This document is a resume for Conrad D. Lippens, who has experience as both a medical coder and retail manager. He has over 30 years of retail experience, including management roles overseeing operations, inventory control, visual merchandising, and team leadership. More recently, Lippens has worked as a medical coder and obtained certification in medical coding and billing. His skills include proficiency in ICD-9, ICD-10, and CPT coding standards as well as experience processing medical claims and adhering to insurance guidelines.

1. CONRAD D. LIPPENS CPC-A, CMBS
112 HamptonHill Drive, Williamsville,NY14221• 716-580-7265 • clippens2003@yahoo.com
MEDICAL CODER, MEDICAL BILLER
Administrative Professional andorganizedteamorientedleaderwhorecentlypassed the ICD-10
proficiencytest.Extensive customerservice experience withexcellentinterpersonal andcomputerskills.
A quicklearnerwithcore competenciesin:
 ICD-9 & ICD-10, CPT, HCPCScoding
 Knowledgeof preparingappropriateclaimdocuments
 Professionalmedical office practices
 Abilitytoworkandcommunicate ina positive andcooperativemanner
 FamiliarwithMedicaid/Medicare Guidelines,Tricare &,Workers’Compensation
 Knowledgeof MS Office software
EDUCATION
Certificate - Medical CodingandBilling - Bryant& Stratton College,Amherst,NY(2013)
B.A. - Communications - State Universityof New Yorkat Buffalo,Buffalo,NY
RELEVANTEXPERIENCE
NiagaraFrontierBillingConsultants,LLC,WestSeneca,NY (3/2013-12/2013)
Medical Coder
 Codedrecordsby followingprescribedcodingstandardssuchasICD-9 and CPT.
 Reviewedphysiciannotesandobtainednecessaryclarificationswhere necessary.
 Assignedappropriatemedical codestoall diagnosisandservices.
 Maintained patientdatasuchas treatmentrecordsandrelatedinsurance information.
 Responsible forthe requestforpayments (collections).
 Providedthe medical billerwiththe informationnecessarytoprocessaclaimfor
reimbursement.
WORK HISTORY
The Bon-Ton(2013-2014)
SYMS, Inc. (1981-2011)
Manager/ Supervisor,Department Manager
Comprehensivebackgroundleadingall aspectsof retail operations:
 Primaryprojectmanager:designatedcoordinatorof departmental plans.
 Responsible forcashoffice procuresincludingpayroll,service deskandfrontof store functions.
 Supervisionof inventorycontrol andlosspreventionprocedures.
 Maintained stocklevelsandpresentationstomaximize sales.
 Ledstaff membermeetingswithstore approvednotes.
 Team leaderindailystore openings/closings.
 Excellentcustomerservice representative whendealingwithsituations.
 Recognizedforwell thoughtouttime-managedplansanddepartmental organization

2. Conrad Lippens Page 2
716-580-7265 • clippens2003@yahoo.com
PROFESSIONAL SKILLS
 Willingnessto developcommunicational relationshipsbetweenlevelsof managementand
associatesthatdrive a sense of companyunity.
 Abilitytomake timelydecisions,anticipate future problems,identifyareasof opportunity,and
provide creative,logical,andefficient solutions.
 Quicklydevelopandimplementnew proceduresandsystemsanddemonstrateenthusiasm,
creativity,andwillingnesstoassume increasedresponsibility.
 Personallysupport,coachanddevelopco-workersacrossall departmentsbycreatingan
environmentwhere associatescanbe successful.
 Demonstratedabilitytoprioritizemultiple tasksandfollow upskills.
LEADERSHIP HIGHLIGHTS
BusinessandTechnical Development
Highintegrity,successful applicationof consumerandcompetitive trends withinnational store markets.
Energeticleaderandmanagercommendedforabilitytoenvisionandcreate successfuloutcomesin
complex marketingstrategiesproducingmaximumproductsales.
Operations
Thirtyyearsof retail experience inday-to-daydepartmentperformance of store rangingfrom$7M to
$10M in annual sales.Oversightof sales,inventorycontrol,visualmerchandising,housekeeping,
security,administrationandcompliance tocompanypolicies/procedures.
Leadership/TeamManagement
Excelledinbuildingandmotivatingmanagementandhourlyteams.Developedmanyentry-level
associatestoteamleaderpositionsandbecame the primarytrainerof new store managersacrossthe
district.
ACCOMPLISHMENTS
 Maximizedservicesatisfaction,promotedgoodwill andgeneratedrecordnumbers of
repeat/referral business.
 Designated"Goto"manager fortroubleshootingandtransformingissuesintopositive actions.
 Consistentlyrecognizedbyconsumersandmanagementfor topqualitycustomerservice.
 Recognizedforpro-active abilitytoprofitably manage andsustainbusiness.
 Consistentlyconveyedtimelymarkettrendstodesignteamwiththe purpose of ensuring
merchandisingrequirementsandproductsales.
 Recognizedoutstandingcommunicationskillsandpositive relationshipswithnational vendors
and executiveleadership.