The document contains Eric Wangerin's resume. He has over 30 years of experience in operations management, logistics management, and vendor management. He has held leadership roles at Intel Corp where he managed budgets, teams, and strategic vendor relationships. He has an MBA and technical management degrees and seeks new opportunities in operations leadership.

1. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
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Industry Application
 Operations Management
 Logistics Management
 Global Management
 Technology Services
 Risk Mitigation
 Contingent Workforce Management
 Warehouse Management
 Customer Service
 Personnel Management
 Human Resources
 Financial Analysis
 RFQ, RFI, RFP, ITN Process
Executive Summary
Management professional with 30 years of experience (in government and corporate business);
expert at minimizing costs, building teams, controlling risk and proven out of the box thinking
to build the business.
Strong background working globally with multiple cultures and regions; personnel management
and portfolio management on projects in the America’s, Europe and Asia; served as the liaison
between large clients in IT and service delivery teams, leveraging excellent organizational,
communication and time skills in business and infrastructure project management.
Skills Inventory
Tools/Methods
 Program & Project Management
 ITIL Foundations / SM
 A+ & Network +
 Six Sigma Lean
 Microsoft Office Products
 Situational Leadership
 Presentation & Global Skills
 Workflow Process Management
Investment in Excellence
 Military & Industry Certifications
 Business Development
Education
M.B.A. Keller Graduate School of
Management, 3.69 GPA, Dec 2012
 B.S., Technical Management
(Concentration in Business), DeVry
University, 3.62 GPA, Cum Laude, Jun
2011
 A.S., General, Vincennes University,
3.5 GPA, Dec 2010
Operational Leadership
 Enterprise Content Management
 Portfolio Management
 Life-Cycle Management
 Organizational Development
 Service Delivery
 Process Improvement
 SLA Management
 Workforce Management
Development Leadership
 Business Continuity
 Benchmarking
 Continual Service Improvement
 Risk Management / Mitigation
 Change Control
 Resource Management
 Profit & Loss Oversight
 Vendor Selection / Management
Business Analysis
Computer Skills
 Microsoft Office Suite
 Visio, Project, SharePoint
 Server Administration
 Router & Network Security
 PC Refresh & Warranty Support
 Electric Document Management
 Asset Management
Vendor Management
 Strategic Sourcing
 Contract Management
 Standardized Process Definition
 Financial Stewardship
 Performance Tracking & Management
Relationship Management
Vendor Compliance
360 Scorecards / Surveys
Business Leadership
 Strategic Planning & Market Research
 Business Case Development
 Build / Manage Metrics Dashboard
 Requirements & Priority Definition
 Budgeting
 Workflow Management
 Negotiation & Contract Administration
 Mergers / Acquisitions
 KPI’s (Key Performance Indicator’s)
Team Leadership / Building
 Organizational Process & Design
 Change Management & Integration
 Consensus Building & Motivation
 Role Definition & Clarification
 Knowledge Transfer & Coaching
 Policy / Procedure Development
 Leadership Coaching

2. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
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Professional Experience
Operations Management
 Managed 12 employees in a Global Business Group at Intel Corp
 Supervised 3 Contingent Worker Vendors, 168 contracted personnel in 165 SLA’s, in 25 countries
 Wrote and deployed master training schedules and business plans for company of 350 personnel and 10 sections
 Maintained training and operations budget of $2.1M annually receiving Army Commendation for performance
 Presented, supervised gathering of; published and reported metrics (covering cost, P&L, utilization, education
levels, escalations, customer service and vendor satisfaction results) weekly, monthly and annually for Executive
Management
 Service line owner of an operational group with a $1.9M per month budget at Intel Corp (IT New Business
Services) using ITIL Service and Change Management philosophies
 Responsible for the organizational structure, aligning of business department, performance and financial recovery
of the business in the Americas, Europe and Asia (generating $9.3M a year) to Client Services goals
 Represented business needs in ITN, RFI, RFP and RFQ process for selection of five vendors and re-negotiations
for technical service providers receiving Division Recognition Award in 2005
 Wrote group road map, planning, staffing and MBO’s (1 yr, 5 yr, 10 yr plans) and drove change to business needs
 Created and continually evaluated Lifecycle of 160 Service Level Agreements on a $9.7M budget
 Maintained customer satisfaction metrics and high performance sustaining approval at 4.7 to 4.9 out of 5 for 7 yrs
 Implemented ITIL standard processes in the service/support environment of global service line, disaster recovery
and business continuity planning, receiving four of the IT Divisions highest-level awards (2001-2008)
 Audited teams and vendor on monthly financials (average of $1.9M per month or $22.8M annually)
 Oversaw consolidation of group headcount saving Intel Corp over $450K for 3 years in external fees and
compliance to the Sarbanes & Oxley Act (SOX), receiving Division Recognition Award in 2003
 Designed model for levels of support (full-time, part-time, pooled or special requests), saving 30% in down time
 Managed PC Refresh for multiple groups, FAB’s and Labs from groups of 50 to over 325,000 PC’s
 Supervised the accounting for assets and software for 13 acquisitions and divestitures
 Managed readiness ability for four units going from a 60% to 110% readiness availability, receiving four
“Superior Unit Citations” and the Army Commendation Medal
Vendor Management
 Attended 2014 Gartner Sourcing & Vendor Management Summit
 Responsible for designing the five operational areas of the Vendor Relationship Management Program
(Relationship, Performance, Contract, Risk & Finance Management) for Citizens’ IT Department
 Actively managed vendors in four categories while ensuring compliance to Gartner and COBIT levels of service
 Key contributor in shaping the Corporate Vendor Management Office which was been implemented throughout
the entire corporation; recommended by vendors as "the best in the State of Florida" by Vendors
 Manages program to control cost, drive service excellence, mitigate risks, and lower total cost of ownership while
gaining increased value through the entire life cycle of the asset, or service
 Negotiated agreements between vendors and organizational needs, on government GSA, Sole Source and Florida
State Term Contracts (STC) for 22 IT Business Units, total revenue $26M a year
 Analyzed reports and monitored supplier 360 performance scorecards and contracts for 211 vendors,
communicated trends, and made recommendations to IT management on vendor relationships
 Facilitated escalation and Root Cause Analysis (RCA) meetings, performance reviews, contract issues, risk
assessments and financial management for 11 strategic vendors
 Managed contracts for 21 Staff Augmentation vendors (@$7.1M to $14M annually) for 3 years

3. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
 Took over a multi-site printer refresh project (600 new devices) in Oregon and Washington (5 Campus’s),
completed 2 weeks early assisting in earning a $500K bonus for Intel from HP receiving Division Recognition
Award in 2008
 Responsible for maintaining relationships with vendors and business units with a spend of over $26M annually
 Manage portfolio's for over 200 vendors who provide support, maintenance, products, services and staff
augmentation in Performance, Relationship, Risk, Contract and Finance Management areas
 Analyzes proposals and quotations from vendors (RFI, ITN, RFQ & ROI process), monitors vendor compliance
with contractual obligations and performance based KPI's on company criteria, GSA and FL STC SLA's
 Designed metrics, governance guidelines, document and vendor portfolio's and workflow processes to drive
performance measures used in the Vendor Management program
 Partners with 22 internal Business Units and corporate stakeholders (Purchasing, Legal, HR, Contracting and
Finance), to create efficiencies, consult, work with a scorecard process to develop metrics, drive vendor
performance, develop cost savings and manage productivity more efficiently
 Analyzes vendor performance, monitors supplier performance and develops Lines of Business (LOB) to evaluate
compliance, quality assurance, ROI and service levels provided to Citizens IT customers
 Manage all escalations for "Strategic and Tactical" vendors, sets Root Cause Analysis (RCA) meetings to
determine issues with problems and define resolutions to fix issues with a "win-win" focus
 Managed and reorganized the Imaging/Printing and A/V vendor (HP and CISCO) teams at 7 sites (over 600
devices, 11 personnel, 1 Lead, 1 Vendor Manager) receiving Division Recognition Award in 2008
 Co-managed 7-month project that saved Intel $64.9M over 5 years on server de-commission / refresh with IBM
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receiving Division Recognition Award
 Managed PC Break / Fix / Warranty repair depots that serviced 179,000 PC’s per year(HP, Dell, Apple and IBM)
Logistics Management
 Managed a Supply Section of six direct reports in 1,500 sq. ft. stock room in military; to a 9.500 square foot
warehouse at Intel Corp with seven separate campuses
 Administered 6 SOW’s and all warehouse activities, in the distribution, personnel, shipping and receiving areas
 Managed an outsourced logistics workforce (15 personnel, 1 Lead and Vendor Manager)
 Managed ROD’s (shipping discrepancies), ordering, storage, issue and turn-in of all personal and medical
supplies, food, fuel, tools and support for 250 personnel without a loss for 3 years, receiving 2 Army
Commendation Medals
 Managed offsite training logistics and recruiting events for 9 years receiving 4 Army Achievement Medals
 Supervised issue and usage of $9B in government equipment without a loss for 5 years (Army Commendation)
 Wrote all loss reports, audited accident reports, and conducted “Reports of Survey Investigations” to recover loss
of government equipment of over $1.2M
 Controlled tracking of over 235,000 IT assets; managed the imaging, re-imaging and delivery of PC systems,
supervised the repair and warranty depot onsite for HP, Lenovo, IBM, Apple and Dell PC’s
 Managed the roll out and design of Intel/Cisco video conferencing systems in 15 conference rooms globally (a
$35M project), completing 2 weeks early saving $5K
 Presented financial metrics to management weekly (over $550K per month)
Employment History
Senior Vendor Manager, Citizens Property Insurance Corporation 12/2012-Present
Vendor Manager, TEK Systems contracted to Citizens Property Insurance Corporation 9/2011-12/2012
Workflow Process Manager, Technisource (Project), contracted to CITI Corporation 8/2010-12/2010
Oregon Site IT Logistics Manager, Intel Corporation 3/2008-4/2009
Manager, Global IT New Business Services Group, Intel Corporation 7/2000-3/2008
Assistant Director, Operations and Logistics MGR, US Army/Army National Guard 11/1986-7/2005