Managed Services provides proactive 24/7 network monitoring and management to ensure critical business processes are available. This increases response time for user issues and eliminates emergency repair costs. Services include preventative maintenance, backups, security updates, and disaster recovery for a flat monthly fee. Customers gain peace of mind knowing their network is secure and efficient, allowing them to focus on their business rather than manage IT problems.

1. Managed ServicesTaking costs out of the support systemsWith innovative tools and processesJuly 2009

2. Peace of Mind A Proactive 24x7x365 Network Monitoring and Management ServiceA Secure Computing EnvironmentIncreased Operational EfficiencyTo Insure that Critical business processes and services are highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)Your Business Needs

3. Increased Response and Resolution Time for All User IssuesA Remote Service Desk to deliver Response and Resolution much more quickly than an onsite-only support process allowsTo eliminate the need to wait for an onsite service callYour Business Needs

4. IT Cost SavingsA Proactive hardware and software maintenance, patching and updating process to eliminate high emergency repair costsAbility to Budget for IT CostsA Flat-Fee Proactive IT Support PlanMitigate Business RiskAn effective Data Backup and Protection plan and processBusiness Continuity Planning in the event of DisasterYour Business Needs

5. Gain peace of mind with our blend of managed technical support services specifically designed to allow you to focus on running your business. Our support services increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one low, fixed monthly fee without any surprises, hidden costs or the hassle and expense of hiring your own full time IT staff. Support

6. Professional and IT Consulting Services for:As your Trusted Advisor and CIO, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.How Can We Help You?DesignAccountingAdvertisingHealthcare

7. Service back online (total downtime = 7+ hours)SP runs diagnosticsSP arrivesEscalates to Service Provider for helpUser arrives at the officeOutage occurs$ 14$ 12$ 10Cost(in 1000’s)$ 8$ 6Cost of Downtime WITHOUT Our Service$ 4$ 28am10am11am12pm1pm9am2pm3pm4pm6am7amTime

8. Represents time anddollar savingsService is back online(total time = 2 hours)We detects outageOne incident handled by Our Service pays for the entire year of serviceDowntime SAVINGS WITH Our ServiceCost8am10am11am12pm1pm9am2pm3pm4pm6am7amTime

9. Daily health checks (e.g. event log, disk space, cpu monitoring)Anti-virus updatesBack-up verificationUpdates to address system security vulnerabilitiesConfiguration managementVirus detection, elimination and protectionConsulting recommendationsOur Preventive Maintenance

10. Maximize Business ContinuityMaintain uptime at a predictable, monthly costProvide your business strategic technical insightsSecure your business from hackers or disgruntled employees.Gain a “Virtual IT” Department of Professionals Deliver Peace of mindAllows you to run your Business, not your networkWhat will We do for your Business?

11. Conduct a Business and Technology AssessmentDeliver Business and Technology Summary Report and RecommendationsImplement RecommendationsDeliver an Our Solutions PackagePerform Proactive Maintenance and Support and Seek Out and Present Beneficial Technology SolutionsNext Steps…

12. Where to start…