Charlyn Liming is seeking a sales or customer service position that utilizes her 15+ years of experience in sales, customer service, and management. She has a proven track record of success, including increasing sales of a product from the number 3 to number 1 ranked product in her region. Liming has experience managing both sales agents and merchandisers, providing training, reviews, and handling customer service issues. She is skilled in sales tactics, communication, relationship building, and providing excellent customer service.

1. Charlyn Liming
105 Lotus Lane, Sanford,NC 27332 | 910 574-1213 | charlynliming2@gmail.com
Objective: Sales Representative/Customer Service Specialist
Professional Summary
Seeking a Sales position that uses my expert sales skills for providing customer and
personal services as an above average experience Sales consultant, to include using my
customer focus listening skills to establish rapport, needs assessment, meeting of upmost
quality standards, and use of principles of promoting and selling quality products or services.
Skills and Ability
 Over 15+ years of Sales Experience * Dynamic Interpersonal Listening Skills
 Sales Tactics and Techniques * Strong Communication Skills
 Ability to overcome Complex Objective * Excellent Work Ethic
 High Success Rate of Closures * Reliable and Punctual
 Active Listening Skills * Effortless Relationship Building
 Knowledge of Marketing Strategy * Detail Oriented/Goal Driven
 Exceptional Follow Up * Focus on over the top customer service
Management
 Managed over 15+ Sales Agents as a Reservations Supervisor, handing all
training, monitoring, counseling, one on one reviews, customer service issues,
(irate callers), and answering complex questions. Most customer appreciation
letters in company.
 Managed part time merchandisers in my Territory, hired, trained, scheduled and
gave performance reviews.
Sales and Marketing Skills
 Managed A Sales Territory with over 1600 stores, plus Corporate Accounts, such
as Publix, Winn Dixie, etc. Including Merchandising, Rack Installations,
Promotional Displays, POP, Plan-o-Gram implementation and development.
Increased sales of Extra Sugar Free gum over 367 million boxes in one year
making it from the number Three ranked product to become the number one
sugar free gum in the South East Region. Merchandising including added
additional display racks, rotation, exchange of product, inventory control, served

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as a “Confectionary Consultant” establishing Wrigley’s as a leader in the
industry.
 Ramada Inn Hotel with 282 rooms, managed Sales, Contracts, Coordinating
Meetings, Banquets, Group Bookings and Promotional Activities. Able to
completely sell out hotel numerous times with non-conventional Sports
tournaments, concert goers and Entertainers. Plus, of course calling on
Corporations to customize group rates for additional new business. Developed
and implemented a Honeymoon package, Welcome Guide, Hotel Directory and
established Slogan for Hotel.
 Telephone Sales Representative. Handling Advertising Development,
Recommended Advertising Placement, increased Sales for each Directory by at
least 15% or more Canvassed and Cold Calling to Optimize Sales Gaps and
always completed the task before other Representatives, therefore taking some
of their territory to help them finish.
o Administrative Skills to Include Computer Sales Generation Reports, Call
reports, Product placement and additional location improvement reports,
Evaluation reports, Power Point and Microsoft Word documents.
o Administratively formatted and data input of records for books, at a
Medical Library for Clinton Memorial Hospital
Employment
Wm. Wrigley Jr. Company Ft. Lauderdale, Fl. (Corporate Headquarter Chicago, Il) 7 + years
Ft Bragg Guide –Sanford, NC (Corporate Headquarters San Diego, CA) > 1 year
Harnett County Schools (District Office – Lillington, NC) current
Work Smart Merchandising –N. Carolina (Corporate Headquarters Greenville, SC) current
LM Berry Co, “Cincinnati Bell Yellow Pages” (Corp. Headquarters Dayton, Oh) 1 year
GTE Directories – Lexington, Kentucky (Corporate Headquarters Plano TX) 2 + years
Ramada Inn Sunrise - Sunrise Florida (Corporate -Lennar Builders, Miami Fl.) 1 year
Certified Tours/Certified Vacations – Fort Lauderdale Florida – 5 + years

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Certifications
Associated Schools, Inc.
Certificate in Travel and Tourism
North Miami Beach, Florida
Broward Community College
Business Management Courses
3501 SW Davie Rd
Davie, Florida 33314
Advanced Customer Focus Sales Courses
Schaumburg, Illinois, Dallas, Texas, Lexington, KY, Dayton, Ohio, Orlando, Florida, Ft.
Lauderdale, Fl.