This document provides a summary of Rajesh Bhatia's professional experience and qualifications. It includes: 1) Over 17 years of experience in supply chain, business intelligence, data warehousing, analytics, project management, and process improvement roles in Fortune 200 companies. 2) Most recently, Rajesh worked as a BI Project Manager and ScrumMaster where he managed the implementation of an enterprise data warehouse using agile methodology, dimensional modeling, and SQL. 3) Prior experience includes supply chain analytics and optimization projects at Safeway that identified over $4 million in annual cost savings, and process reengineering and governance roles at CSC.

1. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
RAJESH BHATIA
3381 Calvin Avenue, San Jose, CA 95124
510-676-8950 (Cell)
E-Mail: rajesh.bhatia6@gmail.com
Work Status: US Citizen
SUMMARY
 Dynamic, results-oriented leader, MS, MBA, PMP, CISA, CGEIT, ITIL, CobiT, CMMI Dev
 17+ yrs experience in Supply Chain, Financial Services/Mortgage/Banking, Business
Intelligence, Data Warehousing, Analytics, Governance, BPR, Service Mgmt, Project Mgmt
 Experience in Fortune 200 companies: Safeway, CSC, Oracle, & Sun Microsystems.
 Last worked in National Mortgage Insurance as a BI Project Manager/ScrumMaster. Managed
the implementation of a Data Warehouse using Star Schema, Agile/Scrum, SSIS.
 Previously worked in Safeway on Supply Chain Business Analytics, Modeling, Optimization:
 Managed project which realized $2MM/yr in DC labor productivity savings
 Analyzed & identified $2MM/yr LTL Consolidation, $660K/yr Buyer PO Consolidation,
& $400K/yr in Transportation shop labor productivity savings
 Prior to that, worked as a Sr. Manager, Business Process Re-engineering, at CSC:
 Managed PMO Governance institutionalization & transitioned new accts
 Prior to that, worked as a IT Service Manager with the CSC Sun Microsystems account:
 Managed BI, eCommerce, & ERP virtual teams operating 24x7 with 25+ resources.
 Prior to that, managed Business Intelligence projects at Sun Microsystems.
WORK EXPERIENCE
EDW/BI Architect/Project Manager/ScrumMaster, (Apr 2014-Nov 2014)
National Mortgage Insurance Corporation (National MI), Emeryville, CA
 Prime responsibilities include:
 Datawarehouse Agile/Scrum Project Management/ScrumMaster
 Business Requirements Analysis, User Stories, Enterprise Bus Matrix
 Data Analysis, Data Modeling, Star Schema, Dimensional Modeling
 Outsourcing, Offshoring, Team Management
 Master Data Management (MDM)
 Managed a global team & successfully delivered the implementation of an Enterprise Data
Warehouse (EDW) which loaded data from their Mortgage Insurance Transactional System
using SSIS, SQL, Star Schema Data Model, Agile/Scrum, Rally, JIRA
 Took initiative to form and lead the global team from scratch.
 Offshored development of the EDW to Tavant to save costs.
 Managed Rally project. Monitored iteration burndown charts.
 Facilitating daily scrum meetings with business and India development team.
 Gathering & analyzing business requirements, user stories from Finance, Corporate
Analytics, Insurance Policy and Servicing businesses.
 Analyzed data and developed Enterprise Datawarehouse Bus Matrix
 Designed Star Schema using ERWIN & Kimball Dimensional Data Modeling techniques:
o Facts, Dimension, Bridges, SCD Type2 with natural keys, Bands, Outriggers
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2. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
 Prepared Acceptance Test Cases SQLs for Source and Target, mapping documents
 Delivered Star Schema performance improvement = 2000-4000%
 Sprints include:
o Loan Servicing/Loan Administration/ New Insurance Written (NIW)
o Billings & Payments (Credits, Debits, Apply, Hold Queue, Remittance, Statements)
o Loan Origination, Applications, Commitments
Supply Chain Sr. Business Analyst/PM, Supply Chain Services (Jul 2012-Mar 2014)
Safeway Inc., Pleasanton, CA
 Prime responsibilities include:
 Supply Chain Business Intelligence, Analytics, Modeling, & Optimization
 Logistics, Warehousing, Transportation, Distribution, Manufacturing, Retail
 Organic Cost Savings Opportunities Identification
 Business Case Formulation, Business Analysis, Requirements Gathering
 Project planning, project governance meetings facilitations.
 Process Improvement, Redesign, Project Management, Agile/Scrum
DC/WAREHOUSE LABOR PRODUCTIVITY MODELING & OPTIMIZATION
 Managed a Distribution Center (DC) Labor Productivity Business Analytics reporting project
which realizes $1.5-2MM/yr in cost savings across 10 DCs and 48 warehouses.
 Gathered requirements from business: DC Management, Warehouse Operations
Management, Industrial Engineers, Backstage Management
 Interfaced with stakeholders to develop a flowchart for the DC labor exception process.
 Finalized KPI/Metrics with business. Mapping KPIs to WMS tables and fields.
 Metrics include Picks, Shorts, GoBacks, Markouts, Replenishment, Skips, Labor
Performance, ROI. Normalized metric counts by cases and assignments
 Lead cross-functional teams of SAs & IEs for data validation, anomalies, & exceptions
 Created views & email alerts for Supervisor, Manager, & Director roles using QlikView
 Performed ETL of data from Infor WMS & IMS using QlikView, SQL.
 Trained warehouse management personnel on the reports.
 Interfaced with Finance & Business owners to prove & track benefits realization & ROI
 Interfaced with IT on implementation using OBIEE, Agile/Scrum, & VersionOne.
 Validated & prioritized business needs and product features (stories) for sprints.
 Attended sprint planning, sprint reviews, and DSU (Daily Standup) meetings.
TRANSPORTATION LOGISTICS PROCESS MODELING & OPTIMIZATION
 Partnered with Produce & Transportation stakeholders to conceive, model, gather
requirements, analyze data, & successfully identify the following cost savings opportunities:
 Produce LTL Consolidation and Optimization Process: $2-4MM/yr
 Modeled consolidation of LTL loads by ship dates, OD pairs (territory, destination), &
temperature to reduce number of loads, flat line haul, & stops charge.
 Optimized routes and loads using Excel Pivot tables within 24 pallet limits, 40K pound
loads, flat line haul and additional stops charges.
 Produce Buyer PO Consolidation & Coordination Process: $660K/yr
 Consolidating POs shipped by different buyers with the same ship date, OD pair, and
temperature leading to reduced additional stops.
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3. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
 Transportation Continuous Moves Process
 Modeled the Transportation Continuous Moves & Backhaul process. Proved hypothesis
by creating views of pallets shipped between Origin territory points & Destination DCs.
 Used SQL, excel, QlikView, R, & MapPoint tool.
 Extracted, loaded, & transformed (ETL) data from IMS, TMS, & Excel spreadsheets
 Developed Business Cases. Presented to business stakeholders and earned approval.
 Truck Shop Mechanics Labor Productivity Dashboard: $350-400K/yr
 Managing a project to implement a process to improve labor productivity for specific high
frequency shop repairs by comparing estimated with actual time.
 Unearthed data integrity issues due to absence of process and data governance in shops.
 Interfaced with business to finalize scope, business objectives, and dashboard.
 Prototyping views using SQL, QlikView, excel, TMW ServiceCenter database
 Partnering with business for institutionalizing process changes.
SUPPLY CHAIN WMS TRANSFORMATION PROJECT
 Gathered requirements for Supply Chain Business Transformation reporting project for
migration from legacy systems to RedPrairie Warehouse & Workforce Management Systems:
 Interviewed and gathered current state business requirements for reports, forms,
scorecards, & labels from 60+ Warehouses, Distribution Centers, & Manufacturing Plants
 Categories: Billing, Receiving, Inventory Mgmt, Shipping, Labor Mgmt, Order Mgmt,
Hazardous Materials, Picking, Replenishment, Slotting, Yard Mgmt, Scorecards, & Retail.
 Developed current and future data flow diagram architecture of Supply Chain applications.
 Developed Business Case. Presented to business stakeholders, earned feedback & approval
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 RETAIL REPORTS
 Analyzed Order Receipt, Order Release, Order Allocation, Load Close, Load Dispatch
 Flowcharted Retail reporting process. Mapped current state requirements to future state.
 ESSBASE SCORECARDS
 Mapped current state data elements to future state
 Flowcharted Essbase Reporting process for all DCs & Warehouses
 Performed Business Impact Analysis of current state for risks, vulnerabilities, issues
SUPPLY APPLICATIONS BUSINESS HEALTH REPORTING
 Managed & delivered a reporting project to provide health of 60+ Supply Chain applications:
 Reports data is reflective of the issues and indicative of the causes and resolutions.
 Trending of top 5 resolution causes and P2/P3/P4 resolution time in hours
 Breakdown by Incident Priority & Source, Missed SLAs, and Unresolved Incident details.
PRODUCT DEVELOPMENT PROCESS MAPPING
 Partnered with business (Corp Brands, Product Development, Sourcing, Finance,
Manufacturing Plants, Buyers/Planners) to flowchart product development workflows
Senior Manager, Business Process Re-engineering (Oct 2008-Mar 2012)
Computer Sciences Corporation, Santa Clara, CA
 Prime responsibilities include:
 Governance & Transitions Process Re-engineering
 PMO Governance, SDLC Processes Deployment & Institutionalization

4. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
 CMMI L3 compliance and metrics management
 Demand, Supply, & Resource Management
PMO GOVERNANCE & SDLC PROCESS INSTITUTIONALIZATION
 Gathered requirements from Senior Management to prepare current and future state strategy
roadmaps for PMO Governance & Software life Cycle Management
 Lead a global team of 15 resources to institute PMO & SDLC processes, standards, tools, &
metrics in account PMOs including DuPont, Textron, Chrysler, Xerox, Zurich, Motorola, GD
 Developed business cases, presented, earned buy-in from accounts
 Prepared communications & project plans, weakness remediation & improvement plans
CSC CMMI L3 RE-CERTIFICATION
 Led the process deployment & institutionalization team which partnered with account PMOs
to remediate weaknesses for CMMI L3 SCAMPI. Planned & managed the following:
 Facilitations, deploying process models, trainings, tools utilization, process compliance
 Member of the global CMMI metrics steering committee:
 Lead definition of global metrics, data gathering process & communications plan.
 Metrics categories: PM, QA, Defects, Productivity, Trainings, & Process Improvement.
GOVERNANCE & TRANSITIONS PROCESS RE-ENGINEERING
 Member of Steering Committee for improving maturity of Transitions Governance model:
 Reviewed and improved key governance structures, processes, controls and measures
 Deliverables: Governance processes, balanced scorecard, metrics, deployment,
institutionalization, communications, & quality plan, maturity models, compliance method
 Lead the effort for improving maturity of Account Management & Governance processes.
 Determined processes areas to focus using delivery assurance weakness report
 Performed gap analysis between CobiT & Risk IT control practices & existing processes
DEMAND, SUPPLY, & RESOURCE MGMT INSTITUTIONALIZATION
 Transitioned & integrated Covansys Health Care accounts into CSC’s Demand, Sourcing, and
Capability governance business model in accounts including Kaiser, BCBS, Pfizer, Henry
Ford Health Systems, Humana, Thomson Reuters, Beckman Coulter, NYBC, RMHP.
 Deployed processes, tools, & controls for quality, productivity, and standardization
 Facilitated meetings. Managed and led training and institutionalization activities.
 Institutionalized monitoring of sourcing metrics/OLAs for continual improvement.
PROCESS MODEL DEPLOYMENT
 Program managed the global deployment of process models for all CSC accounts:
 Lead a team of 10 resources, created project definition, project plans
 Presented the business case to account executives and obtained buy-in.
 Defined process lifecycle, roles, governance, metrics, and communication plans
IT Service Line Manager, (May 2005-Oct 2008)
Computer Sciences Corporation, Menlo Park, CA
Biz Intelligence, eCommerce, Quoting/Pricing/Contracts Portfolios, Sun Microsystems
 Prime responsibilities include:
 Service Delivery & Service Support Management
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5. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
 Project, Program, Portfolio, People Management
SERVICE DELIVERY & SERVICE SUPPORT MANAGEMENT
 Successfully formed & led Business Intelligence Global Team (12 members, 40 apps)
 Tools: Hyperion BI v9, Brio, Essbase, SAS, Informatica, ER/Studio, Java, Oracle
 Maintained 100% Green SLAs throughout.
 Stepped up to manage eCommerce Global Team (10 members, 15 applications)
 Tools/Tech: SOA, WebServices, i2 TradeMatrix, J2EE, EJB
 Led turnaround from 90% red SLAs and client ratings to 100% green results
 Managed Contracts First Global Team (10 members, 15 apps)
 Stepped up to form a SOX Support Team (8-14 members)
 Redesigned processes. Cut 30% time spent in monitoring e-mails & 1 HC.
 Implemented processes for 24x7 Shift Hand-over, Incident & Crisis Management
IT ALIGNMENT, GOVERNANCE, & PROCESS PERFORMANCE MGMT
 Managed account SLA performance problem remediation and trainings initiatives:
 Strategies: Communication plans, resourcing, training on ticket mgmt, ITIL & SDLC
 Member of IT Process Alignment core team for aligning CSC and Sun processes including
ticket handling, training, crisis calls, RCA, hardware provisioning & roles
PROJECT & PROGRAM MANAGEMENT
 Managed 10-15 applications development & enhancements projects simultaneously
 Managed development and enhancements of Essbase applications for Finance
 Managed the CSC team which partnered with Sun and Hyperion Support for installation,
configuration, and operational transition of the Hyperion BI Suite v9 tool.
 Managed the beta env revival of Contracts First suite of apps as pseudo-production.
 Managed the migration of SAS applications to a bigger server for better performance.
 Managed the development, launch, operational transition, & end of life of applications
PORTFOLIO MANAGEMENT
 Monitored & Reported Service Delivery Performance to PMO & Engagement Mgr
 Partnered with Sun Engagement Manager & PMO to develop portfolio plan of projects.
Project Lead/Manager, Business Intelligence & Analytics (Apr 2000-Apr 2005)
Sun Microsystems, Inc., Menlo Park, CA
 Partnered with Field Finance BU & Managed a team of 4 resources to design & develop the
multi-phased WorldWide Field Reporting System/POS & Standard Reports to extend from
AMER to EMEA & APAC.
 Partnered with FP&A, Network Storage, WWFRM Finance groups to gather requirements for
the full life cycle design and development of Reporting Portal sites.
 Led the planning, architecture, design & development of Sales Order Query Web Service
 Used Web/App/Identity Server, SunONE Studio, Java, J2EE, EJB, JNDI, LDAP, XML,
HTML, JavaScript, ETL, Oracle, Perl, Shell Scripts, CVS, Data Modeling, Star Schema,
ER/Studio, Rational Rose, Core J2EE/GoF Design Patterns, SAS
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Staff Consultant, (Mar 1999-Oct 1999)
Oracle Corp, Redwood Shores, CA

6. Rajesh Bhatia, rajesh.bhatia6@gmail.com, 510-676-8950 (cell)
 Implemented a Web Store for Drug Emporium, OH using Oracle iStore/iMarketing
Member-Technical Staff, (Jul 1996-Sep 1997)
HCL Technologies Ltd., Gurgaon, India
 Implemented Online Care app for BloodCare, TX using Developer 2000, Forms 4.5
MANAGEMENT SKILLS
Governance: CobiT, Val IT, Risk IT, CMMI, ITIL, Hoshin Kanri
Process Mgmt: MS Visio, flowcharts, BPMN, Rummler Brache, Balanced Scorecard
Project Mgmt: Rally, JIRA, Agile/Scrum, MS Project, HP PPM, PMI PMP, PMBOK,
Portfolio Mgmt, Program Management, SDLC
Demand Management: Demand & Resource Forecasting, Novient
Supply Chain: CPFR, SCOR, APICS, Transportation, Distribution, Warehousing, Retail,
Logistics, Modeling, Optimization, Metrics
TECHNICAL SKILLS
Languages: JAVA, J2EE, EJB, SOAP, XML, HTML, SQL, Perl
Tools: App Server, Oracle, UML, Rational Rose, ER/Studio, MapPoint, SQL Server
Business Analytics: QlikView, R, Brio, Hyperion, ER/Studio, Teradata, QMF, WinSQL
Data Modeling: Star Schema/ROLAP, OLAP, MOLAP, Normalization
Supply Chain: WMS (Infor), LMS, TMW ServiceCenter, IMS, TMS, RedPrairie
EDUCATION
 MBA, August 2004, Santa Clara University, Santa Clara, CA
 MS, Computer Science, March 1999, University of Cincinnati, Cincinnati, OH
 BS, Computer Science, June 1996, Birla Institute of Technology, India
CERTIFICATIONS
 Certified Information Systems Auditor (CISA), ISACA & ITGI, Mar 2011
 Certified in Governance of Enterprise IT (CGEIT), ISACA & ITGI, Mar 2010
 Management Development Program, CSC, Jan 2010
 CobiT v4.1 Foundation, ISACA & ITGI, Aug 2009
 ITIL v3 Foundation in IT Service Management (EXIN), Jan 2009
 PMI PMP Professional, Jan 2007
TRAININGS
 MS Project, Global Enterprise Project Mgmt, Project Estimation, Agile/Scrum, Six Sigma
 Carnegie Mellon SEI certified training, “Introduction to CMMI-Dev v1.2”, Nov 2008
AWARDS / RECOGNITIONS / ACTIVITIES / PUBLICATIONS
 Speaker, “Value Management Governance”, 2010 SF ISACA Fall Conference
 Publication, “IT Governance Implementation”, ISACA Journal Vol.1, 2013.
 Publication, “Improving Governance Models”, ISACA Journal, Apr. 2013.
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