The document that describe a little bit about me.

1. Indra Jasmadi
Komplek Pondok Bahar Permai Blok m No. 48 Rt. 010/005
Karang Tengah, Tangerang Phone: 081311291713
E-mail: indrajasmadi@gmail.com
Resume – Indra Jasmadi 1 / 2
Formal Education
Education Informal
May 2016 School of P3SPS (Pedoman perilaku penyiaran dan standar program
siaran) by KPI
November 2016 – Studying in Kresna English Language Institute, Kediri.
January 2017
Work Experience
July 2018 – Present
August 2017 – July
2018
PT JingDong Indonesia Pertama, Jakarta
Team Leader of Customer Service Representative at JD.ID
I have responsibility of:
 Developing member of group in order to reach customer service KPI
 I have responsibility to make sure agent working on sop, make decisions
and handling hard complaints that agent can not handle.
 as a team leader at JD.id currently i do what the qc does as well such as
sampling, conduct refreshment and calibration, coaching, analyze Bad
review, prepare and give support data report for daily briefing with
management
PT JingDong Indonesia Pertama, Jakarta
Customer Service Representative at JD.ID
Working as Contact Center Staff I have responsibility of:
Handling Complain by Phone,email and Live Chat Channels.
2004 – 2007
2007 – 2010
2011 – January 2015
SMPN 264 Jakarta
MAN 12 Jakarta
Budi Luhur University Faculty Science of Communication Majoring Broadcast
Journalism, GPA 3,00.

2. Indra Jasmadi
Komplek Pondok Bahar Permai Blok m No. 48 Rt. 010/005
Karang Tengah, Tangerang Phone: 081311291713
E-mail: indrajasmadi@gmail.com
Resume – Indra Jasmadi 2 / 2
May 2017 – August
2017
April 2015 –
September 2016
Language

Coordinating with Warehouse Team, Merchandiser, Transport etc,in order
to handle some inquiry from customer.
PT Transcosmos Indonesia, Jakarta
Contact Center Staff for Shopee project (E-commerce)
Working as Contact Center Staff I have responsibility of:
 Give an information by email and handling complain by Email.
PT. Sun Televisi Network (Inews TV), Jakarta
QC and Trancription Staff, as Trancription Staff I have responsibility of:
 Responsibility of qualification programe before on airand checking
qualification content of broadcast, covering duration, audio and video.
 As the coordinator of the end
English
Indonesian
Writting (Intermediate) Speaking (Basic)
Native language
Technical Proficiency
Applications Microsoft Office Word, Microsoft Office Excel, Microsoft Office
Power Point, Final Cut Pro 7, Adobe Premiere CS 6, Adobe Photoshop
CS6
Interest Soccer, Travel, Table tennis
Additional information
I always do something which I can do. Working as Freelance Journalist in TVRI makes me
dare to communicate with several people from different background. Working as QC in Inews TV
makes me used to accept pressure and deadline. At the moment I have been working as Team
Leader Customer Service Representative at JD.ID.