Are you a Customer Marketer who's tired of seeing the same canned demos, collateral and ROI models fall flat with prospects? Gainsight’s CCO Allison Pickens and Head of Customer Marketing Will Robins as they talk about the Customer-led Selling methodology that’s shining the spotlight on Customer Marketers and changing the way salespeople interact with prospects.
Reference Selling with Customer AdvocacyInfluitive
Katie Vosbeek & Amanda Gibson, of Code 42 and Relationship One
A strong customer advocate is arguably the best resource for any sales or marketing team to leverage. Whether the need is for a sales reference, case study, webinar co-host or event speaker, the right customer reference has the ability to convince an audience of the value of your product in ways that even the best sales representatives could not do alone. Learn how Code42 has leveraged the strength of their advocate program in order to launch a formal reference program, bringing scalable efficiencies to marketing and drive sales revenue.
It Takes Two: How to Grow with your Customers for Relationships that LastInfluitive
Evan Jacobs, Senior Manager of Customer Marketing & Advocacy
In today’s crowded marketplace, customers are inundated with information, offers and requests for their time, money and resources. This makes it difficult to not only cut through the noise, but also a challenge to create meaningful and lasting relationships with them. Lack of engagement doesn’t always mean they’re not listening; it could just mean you’re taking the wrong approach. Much like any other relationship, building and maintaining a certain level of trust is the key to a successful partnership. Creating this foundation can open a dialogue, allowing both parties to mutually benefit, grow and learn from one another.
In this session, Evan Jacobs, Senior Manager of Customer Marketing & Advocacy at the cyber-security company Rapid7, will break down the key steps and benefits to establishing trust and meaningful dialogue with customers, highlighting some this strategy and approach that Rapid7 has used to elevate customers into super advocates. Audience members will walk away with actionable steps for how to implement these tactics in their own organizations at a global level.
Advocacy and Authenticity: The Foundations Of Market PowerInfluitive
Best-selling author and advisor Geoffrey Moore discusses why authenticity and advocacy are important pillars for every modern company’s marketing strategy. He will also dive into his framework for communicating authenticity in the marketplace, and the metrics companies should use to gauge their success.
Unlocking Advocacy With Effective Customer OnboardingInfluitive
Sean Ellis, CEO of GrowthHackers
Today’s fastest growing companies are obsessed with delivering a great customer experience before new users give up on a service. This requires unprecedented cross-functional cooperation. In this presentation, Sean will explain how companies can break through organizational inertia to focus on faster and better value delivery to new customers—who are then primed to become raving fans and advocates.
Reference Selling with Customer AdvocacyInfluitive
Katie Vosbeek & Amanda Gibson, of Code 42 and Relationship One
A strong customer advocate is arguably the best resource for any sales or marketing team to leverage. Whether the need is for a sales reference, case study, webinar co-host or event speaker, the right customer reference has the ability to convince an audience of the value of your product in ways that even the best sales representatives could not do alone. Learn how Code42 has leveraged the strength of their advocate program in order to launch a formal reference program, bringing scalable efficiencies to marketing and drive sales revenue.
It Takes Two: How to Grow with your Customers for Relationships that LastInfluitive
Evan Jacobs, Senior Manager of Customer Marketing & Advocacy
In today’s crowded marketplace, customers are inundated with information, offers and requests for their time, money and resources. This makes it difficult to not only cut through the noise, but also a challenge to create meaningful and lasting relationships with them. Lack of engagement doesn’t always mean they’re not listening; it could just mean you’re taking the wrong approach. Much like any other relationship, building and maintaining a certain level of trust is the key to a successful partnership. Creating this foundation can open a dialogue, allowing both parties to mutually benefit, grow and learn from one another.
In this session, Evan Jacobs, Senior Manager of Customer Marketing & Advocacy at the cyber-security company Rapid7, will break down the key steps and benefits to establishing trust and meaningful dialogue with customers, highlighting some this strategy and approach that Rapid7 has used to elevate customers into super advocates. Audience members will walk away with actionable steps for how to implement these tactics in their own organizations at a global level.
Advocacy and Authenticity: The Foundations Of Market PowerInfluitive
Best-selling author and advisor Geoffrey Moore discusses why authenticity and advocacy are important pillars for every modern company’s marketing strategy. He will also dive into his framework for communicating authenticity in the marketplace, and the metrics companies should use to gauge their success.
Unlocking Advocacy With Effective Customer OnboardingInfluitive
Sean Ellis, CEO of GrowthHackers
Today’s fastest growing companies are obsessed with delivering a great customer experience before new users give up on a service. This requires unprecedented cross-functional cooperation. In this presentation, Sean will explain how companies can break through organizational inertia to focus on faster and better value delivery to new customers—who are then primed to become raving fans and advocates.
Why High Quality Relationships Precede High Quality Referrals
with Michael Beahm, Senior Marketing Manager at Blackbaud
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Naked Selling
with Adrienne Weissman, Chief Marketing and Revenue Officer at G2Crowd
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
How To Tie Your Advocacy Program To Retention Rate
with Danielle Camara Sr. Manager, Customer Marketing and Katie Pope, Customer Marketing Specialist at Marketo
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Fishing With All Spears: Account-Based Marketing & Advocacy
with Jon Miller, Co-Founder & CEO of Engagio
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Getting Started with Advocacy
with Gunil Chung, VP Customer and Executive Programs at Box
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Shut Up and Let Your Customers Do Your Marketing for You Influitive
Learn how some of the most successful B2B companies in the world are building advocate communities and mobilizing their best customers to flood the market with social proof.
You will learn:
- Why advocacy is the key to sustainable growth
- How to create an engaging advocate community
- The value of advocacy and customer engagement
Make Customer Success The Foundation Of Your Business
with Lincoln Murphy, Customer Success Evangelist at Gainsight
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
6 Ways to use Behavioural Psychology to Drive Conversions & Grow RevenueTrustpilot
This webinar will highlight how both Yieldify and Trustpilot were able to help OVO energy and other brands increase their website performance by leveraging social proof. It will also cover how brands can adapt these techniques and apply them to a modern audience.
Start With the Customer – Using a Direct Marketing Automation PlatformFyoosion
A direct marketing automation platform can deliver a tremendous amount of information while also helping your marketing group to streamline and expedite processes.
Outperform your competition with Customer EngagementTrustpilot
This webinar will show you how customer engagement leads to tangible business benefits, can lead to further revenue-driving initiatives such as customer advocacy, referral marketing, and more. We also share tactical tips and strategies for initiating and optimizing a customer engagement strategy.
How to Make Customer Satisfaction Your Key DifferentiatorTrustpilot
During this session, you will hear from Ben Chapman, Director of Client Experience at HomeBridge, and Charlie Recalde, Customer Success Manager who will discuss how HomeBridge achieved customer experience excellence.
CPA Offers Are For Bloggers, Too! How And Why To Use ThemAffiliate Summit
This presentation is from Affiliate Summit East 2018 (July 29 - July 31, 2018 in New York).
Session description: Too often bloggers hear negatives about CPA offers and why they should stay away from them. Learn crucial tips about how to turn them into a viable source of revenue but protect yourself and audience.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
Is Gainsight really the best Customer Success software? Or do our users just love us so much that it seems like it?
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
Lukas Quanstrom, AVP of Strategic Alliances with Sprinklr, and Ganesh Subramanian, Director of Product Marketing with Gainsight, will explain how to operationalize positive, predictable advocacy in this webinar.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
Why High Quality Relationships Precede High Quality Referrals
with Michael Beahm, Senior Marketing Manager at Blackbaud
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Naked Selling
with Adrienne Weissman, Chief Marketing and Revenue Officer at G2Crowd
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
How To Tie Your Advocacy Program To Retention Rate
with Danielle Camara Sr. Manager, Customer Marketing and Katie Pope, Customer Marketing Specialist at Marketo
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Fishing With All Spears: Account-Based Marketing & Advocacy
with Jon Miller, Co-Founder & CEO of Engagio
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Getting Started with Advocacy
with Gunil Chung, VP Customer and Executive Programs at Box
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
Shut Up and Let Your Customers Do Your Marketing for You Influitive
Learn how some of the most successful B2B companies in the world are building advocate communities and mobilizing their best customers to flood the market with social proof.
You will learn:
- Why advocacy is the key to sustainable growth
- How to create an engaging advocate community
- The value of advocacy and customer engagement
Make Customer Success The Foundation Of Your Business
with Lincoln Murphy, Customer Success Evangelist at Gainsight
Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.
6 Ways to use Behavioural Psychology to Drive Conversions & Grow RevenueTrustpilot
This webinar will highlight how both Yieldify and Trustpilot were able to help OVO energy and other brands increase their website performance by leveraging social proof. It will also cover how brands can adapt these techniques and apply them to a modern audience.
Start With the Customer – Using a Direct Marketing Automation PlatformFyoosion
A direct marketing automation platform can deliver a tremendous amount of information while also helping your marketing group to streamline and expedite processes.
Outperform your competition with Customer EngagementTrustpilot
This webinar will show you how customer engagement leads to tangible business benefits, can lead to further revenue-driving initiatives such as customer advocacy, referral marketing, and more. We also share tactical tips and strategies for initiating and optimizing a customer engagement strategy.
How to Make Customer Satisfaction Your Key DifferentiatorTrustpilot
During this session, you will hear from Ben Chapman, Director of Client Experience at HomeBridge, and Charlie Recalde, Customer Success Manager who will discuss how HomeBridge achieved customer experience excellence.
CPA Offers Are For Bloggers, Too! How And Why To Use ThemAffiliate Summit
This presentation is from Affiliate Summit East 2018 (July 29 - July 31, 2018 in New York).
Session description: Too often bloggers hear negatives about CPA offers and why they should stay away from them. Learn crucial tips about how to turn them into a viable source of revenue but protect yourself and audience.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
Is Gainsight really the best Customer Success software? Or do our users just love us so much that it seems like it?
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
Lukas Quanstrom, AVP of Strategic Alliances with Sprinklr, and Ganesh Subramanian, Director of Product Marketing with Gainsight, will explain how to operationalize positive, predictable advocacy in this webinar.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
Power your PPC with the Voice of the Customer [Webinar Slide Deck]Trustpilot
If you are an online retailer, optimizing each dollar you spend in your paid search is crucial to acquiring new customers efficiently, and driving new traffic to your site. This webinar co-hosted by Spyfu is here to give you all the details on why most companies stop their connection with customers at paid search, missing out on the opportunity to create a trustworthy relationship during that initial experience.
An overview of the latest best practices and trends in employer brand measurement, helping you to identify the right metrics, linkages and and potential returns on
your employer brand marketing investments.
If you’re not integrating your survey program with Salesforce, you’re missing the chance to infuse key customer data into Salesforce and strengthen customer relationships. Join us as we showcase how leading brands are integrating their feedback programs with Salesforce to monitor key metrics like Net Promoter Score and customer satisfaction, improve customer experiences, and boost loyalty. We’ll be joined by Macy Howarth, a leader on athenahealth’s Customer Success team, to talk about how they structure their Voice of the Customer program and leverage customer feedback to create change in their organization. You will walk away with a blueprint for your own integrated feedback program.
Turning Customer Reviews Into Real RevenueTrustpilot
Join Trustpilot and Zendesk for a webinar with tips on how to handle customer feedback and leverage it, in the form of reviews, to increase sales. You will hear from Skyscanner, a mutual customer of Trustpilot and Zendesk, who will walk through how they’ve optimized their processes for handling customer reviews, improving customer satisfaction and their overall reputation.
National Sales Convention, Kuala LumpurEkta Grover
Understanding your firm’s data horsepower and runway you have - is easy . You follow the data various functions in your organization generate, and answer three primary questions
If , how & when will you be profitable by following a simple Mutually exclusive, collectively exhaustive framework - and make what I call your “personal dent in the universe” .
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationTrustpilot
The best customers are loyal, repeat purchasers who come back to your business again and again for services and products they feel they can rely on. Generating a lifetime of value out of a customer drives down costs while increasing returns and paves the way for word-of-mouth referrals. Do you know how to create and capitalize on customer loyalty?
In this compelling webinar from Wpromote’s Michael Mothner and Trustpilot’s Jordan Garner, you’ll learn how to increase customer lifetime value (LTV) while lowering the time to second purchase. Uncover the true value of your customer by tracking loyalty KPIs rather than relying solely on ROI and 1st time conversions as the metrics for success.
Actionable tips and strategies on how to design your loyalty campaigns, including:
-Successfully Requesting On-Site Reviews
-Maintaining A Positive Brand Perception
-Moving Repeat Customers Through The Funnel
-Creating Brand Loyalty Through Engagement
Content Marketing: Enough About Us! Let’s Respect the AudienceAngles Media Corp.
Content is great for customer acquisition and retention. It can help you generate more prospects and nurture the leads in your sales pipeline. And more importantly the content we create should not be a feedback loop to stroke our egos as communicators, it must be planned and created with one objective in mind: to inform and educate the audience.
It's not about us, it's about the problems, challenges, and needs of those we intent to help and deliver value to.
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
This is the presentation from our Exclusive Sydney CBD Event 7:30am August 24th 2017 as Industry Leaders shared their insights and thoughts on how to achieve scale and success with Social.
Todays top performing companies compete based on customer experience. Todays customers want a SMARTER customer service experience through their social channel of choice — one that is both FAST and PERSONAL. In fact, 64% of customers expect companies to respond and interact with them in real-time or they will take their business elsewhere.
What was covered?
* Social Customer Service & Crisis Management - How to offer a ubiquitous and robust service experience across social
* Social Listening - How to drive strategic decisions across your business based on customer and competitive insights
* Social Leads - How to generate Social leads for your sales team to nurture
* Command Centre - How to drive change and awareness within an organisation by making your internal stakeholders aware of everything that's happening on Social, Email, Web, Ads, Journeys and through Sales Leaderboards
At this exclusive event we learned how major brands are able to listen to their customers at scale, control communications in a crisis, and engage with their customers with personal service, in an instant... creating advocacy in this culture of immediacy.
Agenda:
* 7:30am Registration and Networking
* 8:00am Opening Remarks
* 8:05am Presentation: Adam Brown
* 8:45am Panel Discussion
* 9:05am Closing Remarks
* 9:15am Networking
Presenter
Adam Brown is Executive Strategist for Salesforce Marketing Cloud. He and his team deliver integrated social marketing strategy to customers and work with product teams to develop the best marketing products and solutions in the industry. Before joining Salesforce in May of 2013, Adam was Executive Director of Social Media at Dell, where he led the company’s consumer strategy around social media marketing, engagement and social commerce initiatives. Adam joined Dell in 2010 after spending four years creating and leading the Office of Digital & Social Media at The Coca-Cola Company.
Similar to Reinvigorate Your Sales Team With Customer-led Selling (20)
Contagious: 6 Reasons Things Catch On - Jonah BergerInfluitive
Why do people talk about certain products and ideas more than others? This talk reveals the secret science behind word-of-mouth and social transmission. Discover how six basic principles drive all sorts of things to become popular. If you’ve ever wondered why certain stories get shared, brands get more word of mouth, or videos go viral, this talk will explain why, and show how to leverage these ideas to craft contagious content
Employee Engagement: Taking Care Of Your CabinInfluitive
Shristi Shonka & Sarah Schreiner, Senior Strategy Analyst and Director of Client Experience
Employee engagement is becoming top of mind for most organizations because it is vital for growth and survival among competition. During our session we'll provide the audience details on how we used our advocacy program to include a subset of our associate base to improve employee engagement! We'll talk about the how to find the right right focus (employee engagement vs. employee satisfaction), how employee engagement can impact the overall client experience, how we deployed our strategy, the perks we've seen and even our lessons learned. Research (1) has shown that lost productivity of actively disengaged employees costs the U.S. economy $370 billion annually. Research (2) has also indicated that a highly engaged workforce can increase innovation, productivity, and bottom-line performance while reducing costs related to hiring and retention in the extremely competitive talent market. We've used this insight and taken matters into our own hands by levering our hub to assist in driving up employee engagement, fostering peer-to-peer learning, supporting change management efforts, and much more! We'd love the opportunity to showcase how we were able to use the Influitive product for these efforts. (1) 2010 Gallup Employee Engagement Survey (2) The employee experience: Culture, engagement, and beyond, 2017 Global Human Capital Trends from Deloitte
Four Essential Elements for Employee AdvocacyInfluitive
Samantha Stone, Founder & CMO of The Marketing Advisory Network
LinkedIn reports “In an average company, only 3% of employees share company-related content but they are responsible for driving a 30% increase in the content’s total likes, shares, and comments.” I set out to find out what’s holding employees back, and more importantly, what can be done to break through the barriers and drive more engagement. To achieve that goal, we went right to the source – surveying hundreds of employees from a wide range of organizations and we found some remarkable truths. In this session we’ll breakdown what holds employees back, but more importantly how to overcome the challenges. Attendees will walk away with an action plan focused on the four essential elements of employee advocacy that our research surfaced.
Understanding the Role of Customer Advocacy Throughout the Customer JourneyInfluitive
Misia Tramp, VP of Customer Experience Strategy of Metia Group
Misia will reveal insight gathered during a study analyzing the key performance attributes of 13 major technology brands and the comparative effectiveness of their customer advocacy and reference programs against seven drivers of success. A detailed executive summary of the research will be shared with all Advocamp delegates after the conference. The insights clearly point to specific strategies and tactics to optimize experiences for advocacy throughout all stages of the customer journey.
4 Ways to Embed the Customer Voice in Your OrganizationInfluitive
Cohen Kate, Customer Marketing & Community
Building customer advocacy is invaluable when it comes to marketing campaigns and building awareness, but it can also be the driving force behind your company's key initatives. Hear how Carbon Black is embedding the customer voice throughout their organization by leveraging insights from their Influitive advocacy hub.
FIRE UP YOUR FANS: The Daily Habit That Catapults Your BusinessInfluitive
Daniel Lemin, Author & Marketing Advisor
In this talk, speaker and digital marketing advisor Daniel Lemin explores how consumer psychology can help you garner the reviews your brand deserves simply by focusing on the few things that matter most to consumers, and asking them the right questions. The answer is really quite simple, and when you discover why you'll be filled with energy to put it to use in your business.
The Prosumer Age is Here: How to Tap Into the Hidden Power of your Producer/C...Influitive
Jon Wuebben, CEO of Content Launch
Getting them to Advocate For Your Brand Now & Forever
In this session, Jon shows how user generated content can help other users through their purchasing decisions, on to adoption, and then to developing and sharing deep expertise. And then how that user or "Prosumer" generated content can be used effectively to reach new prospects and audiences. Make no mistake....this isn't a session about getting users to create content on your behalf, its about giving your Prosumer customers an actual seat at the table for your marketing planning and execution. As Jon explains in his new book, Future Marketing, we're on this verge of a new age in marketing and he will show how to tap into your "uber loyal" customer base like never before.
Recipe For A Successful Customer Advisory BoardInfluitive
Stephanie Hartsog
Sr. Manager, Oracle Service Cloud Executive Programs Customer Advocacy
Karen Rihs
Principal Product Manager And Oracle Service Cloud Cab Program Manager
The Messenger Is The Message: The Next Level Of Advocate Marketing with Mark ...Influitive
Mark Organ, Founder and CEO of Influitive
What if the people most important to your business worked outside of your company? In his keynote, Mark Organ, Influitive CEO and Founder, introduces the “Advocacy Marketing 2.0" framework for mobilizing an army of advocates to help solve challenges in every area of your organization—including product development, customer success and PR.
Obviously Awesome: Using Context to Take your Product from What? to Wow!Influitive
April Dunford, Founder of Rocket Launch Marketing
Our customers are drowning in a sea of innovative new products they struggle to understand. We often have only seconds to answer the most fundamental questions customers have about our products: What the heck is this and why should I care? In this talk you'll learn how context can make the value of your products obvious to customers. You will learn how to build a frame of reference that puts the strengths of your offering into crisp focus in even the noisiest of markets.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
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It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
Reinvigorate Your Sales Team With Customer-led Selling
1. Allison Pickens
Chief Customer Officer
Growth in the Age of the Customer:
How Customer Success Drives Sales and
Advocacy
Will Robins
Head of Customer Marketing
2. It’s a new world
Your customers have more
power than ever before
3. The Buyers Journey in the
Age of the Customer
Starts with
a Google
Search
4. The Buyers Journey in the
Age of the Customer
Continues
with public
reviews
and analyst
research
5. The Buyers Journey in the
Age of the Customer
Then, a
conversation
with a friend or
colleague
What partners did
you work with?
Hey, saw that you’re
in a similar field…
How did you
solve your
challenges?
What was it like
when you worked
with them?
Who would you
recommend?
6. Then Your “First” Sales Conversation
I’m excited to
introduce you
to the market
and our
business
7. Then Your “First” Sales Conversation
I’m excited to
introduce you
to the market
and our
business
I’ve already
spoken to two of
your customers
8. Then Your “First” Sales Conversation
I’m excited to
introduce you
to the market
and our
business
I’ve already
spoken to two of
your customers,
three of your
churned
customers
9. Then Your “First” Sales Conversation
I’m excited to
introduce you
to the market
and our
business
I’ve already
spoken to two of
your customers,
three of your
churned
customers, read
hundreds of
online reviews
10. Then Your “First” Sales Conversation
I’m excited to
introduce you
to the market
and our
business
I’ve already
spoken to two of
your customers,
three of your
churned
customers, read
hundreds of
online reviews
and spoke to my
analyst, so…
11. Customer Success is the
Difference Between…
… I’m excited!
Let’s continue!
… I’m going with
a competitor.
25. Take Advocacy to the Next Level
Structure Yourself for Success
Develop the Processes and Enable with Technology
Track the Results
1
2
3
26. Allison Pickens
CCO
VP
Prof Services
VP
Client Outcomes
Sr Director
Solution & Data
Architecture
Sr Director
Technical Services
(India)
VP
CS Operations
Technical Success
(Support)
Business
Operations
Customer Marketing
Customer Marketing in Customer Success
Structure1
27. Customer Success
Qualified Advocacy
(CSQAs)
Pipeline Influenced
by Advocacy
Pipeline Sourced
from Advocacy
Strive for Impactful Metrics
Total CSQAs this quarter
% of customers that
advocated this quarter
Pipeline and Won ARR
influenced by Sales
References
Lift in win rates and days
to close when Sales
references occur
Pipeline and Won ARR
from:
- Referrals
- Repeat customers
- Returned customers
- Customer-generated
content
Structure1
28. For enterprise, 1
CSQA per 4 accounts
per quarter
Customers participate in:
- Sales references
- Co-hosted webinars
- Co-authored blogs
- Speaking events
- Case studies
- Online reviews
- Referrals
Advocacy Target for CSMs
Comprises 1/3 of
CSM variable comp
Structure1
29. Gainsight for Advocacy
Drive Growth with Customer Success
Discover Mobilize Track
successful
customers and
potential
advocates
advocates to
take part in
growth driving
activities
advocate
activity and
impact on
growth
Process2
30. Discover Advocates at Scale
Scorecards
Identify successful customers and track their referenceability
Voice of Customer
Identify advocates via NPS surveys
Process2
31. Mobilize Advocates to Drive Growth
NameDrop
Match the right customer for your
prospect based on relevant metrics
Reference Execution
Reduce time to reference by streamlining
request / fulfillment process
Case Study Surveys
Identify success stories at scale to
streamline success story creation
Process2
32. Track Impact on Growth
Dashboards
Pipeline Influenced through References Won ARR Influenced by References Top Advocates by
Pipeline Influenced
Process2
33. Key Results
Results3
4X
Volume of CSQAs
compared to a
year ago
7 à 1
Days to coordinate a
Sales Reference Call
30%
of Q3 New LogoARR from
Advocacy and Customer
Success-driven leads
34. Key Results
Results3
Top 20% of Sales Reps arranged 3.2X more sales references
compared to bottom 80%
Only fully ramped reps included (>1 year)
Performance normalized against incoming pipeline
2 quarters of data examined
35. Discover Mobilize Track
more advocates
through NPS programs,
health scoring, usage
data, and more
your Customer Success
team with best practice
Playbooks to make
advocacy a reality
advocate activity as a
key part of customer
health, identifying
churn risks early
Influitive with Gainsight
Go Further
36. Key Take-Aways
• Advocacy is a key lever in the Helix
model of revenue growth
• Align closely with Customer Success;
prime the pump for advocacy
• Develop repeatable processes with
technology so advocacy can scale
• Invest in tracking metrics that matter
to justify growth in your team