Digital transformation efforts shifted focus from pre-pandemic to during and expected post-pandemic periods. Pre-pandemic focused on business and customer experience enhancements through transforming front-end assets. During the pandemic, resilience and fulfilling pent-up demand drove transformation of both front-end and back-end assets. Post-pandemic transformation is expected to focus on tactical priorities like controlling costs while also building demand for customized solutions and harnessing information through transforming back-end systems.
This document outlines four types of digital revenue growth levers: existing revenue from selling existing digital assets, connected revenue by digitizing products and services and selling on a usage basis, platform revenue by operating a platform as a business, and new industries revenue through moving into new industries such as Tesla's move from batteries to cars which may require acquisitions or partnerships.
10.10.2018 The Shape of Procurement: how technology and the pace of change ar...OpusCapita
The pace of change is picking up speed in procurement departments. Procurement leaders are faced with huge opportunities for transformation, but understanding all the possibilities, technologies, as well as the risks involved can be a challenge. What will the future of procurement look like?
Unity Group is a digital transformation partner that has helped over 500 clients accelerate growth through digital makeovers. With over 20 years of experience and 220+ IT specialists across Europe, Unity Group specializes in enterprise integration, cloud architecture, e-commerce, CX solutions, and custom software development to help clients reimagine their business for the digital world.
Post COVID - Digital Growth Strategic Levers Vishal Sharma
This document outlines six strategic levers that services organizations can use to take advantage of increased digital spending in a post-COVID environment. The levers include acquiring digital technology companies through mergers and acquisitions, developing new digital products or services using commercial off-the-shelf technologies, forming joint ventures with digital tech firms, investing equity in digital businesses while conserving cash, holding public hackathons to spur innovation, and bootstrapping new digital startups with venture capital funds. The levers are described as easy to execute options that can provide good returns on invested capital according to sources like HBR, Gartner, and BCG.
1) IBM operates in 170 countries providing services, software, hardware, and financing. It aims to drive profitable growth through market insights and embracing customer needs.
2) IBM's Client Analytics combines quantitative techniques with consulting to drive measurable outcomes. It helps optimize IBM's marketing investments like customer events.
3) An optimization model was developed to suggest an optimal mix of over 300 event classes to maximize revenue while meeting business goals and constraints at minimum cost.
Running an Information-Services Business Within a Large Global Corporation
Mark Pandick, Manager, Knowledge Services, IBM Market Insights
The focus of this session was on how IBM’s Knowledge Services team operates an information-services business internally within a large global corporation. The session started from the premise that the organization does not have a budget per se, but is rather a self-funding model. This session discussed how to determine what types of services to offer; what kinds of IBM colleagues to serve; what value measurements to use; what funding mechanisms to use for content, people and IT resources. The session finished with key considerations and lessons learned for those who might try to implement something similar.
Digital transformation efforts shifted focus from pre-pandemic to during and expected post-pandemic periods. Pre-pandemic focused on business and customer experience enhancements through transforming front-end assets. During the pandemic, resilience and fulfilling pent-up demand drove transformation of both front-end and back-end assets. Post-pandemic transformation is expected to focus on tactical priorities like controlling costs while also building demand for customized solutions and harnessing information through transforming back-end systems.
This document outlines four types of digital revenue growth levers: existing revenue from selling existing digital assets, connected revenue by digitizing products and services and selling on a usage basis, platform revenue by operating a platform as a business, and new industries revenue through moving into new industries such as Tesla's move from batteries to cars which may require acquisitions or partnerships.
10.10.2018 The Shape of Procurement: how technology and the pace of change ar...OpusCapita
The pace of change is picking up speed in procurement departments. Procurement leaders are faced with huge opportunities for transformation, but understanding all the possibilities, technologies, as well as the risks involved can be a challenge. What will the future of procurement look like?
Unity Group is a digital transformation partner that has helped over 500 clients accelerate growth through digital makeovers. With over 20 years of experience and 220+ IT specialists across Europe, Unity Group specializes in enterprise integration, cloud architecture, e-commerce, CX solutions, and custom software development to help clients reimagine their business for the digital world.
Post COVID - Digital Growth Strategic Levers Vishal Sharma
This document outlines six strategic levers that services organizations can use to take advantage of increased digital spending in a post-COVID environment. The levers include acquiring digital technology companies through mergers and acquisitions, developing new digital products or services using commercial off-the-shelf technologies, forming joint ventures with digital tech firms, investing equity in digital businesses while conserving cash, holding public hackathons to spur innovation, and bootstrapping new digital startups with venture capital funds. The levers are described as easy to execute options that can provide good returns on invested capital according to sources like HBR, Gartner, and BCG.
1) IBM operates in 170 countries providing services, software, hardware, and financing. It aims to drive profitable growth through market insights and embracing customer needs.
2) IBM's Client Analytics combines quantitative techniques with consulting to drive measurable outcomes. It helps optimize IBM's marketing investments like customer events.
3) An optimization model was developed to suggest an optimal mix of over 300 event classes to maximize revenue while meeting business goals and constraints at minimum cost.
Running an Information-Services Business Within a Large Global Corporation
Mark Pandick, Manager, Knowledge Services, IBM Market Insights
The focus of this session was on how IBM’s Knowledge Services team operates an information-services business internally within a large global corporation. The session started from the premise that the organization does not have a budget per se, but is rather a self-funding model. This session discussed how to determine what types of services to offer; what kinds of IBM colleagues to serve; what value measurements to use; what funding mechanisms to use for content, people and IT resources. The session finished with key considerations and lessons learned for those who might try to implement something similar.
Este documento presenta el programa y resúmenes de las comunicaciones, experiencias profesionales y ponencias de las XII Jornadas Españolas de Documentación y la Conferencia EBLIDA-NAPLE 2011. Los temas tratados incluyen la evolución de la profesión, innovación en sistemas de información, gestión de recursos electrónicos y servicios a usuarios. El evento reunió a profesionales de bibliotecas, archivos y documentación para debatir sobre el presente y futuro de la profesión.
The document provides examples of cube numbers from 1 to 10. It lists 1, 8, 27, 64, 125, 216, 343, 512, 729, and 1000 as the cube of the numbers 1 through 10. It notes that these numbers are also called cubic numbers.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document provides an overview and comparison of standard construction contracts, specifically the JCT and NEC contracts commonly used in the UK. It outlines the key types of construction contracts including lump sum, cost plus, cost reimbursable, design-build, and turnkey. The document then compares aspects of the JCT and NEC contracts related to time, cost, and quality. Some similarities between the contracts are noted, such as provisions for stating project timelines and handling variations/changes. Key differences are also highlighted, such as the JCT's more subjective tests for compensation versus NEC's objective tests, and differing approaches to defects processes and notifications.
Pascal Born, VP Supply Chain Solutions at Neovia Logistics - Global inventory...Global Business Events
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Dokumen tersebut membahas tiga poin penting tentang pemasaran dalam pengelolaan usaha, yaitu:
1. Pentingnya memahami seni menjual untuk menarik pembeli dan meningkatkan keberhasilan bisnis.
2. Peran kunci tenaga penjualan dalam meningkatkan penjualan dan laba perusahaan serta mempertahankan bisnis.
3. Faktor-faktor yang perlu dipertimbangkan dalam menentukan harga jual seperti biaya
Membuat analisis SWOT untuk menilai kekuatan, kelemahan, peluang, dan ancaman bisnis. Menyusun bauran pemasaran yang tepat dengan memilih produk, harga, tempat, dan promosi yang sesuai. Memantau respons pemasaran untuk menyesuaikan strategi pemasaran yang efektif.
Dimensi diri, kesadaran diri, memahami keterampilan interpersonal, Menigkatkan kesadaran diri anda, meningkatkan diri anda untuk lebih terbuka, meningkatkan harga diri,
Dokumen ini berisi program semester mata pelajaran Fiqih untuk kelas III semester 1 dan 2. Terdapat 5 standar kompetensi yang akan dicapai selama semester yaitu mengenal shalat sunnah rawatib, shalat Jumat, tata cara shalat bagi orang sakit, puasa Ramadhan, dan amalan-amalan di bulan Ramadhan. Program ini memuat alokasi waktu pelaksanaan materi dan jadwal ulangan harian serta UAS.
This document discusses innovation in banking and challenges to innovation. It summarizes that innovation in banking should mainly focus on customer experience, analytics, cloud technology, APIs, machine learning, and robotic process automation. It also notes that barriers to innovation include lack of leadership buy-in, budget issues, risk aversion in company culture, and company politics. Open innovation and design thinking can help break down silos and bring together diverse expertise to drive innovation. Data-driven innovation is also challenging as data is often siloed within organizations without a single source of truth or ability to track customers across systems.
App Marketing für Mobile Publisher - Vortrag KMM Hamburg 2021 - Sven JuergensSven Jürgens
Vorstellung des App Marketings für Indie Entwickler sowie für Klein- und Mittelständische Mobile Publisher. Über welche Kanäle finden User eine App in den App Stores? Wie kann die Conversion Rate maximiert werden? Wie erhöht man die Kundenbindung im Zusammenhang mit einer Spiele App? Es werden zudem Strategien zur Monetaresierung vorgestellt, um den Kundenwert einer App zu erhöhen.
Economic and social activity facilitated by digital platforms that are typically online matchmakers or technology frameworks. Beyond examples like Amazon, Airbnb, Uber or Baidu, we dive into innovation & startup platforms, which provides a common technology framework upon which others can build, such as the many independent developers.
Topics:
- A fundamental change in business logic
- Basics of platform economy
- Value of data
- Connecting themes
- Platform economy business models
- Case: Startup Commons
- Designing platform economy business models
The document outlines a mobile marketing startup with 4 founders focusing on helping businesses attract nearby customers and users find relevant local promotions and deals. The solution provides precise real-time targeted notifications and measurements for businesses while engaging users with rewards. Metrics show growing traction with over 6,000 businesses and 500+ weekly app downloads, and the founders are seeking a 180,000 EUR investment to fund further marketing, development and operations.
A revolution is under way where businesses and their systems are connecting to digital communities of existing and potential partners. In this world:• Sellers quickly find new business opportunities with a network of purchase-ready prospects
• Buyers efficiently discover new sources of supply and coordinate orders across their supply chains — all in real-time
• Companies can have transparency into payables and receivables to make better working capital decisions
In this session we will investigate the key elements that allow the emerging leaders to embrace the new world of Networked Business, and what steps you must take to continue to flourish.
Market trends, strategies and M&A activities in the event ticketing landscapeMarcus Garbe
Transaction Consulting is a boutique advisory firm based in Zurich that provides consulting services, particularly for technology companies at growth stages, financial sponsors, and corporations seeking growth through M&A. The firm was founded in 2010 and specializes in sectors like ticketing. It advises on growth strategies, M&A transactions, and IPO/trade sale preparation. Founder Marcus Garbe has over 20 years of experience in consulting, entrepreneurship, and the entertainment/ticketing industry.
The document discusses how marketing is changing and converging digital and traditional approaches. It notes that marketing is becoming more data-driven, personalized, and focused on customer experience across multiple channels. New technologies allow for more comprehensive customer insights and integrated marketing operations. The document advocates that companies adopt a more customer-centric approach and integrated marketing suite to navigate these changes and better generate demand.
Este documento presenta el programa y resúmenes de las comunicaciones, experiencias profesionales y ponencias de las XII Jornadas Españolas de Documentación y la Conferencia EBLIDA-NAPLE 2011. Los temas tratados incluyen la evolución de la profesión, innovación en sistemas de información, gestión de recursos electrónicos y servicios a usuarios. El evento reunió a profesionales de bibliotecas, archivos y documentación para debatir sobre el presente y futuro de la profesión.
The document provides examples of cube numbers from 1 to 10. It lists 1, 8, 27, 64, 125, 216, 343, 512, 729, and 1000 as the cube of the numbers 1 through 10. It notes that these numbers are also called cubic numbers.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
This document provides an overview and comparison of standard construction contracts, specifically the JCT and NEC contracts commonly used in the UK. It outlines the key types of construction contracts including lump sum, cost plus, cost reimbursable, design-build, and turnkey. The document then compares aspects of the JCT and NEC contracts related to time, cost, and quality. Some similarities between the contracts are noted, such as provisions for stating project timelines and handling variations/changes. Key differences are also highlighted, such as the JCT's more subjective tests for compensation versus NEC's objective tests, and differing approaches to defects processes and notifications.
Pascal Born, VP Supply Chain Solutions at Neovia Logistics - Global inventory...Global Business Events
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Dokumen tersebut membahas tiga poin penting tentang pemasaran dalam pengelolaan usaha, yaitu:
1. Pentingnya memahami seni menjual untuk menarik pembeli dan meningkatkan keberhasilan bisnis.
2. Peran kunci tenaga penjualan dalam meningkatkan penjualan dan laba perusahaan serta mempertahankan bisnis.
3. Faktor-faktor yang perlu dipertimbangkan dalam menentukan harga jual seperti biaya
Membuat analisis SWOT untuk menilai kekuatan, kelemahan, peluang, dan ancaman bisnis. Menyusun bauran pemasaran yang tepat dengan memilih produk, harga, tempat, dan promosi yang sesuai. Memantau respons pemasaran untuk menyesuaikan strategi pemasaran yang efektif.
Dimensi diri, kesadaran diri, memahami keterampilan interpersonal, Menigkatkan kesadaran diri anda, meningkatkan diri anda untuk lebih terbuka, meningkatkan harga diri,
Dokumen ini berisi program semester mata pelajaran Fiqih untuk kelas III semester 1 dan 2. Terdapat 5 standar kompetensi yang akan dicapai selama semester yaitu mengenal shalat sunnah rawatib, shalat Jumat, tata cara shalat bagi orang sakit, puasa Ramadhan, dan amalan-amalan di bulan Ramadhan. Program ini memuat alokasi waktu pelaksanaan materi dan jadwal ulangan harian serta UAS.
This document discusses innovation in banking and challenges to innovation. It summarizes that innovation in banking should mainly focus on customer experience, analytics, cloud technology, APIs, machine learning, and robotic process automation. It also notes that barriers to innovation include lack of leadership buy-in, budget issues, risk aversion in company culture, and company politics. Open innovation and design thinking can help break down silos and bring together diverse expertise to drive innovation. Data-driven innovation is also challenging as data is often siloed within organizations without a single source of truth or ability to track customers across systems.
App Marketing für Mobile Publisher - Vortrag KMM Hamburg 2021 - Sven JuergensSven Jürgens
Vorstellung des App Marketings für Indie Entwickler sowie für Klein- und Mittelständische Mobile Publisher. Über welche Kanäle finden User eine App in den App Stores? Wie kann die Conversion Rate maximiert werden? Wie erhöht man die Kundenbindung im Zusammenhang mit einer Spiele App? Es werden zudem Strategien zur Monetaresierung vorgestellt, um den Kundenwert einer App zu erhöhen.
Economic and social activity facilitated by digital platforms that are typically online matchmakers or technology frameworks. Beyond examples like Amazon, Airbnb, Uber or Baidu, we dive into innovation & startup platforms, which provides a common technology framework upon which others can build, such as the many independent developers.
Topics:
- A fundamental change in business logic
- Basics of platform economy
- Value of data
- Connecting themes
- Platform economy business models
- Case: Startup Commons
- Designing platform economy business models
The document outlines a mobile marketing startup with 4 founders focusing on helping businesses attract nearby customers and users find relevant local promotions and deals. The solution provides precise real-time targeted notifications and measurements for businesses while engaging users with rewards. Metrics show growing traction with over 6,000 businesses and 500+ weekly app downloads, and the founders are seeking a 180,000 EUR investment to fund further marketing, development and operations.
A revolution is under way where businesses and their systems are connecting to digital communities of existing and potential partners. In this world:• Sellers quickly find new business opportunities with a network of purchase-ready prospects
• Buyers efficiently discover new sources of supply and coordinate orders across their supply chains — all in real-time
• Companies can have transparency into payables and receivables to make better working capital decisions
In this session we will investigate the key elements that allow the emerging leaders to embrace the new world of Networked Business, and what steps you must take to continue to flourish.
Market trends, strategies and M&A activities in the event ticketing landscapeMarcus Garbe
Transaction Consulting is a boutique advisory firm based in Zurich that provides consulting services, particularly for technology companies at growth stages, financial sponsors, and corporations seeking growth through M&A. The firm was founded in 2010 and specializes in sectors like ticketing. It advises on growth strategies, M&A transactions, and IPO/trade sale preparation. Founder Marcus Garbe has over 20 years of experience in consulting, entrepreneurship, and the entertainment/ticketing industry.
The document discusses how marketing is changing and converging digital and traditional approaches. It notes that marketing is becoming more data-driven, personalized, and focused on customer experience across multiple channels. New technologies allow for more comprehensive customer insights and integrated marketing operations. The document advocates that companies adopt a more customer-centric approach and integrated marketing suite to navigate these changes and better generate demand.
How DMP Will Save Marketing - Myths, Truths and Best PracticesAnnalect Finland
Annalect Finland's Managing Director Jussi Piri's presentation on DMPs, their role in Marketing, and how we at Annalect use them to reap fabulous results.
Webtrekk´s presentation at the Marketing Insights & Big Data event 2014, Utrecht.
Be prepared, focus and look for small changes that drive big bucks.
E.g. measuring impact TV commercials on online revenue.
For more info please contact Fred Pellenaars, Country manager Benelux
fred.pellenaars@webtrekk.com
+31 6 347 11 500
Data as a Profit Driver – Emerging Techniques to Monetize Data as a Strategic...DATAVERSITY
Donna Burbank presented techniques for monetizing data as a strategic asset. She discussed improving core business through optimizing revenue, minimizing costs, and reducing risk. New opportunities include developing products and services like smart metering and selling data sets. Data initiatives can yield substantial benefits; for example, BT Group achieved over $800 million from data quality improvements.
How To Drive Exponential Growth Using Unconventional Data SourcesChartio
Meteor — one of the largest open source platforms for building web and mobile apps — lives or dies by community growth and project adoption.
Meteor pulls together all dimensions of their customer data — from Github to Zendesk — to power critical platform growth and adoption. They’ve developed a unique analytics stack that processes and analyzes millions of rows of data to deliver the insights they need.
See the full webinar here: http://landing.chartio.com/webinar-meteor-and-segment
Transforming Data into Insights, Decisions, and Actions ศาสตร์ของการใช้ตัวเลขและข้อมูล ใน Business Aspect เพื่อขับเคลื่อนองค์กรและกลยุทธ์ทางการตลาด with Case Studies
The document discusses threats facing international travel agencies from online competition and strategies for survival. Rosenbluth International addressed these threats by becoming a corporate travel agency, offering innovative e-commerce applications to optimize savings for corporations. This led to increased market share and profits for the company, demonstrating how digital technologies can provide competitive advantages.
Valuez was my master's opportunity development project where we developed a business opportunity called Valuez. Valuez converts gaming scores to e-commerce gift cards creating real-value for gamers and bringing countless numbers of mobile gamers to e-commerces. In its 5-year roadmap, it was aiming to connect digital business though a unified scoring system called "Matrix" powered by blockchain.
Microsoft is a leading technology company founded in 1975 that produces software, services, and consumer electronics. This marketing plan outlines Microsoft's mission to empower all individuals and organizations through innovative technology. It analyzes Microsoft's strengths in reputation and products against weaknesses in innovation, and details opportunities in mobile and acquisitions versus threats from competition. The plan targets both businesses and younger consumers, and recommends strategies around pricing, promotion, and distribution across multiple channels to achieve financial objectives of cost control and international expansion.
This document discusses marketing automation and customer experiences best practices in consumer industries. It provides an overview of Business & Decision, a global consulting and systems integrator firm with expertise in areas like CRM, BI and EPM. It outlines Business & Decision's approach to customer experience management, leveraging technologies like social CRM, mobile CRM and data management to improve the customer experience across channels. It also discusses how to balance customer experience with marketing productivity and the need to realign legacy processes and technologies with new realities like social media, mobility, real-time data and customer-centric experiences.
Financial Markets Data & Analytics Led TransformationGianpaolo Zampol
How big data, advanced analytics and cognitive computing is disrupting traditional business and operating models in financial markets? New competitors, powered by social, mobile, analytics, and cloud computing, are making new business models emerging rapidly. Wealth Management, Corporate Banking and Transaction Banking & Payments are significant sources of growth in Financial Markets. How take advantage from those new technologies to face this new scenario?
Big data comes from a variety of sources and in different formats. It is characterized by its volume, velocity, and variety. Organizations are using big data to gain business insights through analytics. This allows them to increase revenue, reduce costs, optimize processes, and manage risks. Examples of big data uses include marketing campaign analysis, customer segmentation, and fraud detection. Companies must overcome technological and organizational challenges to successfully leverage big data.
The Games Industry Analytics Forum returned for its first gathering of 2015 in the UK and its 8th meet-up.
The line up was as follows:
Changes in Mobile Play & its Analytic Implications
Philip Tuck - Gaming Realms
The Trials of Building a Custom Analytics Solution
Andres Tallos - Fun Fungus
Analytics and Adserving: The Future
A panel of experts from Rebellion, Bee7, InMobi and deltaDNA looked at the issues surrounding the future of analytics and adserving.
A video of the GIAF including the panel discussion will be available on the deltaDNA blog from April 21st 2015.
Similar to Ramón Romero Pérez, Head of Global Supply and Facility Management at Bigpoint - Sourcing as a strategic lever (20)
Guy Dunkerley, Director, Procurement and Supply Chain Customer Equipment at E...Global Business Events
This document discusses the link between supply chain and financial performance. It argues that the best supply chains integrate demand, supply and product development, and work backwards from customers. It also discusses how aligning supply chain and finance processes, such as through shared reporting and cost accounting, can improve outcomes. Examples provided estimate tax and supply chain optimization could increase profits by 59-101% through strategies like supply network redesign and contract negotiations using total cost of ownership analysis. The call to action is to strengthen collaboration between supply chain and finance functions.
Volker Schmitz, Director, Supply Chain Operations at HP - Leadership by Suppl...Global Business Events
This document discusses HP's global supply chain operations. It notes that every 60 seconds, HP's supply chain delivers 120 PCs and 100 printers to customers. HP uses a variety of manufacturing locations and transportation methods to supply products efficiently. This includes using ocean freight gateways in Rotterdam, Piraeus, and Dubai to transport products from manufacturing hubs in Asia to markets in Europe, the Middle East, and Africa. The supply chain aims to optimize costs and inventory levels while meeting business needs.
Jim Roebuck, Logistics Director at Shop Direct Group - Reverse flow in e-comm...Global Business Events
Returns are a necessary challenge for online retailers, with over 6 million returns annually for one company discussed. To provide a positive customer experience, the company offers customers three core return options with free returns, fast credit times averaging 2 days, and a choice of carriers including Royal Mail, Collect+, and home collection. While making returns easy is important for customers, it also presents logistical and financial challenges for processing large volumes of returns efficiently.
Martin McKie, Director EMEA Supply Chain at Arris - Collaboration: The key to...Global Business Events
Collaboration between companies is key to supply chain success. The document discusses collaborative planning, forecasting, and replenishment (CPFR), where a customer and supplier jointly create plans, forecasts, and replenishment schedules. CPFR provides benefits like improved demand visibility, flexibility, and inventory optimization for both companies. It requires open communication and a long-term perspective from dedicated resources to overcome challenges like short-term issues and building trust. When done effectively, CPFR can improve sales, delivery times, and responsiveness for customers and suppliers throughout the supply chain.
Davide Palumbo, Head of Operations, Supply Chain and Systems at Mitsubushi - ...Global Business Events
Davide Palumbo argues that competition is not always negative and can be used to improve logistics performance. Specifically:
1) A company can learn from their competitors' logistics strategies and choices by considering using the same third-party logistics provider (3PL) as their competitors. This 3PL will understand the industry needs and solutions may transfer.
2) Using the same 3PL as competitors can increase synergy in distribution by shipping to the same customers more frequently, improving customer satisfaction and making planning easier.
3) Increased shipment frequency and volume optimizations from enhanced synergy can lower logistics costs through consolidated shipments and improved utilization.
Chris Haighton, Head of Retail Logistics at Shop Direct - Delivering what the...Global Business Events
- Customers want free delivery and are willing to pay for premium delivery options like next day or Saturday delivery.
- Shop Direct Group offered free Click & Collect delivery to improve NPS scores and saw Collect+ orders increase from 8% to 25% of orders.
- A collaboration with delivery partner Yodel allowed Saturday delivery, increasing premium sales by £1M annually but also decreasing NPS for "cost of delivery" on some brands.
- Market delivery offerings include standard 3-5 day, next day, nominated day, morning/evening options, same day and various click and collect options. Determining the right balance is important.
Richard Farquharson, Head of Supply Chain & Planning EMEA at AstraZeneca - Ma...Global Business Events
The document discusses making the pharmaceutical supply chain more effective and engaging the commercial function. It notes that currently:
1) Lead times in the pharma supply chain are long, up to 400 days, and inventory turnover is low.
2) Stock outs are unacceptable as they affect patients' lives, but historically companies have avoided them by keeping lots of inventory.
3) To engage commercial functions like marketing, operations must provide customer insights, ensure product availability, manage risk, and challenge the status quo with innovative ideas that help drive sales and brand value. Both operations and commercial functions are essential to building effective, efficient future supply chains.
The presentation discusses the future of supply chain management. It argues that current supply chain processes are flawed in that they are designed for machines but use humans, assume more information always leads to better decisions, rely on batch processing, and feature isolated data exchange between partners. The presentation proposes designing processes that recognize human cognitive limitations, focus on information-centric rather than human-centric processes, enable real-time response, and facilitate integrated planning across partners through virtual marketplaces. Adopting these approaches could significantly improve metrics like profitability, utilization, sales and customer ratings.
Bert De Winter, Director PPS EMEA Logistics at HP - How to enable your supply...Global Business Events
The document discusses HP's supply chain and logistics network. It describes how the network adapts to volatile markets and creates new capabilities for emerging markets. Key points are developing a highly responsive, predictable, and cost-effective supply chain while ensuring social and environmental responsibility. The challenges are anticipating changing customer needs, business models, competition, and disasters as well as expanding into new markets with different practices and regulations.
IMI Plc is exploring various cost savings levers in their logistics and supply chain operations, including benchmarking, negotiations, reverse auctions, and supplier relationship management. Through an e-auction process, IMI achieved savings of 18.4-59.7% on various commodity categories such as metal parts, packaging, and freight. Regular benchmarking against market indices like the Shanghai Containerized Freight Index allows IMI to ensure their rates remain competitive. Managing supplier relationships closely also supports ongoing cost avoidance and savings.
Wenerios Tsagkalidis, VP Supply Chain at Unilever - How to run a cost effecti...Global Business Events
Unilever's ice cream supply chain in Europe has transitioned from localized operations in 2006 to a more regionalized model presently. Sustainability initiatives include sustainable sourcing, reducing energy and water usage in factories. Key challenges include balancing seasonal capacity and stock levels given ice cream's sensitivity to weather. Safety is a top priority, with a 150% reduction in accidents over six years. Customer service focuses on case fill rates, on-time deliveries, and on-shelf availability. The supply chain aims to maximize service through its European factory and distribution network while improving cost competitiveness.
Tom Rose, Senior Supply Chain Manager at Asda - Designing collaborative Solut...Global Business Events
Tom Rose outlines changes in customer demand that have impacted supply chains and discusses Asda's collaboration with suppliers. Asda aims for day 1 delivery for orders within 3 days and delivery on any day of the week. Collaboration has benefits like improved availability, reduced inventory and costs. Asda works with top suppliers on a structured engagement approach including delivery coordination, inbound smoothing and raising all suppliers to minimum standards. The goal is an agile, lean and collaborative supply chain responsive to customer demand.
Donald Walker, Global Supply Planning Director at Life Technologies - The use...Global Business Events
This document provides an agenda and overview of a presentation on demand profiling principles, process, and practice given by Donald Walker. It discusses how demand profiling involves segmenting customers based on purchasing patterns and using statistics to analyze demand behavior over time in order to group products and better manage forecasts, inventory, and production planning. Examples are given showing how demand profiling helped identify changes in demand that allowed for improvements in availability and reductions in missed orders. The presentation emphasizes how demand profiling establishes information about buying behavior that can enable conversations to potentially change problematic behavior.
Andy Smith, Head of Supply Chain at Computacenter - Big shed spare capacityGlobal Business Events
The document discusses Computacenter's warehouse operations from 2008-2012. It shows that the volume of items shipped declined during this period, leaving excess warehouse space. In an effort to utilize spare capacity and reduce losses, Computacenter employed a salesperson, advertised space, and worked with space brokers, but found a better solution through sharing warehouse space with another company. This new venture led to increased revenue, better staff and space utilization, higher contribution, and decreased losses for Computacenter.
Alan Braithwaite, Professor Cranfield University School of Management - 5 Sup...Global Business Events
The document outlines 5 supply chain "maxims" for high performance in the coming decade: 1) build in customer service excellence, 2) reduce unprofitable complexity in customers and products, 3) design, plan, and execute for agility, 4) synchronize and integrate to eliminate waste, and 5) collaborate to leverage performance. It argues that structural flexibility, configuring supply chains through rules and engagement, end-to-end integration, and designing for resilience will be key capabilities. Adopting these maxims and capabilities can help companies manage complexity for profitability and align with customers and suppliers for co-created value.
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Recruiting in the Digital Age: A Social Media MasterclassLuanWise
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Ramón Romero Pérez, Head of Global Supply and Facility Management at Bigpoint - Sourcing as a strategic lever
1. Sourcing as a Strategic Lever
Ramón Romero Pérez
Head of Global Supply and Facility Management (GSFM)
Supply Chain & Logistics Event
Heathrow, July 10, 2013
2. 2
Bigpoint is a three-digit million Euro (in revenue) company
which offers browser-based online games
Company overview
• Developer and publisher of
browser-based online games
• Founded in 2002
• Three-digit million Euro sales in
revenue
• More than 700 employees
worldwide in 10 local offices
(HQ in Hamburg, Germany)
• Acquired in 2011 by Summit
Partners and TA Associates for
US$ 350 mil.
Total market for online games is US$ 19 bn.
and growing by more than 15% annually
Selected products
3. 3
Manage your own farm and perform all activities:
cultivate products, harvest products, sell products
Objective of
the game
Free to play
The game can be accessed through browser and
played for free (even to advance you do not need to pay)
Voluntary
payment
If players want to advance faster in a game or buy improved
or customized features (e.g. fertilizer, additional workforce for
harvest season, seeds for exotic products), they can pay for it
Business model: “Free to play – voluntary payment”
Revenue is generated through “virtual products”
4. 4
10
local sales offices
1,000
media partners
30,000
affiliate partners
Worldwide distribution through local sales offices and more
than 1,000 distribution partners
5. 6
What does a company like Bigpoint purchase actually? –
60% is spend related to IT and Marketing
Marketing
(~40%)
IT
(~30%)
Production
(~20%)
Other
• Hardware
• Software
• Hosting services
• …
• “Classical“ Marketing (Agencies,
TV spots)
• Digital Marketing (SEM, SEO,
Social marketing)
• Marketing consulting
• …
• Art/ Sound services
• Programming
• …
Sub-categories Typical challenges
• Financial services (Audit, Tax, etc.)
• …
• „Online marketing“ is a very new
discipline (SEO, SEM, social) – is it going
to substitute or complement
„traditional“ marketing
• Costs of online marketing have
quadrupled during the last years – so
has marketing‘s effectiveness
• Right technology for managing large
amount of data (“Big Data“)
• Connectivity to new markets (e.g. BRIC)
• Virtualized vs. Stationery infrastructure
• Many services/ products/ vendors are
very new – who is there in the next five
years
• Vendors lack often structures – who are
the right ones to support growth
Main categories
(% of spend)
6. What is the Strategic Value of Sourcing?
7
Costs and Cash optimization
Innovation
Sourcing
as
strategic
lever
3
Revenue generation
Cross-functional collaboration
2
1
4
7. Optimization of Costs and Cash is bread and butter
business in Sourcing – and helps to show tangible results
8
1
Cash
Costs
Alternative to reach cost and cash
optimization are often more difficult
and painful to achieve
• … Reduction of labor costs?
• … Increase of end product prices?
• ... Higher utilization?
Sourcing
8. Sourcing as a “Revenue-generating“ discipline
2
• Bigpoint cooperates with more than 1,000 media partners,
TV stations, cable networks worldwide
• Media partner provide free media spots or digital marketing
• Bigpoint’s payment is subject to revenue share
Media spots/
digital marketing
Revenue share
9. Sourcing as an enabler for innovation
10
• Bigpoint has “zillions” of static and dynamic user data -
minute by minute, day by day
• Bigpoint lacked technological capabilities in order to manage these data
• In a innovation partnership, new technology to analyze existing
customer data in real-time was applied to Bigpoint
• 330 mil. user
• “Zillions“ of static and
dynamic user data
Co-innovation project on
BIG DATA with leading
IT software provider
3
+ =
Real-Time Analysis
• Dynamic Pricing:
• e.g. one-time price
discounts for products
• Real-Time, customized offers:
• e.g. another feature/
product if customer is
signaling to quit a game
10. Sourcing as enabler for “Cross-collaboration“
11
• Bigpoint submits more than 30 mil. emails to users
per day (no SPAM!)
• These emails are either for based on CRM activities (e.g. newsletters) or
system emails
• In order to submit, emails more efficiently, an external provider was
selected involving several stakeholders with diverse interests
Marketing IT Finance Legal
4
Procurement
Manages stakeholder, interests and “bring people together“
Good
solution
Stable
system
Cost and
cash
efficient
Major interest
Complies
with data
security
11. 12
• Costs and Cash Optimization are a basis
• Sourcing is a Strategic Lever beyond cost and cash
optimization …
• … because it can contribute to Revenue
• … it helps to identify suppliers for leading-edge
technology
• … it supports cross-collaboration within an organization
Key learnings
Summary
12. Find us on
Bigpoint GmbH
Ramón Romero Pérez
Head of Global Supply and Facility Management
Drehbahn 47-48
20354 Hamburg
Germany
Tel +49 40.88 14 13 - 223
Fax +49 40.88 14 13 - 11
r.romero@bigpoint.net
www.bigpoint.net
For any questions, please do not
hesitate to contact me
13