SlideShare a Scribd company logo
Judith L Jones
(469) 685-5092@yahoo.com
Experience
 Seasoned professional with 10+ years of mortgage experience with REO, Evictions,
Redemption and hazard claims and Probate cases.
Train and manage Admins, my Managers and Sales Specialist until they were
successfully capable of assuming their responsibilities
Vendor Resource Management (VRM) 12/2009-04/20/2017
Sales Administrative Assistant /Trainer, Associate Manager II, Property Coordinator
 Possess strong analytical skills in Excel reporting
 Coordinated aged assets disposition with the National Community Stabilization trust
program through Hudson & Marshall, Realty Bid and other auction companies
 Scheduled appointments and meetings using MicroSoft Outlook/Office
 Used HSC daily to support Sales Marketing efforts by extending listings, ordering
BPO’s, pivoting the Daily Worklist report & following up on Contract Offer
Packages
 Ability to prioritize tasks and information quickly, as well as the ability to multi-task
 Effective comprehensive listening, verbal and written communication skills
 Self starter able to take independent action
 Developed procedures for the Redemption Specialist so they can utilize their time
more effectively and make their job a bit less stressful
Dimont & Associates (Fannie Mae) Dallas, Texas 07/2005-12/2009
Field Staff Representative & Claims Administrative Assistant
 Responsible for training Field Service Representatives on processes for reviewing
files for claims processing
 Provided a courteous and highly professional level of customer service to internal
and external clients
 Co-wrote HR policies and procedure guidelines for processing Fannie Mae and
Countrywide Home loan claims
 Research and assess insurance claims & estimate damages to properties with water,
fire, storm and mold damages
 Coordinated property inspections between adjusters and Supplier Services
 Experience also in Insurance, Accounting and Banking
Education
Cedar Valley Community College 2013-Present
Pursuing Associates in Real Estate, Masters in Business Management 4.0
Texas Wesleyan University Fort worth, TX 1986-1990
Bachelors in Accounting 3.5
Awards
 VRM’s Unsung Hero 06/2015
 VRM’s Employee of the Month 12-2012
________________________________________________________________________
Skills
Mastery of Excel, Word, Outlook, Internet, and PowerPoint, ADP,
HomeSteps Connect, Lotus Notes, Citrix, QuickBooks Pro, Snag-IT, Visio
and the following hardware: SR23, Vantage, TSOII, AS400, Access
Database IV, NCR Proof Machine, Rolm and Meridian Switchboards,
Accounts Payables/Receivables, Bookkeeping, Access, Lynx Messaging
System, Six Sigma, Data Entry

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Many Talents

  • 1. Judith L Jones (469) 685-5092@yahoo.com Experience  Seasoned professional with 10+ years of mortgage experience with REO, Evictions, Redemption and hazard claims and Probate cases. Train and manage Admins, my Managers and Sales Specialist until they were successfully capable of assuming their responsibilities Vendor Resource Management (VRM) 12/2009-04/20/2017 Sales Administrative Assistant /Trainer, Associate Manager II, Property Coordinator  Possess strong analytical skills in Excel reporting  Coordinated aged assets disposition with the National Community Stabilization trust program through Hudson & Marshall, Realty Bid and other auction companies  Scheduled appointments and meetings using MicroSoft Outlook/Office  Used HSC daily to support Sales Marketing efforts by extending listings, ordering BPO’s, pivoting the Daily Worklist report & following up on Contract Offer Packages  Ability to prioritize tasks and information quickly, as well as the ability to multi-task  Effective comprehensive listening, verbal and written communication skills  Self starter able to take independent action  Developed procedures for the Redemption Specialist so they can utilize their time more effectively and make their job a bit less stressful Dimont & Associates (Fannie Mae) Dallas, Texas 07/2005-12/2009 Field Staff Representative & Claims Administrative Assistant  Responsible for training Field Service Representatives on processes for reviewing files for claims processing  Provided a courteous and highly professional level of customer service to internal and external clients  Co-wrote HR policies and procedure guidelines for processing Fannie Mae and Countrywide Home loan claims  Research and assess insurance claims & estimate damages to properties with water, fire, storm and mold damages  Coordinated property inspections between adjusters and Supplier Services  Experience also in Insurance, Accounting and Banking Education
  • 2. Cedar Valley Community College 2013-Present Pursuing Associates in Real Estate, Masters in Business Management 4.0 Texas Wesleyan University Fort worth, TX 1986-1990 Bachelors in Accounting 3.5 Awards  VRM’s Unsung Hero 06/2015  VRM’s Employee of the Month 12-2012 ________________________________________________________________________ Skills Mastery of Excel, Word, Outlook, Internet, and PowerPoint, ADP, HomeSteps Connect, Lotus Notes, Citrix, QuickBooks Pro, Snag-IT, Visio and the following hardware: SR23, Vantage, TSOII, AS400, Access Database IV, NCR Proof Machine, Rolm and Meridian Switchboards, Accounts Payables/Receivables, Bookkeeping, Access, Lynx Messaging System, Six Sigma, Data Entry