Building a Successful Mentoring Program: Orientation and Training


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Orientation and Training

This presentation focuses on the essential elements of a comprehensive orientation plan for mentors, mentees, and parents/guardians. Also, we will explore what should be included in the mentor training process, and the importance of these sessions to the success and duration of a match.

To download the Quality Program Standards and Checklist, please visit:,1607,7-193--123108--,00.html

The recorded version of this webinar is available at:

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Building a Successful Mentoring Program: Orientation and Training

  1. 1. Building a Successful Mentoring Program Using the Mentor Michigan Quality Program Standards for Youth Mentoring Orientation & Training
  2. 2. Quality Program Standards <ul><li>1: Definition of Youth Mentoring </li></ul><ul><li>2: Recruitment Plan </li></ul><ul><li>3: Eligibility Screening </li></ul><ul><li>4: Orientation and Training </li></ul><ul><li>5: Matching Strategy </li></ul><ul><li>6: Match Monitoring Process </li></ul><ul><li>7: Mentor Support, Recognition, and Retention </li></ul><ul><li>8: Match Closure </li></ul><ul><li>9: Program Evaluation </li></ul><ul><li>10: Organizational Management </li></ul><ul><li>11: Governance </li></ul>
  3. 3. Mentor Michigan’s Quality Program Standards <ul><li>Developed by the Providers Council </li></ul><ul><li>Not meant to certify or accredit mentoring programs </li></ul><ul><li>Planning and assessment framework to raise the bar for mentoring programs </li></ul><ul><li>Standards based on research, evidence-based practices, and the national Elements of Effective Practice </li></ul>
  4. 4. Self-Assessment Checklist <ul><li>Tool for self-assessment </li></ul><ul><li>Benchmarks for progress </li></ul><ul><li>Determine areas of potential improvement and strengths of the organization </li></ul><ul><li>Quality Program Standards and Checklist are available for download on the Mentor Michigan website </li></ul><ul><ul><li> </li></ul></ul>
  5. 5. Standard 4: Orientation & Training <ul><li>Standard 4 – Orientation & Training </li></ul><ul><ul><li>Orientation Plan </li></ul></ul><ul><ul><ul><li>Mentees </li></ul></ul></ul><ul><ul><ul><li>Mentors </li></ul></ul></ul><ul><ul><li>Mentor Training Plan </li></ul></ul><ul><ul><li>Importance </li></ul></ul><ul><li>Next Steps </li></ul>
  6. 6. POLL <ul><li>My program has an orientation plan for: </li></ul><ul><ul><ul><ul><li>Mentors </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Mentees </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Parent/Guardian </li></ul></ul></ul></ul><ul><ul><ul><ul><li>All of the Above </li></ul></ul></ul></ul>
  7. 7. Standard 4: Orientation & Training <ul><li>The program provides each mentor, mentee, and parent/guardian of mentee orientation with training and support materials. </li></ul><ul><li>Trained staff or volunteers conduct these sessions, which are held prior to the match. </li></ul>
  8. 8. Program Orientation <ul><li>Program overview </li></ul><ul><li>Program description </li></ul><ul><li>Eligibility and time commitment </li></ul><ul><li>Program benefits and rewards. </li></ul>
  9. 9. A Mentee Orientation Plan <ul><li>Introduce mentees and their parents/guardians to the concept of mentoring </li></ul><ul><ul><ul><li>What mentoring is and its benefits </li></ul></ul></ul><ul><ul><ul><li>The nature of the relationship </li></ul></ul></ul><ul><li>Age-appropriate program overview </li></ul><ul><ul><ul><li>Identify program goals </li></ul></ul></ul><ul><ul><ul><li>Roles and responsibilities </li></ul></ul></ul><ul><ul><ul><li>Level of commitment expected </li></ul></ul></ul>
  10. 10. A Mentee Orientation Plan <ul><li>Program policies and procedures </li></ul><ul><ul><ul><li>Summary of program </li></ul></ul></ul><ul><ul><ul><li>Collect paperwork </li></ul></ul></ul><ul><ul><ul><li>Next steps – the process </li></ul></ul></ul><ul><li>Address concerns about mentoring </li></ul><ul><ul><ul><li>Give mentees and their parents or guardians the opportunity to ask questions and express concerns </li></ul></ul></ul>
  11. 11. A Mentor Orientation Plan <ul><li>Overview of the mentoring program </li></ul><ul><ul><li>Program goals </li></ul></ul><ul><ul><li>Need for mentors </li></ul></ul><ul><ul><li>Mentee characteristics and criteria for participation </li></ul></ul><ul><li>Establish expectations </li></ul><ul><ul><li>Expectation of mentors </li></ul></ul><ul><ul><li>What mentors can expect from program staff </li></ul></ul><ul><ul><li>Expectations of mentees </li></ul></ul><ul><ul><li>Timeline </li></ul></ul>
  12. 12. A Mentor Orientation Plan <ul><li>Program policies and procedures </li></ul><ul><ul><li>Eligibility, screening, and matching process </li></ul></ul><ul><ul><li>Policies regarding confidentiality, privacy, liability, outside meeting, etc. </li></ul></ul><ul><ul><li>Administrative forms </li></ul></ul><ul><li>Realistic view of mentoring and the young people your program serves </li></ul><ul><ul><li>Mentor expectations </li></ul></ul><ul><ul><li>Characteristics of youth and challenges they face </li></ul></ul>
  13. 13. Questions?
  14. 14. Program Training <ul><li>Program policies </li></ul><ul><li>Roles, responsibilities, and expectations </li></ul><ul><li>Building a healthy mentoring relationship </li></ul><ul><li>Information referral and support services </li></ul><ul><li>Age-appropriate activities </li></ul><ul><li>Cross-cultural and diversity awareness training </li></ul><ul><li>Child abuse reporting and recognition </li></ul><ul><li>Crisis management and problem-solving resources </li></ul><ul><li>Establishing appropriate boundaries. </li></ul><ul><li>Confidentiality, risk and liability management </li></ul><ul><li>Communication skills </li></ul><ul><li>Explanation of site rules </li></ul><ul><li>Match closure procedures </li></ul>
  15. 15. POLL <ul><li>How much training do you provide mentors? </li></ul><ul><ul><ul><ul><li>6 hours or more </li></ul></ul></ul></ul><ul><ul><ul><ul><li>4-5 hours </li></ul></ul></ul></ul><ul><ul><ul><ul><li>2-3 hours </li></ul></ul></ul></ul><ul><ul><ul><ul><li>1-2 hours </li></ul></ul></ul></ul><ul><ul><ul><ul><li>None/not sure </li></ul></ul></ul></ul>
  16. 16. Importance of an Orientation and Training Process <ul><li>Mentor mobilization practices </li></ul><ul><ul><li>80% of mentors report they were never training in critical areas </li></ul></ul><ul><li>Pre-match training </li></ul><ul><li>Training should answer the WHY, WHAT and HOW questions </li></ul><ul><li>Coordinator’s role </li></ul>
  17. 17. Continued Support <ul><li>Ongoing training sessions </li></ul><ul><li>Match Support </li></ul>
  18. 18. Now What? <ul><li>Quality Program Standards Program Self-Assessment Checklist </li></ul><ul><li>Elements of Effective Practice Toolkit </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li>Sample orientation plans for mentors and mentees and mentor training plan </li></ul></ul><ul><li>Bring this information back to YOUR mentoring program </li></ul><ul><ul><li>What does your orientation and training plan consist of? </li></ul></ul><ul><ul><li>Are you following this plan consistently, with every participant in your program? </li></ul></ul><ul><li>Mentor Michigan Website </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li>Handouts, resources, related websites </li></ul></ul><ul><ul><li>Webinars on a variety of topics </li></ul></ul>
  19. 19. Building a Successful Mentoring Program <ul><li>Definition and Recruitment Plan (recorded) </li></ul><ul><li>Orientation and Training </li></ul><ul><li>Matching Strategy and Monitoring Matches </li></ul><ul><ul><li>March 7 at 2:00 pm </li></ul></ul><ul><ul><li>March 9 at 9:00 am </li></ul></ul><ul><li>Mentor Support, Recognition, & Retention and Match Closure </li></ul><ul><ul><li>April 18 at 2:00 pm </li></ul></ul><ul><ul><li>April 21 at 2:00 pm </li></ul></ul>
  20. 20. Upcoming Opportunities <ul><li>Mentoring: A Promising Intervention for Children of Prisoners </li></ul><ul><ul><li>March 8 at 10:00 am </li></ul></ul><ul><ul><li>March 17 at 2:00 pm </li></ul></ul><ul><li>Men in Mentoring Toolkit </li></ul><ul><ul><li>March 22 at 3:00 pm </li></ul></ul><ul><li>Resources for New Mentoring Programs and New Staff </li></ul><ul><ul><li>February 23 at 2:00 pm </li></ul></ul><ul><ul><li>April 15 at 10:00 am </li></ul></ul><ul><ul><li>June 13 at 2:00 pm </li></ul></ul>
  21. 21. Questions or Comments?