worked in a multicultural environment with people across 3 sites in India and US
 Met deadlines and process service level agreements consistently
 Worked on all new years eve’s for 8 years from 2007 to 2014 to clear pending
volumes for the year and avoid backlog in the following year
 Processed as many as 300 customers payments on extremly busy days exceeding
specified performance metrics

2. Work Experience
2005 Aug - IDBI Bank Ltd
2006 Nov
Computer Operator (2005 – 2006)
 Enrolled customers for bank statements through emails. Reviewed and
processed requests received from various branches to provide phone
banking, internet banking & mobile banking passwords
 Performed miscellaneous tasks such as responding to phone inquiries,
maintaining files, preparing mailings and organizing dispatch
2006 Nov -
2014 Sept
Bank of America Corporation
Associate (2006 – 2008)
 Processed payment from customers in Bankruptcy and Foreclosure
 Handled customer-related issues and coordinated with the team across sites in
India and USA
Team Developer (2008 – 2014)
 Provided coaching and support to individuals to develop their skills and excelling
behavior and performance.
 Ensured team members are kept fully informed through a process of two way
communication which encourages active participation in the running and
ongoing improvement of team performance.
 Assisted the team to effectively achieve and exceed set operational targets and
service level agreements
 Offered clear and well reasoned responses for process related issues to the
team, management and the Business Units
 Participated in calls and video conferences with the Business Units for
calibration and to identify any training requirements
Education
2005
2004
2001
1999
Keerti Computer Institute (NACTT Member)
Diploma in Office Automation and Graphics (MS DOS, Windows-2000, MS Office
2000, RDBMS, DTP, Tally 6.3, & Internet)
Mumbai University
Bachelor of Commerce (Management & Finance, Accounting, Auditing, Taxation,
Marketing, Business Economics)
Maharashtra State Board
Higher Secondary School Certificate ( Accounts, Economics, Org behavior, Math’s &
Languages)
Secondary School Certificate (Science, Math’s, Social Sciences & Languages)
Languages & Other Interests
Languages
Hobbies &
Interests
English, Hindi & Marathi – Excellent reading, writing and speaking
Listening to audio books and classical music
Reading on current affairs, non-fiction books & novels
Exercise, yoga & meditation
Watching movies & documentaries
Travelling and meeting new people

3. References
Mr. Ojas Poladiya - Assistant Manager at Bank of America and supervisor for a year and
while leaving the company (2013-2014)
Mobile +919833752353
Mrs. Lucy Chettiar - Team Leader at Bank of America and supervisor for more than a
year (2007-2008 & 2011-2012)
Mobile +919967997509, +919033601428, +917715060183
Miss. Annette Fernandes - Assistant Manager at Bank of America and supervisor for
more than a year (2012-2013)
Mobile +919819211165
(More references can be provided upon request)
Web and network
Linkedin profile https://in.linkedin.com/pub/sandeep-desai/8a/2ba/350
Facebook profile https://www.facebook.com/sandeep.desai.315
Twitter profile
Goodreads profile
Skype profile
https://twitter.com/sant3_1511
https://www.goodreads.com/user/show/3424902-
sandeep-desai
sant3_1511