The document outlines requirements for customizing an electronic medical records (EMR) system developed by HP. It describes conducting interviews and questionnaires with doctors to gather feedback on needed improvements. Key areas identified include workflow management, specialist screens, diagnosis features, linking to diagnostic labs, connectivity to hospitalization records, and offline availability. The document makes recommendations for customizing the EMR for different specialties and adding features like integrated decision support, online/offline functionality, and compliance with medical legal standards.

1. REQUIREMENT GATHERING
FOR CUSTOMIZATION OF HP
EMR

2. INTRODUCTION
• Requirement Gathering is collection of a set of statements which
define what needs to be provided by a solution to meet the
expectations of the sponsor, stakeholders and users.
• The collection of requirements is obtained by interviews, RAP
sessions and/or workshops.
Requirements gathering is used in:
• Producing the business requirements.
• Producing the functional requirements.

3. OBJECTIVE
• To obtain suggestions regarding the customization of
EMR(developed by HP),for making it more user
friendly.

4. METHODOLOGY
• DATA COLLECTION:-
• Review of existing features of HP EMR and OPENEMR
• Feedback from doctors through questionnaire containing open
ended questions.
• Discussion with the doctors regarding the features of HP EMR.
• SAMPLE SIZE
• A target of 100 doctors was predicted, out of which 65 doctors
were approached.

5. CONTD…
• TOOLS AND TECHNIQUE
• SAMPLING TECHNIQUE:- Convenient and random
• TOOLS:- Questions were included from six concepts which were found
important for any successful EMR implementation

6. FOFOCUS AREAS
• Work flow management
• Specialist Screen variability
• Diagnosis
• Link with labs
• Connectivity to the IPD
• Offline availability

7. PRIORITIZATION OF REQUIREMENTS
Demand of
desired feature
HIGH
PRIORITY
MEDIUM
PRIORITY
LOW PRIORITY
WORK FLOW
MANAGEMENT
70% 
SPECIALIST
SCREEN
AVAILABILITY
83% 
DIAGNOSIS 63% 
LINK WITH
DIAGNOSTICS
75% 
CONNECTIVITY
WITH THE IPD
30%  
OFFLINE
AVAILABILITY
77% 

8. WORK FLOW MANAGEMENT

9. WORK FLOW VARIABILITY
BILLINGCOMPOSE NOTE
ORDER LAB
MEDICATIONS
AND
CONSULTATION
INTERACT
WITH PATIENT
REVIEW
PATIENTS
CHART
TASK FLOW FOR PHYSICIAN 1
TASK FLOW FOR PHYSICIAN 2
BILLING
COMPOSE
NOTE
ORDER
MEDICATIONS
REVIEW
PATIENT
CHARTS
ORDER LABSINTERACT
WITH
PATIENTS

10. REQUIREMENTS
• Configured and customized implementation as per the task flow of
the physician.
• Automated to show which subtasks have been started and
completed.
• Minimum navigation of screens.

11. DATA ENTRY VARIATIONS
• Different physicians prefer different methods for entering notes
because of productivity issues.
• Dictations
• Use of tablet interface to enter data if the physician is not
comfortable with typing.
• The EMR system should be so designed so that it contains more of
selection by mouse click and minimal typing.
REQUIREMENTS

12. ACCESSING MULTIPLE PATIENTS
• Physicians examining several
patients in different examining
rooms loose ample amount of
time in logging out from one dept.
and logging into another.
• portable tablet EMR to minimize
the hassle to logging.
• Multi-patient navigation should
be implemented to reduce time
loss in High priority patient calls.

13. PRIORITIZATION OF REQUIREMENTS
Demand of
desired feature
HIGH
PRIORITY
MEDIUM
PRIORITY
LOW
PRIORITY
Configured
Implementation
52% 
Data Entry
variation
78% 
Accessing Multiple
Patients
32% 

14. SPECIALIST SCREEN
• Physicians with different specialities need different functionality
and different information.
• Thus there should be speciality based customization.
Ophthalmologist
Obstetrician
Radiologist
Etc.
Patient visual information
Foetus record and
development
Image viewing screen

15. DIAGNOSIS

16. ENTERING SYMPTOMS

17. ISSUES AND REQUIREMENTS
• The symptom entry page shows only a single slot to enter the
symptom
• What if the patient comes with multiple complaints?
• The Doctor has to navigate to previous screen to enter other
complaints.
• Multiple or at least 3-5 symptoms entry slots should be there.

18. DECISION SUPPORT SYSTEM
Symptoms
1. Nausea
2. Tenderness in
abdomen
3. Pain after meal
Suggested
diagnosis
Cholecystitis
Its only a
suggested feature,
final decision is
based on fine
wisdom of the
doctor
Suggested
Diagnostic Tests
Ultrasound
Haematology
with options.
These favours
doctors
adaptability and
time saver

19. LINKS WITH DIAGNOSTICS

21. Uploading of laboratory tests and imaging data is
present.
laboratory tests and imaging data are carried in portable
devices.
CURRENT IMPLEMENTATION
Cloud linkage with diagnostics should be obtained.
Uploading should be done by the diagnostics section
based on patient ID number
REQUIREMENT

22. CONNECTIVITY WITH THE IPD

23. EMR IN IPD
• Tablet interface can be used for recording notes and vitals of the
in-patients. (data entered using patients ID number)
• Direct linkage between the physician screen and the ICU nursing
station should be there.
Doctor can monitor the vitals of his ICU patient while
sitting in his cabin.
Automated Alert generation, If the vitals range is
disturbed.

24. MEDICO-LEGAL REQUIREMENTS

25. MEDICO-LEGAL CUSTOMIZATION
• Separate link for medico-legal cases should be present which can
only be accessed by the physician.
• All entries must be done by the done from the physician log-in
only.
• Highly sensitive decision alert system should be implemented.
E.g. if medical problem entered by the doctor is “damaged spleen
and high blood loss”. And in vital registration b.p. entered id
120/80. system must generate a alert message to confirm the entry.

26. SECTORAL CUSTOMIZATION
Provision for adding parameters for menstrual
history, conceiving patterns.
Gynecological parameters are completely
avoided in the HP EMR and they should be a
part of it.
GYNAECOLOGIST

28. SECTORAL CUSTOMIZATION
Visual Analog Scale for pain management required
Separate format for orthopedic patientsORTHOPAEDICS
APGAR score tool required for evaluating
condition of new born
PAEDIATRICS
Neurological scale for higher function tests like
motor activity to be added
NEUROLOGIST

29. SECTORAL CUSTOMIZATION
Format for body composition analysis is needed
Disease classification must be as per ayurvedic guidelines
Terminology for examination and observation should be
as per ayurvedic system
Prognosis should be there to note down disease progress
AYURVEDA

30. OFFLINE AVAILABILITY
• While a purely online EMR sounds wonderful, intelligent offline
availability of these EMRs is critical ,where internet availability is
not reliable, and internet adoption (especially amongst senior
citizens) is not that high.
• Offline availability can be enabled through smarter software
designs, as well as storage devices such as CDs, USB drives, etc.

31. RECOMMENDATIONS
• Work Flow configurable EMR
• EMR should be linked to every stake holder of the
healthcare system
• Less typing, more clicking (generation of pool drop
boxes)
• Offline backup support

32. REFERENCES
• www.upassoc.org (JOURNAL OF USABILITY STUDIES)
• www.scoop.it/health-in-india
• www.infoway-inforoute.com
• Experience from the forefront of EMR use(case study)
• www.csu.edu/division/psc/pmguides/requirementgathering

33. “I keep six honest serving men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.”
...Rudyard Kipling.
THANK YOU