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BRAINSTORMING 
MOBILE BROADBAND 
MARKETING RESEARCH 
Hidynamix Consulting 
www.hidynamix.com
Research Ladder 
Data 
Information 
Knowledge 
Wisdom 
Action 
Blank/ Noise
Telco Business Concern 
Customer 
Base 
ARPU 
SALES
Customer Base Formula 
Previous 
Customer 
Base 
New Add 
Customer 
Churn 
Customer 
Customer 
Base
Acquisition Performance 
Purchase 
Convict 
Prefer 
Like 
Know 
Aware 
Act 
(Market Share) 
Feel 
(Heart Share) 
Think 
(Mind Share) 
Unaware
Retention Performance 
Brand Loyalty Indicators 
Committed Buyer 
Liking Buyer 
Satisfied Buyer 
Habitual Buyer 
Switcher Buyer
Brand Equity impact toward CB 
Previous 
Customer 
Base 
New Add 
Customer 
Churn 
Customer 
Customer 
Base 
ACQUISITION 
PERFORMANCE 
RETENTION 
PERFORMANCE 
BRAND EQUITY
Brand Equity Variables 
Brand 
Equity 
Perceived 
Quality 
Brand 
Awareness 
Brand 
Image 
Brand 
Association 
Brand 
Loyalty
The Awareness 
Pyramid 
• Brand 
Awareness : 
The ability of potential 
buyer to recognize or 
recall that brand is a 
member of a certain 
product category 
Top 
of mind 
Brand Recall 
Brand Recognition 
Brand Unaware
STP for Marketing Strategy 
SEGMENTING 
TARGETTING 
POSITIONING
Key Questions 
• Lensa apa yang paling strategis digunakan untuk mensegmentasi 
konsumen? 
• Segmen mana yang prioritas untuk dibidik? 
• Dimana posisi strategis masing-masing merek di benak konsumen? 
• Bagaimana cara komunikasi yang efektif? 
– Inti pesan yg harus disampaikan 
– Cara menyampaikan pesan 
– Media penyampaian pesan 
– Penyampai pesan 
• Kualitas produk/ layanan apa yang prioritas untuk dijaga dan 
ditingkatkan? 
– Merek/ Produk apa yang berpeluang dipenetrasikan lebih intens ke 
pasar? 
• Apakah skema tarif perlu dikaji ulang? 
• Apakah skema distribusi perlu dikaji ulang?

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Research design on mobile telco operator

  • 1. BRAINSTORMING MOBILE BROADBAND MARKETING RESEARCH Hidynamix Consulting www.hidynamix.com
  • 2. Research Ladder Data Information Knowledge Wisdom Action Blank/ Noise
  • 3. Telco Business Concern Customer Base ARPU SALES
  • 4. Customer Base Formula Previous Customer Base New Add Customer Churn Customer Customer Base
  • 5. Acquisition Performance Purchase Convict Prefer Like Know Aware Act (Market Share) Feel (Heart Share) Think (Mind Share) Unaware
  • 6. Retention Performance Brand Loyalty Indicators Committed Buyer Liking Buyer Satisfied Buyer Habitual Buyer Switcher Buyer
  • 7. Brand Equity impact toward CB Previous Customer Base New Add Customer Churn Customer Customer Base ACQUISITION PERFORMANCE RETENTION PERFORMANCE BRAND EQUITY
  • 8. Brand Equity Variables Brand Equity Perceived Quality Brand Awareness Brand Image Brand Association Brand Loyalty
  • 9. The Awareness Pyramid • Brand Awareness : The ability of potential buyer to recognize or recall that brand is a member of a certain product category Top of mind Brand Recall Brand Recognition Brand Unaware
  • 10. STP for Marketing Strategy SEGMENTING TARGETTING POSITIONING
  • 11. Key Questions • Lensa apa yang paling strategis digunakan untuk mensegmentasi konsumen? • Segmen mana yang prioritas untuk dibidik? • Dimana posisi strategis masing-masing merek di benak konsumen? • Bagaimana cara komunikasi yang efektif? – Inti pesan yg harus disampaikan – Cara menyampaikan pesan – Media penyampaian pesan – Penyampai pesan • Kualitas produk/ layanan apa yang prioritas untuk dijaga dan ditingkatkan? – Merek/ Produk apa yang berpeluang dipenetrasikan lebih intens ke pasar? • Apakah skema tarif perlu dikaji ulang? • Apakah skema distribusi perlu dikaji ulang?