Josie Rivera is seeking an opportunity with an organization where she can utilize her leadership, administrative, and team management skills. She has over 10 years of experience in healthcare administration, including managing the behavioral health department at CareMore of California where she oversaw multiple sites and supervised staff. She is skilled in areas such as conflict resolution, budget management, training, and policy development.

1. (562)397-1176
Josie79rivera@yahoo.com
JOSIE RIVERA
PROFESSIONAL
SUMMARY
Seekinganopportunitywithan organizationwhocan effectivelyutilize anenergetic, results-
oriented leaderand team-playerthatwill bringstrongadministrativeknowledgeandskillstoa
growingcompanyin need oftop-levelsupport.
Self-starterwith a positive, can-doattitude whoisdriventoobtain results,goalorientedand ability
toalign with company’sgoalsand objectives.
ACCOMPLISHMENTS  Managedandmentoredan effectivehighfunctioningteamofprofessionals
 Successfullyplanned andorganizedCompanyevents; Training,EmployeeRecognition,
Department Meetings
 Increased office organizationbydevelopingefficientadministration policiesand
procedures.
 Public Relations and expert in Conflict Resolution
 Oversee and manage multi-site organizations
 Participatedin extensive leadership buildingMentorship programbyCEO
 Certified Pro-ActTrainerin De-Escalation andCrisisCommunication andSafety
 Office skills: Computer-savvy,Proficient knowledgeofMicrosoftOffice,NextGen,
Providerportal,PatientQuickview,PeopleSoft.
 Demonstrated knowledgeofHIPAAPrivacyand SecurityRegulationsbyappropriately
handlingpatientinformation.
EXPERIENCE CareMore of California, Long Beach, C A AUG 2005- Feb 2015
Behavioral Health Dept. Office Manager
 Create problemsolutionsandconflictresolutionwithpsychiatricpopulation.
 Quicklyrespondedtocrisissituationswhensevere mentalhealth andbehavioral issues
arose.
 FamiliaritywithDual Diagnosispopulation.
 Supervisedstaffofteammembersatthreedifferent BH offices.
 The “gotoperson”for allBehavioral healthatover20CCC locationslocal andoutofstate.
 Created annual goals, Approved travelexpensesand reimbursementrequests.Maintained
department budgets.
 Review information sheetsfor all payments, financials, and deficiencyreports
 Verify client boardsare correct and all information hasbeen updated tothe database
daily.
 Review admission paperwork and check for accuracy.
 Performance Management, annuallyreviewedemployee performance and providedcritical
feedbacktoassistin employee development.
 Coached,counseled employeesand administrateddiscipline actionsasneeded.Held
employeesaccountable foractionsaccordingtocompanypoliciesandprocedures.
 Responsiblefor schedulingofprovidersand employeesateach location.

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 Reviewedandapprovedtimecardsforprocessingbypayrolldepartment.
 Developed,plannedandexecutedpoliciesandproceduresfor developmentofprogramfrom
start ofprogramtopresent.
 Trainedandsupported usersduringnew system implementationsand upgrades
 Draftedmore than10 jobaidsfor 10+departments
 Organized- personal and professional calendars and supplied reminders ofupcoming
meetingsandevents for30+providers.
 Coordinatedalldepartmentfunctions .Draftedmeetingagendas,suppliedadvance
materialsand executedfollow-up for meetingsand team conferences.
 Overseeand administer employeerecognitionprograms
 Maintain certification,developedlesson plansandteachPro-Act(professionalAssault Crisis
training)forover 200employee’slocalandoutofstate.
 Providedupdatedprintedmaterialand lead interactive2 day16 hr classesforemployees
monthly.
 Participatedin leadershipbuildingandmonthlymentorship fromseniormanagementteam
and CEOofCareMore.
MedicalReceptionist/FileClerk(March 2004-Aug-2005)
 Maintain, organize medical recordsfor Subpoenas,futureappointments,purgingof
documentsandupdatefiles.
 Receptionist-Greet register andcheck-in andcheck- outpatientsfor 12+ providers.
 Answerphones, takemessagesandhelppatientsanswerquestionsor directtoappropriate
person.
 Account receivables, takepaymentsandapplytopatientsaccounts.
 Update insuranceinformation and workwithinsurancecompaniestoverifyeligibilityand
benefitcoverage.
 Provide writtendocumentationtopatientsofhealthcare instructions.
 Schedule transportationasneededfor patients.
EDUCATION CERRITOS COLLEGE- CERRITOS, CA
MEDICAL ASSISTANT PROGRAM
2003- Completed externship hours and courses in 2 yr. program for front & back office skills in
Phlebotomy, Medical Terminology, Nutrition, Billing and Coding.
Pro-Act (Professional Assault and Crisis training)- Long Beach, CA- Certified Trainer
2014- Certificate is current and can be sponsored to continue by new company. Completed over
144 hours of hands on employee training hours