This document provides instructions for resolving common seller panel login issues in 8 steps: 1) Resetting a forgotten password via email or SMS link 2) Troubleshooting issues receiving or expired password reset links 3) Ensuring the correct password and login process is being followed 4) Handling errors when an account is already linked elsewhere 5) Changing credentials when access to the original email/number is lost 6) Reaching out to support if login issues persist after trying other solutions 7) Submitting a ticket through the seller panel to get assistance from Paytm support 8) Contacting support is recommended if any other login problems occur.

1. Resolution to your seller panel
login issues
In this module, we will discuss cases:
1. Resetting seller panel password
2. Reset password link not received
3. Reset password link is expired
4. Password reset, still not able to login
5. Panel error: Paytm account is already linked to
another seller account
6. Staff member has left, want to change the credentials
7. Don't have access to my registered email or phone, not
able to reset my password
8. Reach out to support team for help

2. Reset your password
It’s a simple three-step process:
Identify your login
type
Get the password
reset link
Reset your password

3. Identify your login type
Type 1
If you use Paytm Login button
Type 2
If you use Log In button

4. Steps to reset password
for login type 1
(if you use ‘Paytm Login’ button)

5. Resetting your seller panel password (1/3)
Click on ‘Paytm Login’
Follow these steps to reset your password-
Click on ‘Forgot Password’

6. Call on the given number and press 1, you will receive
the password reset link via SMS
Ensure you call using the registered mobile number
Sellers who use their mobile number to login Sellers who use their email ID to login
Click on ‘click here’ and follow the next steps
Resetting your seller panel password (2/3)

7. Enter you registered email id here
Ensure there are no spelling errors
Click on “Send reset password link”
Reset Password link will be sent to your email ID
from care@paytm.com
Resetting your seller panel password (3/3)

8. Steps to reset password
for login type 2
(if you use ‘Log In’ button)

9. Follow these steps to reset your password-
Click on ‘Forget Password’
Resetting your seller panel password
Enter your registered email Id and click on Submit
Ensure there are no spelling errors
Reset Password link will be sent to your email ID from
noreply@paytm.com

10. Reset password link not received
Follow these steps to get reset link
Reset password link expired
Follow these steps to get updated link
Check if you have entered correct email
id/mobile number
Also check your junk/spam folder
Not able to find? Resend the link using
same steps
Still not received? Raise a ticket
Resend the link using steps
mentioned in previous slides
Still received an expired link?
Ensure that you are checking
the latest email
Still received an expired link?
Raise a ticket
Ensure that you have followed the correct
steps to reset the password
(based on your login type)
Also ensure that you are using the correct
password (check for spelling, case type, etc.)
Still not able to login? Raise a ticket
I have reset my password,
not able to login
Follow these steps to login

11. Error: Paytm account is already linked to
another seller account
Follow these steps to login
Open chrome in incognito mode
Click on Paytm Login & enter your credentials
Click on continue to login
Still not able to login? Raise a ticket
Want to change credentials/reset
password but :
• Don’t have access to registered email
ID/mobile number
• Staff member has left
Not able to login?
Raise a ticket

12. Click on ‘Having issues in login?’
Follow these steps to reach out to our support team-
Choose your Login Issue Type
Reach out to support team

13. Fill up the details Click on Submit Ticket
Our support team will contact you soon
Reach out to support team

14. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel.