1. Naveen Kumar M
Email: naveenkrm7@gmail.com Tel:+91-9740085307
Career Objective
To be associated with a progressive organization that gives scope to apply my knowledge and skills and to
be a part of a team that dynamically works towards growth and achieving the goals of the Organization.
Profile
A versatile and dynamic professional with around 8years of progressive experience in Backup, VMware,
Windows server administration, and IT Helpdesk. Good expertise and experience in implementing and
administering of CommVault Backup technologies, Virtualization and Server administration.
Skill set
Backup Technologies : CommVault Simpana 10.0, Fujitsu BaaS.
Virtualization
Server Administration
:
:
VMware, Hyper-V.
HP Blade matrix Enclosure C7000, Fujitsu Primergy
RX300/S6/S7/RX600 S6, Windows server support 2003, 2008
and 2012.
Certifications
Certificate Name
CommVault Certified Backup professional
Certificate Number
CVCP1002014103108
Effective From
31 st Oct 2014
ITIL® Foundation Certificate in IT Service Management 1302#311813401 24th
Nov 2013
Professional Trainings Attended
Leadership Development Program(Timken) 2014
Certified Transition Manager(Fujitsu) 2016
Employment Summary
Employer : Fujitsu Consulting India Pvt Ltd
Designation : Senior Technical Consultant
Date of Employment
Client
:
:
May 18th 2015 - Till Date
Fujitsu America Inc.
Role : Sr. Technical Consultant – CommVault
Employer : Timken Engineering & Research India Pvt Ltd
Designation : Analyst – Server systems
Date of Employment
Client
:
:
April 15th 2010 – May 15th, 2015
Internal project.
Role : CommVault backup and Server admin.
Employer : IBM India Pvt Ltd
Designation : Technical Support IT service desk
Date of Employment : September 7th 2009 – April 13th, 2010

2. Client : DOW Chemicals.
Role : Providing technical support for IBM clients.
Employer : Sitel Operations Pvt Ltd
Designation : Technical Support IT service desk
Date of Employment
Client
:
:
July 7th 2008 – March 3rd, 2009
People PC.
Role : Providing technical support for Sitel clients.
Experience handling team
 Lead backup team of 5 in strategic and tactical directions.
 Workload prioritization, perform backup hardware and software assessments.
 Monitoring ticket queue and make sure it is assigned to team members before SLA breach.
 Scheduling weekly team meeting with onshore and offshore team members to discuss on critical issue
and P1 tickets.
 Preparing shift rosters for team members to cover 24/7.
 Working and making sure that enough of staffing is available in shifts like 6AM -3PM, 2PM-11PM and
10PM-7AM.
 Arranging technical and non-technical trainings for team members.
 Attending CAB meeting on a regular basis to get change request approved.
 Training new joiners about the backup setup and to troubleshoot issues.
 Creating access for new joiner in all CommServ and storage environments.
 Extensive knowledge of CommVault Simpana V9/V10 and Fujitsu Backup as a service.
 Detailed knowledge and implementation experience of numerous tape hardware solutions,
deduplication systems including EMC Data Domain, and CommVault Simpana internal deduplication.
Functional Areas of Expertise
 Experience to provide L2/L3 support on Backup infrastructure. Knowledge on CommVault. DB, Log
etc.
 Installation of CommVault Simpana 9.0 Media Agent, I-data Agents (File system, SQL, Oracle, SAP, SAP
for oracle, DB2, VM Ware, Exchange, Cloud Monitoring Servers) on Windows and Unix servers for
scheduling backups and restoration of File System, Oracle Data Base, MS SQL Data Base Servers.
 Performing media management activities.
 Performing Disk based backup jobs.
 Have good knowledge on Tape library and DataDomain.
 Configuring library robot and tape drives.
 Restore the backed up data as per the request.
 Configuration and scheduling of backups as per defined backup policy.
 Troubleshooting and resolving CommVault backup related issues and problems.
 Taking daily backups of more than 55000 servers on Media Tapes, VTL, NAS Storage Device, and EMC
Storage Device.
 Also doing media management according to the business / clients.
 Configuration of VTL and Magnetic Tape Drives for daily backups of servers.
 Managing Daily, Scheduled, Full, Incremental and differential backups of all servers.
 Managing Mail server backups, Archive backups and restoration of mails as per user’s request.
 Handling and resolving Incidents, Service requests and Change requests and all other
 Activities as per the SLA on Fujitsu Triole ticketing tool.
 Handling tickets of Change, Service Request and Incident Management processes as per ITIL
procedure.
 Generating weekly, monthly backup reports as per client requirements to make sure backup succes s
rate of 99.98%.
 Guiding junior team members to perform day to day backup activities.
 Handling weekly team meeting with onshore team and management.
 Monitoring and troubleshooting backups involving multiple backup tools (DPM, Veeam, Backup As A
Service (BAAS)).
 Upgradation of Commvault Simpana version 9 to Simpana version 10.

3. Analyst – CommVault Administrator in Timken
 Maintaining CommVault Simpana backups (version 10) for servers and clients.
 Configuration of Data store (Maglib’s), Tape drives libraries ETC.
 Installation, Configuration and Administration of CommVault iData agents for file servers, Exchange
servers, SQL, Oracle Database servers, VMware servers, Linux, UNIX servers.
 Day to day operations of enterprise CommVault environment including upgrades, roll-outs and new
backup projects
 DR restoration of critical servers and checking the data integrity
 Configuring Data aging, retention periods, Auxiliary copy, Dash copy and synthetic full backup’s rules
as per the requirement.
 Analysing logs for backup and restore failures and fixing the issue.
 Performing of onsite and offsite tape rotation activity.
VMware support
 Create, configure, migrate, manage, and monitor virtual machines and virtual appliances.
 Manage user access to the VMware virtual infrastructure.
 Use vCenter Server to monitor resource usage.
 Implement VMware vSphere High Availability and VMware vSphere Fault Tolerance.
 Use VMware vSphere Update Manage to apply ESXi patches.
 General server administration which would include, Server maintenance, applying patches and hot
fixes, providing shares and generate server uptime reports.
 Performed Proof of Concepts (POC’s) for few customers like Moet and Hennessey (MHIS) and was
successfully in proving them.
Support IT Helpdesk
 Trainer for the help desk team. To coach the team members on the various process involved in IT
Helpdesk.
 Troubleshooting for Desktop, Laptop & Printers issue remotely over the phone.
 Maintaining Active Directory for Resetting Password and changing account information.
 Taking remote control to the user account and resolving the issue using LiveMeeting.
 Resetting password for SAP, Mainframe, RSA, and Active Directory.
 Configuring and troubleshooting for email client like Outlook.
 Troubleshooting for Internet issues, web browsers and intranet issues.
 Contacting the right resolver group regularly to make sure that the issue is resolved at the set time.
Academic Credentials
MSc(IT) Sikkim Manipal University June-2014
B.C.A R.B.A.N.M’S First Grade College, Bangalore July-2008
PUC Pre University Board Of Education, Bangalore April-2004
SSLC SSLC Board Of Education, Bangalore May-2002
Personal Details
Date of Birth 10th July 1985.
Marital Status Married.
Languages Known English, Hindi, Telugu, Kannada and Tamil.
Passport Details
Passport Number H8208743
Passport Validity 04th Nov 2019.

4. Personal Interest
Hobbies Listening to Music, Cycling and playing football.
Achievements Timken ABC Award (Above and Beyond call award)
Contact Details
No.313, 7th cross, Jai Jawan Nagar
Subbana Palya Banaswadi (post)
Bangalore-560 043
Tel : +91-9740085307
Email: naveenkrm7@gmail.com
Place: Bangalore
Date: (NAVEEN KUMAR. M)