This document provides an overview of user experience (UX) research conducted at the Musei Capitolini museum. It discusses why UX research is important, how the research was conducted, how the data was analyzed, and next steps. The research involved fieldwork where researchers acted as tourists, shadowing and observing real tourists, and interviews with tourists, staff and stakeholders. Data was analyzed using a User Ethnographic Map to identify key categories like what users say, do, feel etc. Next steps include inventorying and categorizing the data and creating mental models of the tourist experience. The document was presented by the "UXL" research team led by a tutor.