1) The document discusses a student's reflection on learning about effective writing from Chapter 1 of their textbook.
2) The student learned about key aspects of effective writing like being clear, concise, and considering your audience, as well as characteristics of job-related writing like being practical, using visuals, and providing precise information.
3) The chapter also covered ethical writing in the workplace and techniques for dealing with ethical dilemmas, which was new knowledge for the student.