Charisse Glinsey-Forts seeks a position as a medical administrative assistant with over 10 years of experience in business, education, and healthcare. She has a degree in Medical Administrative Assisting and hands-on training in ICD coding, medical software, patient data entry, billing and claims, and scheduling. She completed internships providing administrative support at a medical clinic and dialysis center.

1. CHARISSE GLINSEY-FORTS
20431 Crystal Avenue, Euclid, Ohio 44123
(216) 482-9696 CharisseGlinsey44@gmail.com
Summary
Medical Administrative Assistantgraduate seekingtobringover tenyearsof experience inbusiness,
educationandhealthcare toa medical facilityorpractice organization.
Hands-onandeducational trainingin:
 ICD-9 and ICD-10 medical codes.
 Clarityand Ascendmedical practice software.
 Enteringpatientdataand updatingrecords,postingclaims,patientstatements,andpayments.
 Schedulingpatientappointments.
Education
Bryant & Stratton College, Eastlake, Ohio ExpectedAugust2016
Associate of AppliedScience,Medical Assisting
Bryant & Stratton College, Eastlake, Ohio August2015
Associate of AppliedScience, Medical Administrative Assistant
 Dean’sList,GPA: 3.5/4.0
 Memberof AmericanMedical BillingAssociation
Euclid City Schools, Euclid, Ohio June 2015
Educational Aide Permit
Pleasant Lake Villa, Parma, Ohio March 1999
State TestedNursingAssistantCertification (currentlynotactive)
Internship Experience
UniversityHospitalsInternal Mediction,Euclid,Ohio June 2016 -Sept2016
Medical Assistant/Medical Administrative AssistantIntern
Under the supervisionof PhysicanAssistantJudithAdamich,complete 220housinternshipthat
emcompassedall aspectsof the Medical Asssistantof the medical assistantof the facility.
 Welcomespatientsby greetingthem, inpersonoronthe telephone;answeringorreferring
inquiries.
 Preparespatientsforthe healthcare visitbydirectingand/oraccompanyingthemtothe
examiningroom;providingexaminationgownsanddrapes;helpingthemtopositionthemselves
for the examinationand/ortreatment;arrangingexaminingroominstruments,supplies,and
equipment.
 Verifiespatientinformationbyinterviewingpatient;reviewingand/orrecordingmedicalhistory;
takingvital signs;confirmingpurposeof visitor treatment.

2.  Supportspatientcare deliverybyhelpinghealthcare providersduringexaminations;preparing
laboratoryspecimens;performingbasiclaboratorytestsonthe premises;disposingof
contaminatedsupplies;sterilizingmedical instruments;administeringmedicationsonthe
premises;authorizingdrugrefillsasdirected;telephoningprescriptionstopharmacies;drawing
blood;preparingpatientsforx-rays;takingelectrocardiograms;removingsutures;changing
dressings.
 Educatespatientsbyproviding medicationanddietinformationandinstructions;answering
questions.
 Completesrecordsbyrecordingpatientexamination,treatment,andtestresults.
Generatesrevenuesbyrecordingbillinginformationof servicesrendered;completinginsurance forms;
respondingtoinsurance andotherthird-partyinquiries.
 Keepssuppliesreadybyinventoryingstock;placingorders;verifyingreceipt.
 Keepsequipmentoperatingbyfollowingoperatinginstructions;troubleshootingbreakdowns;
maintainingsupplies;performingpreventive maintenance;callingforrepairs.
 Maintainssafe,secure,andhealthyworkenvironmentbyfollowing,andenforcingstandards
and procedures;complyingwithlegalregulations.
 Maintainspatientconfidence andprotectsoperationsbykeepingpatientcare information
confidential.
 Servesandprotectsthe physicianorhealthcare providerpractice byadheringtoprofessional
standards,policiesandprocedures,federal,state,andlocal requirements,andJointCommission
on Accreditationof Healthcare Organizations(JCAHO) standards.
CenterforDialysisCare,ShakerHeights,Ohio June 2015– July2015
Medical AdministrativeAssistantIntern
Underthe supervisionof theLeadMedicalSecretary, completeda130 hourinternshipthatencompassedall
aspectsof theadministrativeoperationsofthe facility.
 Assuredthe three “R”sof medical administration:rightpatient,rightmedicationadministration
record,and rightdiagnosis.
 AssignedproperICD-9-CM,HCPCS, andCPTcodesfrommedicalrecordsdocumentstosubstantiate
reimbursementclaims.
 Createdmonth-endreportsreconcilingexpendituresincludingoffice andmedical supplies.
 Preparedtreatmentflowsheets toexpeditepatientblooddraws.
 Completedlaboratoryrequisitionsandrecordedlaboratoryresults.
 Submittedphysicianorders andtransmittedpatientinformationto receivingfacilities.
 ManagedpatientandemployeerecordsincompliancewithHIPAA.
 KnowledgeofClarityandAscendmedicalsoftware.
 Greetedandannouncedpatients.
Business Experience
DoubletreeHotels,HiltonHotels,Beachwood,Ohio October2014– present
NightAuditSupervisor
 Assurethatallreceiptsare reviewedforaccuracyandproperlyaccountedforpaymentstovendors.
 Processandreconcilecreditcardpayments.
 Balancedailyreceiptsforalldepartments(FoodandBeverage,BanquetandConcierge).
 Assistguestsatfrontdeskuponarrivalorduringcheckout
 CreateledgerswithMicrosoftExcel.

3. ClevelandClinicHealthSystem,GarfieldHeights,Ohio June 1999– October2008
MarymountHospital,State testedNursingAssistant
 Provideddirectpatientcaretopatients.
 Obtainedandchartedvitals,measuredanddocumentedinputs/outputs,providedcathetercareand
assistedwithpersonalhygiene.
 Preparedadmittingforms,labreports,statusreports,andreportedend-of-shifttoRNonduty.
 Answeredcalllightsandprovidedmedicationreminderstopatients.
Education-Industry Experience
Maintainedcontinuousemploymentinthe educationfieldsince June 2007.
EuclidCitySchools,Euclid,Ohio October2008– present
ParaProfessional
School-yearposition(September–June)providingassistancetostudentswithmultipledisabilities.
 Assiststudentsindevelopingsocial,physical,andeducationalskills.
 Observestudentsandrecordbehaviours.
 Resolveclassroomconflictsthatmayarise.
 Createandexecuteclassroomlessonplans.
HelpFoundationExtendedSchool Program,Independence,Ohio June 2007 – present
Teacher’sAssistant
Summer-timeposition(June–August)providingassistancetostudentsandadultswithmultipledisabilities.
 Preparelessonplansbasedoneachstudent’sphysicalandeducationalneeds.
 Supportstudentsinsmallgroupsettingswhichencouragesthemtousetheirwordsandfeelingsinsocially
acceptableways.
 Attendtostudentsspecialneedswithactivitiesofdailyliving(toileting,eating,andhygiene).
Certifications
AmericanRedCross
 HealthcareProviderBLS/AEDandHeartsaverFirstAid,expiresJune2017
CuyahogaCountyBoardofMRDD
 CrisisPreventionIntervention,expiresOctober2017