1. Caitlin Hall
caitlin_chynna@yahoo.com • 9768 Amaranth Drive • Fort Worth, TX 76177 • (817)718-8653
OBJECTIVE
To obtain a position in the hospitality workforce
SUMMARY OF QUALIFICATIONS
• Strong communication and leadership skills
• Exceptionally fast learner with training
• Solid people skills with a passion for customer service
• Dedicated employee with strong time management skills and an active listener
• Familiar with Microsoft Excel and Microsoft Word as well as a POS system
EDUCATION
Bachelor of Science in Hospitality Management December 2016
University of North Texas Denton, TX
PROFESSIONAL SKILLS
Communication
• Relay important information regarding inventory and special notices to the operator
• Inform customers of delays or incidents having to do with the preparation of their food
• Manage up to 23 employees with shift-to-shift changes and daily routines
• Provide training to new employees and re-educate already working employees on proper procedures
Customer Service
• Interact with a number of customers and employees on a daily basis through face to face and telephone
• Ensure the overall quality of customer service, cleanliness, and proper procedures
• Investigate and resolve complaints regarding food quality, service, or accommodations
Organization
• Monitor and carry out delivery services and ensure the quantity and quality of food is correct
• Supervise these procedures and handle money at special events in other locations
• Complete and maintain daily paperwork regarding behavior and catering
EMPLOYMENT HISTORY
Team Leader October 2011 – Present
Chick-fil-AAlliance Town Center Fort Worth, Tx
• Assisted in the grand opening of this location
Camp Counselor May 2014 - July 2014
Hawaiian Falls Roanoke, Tx
VOLUNTEER EXPERIENCE
Boo Bash Event Volunteer October 2012, 2013,2014
YMCA Fort Worth, Tx