1. R. Keith Hatcher Garland, TX 75042 • 972-271-1007 • Rkhdmh@yahoo.com
BACKGROUND SUMMARY
Insurance Support with over 10 years experience in the insurance industry. Precise analytical and administrative
skills in record keeping, data entry and customer service are used to enhance office operations and procedures.
Dependable self-starter, self motivated with the ability to work with little to no supervision with
excellent organizational skills. Takes pride in a “Job, well done!” A demonstrated strong team player with
commitment to customer service. Quick learner enjoys challenges, seeking opportunity to learn and improve
proficiency. Committed to the highest level of excellence through achievement. Excellent verbal and written
communication skills. Consistent attention to detail.
PROFESSIONAL EXPERIENCE
AmTrust Financial Group 2016 – current
Dallas, Texas
Underwriting Support Technician
• Direct support to underwriters, ensure accuracy, coverage and completion of notices for all lines
of Commercial Insurance
• Issue and mailing of notices in total compliance with every states regulatory guidelines
TekSystems 2015 – 2016
Dallas, Texas
Operations Support Technician
• Direct support to underwriters, ensure accuracy, coverage and completion of notices for all lines
of Commercial Insurance
• Issue and mailing of notices in total compliance with every states regulatory guidelines
Allianz Global Corporate & Specialty; 2006 – 2013
Dallas, Texas
Account Technician
• Allianz Global Corporate & Specialty is a worldwide carrier for large industrial corporations and
global risks offering services across the entire spectrum of marine, aviation, corporate and industrial
insurance
• New Business and Renewal – Issuance of policies using underwriting materials such as UIS,
applications and rating sheets
• Endorsements – Processing of changes received from underwriters and agents
• SOX – Support SOX compliance of processes and procedures to ensure corporate governance
• Underwriting Assistance – Contribute to client focus, issuance of policy documentation, research
and premium reconciliation
• Premium Finance – Review of and processing of premium finance letters
• Reports – Ensure that reports are received for applicable policies and process as endorsement or
confirmation of reports as appropriate
• Concentration and Union – Enter property locations, building type, limits, deductibles and coverage
into database to ensure accurate records for catastrophe modeling
• Filings – File state and federal Motor Truck Cargo filings as needed

2. • Star Award winner for Excellence in Customer Service
R. Keith Hatcher Page Two
State Farm Insurance Company; 2004 – 2006
Dallas, Texas
ASR Technician
• Communicate daily with Agents, Agent Staff and Field Underwriters via phone, email, fax, and mail
• Conduct background and credit checks
• Ensures new staff has appropriate state licenses
• Issue of Licensed Staff Agreements for signingEnter agreements on system with corresponding lines
of business Appointment of staff and agents to State Farm companies
TECHNOLOGIES USED
Windows, CPP, ANA, XCel, FileNet, MS Office, DeScribe, Dbase IV, Lotus Notes, Rumba, Bysis,
Vantage, NPIR, AIMS, Outlook, Access, EPIC, AXIS, Documentum, Spinnaker, WINS and AWD.
EDUCATION
Western International University – University of Phoenix
Associate of Arts Business Administration
Life Office Management Association, Inc – Atlanta, GA
Associate, Customer Service
Associate, Insurance Agency Administration

3. • Issue of Licensed Staff Agreements for signingEnter agreements on system with corresponding lines
of businessAppointment of staff and agents to State Farm companies.R. Keith Hatcher
Page Two
American General Financial Services; 1999 – 2003
Dallas, Texas
Policy Change Analyst
• Communicates daily with Clients and Agents
• Reviews policies for qualification for Guaranteed Insurability Option benefit extensions
• Addition and deletion of riders and benefits
• Processes smoker changes on policies
• Processes face increases or decreases on policies
• Issue of duplicate policies and assembly of policies
• Conversion of term riders to whole life policies
• Issuance of new policies, renewals and renewal certificates
• Preparation of pre-renewals for Underwriter review
• Cancellation and Reinstatement of policies
Americo Life Insurance Company; 1993 – 1999
Kansas City, Missouri
Senior Group Administrator
• Communicates daily with Clients and Agents, servicing 240 group plans and over 8,000 active
participants
• Analyzes all requests for change of beneficiary and biography information
• Coordinates all enrollment and eligibility activities
• Writes new business proposals
• Calculates and requests monthly commission checks for over 100 agents
• Calculates Group Rate Renewals and ceded Reinsurance for payment
• Assisted Claims Unit with setup of checking accounts for claimants
TECHNOLOGIES USED
Windows, FileNet, MS Office, DeScribe, Dbase IV, Lotus Notes, Rumba, Bysis, Vantage, NPIR,
AIMS, Outlook, Access, EPIC, AXIS, Documentum, Spinnaker, WINS and AWD.
EDUCATION
Western International University – University of Phoenix
Associate of Arts Business Administration
Life Office Management Association, Inc - Dallas, TX
Associate, Customer Service
Associate, Insurance Agency Administration