To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

1. 1
Delara Lovely
435, East Jurain Medical Road, Dhaka-1204
Mobile: 01678691889
E-mail: delaralovely@gmail.com, delara_lovely@yahoo.com
Career Objectives
To pursue a highly rewarding career, seeking for a job in challenging and healthy work
environment where I can utilize my skills and knowledge efficiently for organizational
growth.
Work Experiences
1. Working as "Officer", Customer Service, at Asgar Ali Hospital from 1st
September 2015.
Location: 111/A, Distillery road, Gandaria, Dhaka
Job Responsibilities
ß Handles incoming calls or inquiries from prospective customers or clients.
ß Maintain effective communication through all the departments for smooth services.
ß Complete registration and give appointment of particular Doctor's required by the
clients.
ß Assists customers effectively by solving customer disputes.
ß Completes supporting paperwork and data entry as required.
ß Accurately captures customer information.
ß Creates and maintains service reports and Feedback reports.
2. Worked as a Teacher at ''Cambrian's Junior Aid English Version School'' from 10th
June 2014 to 18th
January 2015.
Location: 249/A/1/3 South Jatrabari. Dhaka-1204

2. 2
Academic Qualification
MBA (Major in Human Resource Management) 2015
CGPA : 3.79 (On the scale of 4.00)
Department : Department of Management Studies
Institution : Jagannath University
BBA (Major in Human Resource Management) 2012
CGPA : 3.64 (On the scale of 4.00)
School : School of Business & Economics
Institution : United International University (UIU)
H.S.C. (Higher Secondary Certificate Examination) 2007
Group : Business Studies
Board : Dhaka
GPA : 5.00 (On the Scale of 5.00)
Institution : Dhaka City College.
S.S.C. (Secondary School Certificate Examination) 2005
Group : Business Studies
Board : Dhaka
GPA : 4.94 (On the scale of 5.00)
Institution : A. K. Higher Secondary School.
Computer Literacy
Operating System : MS Windows 95/98/XP, Windows 7.
Software Exposure: MS Excel, MS Power Point, MS Word, MS Access. Certified from
"New Horizon Computer Learning Centre".
ß Have good typing speed in English (30-35 wpm)
ß Knowledge of Internet browsing and E-mail handling.
ß Have knowledge on Graphics & UI design. Certified from "BASIS Institute of
Technology & Management (BITM)"
Language Literacy
Bengali : Mother Tongue
English : Listening, Reading, Writing and Speaking
Medium of Education : English

3. 3
Interpersonal Skills & Achievements
ß Fast learning capability.
ß Self-motivated individual with strong drive to achieve targets deadlines.
ß Well-disciplined and organized, presentable, energetic and enthusiastic with excellent
communication skills.
ß Innovative and always eager to analyze plan, ability to work independently or in a
group & under Pressure.
ß Hard working, effective people for leading group works and solving problems.
ß Willing to accept responsibility & perform accordingly.
ß Academic scholarship based on trimester result for 11th
trimester.
Other Activities
ß Working as a Freelancer (Data Entry Specialist) at UpWork.com
ß Worked as an intern in Dhaka Bank LTD from 1st October to 31st December.
ß Worked as a RJ in Atnradio24.com from December 2011 to March 2012
ß Executive Member of United Nation Youth Student Association of Bangladesh
(UNYSAB).
ß Training on Employability Skill Development held on July 14, 2012.
Personal Information
Father’s Name : Late Md. Delower Hossen
Mother’s Name : Kamrun Nahar
Nationality : Bangladeshi
Home District : Dhaka
Date of Birth : 15th
July, 1989
Religion : Islam (Sunni)
National ID : 2697689470268
References
(i) Md.Rehan Uddin (ii) Mr. Mohammad Ahshanullah
Senior Executive Assistant Professor
Prime Bank LTD School of Business & Economics
Head Office, Motijhil United International University
Cell: +88 01755-541280 House # 80, Road # 8/A (Old-15)
E-mail: mu010603primebank.bd.com Dhanmondi, Dhaka-1209
Cell: +88 01199-119600
E-mail: sw72002@yahoo.com
05.11.2016
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(Signature with Date)