Eric Wangerin 
Operations Management Leader 
Phone: 904-482-8709 
Email: ewangs@comcast.net 
LinkedIn: www.linkedin.com/in/ericwangerin/ 
Page 1 of 3 
Industry Application 
 Operations Management 
 Logistics Management 
 Global Management 
 Technology Services 
 Risk Mitigation 
 Contingent Workforce Management 
 Warehouse Management 
 Customer Service 
 Personnel Management 
 Human Resources 
 Financial Analysis 
 RFQ, RFI, RFP, ITN Process 
Executive Summary 
Management professional with 30 years of experience (in government and corporate business); 
expert at minimizing costs, building teams, controlling risk and proven out of the box thinking 
to build the business. 
Strong background working globally with multiple cultures and regions; personnel management 
and portfolio management on projects in the America’s, Europe and Asia; served as the liaison 
between large clients in IT and service delivery teams, leveraging excellent organizational, 
communication and time skills in business and infrastructure project management. 
Skills Inventory 
Tools/Methods 
 Program & Project Management 
 ITIL Foundations / SM 
 A+ & Network + 
 Six Sigma Lean 
 Microsoft Office Products 
 Situational Leadership 
 Presentation & Global Skills 
 Workflow Process Management 
Investment in Excellence 
 Military & Industry Certifications 
 Business Development 
Education 
M.B.A. Keller Graduate School of 
Management, 3.69 GPA, Dec 2012 
 B.S., Technical Management 
(Concentration in Business), DeVry 
University, 3.62 GPA, Cum Laude, Jun 
2011 
 A.S., General, Vincennes University, 
3.5 GPA, Dec 2010 
Operational Leadership 
 Enterprise Content Management 
 Portfolio Management 
 Life-Cycle Management 
 Organizational Development 
 Service Delivery 
 Process Improvement 
 SLA Management 
 Workforce Management 
Development Leadership 
 Business Continuity 
 Benchmarking 
 Continual Service Improvement 
 Risk Management / Mitigation 
 Change Control 
 Resource Management 
 Profit & Loss Oversight 
 Vendor Selection / Management 
Business Analysis 
Computer Skills 
 Microsoft Office Suite 
 Visio, Project, SharePoint 
 Server Administration 
 Router & Network Security 
 PC Refresh & Warranty Support 
 Electric Document Management 
 Asset Management 
Vendor Management 
 Strategic Sourcing 
 Contract Management 
 Standardized Process Definition 
 Financial Stewardship 
 Performance Tracking & Management 
Relationship Management 
Vendor Compliance 
360 Scorecards / Surveys 
Business Leadership 
 Strategic Planning & Market Research 
 Business Case Development 
 Build / Manage Metrics Dashboard 
 Requirements & Priority Definition 
 Budgeting 
 Workflow Management 
 Negotiation & Contract Administration 
 Mergers / Acquisitions 
 KPI’s (Key Performance Indicator’s) 
Team Leadership / Building 
 Organizational Process & Design 
 Change Management & Integration 
 Consensus Building & Motivation 
 Role Definition & Clarification 
 Knowledge Transfer & Coaching 
 Policy / Procedure Development 
 Leadership Coaching
Eric Wangerin 
Operations Management Leader 
Phone: 904-482-8709 
Email: ewangs@comcast.net 
LinkedIn: www.linkedin.com/in/ericwangerin/ 
Page 2 of 3 
Professional Experience 
Operations Management 
 Managed 12 employees in a Global Business Group at Intel Corp 
 Supervised 3 Contingent Worker Vendors, 168 contracted personnel in 165 SLA’s, in 25 countries 
 Wrote and deployed master training schedules and business plans for company of 350 personnel and 10 sections 
 Maintained training and operations budget of $2.1M annually receiving Army Commendation for performance 
 Presented, supervised gathering of; published and reported metrics (covering cost, P&L, utilization, education 
levels, escalations, customer service and vendor satisfaction results) weekly, monthly and annually for Executive 
Management 
 Service line owner of an operational group with a $1.9M per month budget at Intel Corp (IT New Business 
Services) using ITIL Service and Change Management philosophies 
 Responsible for the organizational structure, aligning of business department, performance and financial recovery 
of the business in the Americas, Europe and Asia (generating $9.3M a year) to Client Services goals 
 Represented business needs in ITN, RFI, RFP and RFQ process for selection of five vendors and re-negotiations 
for technical service providers receiving Division Recognition Award in 2005 
 Wrote group road map, planning, staffing and MBO’s (1 yr, 5 yr, 10 yr plans) and drove change to business needs 
 Created and continually evaluated Lifecycle of 160 Service Level Agreements on a $9.7M budget 
 Maintained customer satisfaction metrics and high performance sustaining approval at 4.7 to 4.9 out of 5 for 7 yrs 
 Implemented ITIL standard processes in the service/support environment of global service line, disaster recovery 
and business continuity planning, receiving four of the IT Divisions highest-level awards (2001-2008) 
 Audited teams and vendor on monthly financials (average of $1.9M per month or $22.8M annually) 
 Oversaw consolidation of group headcount saving Intel Corp over $450K for 3 years in external fees and 
compliance to the Sarbanes & Oxley Act (SOX), receiving Division Recognition Award in 2003 
 Designed model for levels of support (full-time, part-time, pooled or special requests), saving 30% in down time 
 Managed PC Refresh for multiple groups, FAB’s and Labs from groups of 50 to over 325,000 PC’s 
 Supervised the accounting for assets and software for 13 acquisitions and divestitures 
 Managed readiness ability for four units going from a 60% to 110% readiness availability, receiving four 
“Superior Unit Citations” and the Army Commendation Medal 
Vendor Management 
 Attended 2014 Gartner Sourcing & Vendor Management Summit 
 Responsible for designing the five operational areas of the Vendor Relationship Management Program 
(Relationship, Performance, Contract, Risk & Finance Management) for Citizens’ IT Department 
 Actively managed vendors in four categories while ensuring compliance to Gartner and COBIT levels of service 
 Key contributor in shaping the Corporate Vendor Management Office which was been implemented throughout 
the entire corporation; recommended by vendors as "the best in the State of Florida" by Vendors 
 Manages program to control cost, drive service excellence, mitigate risks, and lower total cost of ownership while 
gaining increased value through the entire life cycle of the asset, or service 
 Negotiated agreements between vendors and organizational needs, on government GSA, Sole Source and Florida 
State Term Contracts (STC) for 22 IT Business Units, total revenue $26M a year 
 Analyzed reports and monitored supplier 360 performance scorecards and contracts for 211 vendors, 
communicated trends, and made recommendations to IT management on vendor relationships 
 Facilitated escalation and Root Cause Analysis (RCA) meetings, performance reviews, contract issues, risk 
assessments and financial management for 11 strategic vendors 
 Managed contracts for 21 Staff Augmentation vendors (@$7.1M to $14M annually) for 3 years
Eric Wangerin 
Operations Management Leader 
Phone: 904-482-8709 
Email: ewangs@comcast.net 
LinkedIn: www.linkedin.com/in/ericwangerin/ 
 Took over a multi-site printer refresh project (600 new devices) in Oregon and Washington (5 Campus’s), 
completed 2 weeks early assisting in earning a $500K bonus for Intel from HP receiving Division Recognition 
Award in 2008 
 Responsible for maintaining relationships with vendors and business units with a spend of over $26M annually 
 Manage portfolio's for over 200 vendors who provide support, maintenance, products, services and staff 
augmentation in Performance, Relationship, Risk, Contract and Finance Management areas 
 Analyzes proposals and quotations from vendors (RFI, ITN, RFQ & ROI process), monitors vendor compliance 
with contractual obligations and performance based KPI's on company criteria, GSA and FL STC SLA's 
 Designed metrics, governance guidelines, document and vendor portfolio's and workflow processes to drive 
performance measures used in the Vendor Management program 
 Partners with 22 internal Business Units and corporate stakeholders (Purchasing, Legal, HR, Contracting and 
Finance), to create efficiencies, consult, work with a scorecard process to develop metrics, drive vendor 
performance, develop cost savings and manage productivity more efficiently 
 Analyzes vendor performance, monitors supplier performance and develops Lines of Business (LOB) to evaluate 
compliance, quality assurance, ROI and service levels provided to Citizens IT customers 
 Manage all escalations for "Strategic and Tactical" vendors, sets Root Cause Analysis (RCA) meetings to 
determine issues with problems and define resolutions to fix issues with a "win-win" focus 
 Managed and reorganized the Imaging/Printing and A/V vendor (HP and CISCO) teams at 7 sites (over 600 
devices, 11 personnel, 1 Lead, 1 Vendor Manager) receiving Division Recognition Award in 2008 
 Co-managed 7-month project that saved Intel $64.9M over 5 years on server de-commission / refresh with IBM 
Page 3 of 3 
receiving Division Recognition Award 
 Managed PC Break / Fix / Warranty repair depots that serviced 179,000 PC’s per year(HP, Dell, Apple and IBM) 
Logistics Management 
 Managed a Supply Section of six direct reports in 1,500 sq. ft. stock room in military; to a 9.500 square foot 
warehouse at Intel Corp with seven separate campuses 
 Administered 6 SOW’s and all warehouse activities, in the distribution, personnel, shipping and receiving areas 
 Managed an outsourced logistics workforce (15 personnel, 1 Lead and Vendor Manager) 
 Managed ROD’s (shipping discrepancies), ordering, storage, issue and turn-in of all personal and medical 
supplies, food, fuel, tools and support for 250 personnel without a loss for 3 years, receiving 2 Army 
Commendation Medals 
 Managed offsite training logistics and recruiting events for 9 years receiving 4 Army Achievement Medals 
 Supervised issue and usage of $9B in government equipment without a loss for 5 years (Army Commendation) 
 Wrote all loss reports, audited accident reports, and conducted “Reports of Survey Investigations” to recover loss 
of government equipment of over $1.2M 
 Controlled tracking of over 235,000 IT assets; managed the imaging, re-imaging and delivery of PC systems, 
supervised the repair and warranty depot onsite for HP, Lenovo, IBM, Apple and Dell PC’s 
 Managed the roll out and design of Intel/Cisco video conferencing systems in 15 conference rooms globally (a 
$35M project), completing 2 weeks early saving $5K 
 Presented financial metrics to management weekly (over $550K per month) 
Employment History 
Senior Vendor Manager, Citizens Property Insurance Corporation 12/2012-Present 
Vendor Manager, TEK Systems contracted to Citizens Property Insurance Corporation 9/2011-12/2012 
Workflow Process Manager, Technisource (Project), contracted to CITI Corporation 8/2010-12/2010 
Oregon Site IT Logistics Manager, Intel Corporation 3/2008-4/2009 
Manager, Global IT New Business Services Group, Intel Corporation 7/2000-3/2008 
Assistant Director, Operations and Logistics MGR, US Army/Army National Guard 11/1986-7/2005

Resume - EW Ops Leader

  • 1.
    Eric Wangerin OperationsManagement Leader Phone: 904-482-8709 Email: ewangs@comcast.net LinkedIn: www.linkedin.com/in/ericwangerin/ Page 1 of 3 Industry Application  Operations Management  Logistics Management  Global Management  Technology Services  Risk Mitigation  Contingent Workforce Management  Warehouse Management  Customer Service  Personnel Management  Human Resources  Financial Analysis  RFQ, RFI, RFP, ITN Process Executive Summary Management professional with 30 years of experience (in government and corporate business); expert at minimizing costs, building teams, controlling risk and proven out of the box thinking to build the business. Strong background working globally with multiple cultures and regions; personnel management and portfolio management on projects in the America’s, Europe and Asia; served as the liaison between large clients in IT and service delivery teams, leveraging excellent organizational, communication and time skills in business and infrastructure project management. Skills Inventory Tools/Methods  Program & Project Management  ITIL Foundations / SM  A+ & Network +  Six Sigma Lean  Microsoft Office Products  Situational Leadership  Presentation & Global Skills  Workflow Process Management Investment in Excellence  Military & Industry Certifications  Business Development Education M.B.A. Keller Graduate School of Management, 3.69 GPA, Dec 2012  B.S., Technical Management (Concentration in Business), DeVry University, 3.62 GPA, Cum Laude, Jun 2011  A.S., General, Vincennes University, 3.5 GPA, Dec 2010 Operational Leadership  Enterprise Content Management  Portfolio Management  Life-Cycle Management  Organizational Development  Service Delivery  Process Improvement  SLA Management  Workforce Management Development Leadership  Business Continuity  Benchmarking  Continual Service Improvement  Risk Management / Mitigation  Change Control  Resource Management  Profit & Loss Oversight  Vendor Selection / Management Business Analysis Computer Skills  Microsoft Office Suite  Visio, Project, SharePoint  Server Administration  Router & Network Security  PC Refresh & Warranty Support  Electric Document Management  Asset Management Vendor Management  Strategic Sourcing  Contract Management  Standardized Process Definition  Financial Stewardship  Performance Tracking & Management Relationship Management Vendor Compliance 360 Scorecards / Surveys Business Leadership  Strategic Planning & Market Research  Business Case Development  Build / Manage Metrics Dashboard  Requirements & Priority Definition  Budgeting  Workflow Management  Negotiation & Contract Administration  Mergers / Acquisitions  KPI’s (Key Performance Indicator’s) Team Leadership / Building  Organizational Process & Design  Change Management & Integration  Consensus Building & Motivation  Role Definition & Clarification  Knowledge Transfer & Coaching  Policy / Procedure Development  Leadership Coaching
  • 2.
    Eric Wangerin OperationsManagement Leader Phone: 904-482-8709 Email: ewangs@comcast.net LinkedIn: www.linkedin.com/in/ericwangerin/ Page 2 of 3 Professional Experience Operations Management  Managed 12 employees in a Global Business Group at Intel Corp  Supervised 3 Contingent Worker Vendors, 168 contracted personnel in 165 SLA’s, in 25 countries  Wrote and deployed master training schedules and business plans for company of 350 personnel and 10 sections  Maintained training and operations budget of $2.1M annually receiving Army Commendation for performance  Presented, supervised gathering of; published and reported metrics (covering cost, P&L, utilization, education levels, escalations, customer service and vendor satisfaction results) weekly, monthly and annually for Executive Management  Service line owner of an operational group with a $1.9M per month budget at Intel Corp (IT New Business Services) using ITIL Service and Change Management philosophies  Responsible for the organizational structure, aligning of business department, performance and financial recovery of the business in the Americas, Europe and Asia (generating $9.3M a year) to Client Services goals  Represented business needs in ITN, RFI, RFP and RFQ process for selection of five vendors and re-negotiations for technical service providers receiving Division Recognition Award in 2005  Wrote group road map, planning, staffing and MBO’s (1 yr, 5 yr, 10 yr plans) and drove change to business needs  Created and continually evaluated Lifecycle of 160 Service Level Agreements on a $9.7M budget  Maintained customer satisfaction metrics and high performance sustaining approval at 4.7 to 4.9 out of 5 for 7 yrs  Implemented ITIL standard processes in the service/support environment of global service line, disaster recovery and business continuity planning, receiving four of the IT Divisions highest-level awards (2001-2008)  Audited teams and vendor on monthly financials (average of $1.9M per month or $22.8M annually)  Oversaw consolidation of group headcount saving Intel Corp over $450K for 3 years in external fees and compliance to the Sarbanes & Oxley Act (SOX), receiving Division Recognition Award in 2003  Designed model for levels of support (full-time, part-time, pooled or special requests), saving 30% in down time  Managed PC Refresh for multiple groups, FAB’s and Labs from groups of 50 to over 325,000 PC’s  Supervised the accounting for assets and software for 13 acquisitions and divestitures  Managed readiness ability for four units going from a 60% to 110% readiness availability, receiving four “Superior Unit Citations” and the Army Commendation Medal Vendor Management  Attended 2014 Gartner Sourcing & Vendor Management Summit  Responsible for designing the five operational areas of the Vendor Relationship Management Program (Relationship, Performance, Contract, Risk & Finance Management) for Citizens’ IT Department  Actively managed vendors in four categories while ensuring compliance to Gartner and COBIT levels of service  Key contributor in shaping the Corporate Vendor Management Office which was been implemented throughout the entire corporation; recommended by vendors as "the best in the State of Florida" by Vendors  Manages program to control cost, drive service excellence, mitigate risks, and lower total cost of ownership while gaining increased value through the entire life cycle of the asset, or service  Negotiated agreements between vendors and organizational needs, on government GSA, Sole Source and Florida State Term Contracts (STC) for 22 IT Business Units, total revenue $26M a year  Analyzed reports and monitored supplier 360 performance scorecards and contracts for 211 vendors, communicated trends, and made recommendations to IT management on vendor relationships  Facilitated escalation and Root Cause Analysis (RCA) meetings, performance reviews, contract issues, risk assessments and financial management for 11 strategic vendors  Managed contracts for 21 Staff Augmentation vendors (@$7.1M to $14M annually) for 3 years
  • 3.
    Eric Wangerin OperationsManagement Leader Phone: 904-482-8709 Email: ewangs@comcast.net LinkedIn: www.linkedin.com/in/ericwangerin/  Took over a multi-site printer refresh project (600 new devices) in Oregon and Washington (5 Campus’s), completed 2 weeks early assisting in earning a $500K bonus for Intel from HP receiving Division Recognition Award in 2008  Responsible for maintaining relationships with vendors and business units with a spend of over $26M annually  Manage portfolio's for over 200 vendors who provide support, maintenance, products, services and staff augmentation in Performance, Relationship, Risk, Contract and Finance Management areas  Analyzes proposals and quotations from vendors (RFI, ITN, RFQ & ROI process), monitors vendor compliance with contractual obligations and performance based KPI's on company criteria, GSA and FL STC SLA's  Designed metrics, governance guidelines, document and vendor portfolio's and workflow processes to drive performance measures used in the Vendor Management program  Partners with 22 internal Business Units and corporate stakeholders (Purchasing, Legal, HR, Contracting and Finance), to create efficiencies, consult, work with a scorecard process to develop metrics, drive vendor performance, develop cost savings and manage productivity more efficiently  Analyzes vendor performance, monitors supplier performance and develops Lines of Business (LOB) to evaluate compliance, quality assurance, ROI and service levels provided to Citizens IT customers  Manage all escalations for "Strategic and Tactical" vendors, sets Root Cause Analysis (RCA) meetings to determine issues with problems and define resolutions to fix issues with a "win-win" focus  Managed and reorganized the Imaging/Printing and A/V vendor (HP and CISCO) teams at 7 sites (over 600 devices, 11 personnel, 1 Lead, 1 Vendor Manager) receiving Division Recognition Award in 2008  Co-managed 7-month project that saved Intel $64.9M over 5 years on server de-commission / refresh with IBM Page 3 of 3 receiving Division Recognition Award  Managed PC Break / Fix / Warranty repair depots that serviced 179,000 PC’s per year(HP, Dell, Apple and IBM) Logistics Management  Managed a Supply Section of six direct reports in 1,500 sq. ft. stock room in military; to a 9.500 square foot warehouse at Intel Corp with seven separate campuses  Administered 6 SOW’s and all warehouse activities, in the distribution, personnel, shipping and receiving areas  Managed an outsourced logistics workforce (15 personnel, 1 Lead and Vendor Manager)  Managed ROD’s (shipping discrepancies), ordering, storage, issue and turn-in of all personal and medical supplies, food, fuel, tools and support for 250 personnel without a loss for 3 years, receiving 2 Army Commendation Medals  Managed offsite training logistics and recruiting events for 9 years receiving 4 Army Achievement Medals  Supervised issue and usage of $9B in government equipment without a loss for 5 years (Army Commendation)  Wrote all loss reports, audited accident reports, and conducted “Reports of Survey Investigations” to recover loss of government equipment of over $1.2M  Controlled tracking of over 235,000 IT assets; managed the imaging, re-imaging and delivery of PC systems, supervised the repair and warranty depot onsite for HP, Lenovo, IBM, Apple and Dell PC’s  Managed the roll out and design of Intel/Cisco video conferencing systems in 15 conference rooms globally (a $35M project), completing 2 weeks early saving $5K  Presented financial metrics to management weekly (over $550K per month) Employment History Senior Vendor Manager, Citizens Property Insurance Corporation 12/2012-Present Vendor Manager, TEK Systems contracted to Citizens Property Insurance Corporation 9/2011-12/2012 Workflow Process Manager, Technisource (Project), contracted to CITI Corporation 8/2010-12/2010 Oregon Site IT Logistics Manager, Intel Corporation 3/2008-4/2009 Manager, Global IT New Business Services Group, Intel Corporation 7/2000-3/2008 Assistant Director, Operations and Logistics MGR, US Army/Army National Guard 11/1986-7/2005