Richard C Mayer has over 30 years of experience in sales, operations management, strategic planning, and financial management. He has a proven track record of taking struggling business units and producing top performers through successful management strategies and outstanding customer service. As General Manager at Haig Service Corp, he increased recurring revenue by over 20% annually and improved customer satisfaction and retention. He also held operations management roles at WSA Systems, Aerwav Integration Inc, and was Customer Service Center Manager at Diebold Inc, where he consistently exceeded revenue and profit plans through streamlined processes and improved customer satisfaction.

1. Richard C Mayer rcm0318@gmail.com
20581 Torre Del Lago Street, Estero, FL 33928 Cellular: (561) 704-8415
Professional Overview
Strategic Planning & Organizational Development … Sales and Operations Management … Financial / P&L Management
Provide a 30+ year foundation of experience in all phases of sales and operational development, market identification, strategic
planning and resource allocation to meet short and long-term objectives. Took struggling operating units and produced leading
performers through application and delivery of successful management strategies and by providing outstanding customer service.
Qualifications
I have over 30 year experience in providing outstanding customer service to commercial and high profile customers, particularly fire
alarm protection. I am highly motivated with a proven record of effective management and performance. I have repeatedly met or
exceeded all assigned goals and have experience and expertise in the following areas:
Sales and Operations Management Strategic Planning P & L / Financials / Budgeting
Cost Containment / Controls Productivity & Quality Improvements Customer Satisfaction Initiatives
Career History - Selected Accomplishments
HAIG SERVICE CORP General Manager
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o Increased annual Recurring Revenue over 20% annually
o Reversed negative customer satisfaction; increased retention by over 25%
o Reduced Accounts Receivable aging from well over 120 days to >90 days
WSA SYSTEMS - BOCA, INC Operations Manager
o Management of field service, installation, inspectors, and UL certification and compliance.
o Responsible for department payroll, customer relations and department staffing
AERWAV INTEGRATION, INC Operations Manager
o Established base-line inventory levels
o Standardized Service Dispatch procedures
o Restored company performance to UL standards
o Supervise Project Manager’s performance for both in-house and contracted vendors
DIEBOLD, INC. Customer Service Center Manager
Chicago, IL
o Management of all business functions of the Chicago Branch, including budgeting, P&L, service sales, accounts
receivable, and dispatching
o Worked closely to provide outstanding customer service to our high-end banks and major corporation customers..
o Continuously exceeded overall revenue plans
o Continuously exceeded profit plans
o Developed streamlined corrective action plan which resulted in increasing customer satisfaction ratings
o Involved in implementing procedures to assist in attaining ISO 9000 Certification
Education / Continuing Education
o Bachelor’s Degree - Business Administration
o Misc. Management, Sales, Customer Service Seminars
o Veteran - United States Air Force
o Electrical Contractors License – Low Voltage (Florida #EF 0000601)
o Notary Public – State of Florida
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2. o Mentor – Guadalupe Center – Immokalee, FL
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