The document is a resume for Manish Shandilya seeking a position in business consulting/analysis. It summarizes his educational background including an MBA and experience over 11 years as a project manager and business analyst with skills in domains like supply chain management, e-commerce, and project management. It also lists the projects he has worked on in detail along with his roles and responsibilities.

1. MANISH SHANDILYA
Mobile: +918800554990 E-Mail: shandilyamanish@gmail.com
Seeking assignments in Business Consulting/Analysis with an organization of repute
Snapshot
A result-oriented professional with over 11 years’ experience and presently associated with KMG Infotech Ltd., Gurgaon
as Project Manager (Business Analyst skills). A keen planner and strategist, skillful in devising plans and strategies aimed
at ensuring continuous growth on existing client accounts as well as identifying options for improving business systems and
bridging the needs of the business with the use of IT. Acquired domain knowledge in Supply Chain Management,
Procurement, Logistics (Transportation Management), eCommerce, Human Resource (HR), Project Management, E-
Governance and Airlines (Passenger Revenue Accounting).A skilled communicator with honed relationship
management, presentation, team management, coordination and analytical skills.
Education
Master’s Degree in Business Administration (MBA) – IT (E-Business) from Symbiosis, Pune in 2005. Secured 63.4%
marks.
Bachelor’s Degree in Computer Application (BCA) from Patna University in 2003. Secured 72.8% marks.
H.S.C from B.I.E.C, Patna in 1998. Secured 71.6% marks.
S.S.C from C.B.S.E Board, New Delhi in 1996. Secured 72.4% marks.
IT Skills
Operating Systems : MS DOS, Windows 9x, UNIX
Languages : Java, C, ASP, JSP, HTML, XHTML, XML, UML
RDBMS : Oracle 9i, PLSQL, MS Access
Packages : MS-Office, Dreamweaver
Tool : Plum Tree, Microsoft Visio
Bug Tracking Tool : JIRA
SAP Module : SAP (HCM)
Project Management : Microsoft Project, Extensive Project Management
Knowledge
Employment Profile
Since Nov’15 KMG Infotech Limited, Gurgaon as Project Manager (Business Analyst skills)
Aug’10-Apr’15 HCL Technologies Limited, Noida as Senior Business Analyst
Jan’09-Dec’09 KALE Consultants Limited, Mumbai as Lead Business Analyst
Jan’08-Jan’09 WIPRO Limited, Delhi as Business Analyst
Dec’06-Jan’08 Genpact Software Services, Gurgaon as Business Analyst
Jun’06-Dec’06 WNS Global Services Private Ltd., Gurgaon as Business Analyst
May’05-Jun’06 FoodLinkonline (Formerly Agribuys) Private Limited, Pune as Business Analyst
Core Competencies
- Business Process Re-Engineering -Project Management - E Governance
-Key Account Management -Client Relationship Management - Business Consulting/Analysis

2.  Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements.
 Preparing & Responding RFPs.
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders.
 Documenting all levels of SDLC,Agile (Business Requirement Document,User Story Document, Process Maps, Software
Requirement Specification, Functional Specification Documents, Change Request Document and Test Cases).
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off.
 Following up with the development team to ensure timely delivery of the project (i.e. Project Management).
 Accountable for system testing and functional testing for the developed utilities.
 Providing timely solution to the client’s queries & issues and getting the UAT done.
 Getting UAT sign-off from the client and providing final delivery of the system with the implementation done at various
branches with the help of support personnel.
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation.
 Resolving issues related to functionality, business rule and system rule.
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients.
 Responsible for scheduling, planning, and timely delivery of the project
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms.
 Prepared RFP on Core Banking Solutions Development for Sikkim State Co-Operative Bank (worth 48 Lacs).
 Coordinating with cross functional departments for conflict resolution.
 Managing a team of 20 resources comprising of Business Analysts, Software Engineers & Software Test
Engineers.
 Responsible for Goal & KRA setting, Team motivation, Team building, and performance evaluation for the
resources.
Extra-Curricular Activities
 All India Talent Scholarship (Junior Level).
 Received Merit Certificate in G.K. Test conducted by UNESCO.
 Participated in Quiz activities at Regional Level.
 Awarded as “Star of The Fortnight” in FoodLinkonline Ltd., Pune for facilitating faster Rollout of a major retailer.
 Attended “Six Sigma-Green Belt Training” & implemented the same into one of the project in HCL.
Personal Details
Date of Birth : 1st August, 1982
Passport No. : N6676038
Present Address : Flat No: 335 B REGAL, SHIPRA SUNCITY, INDIRAPURAM, GHAZIABAD, PIN Code-
201010
Permanent Address : S/o Prof. S.K.JHA, R.N-4, Shastrinagar, Munger, PIN Code-811201, Bihar.
Annexure Attached (Projects Handled)

3. Projects Handled:
Title : The BodyShop Russia eCommerce Webstore Implementation
Client : M.H. Alshaya Company W.L.L.,Kuwait
Duration : 6 months
Team Size : 12
Environment : PHP with MYSQL
Scope :
 This project is aimed to implement Magneto Enterprise edition version 1.13.1.0 for its bodyshop webstore for Russia
(thebodyshop.ru)
 This implementation would also utilize the existing interface related code base built by Alshaya with central systems
(AIMS, 1C) and 3rd party systems(CyberSource, Google Analytics, Address validation service)
 This will also include creating wireframes and design guides by closely working with Alshaya brand’s team to build the UI
screens.
 The eCommerce Webstore would offer below features:
• Catalog Management(Manage categories and sub-categories, Search and sort to easily find categories)
• Brands(Manage brands, feature brands on the home page and manage brand logos)
• Products(easily Manage and edit products, set products as “active” or “inactive”, manage product reviews,
add and manage related products )
• Content Management(Manage content pages and create new content pages, Add images and manage
uploaded image library, Setting page as “active” or “inactive”)
• Blog(Manage Blog posts, Attach blog posts to product pages)
• Homepage Banners(Manage Homepage banners)
• Customer Management(Manage customer accounts, View customer details and previous orders as well
as individual customers product reviews)
• Order Management(Manage and updated order status, View order number and all customer information,
View shipping and billing address maps, Create and manage custom order statuses, Receive email when
order is placed)
• Discount and Promotion Management(Create and manage discount codes, Add discount codes to
categories, brand or products)
• Reporting(general reports (not based on date range) include low inventory reporting, total products in
store, total categories in store, customer count as well as date-range reports include store sales by
amount, store sales order volume, new customers vs. returning, top selling products, top selling brands,
most used discount codes)
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders
 Documenting all levels of SDLC, Agile(User Story Document, Process Maps, Functional Specification Documents,
Change Request Document and Test Cases)
 Performed Requirement Compliance testing to ensure the test case conforming the requirements identified.
 Getting the functional specification documentation(User Story and Process Maps) sign off
 Following up with the development team to ensure timely delivery of the project (i.e. Project Management)
 Accountable for system testing and functional testing for the developed utilities

4.  Providing timely solution to the client’s queries & issues and getting the UAT done
 Getting UAT sign-off from the client and providing final delivery of the system with the implementation done at various
branches with the help of support personnel
 Reviewed the screen mock-ups (Wireframes) prepared by UID team along with case & business rule documentation
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms
Title : CEVA MATRIX
Client : CEVA LOGISTICS, USA
Duration : 6 Months
Scope :
 CEVA Logistics' Matrix™ is a centrally hosted, integrated suite of supply chain technologies that enables CEVA to
manage complex domestic and global supply chains for our customers.
 Matrix™ connects CEVA to our partners and supports inbound just-in-time logistics, outbound logistics and reverse
logistics across multiple industry verticals. It integrates transportation, warehouse management, order fulfillment, financial
settlement and portal applications that enable global collaboration and supply chain visibility.
 Matrix™ automatically shares operating data among processes such as strategic planning, optimization, warehousing
activities and back office functions, and creates significant supply chain efficiencies.
Role :
 Focused on customer’s business processes and requirements and incorporated those processes and requirements in
designs, product development and quality assurance.
 Developed and maintained a strong and positive business relationship with the Product Management to clearly
understand the product requirements.
 Created test details and test scenarios for development to validate the intended implementation of business requirements
 Provided Guidance to developer/tester as needed including reviewing & approving architecture design document and
system test plans
 Prepared knowledge response & service offering documents
Title : REVERA® enhancement
Client : Fly Emirates, Qatar Airways
Duration : 12 months
Team Size : 20
Environment : ASP.NET with VB.NET, SQL Server 2005
Scope :
 REVERA®, a passenger revenue accounting solution intended for all Airlines, provides an amazing mix of automation
and functionality with exceptional throughput and productivity that ensure an unprecedented cost benefit to the airline.
 Apart from being scalable to meet the requirements of most airlines, this solution is capable of being implemented in a
modular manner with separate modules addressing different operational requirements e.g. sales processing, uplift
processing, coupon matching, proration, interline billing and ticket audit.
 Revera® offers the benefits of both first-coupons based and sales based systems. Has a component based architecture,
a well engineered workflow, an integrated ticket database and interfaces to most common data sources
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Preparing & Responding RFPs
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders
 Documenting all levels of SDLC (Business Requirement Document, Process Maps, Software Requirement Specification,
Functional Specification Documents, Change Request Document and Test Cases)
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off
 Following up with the development team to ensure timely delivery of the project (i.e. Project Management)

5.  Accountable for system testing and functional testing for the developed utilities
 Providing timely solution to the client’s queries & issues and getting the UAT done
 Getting UAT sign-off from the client and providing final delivery of the system with the implementation done at various
branches with the help of support personnel
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms
Title : Contractual Services Management System
Client : GE Infrastructure, USA
Duration : 8 months
Team Size : 12
Environment : HTML, Spring Framework, Web Services, JBoss Portal, SQL server.
Scope :
 The project is formulated to develop a system parallel to contractual services Oracle ERP to increase operation access to
contract and demand information, and allow the operational teams to maintain their own demand process, thus
eliminating waste associated with backroom re-entry of orders.
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders
 Documenting all levels of SDLC (Business Requirement Document, Process Maps, Software Requirement Specification,
Functional Specification Documents and Test Cases)
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off
 Accountable for system testing and functional testing for the developed utilities
 Providing timely solution to the client’s queries & issues and getting the UAT done
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
Title : Fresh Food Link Enhancement
Client : Ahold, Supervalu, C&S, USFS (Perishable Fresh Food Industry Buyer & Supplier of
USA)
Duration : 12 months
Team Size : 15
Environment : ASP.NET with VB.NET, SQL Server 2005
Scope :
The project is formulated to enhance the Fresh Food link portal deigned to provide any fresh food supplier with an online
profile and product catalogue that is available for FoodLink buyers to search, source or simply learn more about their existing
trading partners. Furthermore, Fresh Food link portal allow Buyer and Seller of U.S. perishable fresh food industry to perform
online transactions accordingly.
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Preparing & Responding RFPs
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders
 Documenting all levels of SDLC (Business Requirement Document, Process Maps, Software Requirement Specification,
Functional Specification Documents, Change Request Document and Test Cases)
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off

6.  Following up with the development team to ensure timely delivery of the project (i.e. Project Management)
 Accountable for system testing and functional testing for the developed utilities
 Providing timely solution to the client’s queries & issues and getting the UAT done
 Getting UAT sign-off from the client and providing final delivery of the system with the implementation done at various
branches with the help of support personnel
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms
Title : PM Smart enhancement
Client : HCL Technologies Limited and associated external engagement
Duration : 36 months
Team Size : 15
Environment : JSP (Front- End), J2EE and Oracle (Back-End)
Scope :
 Enable project managers to manage multiple projects that are related and allocate resources accordingly
 Internal consulting and mentoring: Advise employees about best practices by using Process Templates
 Project support: Provide project management guidance to project managers in business units
 Project management process/methodology: Develop and implement a consistent and standardized process
 Visibility of project data and metrics with Executive Dashboards & Reports
 Integration with Microsoft Project: PM Smart is integrated with MS Project for planning and tracking
 Added Advantage: PM Smart offers features like import/export to upload/download data from legacy applications
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Preparing & Responding RFPs
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders.
 Documenting all levels of SDLC (Business Requirement Document, Process Maps, Software Requirement Specification,
Functional Specification Documents, Change Request Document and Test Cases)
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off
 Following up with the development team to ensure timely delivery of the project (i.e. Project Management)
 Accountable for system testing and functional testing for the developed utilities
 Providing timely solution to the client’s queries & issues and getting the UAT done
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms
Title : Monitoring of Agents at Process (MAP 3.0)
Client : WIPRO Limited (BPO Division), India
Duration : 12 months
Team Size : 12
Environment : ASP.NET with VB.NET, SQL Server 2005

7. Scope :
The project is formulated to develop an efficient Human Capital Management System incorporating all the processes through
which an employee undergoes from joining the organization till the attrition happens for the same employee.
Role :
 Interacting with the Business Owners, Clients and Stakeholders to identify and freeze requirements
 Demonstrating the proposed system to the Business Owners, Clients and Stakeholders
 Documenting all levels of SDLC (Business Requirement Document, Process Maps, Software Requirement Specification,
Functional Specification Documents, Change Request Document and Test Cases)
 Getting the functional specification documentation(BRD, SRS &Test Cases) sign off
 Following up with the development team to ensure timely delivery of the project (i.e. Project Management)
 Accountable for system testing and functional testing for the developed utilities
 Providing timely solution to the client’s queries & issues and getting the UAT done
 Getting UAT sign-off from the client and providing final delivery of the system with the implementation done at various
branches with the help of support personnel
 Preparing screen mock-ups (Wireframes) along with case & business rule documentation
 Resolving issues related to functionality, business rule and system rule
 Managing Business Process Reengineering activities, such as, Identifying, Mapping & Drafting business
requirements for representing the processes & functions involved, conducting analysis, and rendering sustained
advisory services to clients
 Monitoring the post service activities like coordinating with the customers, providing technical support & achieving
delivery & service quality norms
SAP Project‘s Implementation Experience
Client : WIPRO LTD. (BPO Division), DELHI
Duration : Since Jan’08
Employer : Wipro Limited, Delhi
Description :
 CI’s (Customer Input Doc.) review w.r.t. different WIPRO BPO processes such as Employee Hierarchy, SKIP, NMA,
Employee File Management, Getting CI’s Sign-off by IS Team Member and Business, FRICE (F=Forms, R=Reports,
I=Interface, C=Conversions, E=Enhancement) creation and further based on FRICE reviewed the Functional specs for
aforesaid processes created by SAP Consultants, Reviewed Functional Specs. Created for XI Interface (i.e. SAP-ITMS
Interface, SAP-ORBIT Interface, Employee Hierarchy Interface) and completed interface Testing, Employee Portal
Functional Testing, Review of Functional specs. of reports pertaining to different Wipro BPO Processes, Involved in
Payroll run activity for WBPO
SAP Project‘s Support Experience
Client : Wipro Ltd. (BPO Division), Delhi
Period : Jan’08-May’08
Employer : Wipro Limited, Delhi
 Brief Description : Version upgrade of existing Wipro SAP system from R/3 4.7 to ECC 6.0