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1. Valerie Baez
New Westminster, BC V3L3N7 236 986 9479
valerie.baezerazo@email.kpu.ca www.linkedin.com/in/valeriebaez1993
PROFESSIONAL
SUMMARY
• Possess over 6 years of experience in the human resources and customer
services field, known for showing friendly service and personalized attention to all
the public and private sectors.
• Demonstrates vast skills in human resources management, administration, office
support, and process improvement.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Drive,
database management (Alfresco), and Slack.
• Highly organized, motivated, and able to work and adjust under pressure.
• Bilingual: Spanish (Native) & English (Advanced).
SKILLS • Efficient and Detail-Oriented
• Exceptional Communicator
• Managing Employee Relations
• Critical Thinking
• Complex Problem-Solving
• Employee Performance Management
• Orienting New Employees
• Training Needs Analysis
EDUCATION Post-Baccaleurate Diploma | Human Resources Management expected in 07/2023
Kwantlen Polytechnic University, Surrey, BC
Diploma | Human Talent Management 2021
Politecnico De Colombia, Bogota, Colombia
Specialization | Human Resources Management: HR For People Managers 2020
University of Minnesota, Minnesota, USA
Master of Science | Strategic Management of Information and Knowledge 2018
Universitat Oberta De Catalunya, Catalunya, Spain
Bachelor of Science | Corporative Communications 2016
Universidad De Las Americas, Quito, Ecuador
ACHIEVEMENTS • Created a Protocol for conducting telematic hearings in Ecuador's National Court
of Justice, facilitating the transition for normalizing activities after the spread of
the COVID-19 virus.
• Reduced time by 60% in developing labor schedules to deliver legal proceedings.
• Wrote 3 academic articles published in indexed journals of great prestige among
academics and scholars.
WORK HISTORY RETAIL STORE AND CUSTOMER SERVICE ASSOCIATE 02/2022 to CURRENT
Value Village | New Westminster, BC
• Maximize sales opportunities to achieve store targets by maintaining consistent
visual merchandising and housekeeping standards.
• Resolve concerns with merchandise to drive sales.
• Improve customer satisfaction with a positive attitude; forward-thinking strategies
focused on addressing customer needs and resolving merchandise concerns
promptly.

2. HUMAN RESOURCES ANALYST 08/2017 to 01/2022
National Court of Justice | Quito, Pichincha
• Submitted employee data reports by assembling, preparing, and analyzing data
to facilitate manager decisions relating to training and promotions.
• Welcomed new employees through the onboarding process (inductions and
welcome packages) of 15 new employees per year.
• Maintained physical and electronic employee information by entering and
updating employment and status-change data efficiently and accurately.
• Assisted with employee reward and recognition programs.
• Supervised and trained other office support staff to ensure the day-to-day
operations of the HR Department.
• Supported in tracking staff insurance claims related to the insurer.
• Organized and coordinated communication campaigns, work climate plans,
program events, and institutional hearings.
• Kept up to date with knowledge by attending educational workshops and
reviewing publications.
HUMAN RESOURCES ASSISTANT 05/2016 to 07/2017
National Court of Justice | Quito, Pichincha
• Filed paperwork, sorted, and delivered mail, and kept office organization.
• Provided onboarding through recruiting and staffing process.
• Created and completed personnel action forms for hires, terminations, title
changes, and terminations, ensuring the reliability and validation of the
information.
• Wrote letters, reports, and other writing documents to satisfy the needs and
requirements of the 275 employees.
• Scheduled and confirm appointments and meetings.
• Responded to telephone, in-person, and email inquiries, including meeting and
travel requests, from 21 judges and 13 co-judges.
CUSTOMER SERVICE ASSISTANT 12/2015 to 04/2016
National Court of Justice | Quito, Pichincha
• Received and placed customer service telephone calls to identify and assess
customers' needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts through open and
interactive communication.
• Provided accurate, valid, and complete information for resolving customer
complaints.
• Kept records of customer interactions, processed customer accounts, and filed
documents.
VOLUNTEER
EXPERIENCE
HUMAN RESOURCES GENERALIST 03/2022 to Ongoing
STEM Montessori Academy | Vancouver, Canada
• Screen and interview new candidates as volunteers.
• Onboard duties include recruiting, staffing,logistics, and organizational and space
planning: performance management and improvement systems.

3. CHILDREN CARE ASSISTANT 06/ 2018 to 01/ 2019
Casa Hogar La Dolorosa | Quito, Ecuador
• Provided care for children at risk: abandoned, lost, or abused.
• Supported children in schoolwork and collaborated in psycho-social therapy to
achieve their family reintegration or entry into other projects.
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