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Regulatory compliance And
Benchmarking
PRESENTED BY
M NATARAJ,
2261050004,
M.PHARM – PQA – 1ST YEAR,
DEPARTMENT OF
PHARMACY,
ANNAMALAI UNIVERSITY .
SUBMITTED TO
DR.K.DEVI,MPHARM.,PH.D,
ASSISTANT PROFESSOR,
DEPARTMENT OF PHARMACY
ANNAMALAI UNIVERSITY
Contents
Regulatory compliance
 Introduction
Strategies
why compliance important
Customer confidence
Benchmarking
• Introduction
• Features
• Why benchmarking
• Benefits
• Types
• Process
• Advantages & Disadvantages
• limitations
Regulatory compliance
Introduction
 Regulatory compliance means being in accordance with the
regulations set out by regulators.
 It is being in a state where the regulatory requirements are
met to the fullest extent, as required by regulatory agencies.
 Meeting regulatory requirements is a prime requirement for
everyone who is part of an industry that is regulated.
 These regulations are made by the regulatory agencies across
the world,
 ensure the quality of products that are made by organizations in
their industry.
 Meeting regulatory compliance requirements is important for
business in al sectors, but is of critical importance to
pharmaceutical and medical devices.
What is complaiance ?
 The basic meaning focuses on target populations of
regulation.
Compliance Fulfillment/
conformity
Compliance encourages
Ethical behavior
Fosters the right values
Instills a culture of integrity
Compliance program
 To review policies and procedures through which
industry complies with the various regulations
 Program to prevent and detect violations of the
regulations
Strategies to achieve compliance
• Creating an environment that supports compliance
• Making compliance part of everyone's job
• Empowering the quality assurance sytem
• Employ the appropriate skill to optain cooperation
• Educating other departments
• Selling the benefit of quality and compliance
• Using internal audit effectively
• Reviewing and reporting quality and compliance data
• Explaining the consequence of noncompliance
WHY IS COMPLAIANCE IMPORTANTANCE
Risk elimination
• Regulatory agencies act in public interest
• lay out guidelines for products and services
• Following these guidelines help avoid:
• Fines and penalties
• Litigation
• Business interruptions
• Market delays
• Contract breaches
Enhance customer and investor
confidence
 No product is likely to gain the trust from everyone who matters,
right from the customers, stakeholders, employees and
investors alike, unless it has met regulatory compliance
requirements.
 Complying with regulatory requirements is the highest and
surest guarantee and safeguard for the efficiency and efficacy
of a product.
Regulation of compliances
 It is well known fact in India that FDA ensures the quality
of drug products by carefully monitoring drug
manufacturers’ compliance with its cGMP regulations.
 Quality assurance (QA) is a department put in place to
make sure they can meet this requirements.
 But, now a day’s US FDA realized that companies are
focusing only on compliance and not sufficiently
concentrating on quality.
 Regulatory compliance and quality are not the same,
Compliance is simply putting out sufficient effort to meet
cGMP’s minimum requirements.
 Quality is systematic continuous improvement process that
deliver intended performance.
 Quality is not only compliance, but even more such as
improved productivity, increased profitability and building brand
etc.
 Ten years ago the US FDA created “A Vision for 21st
Century Manufacturing”.
 With a goal for developing an efficient, flexible pharma
manufacturing sector producing high-quality drugs without
extensive regulatory oversight.
 It resulted in improvement of facilities, modernizing control
platforms/process technologies, quality-by-design (QbD)
programs
Benchmarking
What is benchmarking ?
Introduction
 Benchmarking was originally defined by D.T.
Kearns, the CEO of Xerox Corporation, in 1981 as
the continuous process of measuring products,
services, and practices against the toughest
competitors.
What is benchmarking
 Benchmarking is the process of improving performance
by continuously identifying, understanding, and adapting
outstanding practices found inside and outside the
organization.
 Benchmarking is Making Best Practices Your Daily
Practice. Benchmarking is the process of comparing
one’s business processes and performance metrics to
industry bests and/or best practices from other industries.
 Why are others better?
 How are others better?
 What can we learn?
 How can we catch up?
 How can we become the best in our sector?
Features of benchmarking
Continuous method of measuring and
comparing a firms business processes
against those of another firm
Discover performance gaps between ones
own processes and those of leading firms
Incorporate leading firms processes into
ones own strategy to fill the gaps and
improve performance
Improvement status
 Benchmarking is a tool for continuous improvement of the
management of processes in companies to help them to
gain world leadership.
Why benchmarking
 Traditional performance improvement trends seem not to be
sufficient for the highly competitive markets.In other words
external environment and market conditions change rapidly
 Customers’ expectations are highly liquid and are driven by
standards set by best performer.Any product or service just
below these standards may not catch the eyes of customer.
Bench
marking
Performance
improvement
Creative
thinking
Keep pace with
science and
technology
Meeting
customer
expectation
Markets
management
methods
Cope with
competive
Meeting quality
standards
Major benefits of benchmarking
Benchmarking
wheels
Types of benchmarking
What is being with
compared other
organisations
ON THE BASIS OF “WHAT”
IS BEING COMPARED
WITH OTHER
ORGANIZATIONS AND
“WHO” IS BEING
COMPARED WITH OUR
ORGANIZATION, WE CAN
CLASSIFY
BENCHMARKING.
What is being compared with
other organizations
Who is being compared with
our organization
Internal benchmarking
 This refers to the analysis and comparison of one or more
units within the same organization.
External benchmarking
 Where examples of good practices can be found in other
organizations and there is a lack of good practices within
internal business units.
Strategic benchmarking
 Strategic benchmarking deals with top management. It deals
with long term results. Strategic benchmarking focuses on how
companies compete.
 This form of benchmarking looks at what strategies the
organizations are using to make them successful.
 This is concerned with comparing different companies’
strategies and assessing the success of those strategies in the
marketplace.
Performance benchmarking
 Performance benchmarking focuses on assessing
competitive positions through comparing the products and
services of other competitors.
 When dealing with performance benchmarking,
organizations want to look at where their product or services
are in relation to competitors on the basis of things such as
reliability, quality, speed, and other product or service
characteristics.
Process benchmarking
 Process benchmarking focuses on the day-to-day
operations of the organization. It is the task of
improving the way processes performed every day.
 Some examples of work processes that could utilize
process benchmarking are the customer complaint
process, the billing process, the order fulfillment
process, and the recruitment process.
Advantages of benchmarking
 Learn from others experience & practices.
 It allows examination of present processes
 Aids change & improvement.
 Exposes performance gaps
Disadvantages of benchmarking
 Poorly defined benchmarks may lead to waste effort
and meaningless results.
 Some organizations have reluctance to share the
information.
 Benchmarking cannot change all required
improvement at once.
Limitations of benchmarking
 Benchmarking is a tough process that needs a lot of
commitment to succeed.
 Benchmarking should be a continues process as the
competition is always changing.
 Selection and empowerment of benchmarking teams.
 The adaptability of the practices should be tested and
the implementation results should be verified.
References
 Implementing Juran’s Road Map For Quality Leadership:
Benchmarks And Results, By Al Endres, Wiley, 2000 Pg No-
12.1
 Camp, Robert C. (1994). Business Process Benchmarking:
Finding And Implementing Best Practices, ASQC Quality
Press, Milwaukee.
 M. R. & Amin, N. A. (2003). Benchmarking Learning
Outcomes Of Undergraduate Business Education
Benchmarking: An International Journal, 10(6), 538-558.
 Anderson, B. (1999), “Industrial benchmarking for
competitive advantage”, Human Systems Management,
Vol. 18 No. 3.
 Bogan, C.E. and M.J English (1994), Benchmarking for
Best Practices: Winning Through Innovative Adoption, New
York: McGraw-Hill.
 Boxwell, Robert (1994), Benchmarking for a Competitive
Advantage, McGraw Hill, 1994
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Regulatory compliance and Benchmarking.pptx

  • 1. Regulatory compliance And Benchmarking PRESENTED BY M NATARAJ, 2261050004, M.PHARM – PQA – 1ST YEAR, DEPARTMENT OF PHARMACY, ANNAMALAI UNIVERSITY . SUBMITTED TO DR.K.DEVI,MPHARM.,PH.D, ASSISTANT PROFESSOR, DEPARTMENT OF PHARMACY ANNAMALAI UNIVERSITY
  • 3. Benchmarking • Introduction • Features • Why benchmarking • Benefits • Types • Process • Advantages & Disadvantages • limitations
  • 5. Introduction  Regulatory compliance means being in accordance with the regulations set out by regulators.  It is being in a state where the regulatory requirements are met to the fullest extent, as required by regulatory agencies.  Meeting regulatory requirements is a prime requirement for everyone who is part of an industry that is regulated.
  • 6.  These regulations are made by the regulatory agencies across the world,  ensure the quality of products that are made by organizations in their industry.  Meeting regulatory compliance requirements is important for business in al sectors, but is of critical importance to pharmaceutical and medical devices.
  • 7. What is complaiance ?  The basic meaning focuses on target populations of regulation. Compliance Fulfillment/ conformity
  • 8. Compliance encourages Ethical behavior Fosters the right values Instills a culture of integrity
  • 9. Compliance program  To review policies and procedures through which industry complies with the various regulations  Program to prevent and detect violations of the regulations
  • 10. Strategies to achieve compliance • Creating an environment that supports compliance • Making compliance part of everyone's job • Empowering the quality assurance sytem • Employ the appropriate skill to optain cooperation • Educating other departments • Selling the benefit of quality and compliance • Using internal audit effectively • Reviewing and reporting quality and compliance data • Explaining the consequence of noncompliance
  • 11. WHY IS COMPLAIANCE IMPORTANTANCE Risk elimination • Regulatory agencies act in public interest • lay out guidelines for products and services • Following these guidelines help avoid: • Fines and penalties • Litigation • Business interruptions • Market delays • Contract breaches
  • 12. Enhance customer and investor confidence  No product is likely to gain the trust from everyone who matters, right from the customers, stakeholders, employees and investors alike, unless it has met regulatory compliance requirements.  Complying with regulatory requirements is the highest and surest guarantee and safeguard for the efficiency and efficacy of a product.
  • 13. Regulation of compliances  It is well known fact in India that FDA ensures the quality of drug products by carefully monitoring drug manufacturers’ compliance with its cGMP regulations.  Quality assurance (QA) is a department put in place to make sure they can meet this requirements.  But, now a day’s US FDA realized that companies are focusing only on compliance and not sufficiently concentrating on quality.
  • 14.  Regulatory compliance and quality are not the same, Compliance is simply putting out sufficient effort to meet cGMP’s minimum requirements.  Quality is systematic continuous improvement process that deliver intended performance.  Quality is not only compliance, but even more such as improved productivity, increased profitability and building brand etc.
  • 15.  Ten years ago the US FDA created “A Vision for 21st Century Manufacturing”.  With a goal for developing an efficient, flexible pharma manufacturing sector producing high-quality drugs without extensive regulatory oversight.  It resulted in improvement of facilities, modernizing control platforms/process technologies, quality-by-design (QbD) programs
  • 18. Introduction  Benchmarking was originally defined by D.T. Kearns, the CEO of Xerox Corporation, in 1981 as the continuous process of measuring products, services, and practices against the toughest competitors.
  • 19. What is benchmarking  Benchmarking is the process of improving performance by continuously identifying, understanding, and adapting outstanding practices found inside and outside the organization.  Benchmarking is Making Best Practices Your Daily Practice. Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries.
  • 20.  Why are others better?  How are others better?  What can we learn?  How can we catch up?  How can we become the best in our sector?
  • 21. Features of benchmarking Continuous method of measuring and comparing a firms business processes against those of another firm Discover performance gaps between ones own processes and those of leading firms Incorporate leading firms processes into ones own strategy to fill the gaps and improve performance
  • 22. Improvement status  Benchmarking is a tool for continuous improvement of the management of processes in companies to help them to gain world leadership.
  • 23. Why benchmarking  Traditional performance improvement trends seem not to be sufficient for the highly competitive markets.In other words external environment and market conditions change rapidly  Customers’ expectations are highly liquid and are driven by standards set by best performer.Any product or service just below these standards may not catch the eyes of customer.
  • 24. Bench marking Performance improvement Creative thinking Keep pace with science and technology Meeting customer expectation Markets management methods Cope with competive Meeting quality standards
  • 25. Major benefits of benchmarking
  • 28. What is being with compared other organisations ON THE BASIS OF “WHAT” IS BEING COMPARED WITH OTHER ORGANIZATIONS AND “WHO” IS BEING COMPARED WITH OUR ORGANIZATION, WE CAN CLASSIFY BENCHMARKING. What is being compared with other organizations Who is being compared with our organization
  • 29.
  • 30. Internal benchmarking  This refers to the analysis and comparison of one or more units within the same organization.
  • 31. External benchmarking  Where examples of good practices can be found in other organizations and there is a lack of good practices within internal business units.
  • 32. Strategic benchmarking  Strategic benchmarking deals with top management. It deals with long term results. Strategic benchmarking focuses on how companies compete.  This form of benchmarking looks at what strategies the organizations are using to make them successful.  This is concerned with comparing different companies’ strategies and assessing the success of those strategies in the marketplace.
  • 33.
  • 34. Performance benchmarking  Performance benchmarking focuses on assessing competitive positions through comparing the products and services of other competitors.  When dealing with performance benchmarking, organizations want to look at where their product or services are in relation to competitors on the basis of things such as reliability, quality, speed, and other product or service characteristics.
  • 35. Process benchmarking  Process benchmarking focuses on the day-to-day operations of the organization. It is the task of improving the way processes performed every day.  Some examples of work processes that could utilize process benchmarking are the customer complaint process, the billing process, the order fulfillment process, and the recruitment process.
  • 36.
  • 37. Advantages of benchmarking  Learn from others experience & practices.  It allows examination of present processes  Aids change & improvement.  Exposes performance gaps
  • 38.
  • 39. Disadvantages of benchmarking  Poorly defined benchmarks may lead to waste effort and meaningless results.  Some organizations have reluctance to share the information.  Benchmarking cannot change all required improvement at once.
  • 40.
  • 41. Limitations of benchmarking  Benchmarking is a tough process that needs a lot of commitment to succeed.  Benchmarking should be a continues process as the competition is always changing.  Selection and empowerment of benchmarking teams.  The adaptability of the practices should be tested and the implementation results should be verified.
  • 42. References  Implementing Juran’s Road Map For Quality Leadership: Benchmarks And Results, By Al Endres, Wiley, 2000 Pg No- 12.1  Camp, Robert C. (1994). Business Process Benchmarking: Finding And Implementing Best Practices, ASQC Quality Press, Milwaukee.  M. R. & Amin, N. A. (2003). Benchmarking Learning Outcomes Of Undergraduate Business Education Benchmarking: An International Journal, 10(6), 538-558.
  • 43.  Anderson, B. (1999), “Industrial benchmarking for competitive advantage”, Human Systems Management, Vol. 18 No. 3.  Bogan, C.E. and M.J English (1994), Benchmarking for Best Practices: Winning Through Innovative Adoption, New York: McGraw-Hill.  Boxwell, Robert (1994), Benchmarking for a Competitive Advantage, McGraw Hill, 1994