Issue 3: Program Staff in Youth Mentoring Programs: Qualifications, Training, and Retention. This series was developed by MENTOR and translates the latest mentoring research into tangible strategies for mentoring practitioners. Research In Action (RIA) makes the best available research accessible and relevant to the mentoring field.

1. Research in Action Series Program Staff in Youth Mentoring Programs: Qualifications, Training, and Retention

9. Many Hats - Mentor Program Staff Direct service Volunteer managers Case managers

10. Mentoring Programs: Parallel Fields Child Welfare Workers Nature of Work Youth Development Nature of Workforce

13. National Institute on Out-of-School Time Study Higher educational attainment among program directors and staff Higher percentage of staff certified as teachers Positive Indicators of Program Quality Higher staff wages

20. ARC Intervention Changing Organizational Culture and Workplace Climate Encouraging worker participation in establishing the direction of the program Participation-based Fostering relationships among co-workers Relationship-centered Providing opportunities for growth, development, and innovation Improvement-directed Recognizing and acknowledging what works, and what doesn’t Results-oriented Motivating staff through the mission of serving youth Mission-driven Translation to youth mentoring: Principle:

23. Program Staff: Keys to Successful Mentoring Mentoring Program Success Staff Qualifications Staff Retention Staff Training