The document provides a resume for Christian Llanda, who has over 15 years of experience in administration, human resources, retail operations, and customer service. He currently works as the Administration and Personnel Development Manager for Marks and Spencer in the UAE. Prior roles include positions with increasing responsibility at Marks and Spencer as well as other companies in advertising and retail. He holds a Bachelor's degree in Management Information Systems and has received several professional training certifications.

1. Christian Llanda
Administration and Personnel Development Manager
Al Futtaim Group – Marks and Spencer, United Arab Emirates
Email Address: Christian.Llanda@yahoo.com
Mobile Phone:+971-50-2949337
Target Job
Target Job Title: Administration,Admin Manager,Human Resources, Business Support, Retail Operations, Sales & Customer Service
Career Level: Management / Mid-Level / Entry Level
Target Job Location: United Arab Emirates
Career Objective: A multifaceted managementprofessional with 15+ years of diverse experience in Office Administration,Business
Operations,Human Resources,Accounts / Cash Office Management,ReportGeneration,Standard Operating Procedures (SOP)
Implementation and Auditing,Logistics, Sales & Marketing,Customer Service,and Facilities Managementto ensure business success and
profitability. Seeking a position to implementtwin benefits ofacquired business expertise and comprehensive administrative skills to
catalyze business development.
Notice Period: 1 month or less
Personal Information
Birth Date: 3 December 1976 (Age: 38) Gender: Male
Marital Status: Married Nationality: Philippines
Residence Country:Dubai,United Arab Emirates Number of Dependents:1
Visa Status:ResidencyVisa (Transferable)
Experience (15 Years, 11 Months)
Administration and Personnel Development Manager at Marks and Spencer: Al-Futtaim Group
Location: Dubai,United Arab Emirates / Company Industry: Retail
Designation Chronology:
• 2011 - Present:Administrative & Personnel DepartmentManager
• 2008 - 2011:Senior Admin & Cash Office Assistant
• 2006 - 2008:Administration & Cash Office Assistant
Joined as Administration & Cash Office Assistant, moved up the corporate ladder to meritmultiple promotions and currently handling the
post as Administration & Personnel DevelopmentManager.
Highlights:
• Received award 3 times for “Exceptional Efforts” under the Al-Futtaim Group Rewards Programme.
• Attended training as Super User for SAP PRT ECC 6.0 and BI (ERP) and as a trained Super User,providing training to Store Admin,
Staff and Managers from different locations and branches.
• Structured and simplified the new KPI Report, MIS File, Store Sales Report,and Cash Office and Store Admin Month End Report.
• Implemented Marks & Spencer HR Organizer File System across UAE Operations,designed to monitor and update Staff Leave,
Tardiness,and Sickness.
• Provided strategic inputs in the back office set-up,system checks/review,SOP integration and implementation across Marks and
Spencer stores in the MENA region.
Key Responsibilities:
Administrative Management:
• Identifying and implementing improvements to operational procedures encompassing admin,personnel and cash office procedure s;
standardizing business policies/procedures (SOPs),issue investigation and compliance memo.
• Undertaking operational audits across all administration procedures,ensuring thatstore standards are aligned with policies and audit
requirements.
• Maintaining strictmileage records including KPI,Productivity, Sales,and others.Overseeing routine jobs,reports,and other tasks are
performed effectively and accurately.
• Owning store Profit & Loss (P&L) responsibilityand controlling store expenditure within budgetparameters and ensuring acc urate and
timely accruals.
• Streamlining and processing purchase /sales orders,monitoring expenses covering capital expenditures,maintenance requisition,asset
requisition / write offs, and petty cash among manyothers.
• Set policies and procedures through effective communication,coordinated regular meetings and prepared regular reports ou tlining the
team’s performance.
• Maintaining effective liaison with suppliers,contractors,and other service departments;handling facilities and maintenance ofthe store in
compliance with health and safety standards.

2. HR and Personnel Development Management:
• Assisting the organization in all facets of HR functions. Involved in all aspects ofemployee relations,training and development,
recruitmentand selection,performance management,salarybenchmarking, succession planning,payroll and benefits.
• Providing HR admin supportto Regional Office in conducting visa processing and renewal labor/medical requisites;hiring an d
interviewing as well as performance appraisals covering awards,process probation,termination proceedings and other HR functions in
compliance with the companyand UAE Labour Laws.
• Ensuring all staffreceive appropriate induction and training,manage staffvacation, monitor sickness/absences ,tardiness,and other
employee relations.
CommercialSales and Customer Service:
• Continuouslyimproving the level of customer Service provided by ensuring customer inquiries are dealtwith speedilyand pr ofessionally.
• Maximizing store profitability, applying bestpractices in visual merchandising,store guidelines,selling skills and other customer service
practices.
Stock Allocation & Logistics:
• Coordinated with differentdepartments such as buying and merchandising,store planning team stocks ordering,stocks alloca tions,
replenishmentand operations and marketing team to develop the in-store displays.
• Overseeing the store is merchandised according to the bestsellers and currenttrends and ensuring thatthe stockroom is organized
efficiently.
• Ensuring stock checks are carried outregularlyand audits meetcompanybenchmarks,implementing strictcontrol procedures to
ascertain thatthe store shrinkage is within agreed percentage.
Senior Admin and Cash Office Assistant at Marks and Spencer, Al-Futtaim Group
Location: Dubai,United Arab Emirates / Company Industry: Retail
December 2006 - September 2011
Highlights:
• Focused on providing administrative supportand day to day managementofthe admin and cash office process.
• Impacted overall business profitabilityby initiating change,mobilizing resources,generating and synthesizing ideas,setting plans into
motion - bringing them to closure.
Key Responsibilities:
• Lead the brand team by example,demonstrated exceptional work knowledge and commercialitywhilstensuring thatthe team
exceptionally remain productive at all times and is offering the bestcustomer service internallyand externally.
• Followed cash handling procedures including balancing cash drawer daily,pickup and depositofdepartmental funds.
• Informed,trained and updated employees on admin /cash procedures and store routines;
• Ensured thatcustomers are served courteouslyand efficiently and that problems and complaints are dealtwith effectively.
• Completed all required paperwork and reports accuratelyand efficiently; maintained all memos,duty rosters,cheques,recei pts,and all
correspondence according to departmental standard procedures and as required bythe company.
Administrative cum Sales and Marketing Coordinator at Brand Options Advertising, LLC
Location: Dubai,United Arab Emirates / Company Industry: Advertising
December 2005 - December 2006
Key Responsibilities:
• Involved in the developmentof the company’s long term planning thatidentifies new business opportunities,markets and partn ers.
• Acted as a key pointof contact for coordinating with differentdepartments such as Sales,Printing,Lamination,and Finishing
Departments.
• Formulated and deployed an integrated range of branding and marketing concepts/strategies,consistentwith overall goals/ob jectives of
the business.
• Instituted/achieved profitabilityand sales goals to increase the companymarketshare through regular sales efforts.
• Served as an administrative liaison oversaw data entry, filing/recording,maintenance ofall records or databases as well a s monitored
employees,sales,production,clients,and supplier.
• Maintained strong knowledge ofnew products,pricing plans,promotions and service features,developed metrics to measure
growth/performance ofthe department,provided requisite reports.
• Managed an efficientordering system to ensure all necessaryinventories and standardized processes for production and deliveries;
performed logistics and inventory quality control.
• Understood and communicated the appropriate managementinformation including market,competitor,economic and business
conditions,and accordinglyplanned marketing schemes,advertising through differentmedia and the internet.
Other Relevant Experiences:
• 2003 - 2005:AssistantManager for Office and Operations - Sales/Admin,Inbox Computer and Electronics Center,Inc.(Philippines)
• 1999 - 2003:Administrative Supervisor cum Junior IT Programmer / Instructor,Systems TechnologyInstitute (STI), Corp.(Philippines)
• 1998 - 1999:Admin and Sales Executive, Coca-Cola Bottlers Philippines,Corp.(Philippines)
Extra years of experience not listed above: 6 Years, 3 Months.

3. Education
Bachelor of Science Degree, Management Information System (MIS) – with majors in Computer System
Development (IT), Information / Business Management & Accounting
Ateneo de Zamboanga University,Philippines (Completion Date : April 1998)
Academic Accolades:
• Ranked 8 among pioneering graduates ofthe course from more than a 100 students.
• Served as a Student GovernmentMember and a Debate Team Member.
Bachelor's Degree, Philippine Law and Legislation at WesternMindanao State University
Location:Philippines (October 2001 to October 2004 (4 years studies)
Professional Trainings & Certifications:
• SAP EIT and BI Foundations,AFTC / EIT Testing Center
• Effective Communication,AF Training Center
• Interviews That Work, AF Training Center
• Handling Performance DevelopmentReview and Appraisals,AF Training Center
• Being an Effective Leader,AF Training Center
• Being an Effective Team Player, AF Training Center
• Account Management,AF Training Center
• Learning to Lead,AF Training Center
• Time Management,AF Training Center
• The Evolving and Step-Up Supervisor,AF Training Center
Skills and Competencies
Administration, Customer Service, Retail Sales& Operations, Strategic Business Development
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Setting Policies & Procedures, budget analysis, Administration/Office Management, Operations Excellence
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Cash Management, Supervising Customer Service Personnel, Developing & Maintaining Customer Relations
Level: Expert | Experience: 10 years or less | Last Used: 1 month or less
Human Resources Management, Standard Operating Procedures (SOP), Training & Development
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Retail Operations Management, Product Presentations, Profit Maximization, Revenue Generation
Level: Expert | Experience: 10 years or less | Last Used: 1 month or less
Liaison, Proposals, Reporting, Quotations, Negotiating Contracts, Reviewing Costs
Level: Expert | Experience: 10 years or less | Last Used: 1 month or less
Price Evaluations, Agreements, Compliance, Project Execution, Logistics, Product Handling
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Leadership, Team Building, Motivational Skills, Interpersonal & Communication Skills
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Microsoft Office Applications (MS Word, Excel, PowerPoint, Outlook)
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
SAP, BI, and Retail Pro Application
Level: Expert | Experience: More than 5 years | Last Used: 1 month or less
Languages
English
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less