The CMO Survey - Highlights and Insights Report - Spring 2024
M. Laudisa Executive Profile (www.exec-profiles.com)
1. “You have done a tremendous job at rebuilding everything
related to IT. It was a pleasure to bring you back and watch
your progress as you were ‘unleashed’ on an IT situation that
was nothing short of abysmal. The decision to hire you
makes me look like a genius. Your energy, passion, and
managerial courage serve you and the company very well
indeed.”
Hans Thunem, CEO LifeLabs
DEMAND BETTER PERFORMANCE FOR YOUR I.T. DOLLAR
MAURIZIO L. LAUDISA
EXECUTIVE PROFILE
504-1801 BAYVIEW AVENUE | TORONTO | ONTARIO | M4G 4K2 | 416.371.1849 | MLAUDISA@ROGERS.COM
2. -2-
CIO, LIFELABS (MDS) 2006 – PRESENT
Rebuilt a national $14 million, 60 staff IT department in 6 months after sale of MDS Diagnostic to
OMERS/Borealis, and exited from an IBM outsourcing agreement
Delivered 37 transition projects within a six month window and below budget; Introduced a new “scheduled
release” approach to managing 600+ business requests for software changes
Developed and led the IT transformation plan which has led to a 42% decrease in annual operating costs
between 2006 and 2009 ($4 million). Increased system uptime by 3.5 days per year. Delivered operating
costs that are 36% lower than “best in class” according to a 2008 Hackett Group benchmark study
Developed and deployed in 9 months a new user-friendly patient encounter management systems in 120
locations and 8 labs across Ontario
Led or participated in eHealth programs such as the Ontario Lab Information System (OLIS), Colon Cancer
Check, integration to physicians’ CMS and EMR, integration with community hospitals, and design of a
Diabetes chronic disease management proposal in BC and Ontario
IT-enabled leading-edge testing platforms, such as Siemens and Cellavision, piloted RFID specimen
tracking
Implemented high availability Oracle ERP across Canada, including infrastructure, supply chain, financials,
and HR. Negotiated and executed an on-shore / off-shore support model with IBM
Worked closely with CEO and Senior Management Team on re-branding, long-range strategy, business
plans and controls, budgeting and forecasting
VICE PRESIDENT IT, VINCOR INTERNATIONAL 2005 – 2006
Headed IT strategy and operations in Canada, US, Australia, New Zealand, and the UK, with operating
budget of $6 million and a capital budget of $5 million
Led ERP implementation in the UK and New Zealand, and completed the deployment of a single Canada-
hosted ERP system worldwide
Led redesign of global financial reporting using Cognos Business Intelligence (BI)
Deployed mobile sales force automation using Cognos BI and Tablets
Delivered $1.5 million in IT savings
Implemented global project prioritization and governance, workflow automation, formalized project
management, and IT service level objectives
Senior IT Executive and Chief Information Officer that drives
business improvements and results. Track record of tackling
challenging situations in a variety of industries and delivering
outstanding results.
Strategic yet action oriented, is insightful in identifying the key
elements that will provide the greatest improvements in performance
and then developing and leading execution of the plan.
Comfortable dealing with CEO’s, senior executives, and boards, has
hands-on experience in turning around weak performance and poor
customer satisfaction. Recognized for clarity of objectives,
leadership, and for developing strong teams that deliver against
objectives.
3. -3-
DIRECTOR PMO, MDS 2003 – 2005
Established a Project Management Office (PMO) and implemented project management methodology in
four months
Led PMO and managed $10 million portfolio of 150 projects in Canada and the US
Led development of a “Patient Results Online” project with University Health Network, which was selected
for a Canadian Information Productivity Award in 2004
In October 2003, was appointed Director, Global Project Management Office, reporting to the CIO.
Implemented global processes for project prioritization, funding, and delivery, as well as managing a staff of
fifteen professional project managers
PRINCIPAL AND PROJECT MANAGER, IBM 1996 – 2003
Led SAP, J.D. Edwards, and i2 consulting practices at IBM Canada
Managed a staff of 30 consultants and $15 million of projects
Achieved a year-over-year revenue growth of 37% in a flat ERP market
Developed strategic partnerships with SAP, J.D. Edwards, and i2 at the executive and field sales level,
leading to IBM being selected as J.D. Edwards’ quot;Partner of the Yearquot; in 2000
MANAGER IT, FERRERO AND POLYTAINERS 1991 – 1996
Headed Information Technology for these businesses
Led a North American senior executive team in a 6-month evaluation and selection process for an
integrated ERP solution to support the USA, Canada, and Mexico
Project Director for a one year, company-wide ERP implementation
Converted half of Ferrero’s sales volume being transacted electronically via EDI
Member of the Ferrero Executive Management Team (Ferrero Leadership Team)
Managed all Information Services for Polytainers, a leading manufacturer of injection-molded plastic
packaging with operations in Canada and the US and annual sales of $120 Million
EDUCATION
University of Toronto, Bachelor of Arts, 1986
Lester B. Pearson College, United World Colleges Scholarship, 1981
AWARDS
Canadian Information Productivity Award (CIPA) UHN and MDS PRO Project , 2004
IBM J.D. Edwards Canada Partner Of The Year Award , 2000
IBM Special Achievement Awards, 1997, 1998
IBM Employee Retention Award , 1998
4. -4-
IN 2008 HACKETT GROUP BENCHMARKED I.T.
0 KEY FINDINGS
$1.46
$13,231
0 Doing a very good job of managing
IT Cost – 36% lower than World-
0 class
0 Total IT benchmarked cost per end
$10,445
$10,202 user is $5,579, lowest amongst its
10,228
0 peer group on a pure cost basis
$1.10 $9,289
0 9,049 Lower process costs and FTE’s per
$1.03
99.98% 1000 end users than peer and World-
0 99.95% Class, across all four process groups
99.89%
$0.91
0 3 1/2 days less downtime a High adherence to standards and a
year from 2007 to 2009 high percentage of Service Level
0 Agreements are being met
2006 2007 2008 2009*
No. Patients (x000) IT Opex ($x000) IT Cost Per Patient System Uptime %
The Hackett Group World Class Progress
Report, Technology Results, May 30, 2008
I.T. performance at LifeLabs significantly improved since 2006, when CIO
joined. Annual operating costs have decreased 42%, or $4 million, between
2006 and 2009, while system uptime has increased by 3.5 days per year.
VOICE OF THE CUSTOMER
“I spent about 30 minutes today with the Director of Pre- “[You have done] exceptional work in bringing rigor back to
Analytical Services and all of her direct reports (one of her IT … we had a mess on our hands, and the repatriation of
regular meetings). They are delighted with the service they the work was pretty seamless… [You] have changed the
are getting from IT since we reconfigured for LifeLabs. Let’s profile and perception of IT to the company while doing that.”
maintain and enhance the already high standard you guys
are setting!!” Nigel Terrett, GM LifeLabs BC, June ‘08
Hans Thunem, CEO LifeLabs, May ‘07
“I am sure you would hear from disgruntled customers on “As a Principal in our ERP practice, Maurizio delivered
occasion, but I wanted you to know about the great service strong business results and demonstrated consistent
your staff is offering on a regular basis. It is a pleasure leadership in working with his clients, colleagues and team.
working with such knowledgeable and helpful people and I Maurizio's expertise in delivery helped him to quickly
wanted you to be aware of their expertise.” establish credibility, and to ensure that our solutions
delivered true business value.”
Shelley Fryer-Browne, Health and Wellness Center,
University of Toronto, March ‘07 Randy Busbridge, Director Delivery Excellence
IBM Canada, October ‘05
“Maurizio took our team to a new level of expertise during his “Maurizio added strong leadership and vitality to the project
tenure. His enthusiasm, dedication and people skills enticed management group at MDS. In a short period of time, he
the team to perform beyond expectations. He is truly a team was able to transform an immature project management
player and role model. He would be a valued addition to any office into an efficient well respected organization that
organization.” provided material business value.”
Linda Schwartz, RFID Consultant, IBM Canada, October ‘05 Ash Rajendra, Vice President MDS Inc., November ‘05
504-1801 BAYVIEW AVENUE | TORONTO | ONTARIO | M4G 4K2 | 416.371.1849 | MLAUDISA@ROGERS.COM