1. ARTHUR
COPELAND
49
Washington
Street,
Apt.
1
Arlington,
MA
02474
ARTHUR_COPELAND@HARVARD.EDU
617-­‐851-­‐9198
RELEVANT
SKILLS
§ Shipping
and
Receiving
§ Production
Scheduling
§ Inventory
Management
Control
§ Knowledge
of
Microsoft
Office,
Outlook
§ Strong
communication
skills
§ Customer-­‐service
focused
§ Possesses
good
organization
and
management
skills
§ Multi-­‐tasker
EXPERIENCE
Harvard
University
–
Cambridge/Allston,
MA
Senior
Warehouse
Technician
-­‐
Team
leader
(10/1989
–
11/2014)
§ Received
incoming
shipments
and
reviewed
contents
against
purchase
order
for
accuracy.
§ Operated
Counter
Point
inventory
system
and
U.P.S.,
FedEx,
and
freight
system
programs.
§ Worked
at
a
rapid
pace
to
meet
tight
deadlines.
§ Resolved
service
issues
in
a
timely
manner,
including
coordinating
and
processing
returns.
§ Established
transportation
cost
standards
and
economical
shipping
practices.
§ Managed
data
into
shipping
system
program
for
reporting
and
analytics.
§ Responsible
for
the
proper
rotation
and
maintenance
of
multi-­‐million
dollar
inventory
of
computer
products
for
Harvard
University
-­‐
Technology
Products
and
Services.
EDUCATION
&
TRAINING
• High
School
Diploma
-­‐
Somerville
High
School
-­‐
Somerville,
MA
-­‐
1986
• Certificate
in
Inventory
Management
and
Control
-­‐
American
Management
Association
• Powered
Industrial
Truck
Operator
Training
Certificate
-­‐
Northland
Industrial
Truck
Co.
Inc.
ACCOMPLISHMENTS
§ Community
award
from
the
Mayor
of
Boston:
Developed
and
led
on
site
mentoring
program
with
students
from
the
Horace
Mann
School
for
the
hearing
impaired
to
help
them
develop
essential
skills
and
improve
self-­‐confidence.
Created
effective
communication
method
allowing
students
to
successfully
interact
with
co-­‐workers
and
customers.
§ Helped
coordinate
move
of
multi-­‐million
dollar
computer
sales
inventory
to
new
warehouse
location
with
100%
inventory
accuracy.
§ Oversaw
$4
million
in
inventory
for
business
that
had
$5.6
million
in
sales
in
2014.
§ Helped
coordinate
computer
sales
for
back
to
school
weekends
for
freshmen
at
Harvard
University.
§ Helped
coordinate
tax
free
weekends
for
faculty,
staff,
and
students
for
Harvard
University
Technology
Products
and
Services.