1. Syed Muhammad Ashar Imam
Mobile no. 00966-597084381
E-mail: smasharimam@live.com
Aim:To work in a progressive organization that offers challenging career opportunities.
Personal information
 Father’s Name : Syed Muhammad Manzar Imam
 Date of Birth : 22-01-1991
 Religion : Islam
 Nationality : Pakistani
 Marital Status : Un-married
AcademicQualification
 B.E Telecommunication (2014)from IQRA UNIVERSITY
 Intermediate (Pre- Engineering-2009) Govt. Degree College, Gulshan-e-Iqbal, Karachi.
 Matriculation (2006) White House Grammar School, Karachi.
WorkExperience
 August 2015 to present: Working as an IT Support Engineer at HBL (Habib Bank Limited).
 June 2013: Worked as an Internee at CAA (Civil Aviation Authority)
 July 2011- August 2011 (6 weeks): Worked as an Internee at PTCL (Pakistan
Telecommunication Company Limited)
Key Concepts
 Management & working of telecommunication networks
 Telecom transmission switching
 GSM & 3G architecture
 Router & switching configure (static & dynamic routing)
ProjectsMade
 Designed and developed Trainer for all Logic Gates in Digital Computer Logic
 Developed Power Supply, Dual Power Supply for various computing equipment
 Developed micro controller is a part of FYP
 Developed Relay Based controller

2. Current JobDescription
As anIT SupportEngineer:
 Installing and configuring computer hardware operating systems and applications;
 Monitoring and maintaining computer systems and networks;
 Talking staff or clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues;
 Troubleshooting system and network problems and diagnosing and solving hardware or
software faults;
 Replacing parts as required;
 Providing support, including procedural documentation and relevant reports;
 Following diagrams and written instructions to repair a fault or set up a system;
 Setting up new user’s accounts and profiles and dealing with password issues;
 Responding within agreed time limits to call-outs;
 Working continuously on a task until completion (or referral to third parties, if appropriate);
 Prioritizing and managing many open cases at one time;
 Rapidly establishing a good working relationship with customers and other professionals;
 Testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment.
 Familiarizing with the clients in addition to maintaining and developing good relations by
giving maximum importance to clients.
WorkshopsAttended
 Microsoft Excel at HBL
 Microsoft Outlook at HBL
 Skype for Businessat at HBL.
Other Skills
 Adequate Oral and Written English
 Ability to understand and speak naïve Saudi language
 Ability to work with team and under pressure
 Understanding of computer networks and electronic circuits
 Well- developed Computer skill and Verbal Communication Skills
 Team Player with proficient communication, coordination and leadership skills
Hobbies /Interests
 Sports (Cricket and Football) (Participated in various tournaments held in school, college and
university, was a part of the official Cricket Team of School, college and university).
 Socializing
 Internet surfing

3. Social MediaLinks
LinkedIn: https://www.linkedin.com/in/smashar-imam-9b583264
Facebook: https://www.facebook.com/aasharimam
Professional Belief
Throughout my career, I have been committed to my job. I have been taking up challenges positively
and have always seen them as my road to knowledge and success. To me it is essential to be open to
new challenges and to derive good things out of every situation.
I ensure that in communications with colleagues and costumers, whether in spoken or written form,
are clear and concise.
I have also taken a leading role in mentoring newly hired support engineers, as I believe that a
positive mentoring experience can have a crucial impact on the development of fresh engineers.
I have gained an overall appreciation of how, through elements such as support, its physical
environment, its approach to the diverse needs of its pupils and the relations it maintains with
costumers, an organization can – and should – provide satisfaction to its users and stake holders and
gain customer loyalty. This overall vision guides my current work, and will continue to do so as I
seek new professional challenges.