Dear Sir
Warm regards
I am Madhur Rai, a pragmatic professional with 17+ years’ experience in the Hospitality industry. A hotel management graduate with Masters Degree in Commerce; I have worked in various departments in hotels as well as restaurants ranging from Food & Beverage (Service), Room divisions -Front office operations at key positions.
My first job assignment with hotels was as a Front office Assistant/Club room host with The Hilton, New Delhi (The Lalit, New Delhi) in 1997 & as an Executive Assistant Manager (E.A.M) with Sunlake group of Hotels, Indonesia till 2009.After which, I relocated to Spain and currently working as a Restaurant General Manager with Pizzeria Express Italiana,Salou, from December 2009 till date. My work experience includes working in India as well as abroad in countries like Israel, Indonesia & Spain which gave me opportunities to excel as a people’s person & a team leader, pioneering in Guest Relations. Having worked with people from different origins & cultures has enriched my learning as a leader.
My key deliverables as an EAM with the Sun Lake Group of Hotels, Indonesia (2004 – 2009), are listed below:
• Handled Rooms divisions,
• Co-ordinate with department heads to ensure smooth operations,
• Conduct daily briefings
• Conduct monthly business reviews with department heads
• Report directly to the Regional General Manager
I strongly believe I can provide thought leadership proven by the 17 years of diverse high performance experience in the Hospitality Industry. I would like to take this opportunity to offer myself as a candidate and have attached my Curriculum Vitae for your perusal and kind consideration. In case further details are required, I shall be pleased to provide them on request.
Yours Truly
Madhur Rai
Dear Sir
Warm regards
I am Madhur Rai, a pragmatic professional with 17+ years’ experience in the Hospitality industry. A hotel management graduate with Masters Degree in Commerce; I have worked in various departments in hotels as well as restaurants ranging from Food & Beverage (Service), Room divisions -Front office operations at key positions.
My first job assignment with hotels was as a Front office Assistant/Club room host with The Hilton, New Delhi (The Lalit, New Delhi) in 1997 & as an Executive Assistant Manager (E.A.M) with Sunlake group of Hotels, Indonesia till 2009.After which, I relocated to Spain and currently working as a Restaurant General Manager with Pizzeria Express Italiana,Salou, from December 2009 till date. My work experience includes working in India as well as abroad in countries like Israel, Indonesia & Spain which gave me opportunities to excel as a people’s person & a team leader, pioneering in Guest Relations. Having worked with people from different origins & cultures has enriched my learning as a leader.
My key deliverables as an EAM with the Sun Lake Group of Hotels, Indonesia (2004 – 2009), are listed below:
• Handled Rooms divisions,
• Co-ordinate with department heads to ensure smooth operations,
• Conduct daily briefings
• Conduct monthly business reviews with department heads
• Report directly to the Regional General Manager
I strongly believe I can provide thought leadership proven by the 17 years of diverse high performance experience in the Hospitality Industry. I would like to take this opportunity to offer myself as a candidate and have attached my Curriculum Vitae for your perusal and kind consideration. In case further details are required, I shall be pleased to provide them on request.
Yours Truly
Madhur Rai
1. Sears-Operations (CA)
2005-2013 Oakridge Sears
2013-2015 Cupertino Sears
180-200 Associates
Direct & Oversee Daily functions of Store. Which include Payroll, Inventory Control,
Accounts Payable, Logistics & Receiving Functions, HR Functions, & Guidance/Training
of Management Staff.
Consistently kept P/L in line and under budget controlling variable expenses.
Human Resource duties include attendance, disability issues/workers comp.,
harassment coaching & investigation, and ensuring the store is a happy and pleasant
place to work.
My leadership has developed many associates who have enjoyed success and moved
to higher positions with our Company.
Oversees Loss Prevention & Scheduling for Management Staff & Associates.
Has contributed to making Store a top performer in customer service in the District.
My leadership has been a key factor in keeping expenses under budget, and has
consistently managed to have one of the best over and shorts performance in the
Region.
My leadership has been a key component into making the Oakridge store one of the
Top 200 Stores in the Company in Sales & Profit by ensuring payroll, energy & supplies
are consistently under budget.
Receiving duties include customer on line orders, which the Cupertino store was one of
the top stores in the region in this area. Lead a team that consistently shipped
customer orders to them in an expedient manner, and surpassed all metrics at serving
our customers in store pick ups.
Ove seeing the receiving and preparation process of two to four trucks a Week with up
to 2,000 pieces a truck.
Sears-Brand Central (CA)
2002-2005
Responsible for 40+ Associates & overall performance of Home Appliances which
entails the Washer, Refrigerator, Built In Appliances, Water Heater & Electronics
Departments.
Kept Returns/Cancellations below District expectations, each Year ( below 10%) Sales
increases of 5-10% each Year.
2005 top Store in ACES in the district in score & response rate.
Topped Margin Plan 3 Years under my Tenure
Top 3 out of 16 Store District during Tenure in Miscellaneous Revenue.
Sears-Home Fashions & Home Decorator Area (CA)
2000-2002
Responsible for over seeing In home Carpeting & Custom Drapery Business
Lowest Return/Cancellations in District During Tenure while running a 10% Sales
2. increase.
Above Company Plans in Margin on Sales
20-30+ Sales increases during tenure in Home Fashions. Best results in 16 Store
District.
Sale increases each Year, & increase in margin profitability. Credit & CSAT was above
Company average & parity.
Primero Uno (NY)
1998-2000
Mens Formal Wear (Private Business)
Responsible for Accounts Payable/Receivable & client commitments.
Overseeing Production which included Manufacturing of Bow Ties, Vests, etc. in house
& with third party vendors.
Manager of Shipping/Receiving & Daily Operations of Facility.
Formal Mart
1993-1998
Mens Formal Wear (NY)
Operations
Over saw Production Facilities which included 30 Workers in Manufacturing of Bow
Ties, Vests, Cummerbunds, etc.
Responsible for Billing, Ordering Department, managed
Shipping/Receiving department.
1986-1993
Times Square Stores F/T
Manager
First 2 Years worked P/T while attending School
Responsible for Furniture/Sporting & Home Fashion Departments in Sales daily
Functions
Was Assistant Manager Third Year in Tire/Battery Sales Department
Home Fashions Asst. Manager 81-83.
1986-1988
Queensboro College
AA/ Business Management
1982-1986
USNavy/Dental Tech.
References/Contacts given upon request.
Gerald C. La Voun
San Jose, CA.
Phone;408-661-8387