Rejuvenating Broken Britain
                                       Connecting the public service ecosystem

© 2012 Achieve More CIC - all rights reserved                                    @mark_thinks
Delivering Social Justice will require strong
leadership…….it will also require new and
imaginative approaches to designing and
funding services, and close partnership
between the private, public and charitable
sectors.       Social Justice: transforming lives (2012 p60)




                                          © 2012 Achieve More CIC - all rights reserved
Forces pushing for change
                                       Outcome based commissioning
                                       Payment by results, Community Budgets
              National themes
                                       Open public services
                                       Partner working

                                        Troubled families
State of        National initiatives         Ending guns, gangs, youth violence
the nation
                                             Reducing risk of organised crime
                                             Life chances, work programmme

                                           Probation review
                 Agency specific
                                           Force collaboration

                  Economy                  PCC
                                                                            Examples only

                                                              © 2012 Achieve More CIC - all rights reserved
Forces resisting change
 Lacking commissioning skills
Different tools & processes                         Capability to partner
Third sector commercial experience
Attribution issues (inputs & outputs)
 Language, norms & behaviours
 Increasing co-opetition
                      Silo based, outdated IT systems
                        Information sharing protocols                 Old ways of working
                 Organisation centric plans & policies
                    Leadership & workforce appetite
                                        National vs. local
                                                                              Priority conflicts
                                        Ecosystem vs. agency
                                  Organisational vs. personal
                                          Initiative vs. initiative          © 2012 Achieve More CIC - all rights reserved
Old ways of working
Capability to partner


                    Priority conflicts



                         You need a platform for change and
                                         relationship success


                                             © 2012 Achieve More CIC - all rights reserved
Fulfilling the promise of partnering
            Output            Reputation           The ecosystem outcomes we deserve
                                 &
                               Results


                               CSF 3 -
        Input                 Effective
                            Relationship
                            Architecture/s




    Input            CSF 2 - The Right Partner/s




Input
                 CSF 1 - A Capability to Partner

                                                               To improve the outcomes
                                                               we need to improve the
                 critical success factors
                                                               interactions
                                                                            © 2012 Achieve More CIC - all rights reserved
Addressing factors that affect collaboration
                      Leadership


Values &                               Org purpose &
 Beliefs                                 direction
                                                                                                              CSF1

                     Collaboration



Systems &                              Team working &
Technology                               Individuals
                                                                          Individual
                     Structure &                                           Makeup
                        control
                                                        Team skills &
                                                                                                            Job role
                                                           training

                                                                        Team working &
                                                                           individuals
 See Alliance Brand page 149 onwards
                                                         Feedback                                      Rewards &
                                                        mechanisms                                    consequences
                                                                          Policies &
                                                                          procedures
                                                                                         © 2012 Achieve More CIC - all rights reserved
Salford ecosystem working

                   Serious Organised Crime
                                                  Ending gun, gang,
SERIOUS AND
            SOCA


ORGANISED CRIME
                                                  youth crime




                                                    Anuj Bidve




                                             ‘Troubled’ Families


                                                       © 2012 Achieve More CIC - all rights reserved
Connecting the public service ecosystem
Why                                Deliver better outcomes for less cost

                                          Nominal's
For                                                                                  Inter               Intra
        Families           Gangs          / persons         Community
                                                                                 organisation        organisation
                                          of interest

What          Prevention, Enforcement, Support & Growth                                Ecosystem delivery


        Change                Engage                    Track                   Navigate                Nurture
         Joint plans,                              Daily briefing            Decision support             Thematic
                               Target
           projects,                                & tasking.              Risks, stakeholders,           groups.
                              audience
        programmes                                    KPIs &                    diagnostics,             Informal /
How           &
                             accounts &
                                                    Scorecard                   selection &                Formal
                              alliances
         inspections                               performance                  negotiation                working


                                          Relationship portfolio
                              Statutory         Other                                              Citizens/
Who                Staff
                              partners         partners
                                                                Suppliers      Members
                                                                                                representatives



Where

                                                                                                        © 2012 Achieve More CIC - all rights reserved
Improving interactions in the offender ecosystem

                                                                                                            “The criminal justice ecosystem contains
                       ‘Outside Place’                   Quangos &
                                                                                                            complex relationships and interactions
                                                         Central Govt                                       among its stakeholders. These
                                                                                                            interactions are what make the whole
                                                                                                            thing work (or not). By making the
Commentators &
other Influencers
                                                                                                            interactions better we can enhance the
                                                                        Probation               Auditors/
                                        Sentencers                      Commissioner            Assessors   way the ecosystem works and improve
                                                                                                            the outcomes from it. The only way for
                                                                                                            [Big] Society to achieve its mission is to
                        Police
                                                                                   Probation
                                                                                                            equip the participants to get better
Victims, Citizens &                                  Offender                      Service                  results, together.”
                                                     Manager                       Providers
Communities

                                       Offender                                                             Mark Darby
                                                                                                            Author of Alliance Brand & social
                                                                                          Other             entrepreneur
                                                                                          Commissioners

                                                         Other
                      ‘Inside Place’                     services
                                                         Providers



                                                                                                                  We are working closely with Staffordshire &
                                                                                                                  West Midlands Probation Trust on this
                                                                                                                  initiative.


                                                                                                                                   © 2012 Achieve More CIC - all rights reserved
In conclusion
• Get a platform for change and relationship success
• Harness the forces pushing for change
• Address the forces resisting change
   • Build a capability to partner
   • Implement 21st century ways of working
   • Act as an ecosystem to tackle priorities and
     redesign initiatives

• We can rejuvenate Broken Britain, together



                                               © 2012 Achieve More CIC --all rights reserved
                                               © 2012 Achieve More CIC all rights reserved
Contact us now to achieve more:

www.achievemorewithpam.com
www.achievemorecic.co.uk

Telephone +44 (0) 1273 704500

enquiries@alliantist.com

www.markdarby.co.uk

@mark_thinks




                           © 2012 Achieve More CIC - all rights reserved

Rejuvenating Broken Britain

  • 1.
    Rejuvenating Broken Britain Connecting the public service ecosystem © 2012 Achieve More CIC - all rights reserved @mark_thinks
  • 2.
    Delivering Social Justicewill require strong leadership…….it will also require new and imaginative approaches to designing and funding services, and close partnership between the private, public and charitable sectors. Social Justice: transforming lives (2012 p60) © 2012 Achieve More CIC - all rights reserved
  • 3.
    Forces pushing forchange Outcome based commissioning Payment by results, Community Budgets National themes Open public services Partner working Troubled families State of National initiatives Ending guns, gangs, youth violence the nation Reducing risk of organised crime Life chances, work programmme Probation review Agency specific Force collaboration Economy PCC Examples only © 2012 Achieve More CIC - all rights reserved
  • 4.
    Forces resisting change Lacking commissioning skills Different tools & processes Capability to partner Third sector commercial experience Attribution issues (inputs & outputs) Language, norms & behaviours Increasing co-opetition Silo based, outdated IT systems Information sharing protocols Old ways of working Organisation centric plans & policies Leadership & workforce appetite National vs. local Priority conflicts Ecosystem vs. agency Organisational vs. personal Initiative vs. initiative © 2012 Achieve More CIC - all rights reserved
  • 5.
    Old ways ofworking Capability to partner Priority conflicts You need a platform for change and relationship success © 2012 Achieve More CIC - all rights reserved
  • 6.
    Fulfilling the promiseof partnering Output Reputation The ecosystem outcomes we deserve & Results CSF 3 - Input Effective Relationship Architecture/s Input CSF 2 - The Right Partner/s Input CSF 1 - A Capability to Partner To improve the outcomes we need to improve the critical success factors interactions © 2012 Achieve More CIC - all rights reserved
  • 7.
    Addressing factors thataffect collaboration Leadership Values & Org purpose & Beliefs direction CSF1 Collaboration Systems & Team working & Technology Individuals Individual Structure & Makeup control Team skills & Job role training Team working & individuals See Alliance Brand page 149 onwards Feedback Rewards & mechanisms consequences Policies & procedures © 2012 Achieve More CIC - all rights reserved
  • 8.
    Salford ecosystem working Serious Organised Crime Ending gun, gang, SERIOUS AND SOCA ORGANISED CRIME youth crime Anuj Bidve ‘Troubled’ Families © 2012 Achieve More CIC - all rights reserved
  • 9.
    Connecting the publicservice ecosystem Why Deliver better outcomes for less cost Nominal's For Inter Intra Families Gangs / persons Community organisation organisation of interest What Prevention, Enforcement, Support & Growth Ecosystem delivery Change Engage Track Navigate Nurture Joint plans, Daily briefing Decision support Thematic Target projects, & tasking. Risks, stakeholders, groups. audience programmes KPIs & diagnostics, Informal / How & accounts & Scorecard selection & Formal alliances inspections performance negotiation working Relationship portfolio Statutory Other Citizens/ Who Staff partners partners Suppliers Members representatives Where © 2012 Achieve More CIC - all rights reserved
  • 10.
    Improving interactions inthe offender ecosystem “The criminal justice ecosystem contains ‘Outside Place’ Quangos & complex relationships and interactions Central Govt among its stakeholders. These interactions are what make the whole thing work (or not). By making the Commentators & other Influencers interactions better we can enhance the Probation Auditors/ Sentencers Commissioner Assessors way the ecosystem works and improve the outcomes from it. The only way for [Big] Society to achieve its mission is to Police Probation equip the participants to get better Victims, Citizens & Offender Service results, together.” Manager Providers Communities Offender Mark Darby Author of Alliance Brand & social Other entrepreneur Commissioners Other ‘Inside Place’ services Providers We are working closely with Staffordshire & West Midlands Probation Trust on this initiative. © 2012 Achieve More CIC - all rights reserved
  • 11.
    In conclusion • Geta platform for change and relationship success • Harness the forces pushing for change • Address the forces resisting change • Build a capability to partner • Implement 21st century ways of working • Act as an ecosystem to tackle priorities and redesign initiatives • We can rejuvenate Broken Britain, together © 2012 Achieve More CIC --all rights reserved © 2012 Achieve More CIC all rights reserved
  • 12.
    Contact us nowto achieve more: www.achievemorewithpam.com www.achievemorecic.co.uk Telephone +44 (0) 1273 704500 enquiries@alliantist.com www.markdarby.co.uk @mark_thinks © 2012 Achieve More CIC - all rights reserved