The document contains Eric Wangerin's resume. He has over 30 years of experience in operations management, logistics management, and vendor management. He has held leadership roles at Intel Corp where he managed budgets, teams, and strategic vendor relationships. He has an MBA and technical management degrees and seeks new opportunities in operations leadership.
The document provides an overview of a company that provides information technology consulting and staffing services. It has over 1,000 employees focused on verticals like financial services, healthcare, and technology. The company has a global recruiting model with 5 centers to source talent across the world in a cost-effective manner. It aims to maintain high quality standards and commitments to employees, clients, and shareholders.
Presentation on Business Requirements gathering for Business Intelligence from our BI Practice Lead. Detailed instruction on how to maximize your time in gathering requirements and ensure you capture what is important to the user. Requirements gathering is critical to the success of a BI project.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Thomas Collier has over 20 years of experience as a business data analyst in the investment and telecom industries. He has a track record of analyzing business problems, identifying requirements, and communicating effectively to bridge the gap between business needs and technology. At his most recent role at Qwest Communications, he managed databases and reporting for contracted cable locating, designed processes to better track costs and work, and supported contract managers.
In depth look at my career and work history focusing on the magnitude and impact of my accomplishments and the complexity of the the positions I've held and the teams I've managed.
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
Strategic Management and Information Technology OutsourcingFarooq Omar
This document discusses strategic project management considerations for outsourcing an IT project. It emphasizes the importance of clearly specifying requirements, conducting a thorough cost-benefit analysis, and selecting an experienced project manager to oversee vendor communication and performance monitoring. The document also stresses the need for strong security policies and choosing a vendor that adheres to the organization's security rules to protect sensitive data when outsourcing IT functions.
Matthew Keane is an accomplished IT leader with over 20 years of experience in software development, program management, application support, and operations. He has a proven track record of success in both Fortune 500 companies and start-ups in industries such as gaming, publishing, financial services, manufacturing, and insurance. Keane is skilled at aligning IT strategies to business goals using agile methodologies and has experience defining sourcing strategies to reduce development costs. He holds certifications in Scrum and serves as a transformational leader focused on establishing best practices to achieve business objectives.
The document provides an overview of a company that provides information technology consulting and staffing services. It has over 1,000 employees focused on verticals like financial services, healthcare, and technology. The company has a global recruiting model with 5 centers to source talent across the world in a cost-effective manner. It aims to maintain high quality standards and commitments to employees, clients, and shareholders.
Presentation on Business Requirements gathering for Business Intelligence from our BI Practice Lead. Detailed instruction on how to maximize your time in gathering requirements and ensure you capture what is important to the user. Requirements gathering is critical to the success of a BI project.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Thomas Collier has over 20 years of experience as a business data analyst in the investment and telecom industries. He has a track record of analyzing business problems, identifying requirements, and communicating effectively to bridge the gap between business needs and technology. At his most recent role at Qwest Communications, he managed databases and reporting for contracted cable locating, designed processes to better track costs and work, and supported contract managers.
In depth look at my career and work history focusing on the magnitude and impact of my accomplishments and the complexity of the the positions I've held and the teams I've managed.
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
Strategic Management and Information Technology OutsourcingFarooq Omar
This document discusses strategic project management considerations for outsourcing an IT project. It emphasizes the importance of clearly specifying requirements, conducting a thorough cost-benefit analysis, and selecting an experienced project manager to oversee vendor communication and performance monitoring. The document also stresses the need for strong security policies and choosing a vendor that adheres to the organization's security rules to protect sensitive data when outsourcing IT functions.
Matthew Keane is an accomplished IT leader with over 20 years of experience in software development, program management, application support, and operations. He has a proven track record of success in both Fortune 500 companies and start-ups in industries such as gaming, publishing, financial services, manufacturing, and insurance. Keane is skilled at aligning IT strategies to business goals using agile methodologies and has experience defining sourcing strategies to reduce development costs. He holds certifications in Scrum and serves as a transformational leader focused on establishing best practices to achieve business objectives.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Manage Rapid Changes and Exceed Service LevelsDavid Messineo
CA CMDB and CA Service Level Management provide tools to help manage IT services and resources. The CMDB provides visibility into IT dependencies and relationships. CA SLM then uses this information to define and monitor service levels, ensuring quality of services meets business needs in a cost-effective manner. Key benefits include alignment of IT with business objectives, end-to-end visibility of services and performance monitoring against SLAs and OLAs. This helps optimize investments, manage changes and costs, and improve customer satisfaction.
Daksha Desai is a business/systems analyst and programmer with over 30 years of experience in various industries including insurance, financial services, telecommunications, and military applications. She has expertise in multiple programming languages and tools. Desai has held roles at several Fortune 500 companies where she ensured projects met specifications and regulatory requirements. She is skilled in tasks like requirements analysis, quality control, project management, and training.
Establishing a framework for it governance by dave cunningham 2007David Cunningham
Establishing an IT governance framework is important for law firms to effectively manage IT resources, risks, and investments. Published frameworks provide guidance but also require customization for each firm. Assessing firm performance through metrics and benchmarks allows for continuous improvement.
Michael Hofbauer is a highly accomplished professional with extensive experience in general management, program management, customer relationship management, business development, sales, marketing, and IT consulting. He has over 10 years of experience managing teams and projects across multiple industries and countries in the Middle East, Europe, and Africa. Currently, he works as the General Manager for NovaTec Consulting in the Middle East region, where he is responsible for establishing the company's operations and developing new business lines.
How to Save 30% on Your General Ledger Redesign/UpgradeUS-Analytics
Greg Briscoe is the Director of Governance and MDM Delivery at US-Analytics. He has over 30 years of experience in finance and business technologies. The presentation discusses how Oracle Data Relationship Management (DRM) can help organizations save 30% on general ledger redesign/upgrades. DRM allows organizations to load, compare, blend, and validate hierarchies to accelerate transformations like ERP upgrades. It also enables single version governance of dimensions across systems to simplify routine change management.
Daugherty is a management and IT consulting firm that has been in business for 25 years. It has over 700 employees across 5 regional development centers in the US. Daugherty provides consulting services across various industries, with a focus on strategy, custom solutions, business intelligence, and mobile computing for Fortune 500 companies. It offers a local alternative to large national consultancies that aims to provide faster, more cost-effective solutions.
This document is an executive summary and resume for Steven M. Morgen, an experienced finance management leader with over 36 years of experience. Some of his career highlights include launching a procure-to-pay shared service at Allstate that saved over $300 million annually, preparing Visa International for its IPO by transforming accounting processes, and developing proven solutions for post-acquisition finance integration. He has held senior consulting roles focusing on finance operations transformation and provides advisory services to clients on operational improvement.
Presentation on lessons of Finance Shared Service Centre implementation at BAT Russia delivered at Marcus Evans conference in Amsterdam, March 2008. I was the Project Manager for this change programme.
Business and IT Alignment using ArchitectureSudhir Nilekar
White paper written when Architecture Function was in its infancy. The focus of the white paper is on Business -IT Alignment of Enterprise Architecture
1) The document analyzes the strategic value of automating accounts payable processes for companies of various sizes.
2) It finds that while large enterprises have higher adoption of technologies, all companies struggle with paper-based invoices and exceptions.
3) Automating invoice receipt, approval workflows and payments can significantly reduce processing costs and times.
Jerod Ferry has over 20 years of experience in finance and management. He holds an MBA from Kelley School of Business with a concentration in finance. His career includes roles in credit analysis, financial reporting, budgeting, underwriting, and management. Currently, he is seeking new opportunities that allow him to utilize skills in problem solving, analytics, communication, and leadership.
Abhilasha Kamre is a Lead Project Coordinator with over 7 years of experience in customer relationship management, project management, and IT service delivery. She has led project teams for global customers and managed all stages of projects from end to end. Her experience includes change management, IT service management, and ensuring processes are followed to meet SLAs. She holds ITIL certifications and aims to contribute her skills to an organization that offers growth opportunities.
Aberdeen Group presentation at Spare parts 2013Copperberg
"Covergence 2012: People and Parts Linked Together To Solve Customer Issues" Aberdeen Group presentation at Spare parts 2013
More information http://www.sparepartseurope.com/
09072016 Walt +.Current.Resume+coverletterWalt Richards
This document summarizes Walt Richards' 33 years of experience in software development, deployment, and support across various roles. It highlights his expertise in requirements gathering, system integrations, deployments, and governance of large and small software projects. Richards has experience interfacing with business organizations at senior levels across functions like accounting, compliance, finance, and human resources. Specifically, it outlines his 14 years of experience at Ultimate Software in roles involving development, project management, product strategy, and services, as well as 19 years at ADP in field and corporate roles implementing software solutions through business analysis and best practices.
Enterprise Governance in Web 2.0 World OverviewMichael Ruiz
Enterprise Governance is a framework that was created by the Enterprise Governance Working Group at BearingPoint, Inc and continued at Deloitte Consulting. Enterprise Governance is a well-define set of processes, procedures, and feedback mechanisms for more effectively governing large scale enterprises. Enterprise Governance leverages the power of crowd sourcing to solicit and elicit input from the enterprise at large. This presentation was given as a series of lecture at Virginia Commonwealth University School of Business.
Rajat Monga has 9 years of experience in IT pricing, finance, and transaction advisory. He currently works as a Senior Manager of Pricing and FP&A at EXL Service, where he leads pricing for the insurance vertical. He is responsible for pricing RFPs, contract renewals, and financial forecasting. Previously, he worked at HCL Technologies as an Associate Manager, evaluating large deals over $25M. He has a Bachelor's in Commerce from Delhi University and is a Chartered Accountant.
- Juedienne Gordon has over 18 years of experience in business analysis, with additional experience in web applications, healthcare, finance, airlines, and as a partner in a food truck business.
- She has experience in requirements gathering, documentation, user experience design, software development, quality assurance, and project management.
- Gordon has expertise in various technologies, programming languages, and methodologies related to software development.
Qaisar Imtiaz has over 8 years of experience as a surveyor. He has worked on projects in Bahrain, Saudi Arabia, and Pakistan. His responsibilities have included conducting surveys, setting layouts, inspecting excavations and structures, preparing reports, and managing survey teams. He is proficient in various surveying software and instruments, including total stations, GPS devices, levels, and AutoCAD.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Manage Rapid Changes and Exceed Service LevelsDavid Messineo
CA CMDB and CA Service Level Management provide tools to help manage IT services and resources. The CMDB provides visibility into IT dependencies and relationships. CA SLM then uses this information to define and monitor service levels, ensuring quality of services meets business needs in a cost-effective manner. Key benefits include alignment of IT with business objectives, end-to-end visibility of services and performance monitoring against SLAs and OLAs. This helps optimize investments, manage changes and costs, and improve customer satisfaction.
Daksha Desai is a business/systems analyst and programmer with over 30 years of experience in various industries including insurance, financial services, telecommunications, and military applications. She has expertise in multiple programming languages and tools. Desai has held roles at several Fortune 500 companies where she ensured projects met specifications and regulatory requirements. She is skilled in tasks like requirements analysis, quality control, project management, and training.
Establishing a framework for it governance by dave cunningham 2007David Cunningham
Establishing an IT governance framework is important for law firms to effectively manage IT resources, risks, and investments. Published frameworks provide guidance but also require customization for each firm. Assessing firm performance through metrics and benchmarks allows for continuous improvement.
Michael Hofbauer is a highly accomplished professional with extensive experience in general management, program management, customer relationship management, business development, sales, marketing, and IT consulting. He has over 10 years of experience managing teams and projects across multiple industries and countries in the Middle East, Europe, and Africa. Currently, he works as the General Manager for NovaTec Consulting in the Middle East region, where he is responsible for establishing the company's operations and developing new business lines.
How to Save 30% on Your General Ledger Redesign/UpgradeUS-Analytics
Greg Briscoe is the Director of Governance and MDM Delivery at US-Analytics. He has over 30 years of experience in finance and business technologies. The presentation discusses how Oracle Data Relationship Management (DRM) can help organizations save 30% on general ledger redesign/upgrades. DRM allows organizations to load, compare, blend, and validate hierarchies to accelerate transformations like ERP upgrades. It also enables single version governance of dimensions across systems to simplify routine change management.
Daugherty is a management and IT consulting firm that has been in business for 25 years. It has over 700 employees across 5 regional development centers in the US. Daugherty provides consulting services across various industries, with a focus on strategy, custom solutions, business intelligence, and mobile computing for Fortune 500 companies. It offers a local alternative to large national consultancies that aims to provide faster, more cost-effective solutions.
This document is an executive summary and resume for Steven M. Morgen, an experienced finance management leader with over 36 years of experience. Some of his career highlights include launching a procure-to-pay shared service at Allstate that saved over $300 million annually, preparing Visa International for its IPO by transforming accounting processes, and developing proven solutions for post-acquisition finance integration. He has held senior consulting roles focusing on finance operations transformation and provides advisory services to clients on operational improvement.
Presentation on lessons of Finance Shared Service Centre implementation at BAT Russia delivered at Marcus Evans conference in Amsterdam, March 2008. I was the Project Manager for this change programme.
Business and IT Alignment using ArchitectureSudhir Nilekar
White paper written when Architecture Function was in its infancy. The focus of the white paper is on Business -IT Alignment of Enterprise Architecture
1) The document analyzes the strategic value of automating accounts payable processes for companies of various sizes.
2) It finds that while large enterprises have higher adoption of technologies, all companies struggle with paper-based invoices and exceptions.
3) Automating invoice receipt, approval workflows and payments can significantly reduce processing costs and times.
Jerod Ferry has over 20 years of experience in finance and management. He holds an MBA from Kelley School of Business with a concentration in finance. His career includes roles in credit analysis, financial reporting, budgeting, underwriting, and management. Currently, he is seeking new opportunities that allow him to utilize skills in problem solving, analytics, communication, and leadership.
Abhilasha Kamre is a Lead Project Coordinator with over 7 years of experience in customer relationship management, project management, and IT service delivery. She has led project teams for global customers and managed all stages of projects from end to end. Her experience includes change management, IT service management, and ensuring processes are followed to meet SLAs. She holds ITIL certifications and aims to contribute her skills to an organization that offers growth opportunities.
Aberdeen Group presentation at Spare parts 2013Copperberg
"Covergence 2012: People and Parts Linked Together To Solve Customer Issues" Aberdeen Group presentation at Spare parts 2013
More information http://www.sparepartseurope.com/
09072016 Walt +.Current.Resume+coverletterWalt Richards
This document summarizes Walt Richards' 33 years of experience in software development, deployment, and support across various roles. It highlights his expertise in requirements gathering, system integrations, deployments, and governance of large and small software projects. Richards has experience interfacing with business organizations at senior levels across functions like accounting, compliance, finance, and human resources. Specifically, it outlines his 14 years of experience at Ultimate Software in roles involving development, project management, product strategy, and services, as well as 19 years at ADP in field and corporate roles implementing software solutions through business analysis and best practices.
Enterprise Governance in Web 2.0 World OverviewMichael Ruiz
Enterprise Governance is a framework that was created by the Enterprise Governance Working Group at BearingPoint, Inc and continued at Deloitte Consulting. Enterprise Governance is a well-define set of processes, procedures, and feedback mechanisms for more effectively governing large scale enterprises. Enterprise Governance leverages the power of crowd sourcing to solicit and elicit input from the enterprise at large. This presentation was given as a series of lecture at Virginia Commonwealth University School of Business.
Rajat Monga has 9 years of experience in IT pricing, finance, and transaction advisory. He currently works as a Senior Manager of Pricing and FP&A at EXL Service, where he leads pricing for the insurance vertical. He is responsible for pricing RFPs, contract renewals, and financial forecasting. Previously, he worked at HCL Technologies as an Associate Manager, evaluating large deals over $25M. He has a Bachelor's in Commerce from Delhi University and is a Chartered Accountant.
- Juedienne Gordon has over 18 years of experience in business analysis, with additional experience in web applications, healthcare, finance, airlines, and as a partner in a food truck business.
- She has experience in requirements gathering, documentation, user experience design, software development, quality assurance, and project management.
- Gordon has expertise in various technologies, programming languages, and methodologies related to software development.
Qaisar Imtiaz has over 8 years of experience as a surveyor. He has worked on projects in Bahrain, Saudi Arabia, and Pakistan. His responsibilities have included conducting surveys, setting layouts, inspecting excavations and structures, preparing reports, and managing survey teams. He is proficient in various surveying software and instruments, including total stations, GPS devices, levels, and AutoCAD.
El Superior Tribunal de Justicia de la Ciudad de San Luis convoca a un concurso de diseño para crear un cartel identificatorio para el Palacio de Justicia. El concurso está abierto a arquitectos, artistas, diseñadores y profesionales afines. Los participantes deben presentar propuestas que capturen la identidad del edificio y respeten su estilo arquitectónico. Las propuestas se recibirán del 28 de mayo al 22 de junio de 2012 y el ganador recibirá un premio de $5,000 pesos.
El documento describe los principales símbolos patrios del Perú: la bandera, con tres franjas verticales roja, blanca y roja; el escudo, que representa las riquezas del país en los reinos naturales; y el himno nacional, cuya letra original fue escrita por José de la Torre Ugarte y música por José Bernardo Alcedo en 1821. También menciona la escarapela nacional, establecida en 1825 como de color blanco y rojo.
El cronograma de actividades para el primer trimestre de 2014 incluye la entrega y empalme de áreas a fines de enero, capacitaciones en febrero, y la entrega de certificados, citas para levantar información de pymes, y revisiones de entregables en febrero y marzo, con la entrega final del producto y su sustentación programadas para marzo, a la espera de confirmación de fechas.
Wang San, the headman of a village, listens reluctantly as Comrade Li instructs the villagers to abandon traditional rice farming methods and merge their fields into a single collective. Wang San is concerned this will damage the crops as rice requires specialized care. That night, Wang San visits Comrade Li to argue respectfully for traditional methods. However, Comrade Li reveals his family was killed for opposing reforms. Wang San realizes Comrade Li believes he is dutifully serving his country, though his plans may harm the village.
Este documento certifica que Daniel Esteban Mora García se graduó con una licenciatura en Física de la Facultad de Ciencias Físico Matemáticas. Fue registrado por la Secretaría General de la Rectoría bajo el folio 50029219 el 15 de mayo de 2012. El Director de Asuntos Académicos de la Universidad Autónoma del Estado de Coahuila de Zaragoza confirma que Daniel Esteban Mora García aprobó satisfactoriamente su examen profesional.
El resumen presenta la información personal y laboral de Ana María Torrejón. Ha trabajado como secretaria ejecutiva en tres empresas diferentes desde 1986 hasta la actualidad, brindando asistencia administrativa, elaborando informes, presupuestos y traducciones. Cuenta con estudios de licenciatura en sistemas y secretariado ejecutivo bilingüe, e inglés avanzado.
Exceptional Collaborative Services Provided by Freeman Tax Law Jeffrey S. Freeman
Freeman Tax Law provides both legal and accounting services for tax-related matters through a collaborative team approach. The firm assists clients with issues like Foreign Account Tax Compliance Act (FATCA) compliance and voluntary tax disclosures. Teams consisting of attorneys, CPAs, and project managers work together on each client's needs, allowing the firm to both represent clients legally and prepare tax filings in-house. This comprehensive service model was developed by the founder based on his experience in international tax law and accounting.
Designing for life-changing impact: From bottled water to ending world povertyYuan Wang
Perhaps you’ve bought a bottle of Thankyou water from 7-eleven? Or grabbed a Thankyou body wash from the supermarket shelves at Woolworths? 100% of the profits from their products goes towards ending global poverty, by funding safe water, food and hygiene and sanitation services around the world. How does Thankyou prove their impact?
“Track Your Impact” is Thankyou’s unique system which lets you see exactly which project your product is helping to fund. Your journey starts picking up a product from the shops, then via the Internet to a far-away country like Haiti, where you can track your product to a specific village, and continue onto social media and email. This customer experience is only made possible by a multitude of online and offline operations including field partners on the ground, product suppliers, the Creative and Impact teams at Thankyou’s head office, the TYI back-end management system and the ground-breaking website redesigned by digital agency Yump.
Co-presented by Thankyou and Yump, we will discuss the challenges of designing an experience that hasn’t been done before, that sounds “cool” but is difficult to understand for the consumer. We will share our design process and methodology, including the research and insights that have informed our decisions. Most importantly, we will discuss our learnings and how they can help other user experience (UX) or customer experience (CX) practitioners who are designing for social impact.
For full case study, continue reading at https://yump.com.au/portfolio/thankyou/
The document provides an overview of Eric Wangerin's experience and qualifications for operations management and leadership roles. It includes a summary of his 30 years of experience in both government and corporate roles, along with details of his responsibilities managing global operations, logistics, vendors, projects, and teams. His skills include program/project management, ITIL frameworks, Six Sigma, Microsoft Office, and military/industry certifications.
Technology Leader,
Strategic Leader,
IT Executive,
IT Business Partner,
Business Technology Partner, Executive,
Chief of Staff,
Executive Director,
Chief Business Officer,
IT Leader,
IT/Finance,
VP IT Relationship Management ,
Business Partner Driving Cross-Functional Alignment of IT Strategy, Programs & Services
PMO Leadership
IT Strategy
David Bagley has over 20 years of experience in operations management, strategy, risk management, and process improvement. He has a proven track record of developing business control models, facilitating regulatory requirements, and managing large-scale projects. Bagley is an expert in leading initiatives that drive operational efficiency and mitigate risks.
David Bagley has over 20 years of experience in operations management, strategy, risk management, and business development. He has a proven track record of developing business control models, facilitating regulatory requirements, and managing initiatives. Currently he is a senior project manager focusing on functional change management, software implementation, and ERP strategic initiatives for Providence Partners.
Jackie Sutherlin is a quality-driven professional seeking a position that values individuals, clients, and collaboration. She has over 20 years of experience in project management, process documentation, quality assurance testing, and training. Her skills include claims auditing, Salesforce administration, financial analysis, and public speaking. She holds a Bachelor's degree in Economics from the University of Minnesota and volunteers her time mentoring youth.
Deepak has over 10 years of experience in IT service delivery and management. He has expertise in ITIL frameworks and best practices for service strategy, design, transition, operations, and continual service improvement. Deepak is seeking a leadership role in customer support where he can apply his experience in IT service management to achieve corporate goals. His professional experience includes managing remote infrastructure support teams, ensuring ITIL compliance, and maintaining high levels of customer satisfaction.
David Bagley is an experienced leader with over 20 years of expertise in operations management, compliance, human resources, strategy, and business development. He has held roles at several large financial institutions and consulting firms, where he has led projects, teams, and business units. His experience includes developing business control models, metrics, and process improvements to facilitate regulatory changes and drive operational excellence.
David Bagley has over 20 years of experience in operations management, risk management, and process improvement. He has worked at several large financial institutions, where he developed business control models, key performance indicators, and process improvements that generated millions in savings. Bagley is an expert in change management, risk analysis, and developing solutions to regulatory issues.
Joseph Ballou has over 15 years of experience as a senior business analyst with expertise in business process analysis, requirements elicitation and management. He has worked across multiple industries, including utilities, manufacturing, telecommunications and financial services. Ballou is skilled in communicating with stakeholders, understanding business needs, and leading collaborative workshops to define solutions and requirements.
Joseph Ballou has over 15 years of experience as a senior business analyst with expertise in business process analysis, requirements elicitation and management. He has worked across multiple industries, including utilities, manufacturing, telecommunications and financial services. Ballou is skilled in communicating with stakeholders, understanding business needs, and leading collaborative workshops to define solutions and requirements.
Linto Danes Oommen is a seasoned business transformation and process re-engineering consultant with over 12 years of experience in Lean Six Sigma, project management, and consulting. He has expertise in enterprise transformation, process re-engineering, and Six Sigma tools. Oommen has worked with clients across various industries and geographies, leading projects that improved operations and delivered millions of dollars in savings and revenue. Currently seeking new opportunities, he is a Lean Six Sigma Black Belt and Project Management Professional with a strong track record of success.
David Bagley has over 20 years of experience in operations management, risk management, and process improvement. He has worked for several large financial institutions, leading projects to develop business control models, customer service metrics, and process improvements, saving companies millions of dollars. Bagley has expertise in change management, risk analysis, and developing strategic initiatives.
Donna Wieringa is a senior-level manager with over 20 years of experience leading customer service and quality assurance teams in the telecommunications industry. She has a track record of strategic leadership, operational transformation, and driving results through process optimization and automation. Her experience includes managing multi-site operations, developing high-performing teams, and improving the customer experience. She is currently the Director of Low Speed TDM Network Support at AT&T, overseeing four customer care centers handling over 1.2 million tickets annually.
This curriculum vitae summarizes Chirag Shah's experience in business intelligence and data analysis. He has over 15 years of experience in roles managing BI teams and developing reports and dashboards. His technical skills include SAS, SQL, Excel, and Microsoft BI tools. He holds a Bachelor's degree in Commerce and certifications in Visual Basic and Agile fundamentals. His most recent role was as Manager of Business Intelligence at Bankwest Australia, where he led a team of analysts and automated many reporting processes.
This document is a resume for Barbara Hall, an experienced IT leader. She has over 15 years of experience leading IT client services teams and implementing service delivery best practices. Some of her key achievements include consolidating multiple IT support functions into a single shared services model, improving customer satisfaction ratings, and implementing ITIL frameworks to standardize processes and reduce resolution times. She has a track record of leveraging technology to improve business operations and reducing costs through outsourcing and vendor negotiations.
Your take-away from the IT Service Management (ITSM) presentation are:
• A clear understanding of PM practices used in the implementation of ITSM
• Planning tips to successfully deliver an ITSM process improvement project
• Marketing ideas to socialize the message to the organization
• Testing techniques to achieve organic improvements along the way
• Ways to achieve buy-in from stakeholders
Jeffery Karl is a senior-level continuous improvement professional with experience leading multi-million dollar projects using Lean Six Sigma methodologies. He currently works as the Director of Continuous Improvement at Nationwide Financial Services, where he developed their continuous improvement program, trained over 100 associates, and led projects saving over $500,000 annually. Previously, he worked at Cardinal Health leading Six Sigma projects saving over $3 million and introducing new strategies.
Neil Fulton has over 25 years of experience in customer service and technical support roles across various industries. He currently serves as the Senior Director of Customer Service Theatre Lead for EMC Corporation, where he is responsible for global customer satisfaction and support operations. Previously, he held several director-level positions where he improved customer support functions through initiatives like streamlining processes, implementing metrics and reviews, developing training programs, and building high-performing teams. Fulton has a track record of successfully leading technical support organizations, optimizing operations, and driving revenue growth.
1. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
Page 1 of 3
Industry Application
Operations Management
Logistics Management
Global Management
Technology Services
Risk Mitigation
Contingent Workforce Management
Warehouse Management
Customer Service
Personnel Management
Human Resources
Financial Analysis
RFQ, RFI, RFP, ITN Process
Executive Summary
Management professional with 30 years of experience (in government and corporate business);
expert at minimizing costs, building teams, controlling risk and proven out of the box thinking
to build the business.
Strong background working globally with multiple cultures and regions; personnel management
and portfolio management on projects in the America’s, Europe and Asia; served as the liaison
between large clients in IT and service delivery teams, leveraging excellent organizational,
communication and time skills in business and infrastructure project management.
Skills Inventory
Tools/Methods
Program & Project Management
ITIL Foundations / SM
A+ & Network +
Six Sigma Lean
Microsoft Office Products
Situational Leadership
Presentation & Global Skills
Workflow Process Management
Investment in Excellence
Military & Industry Certifications
Business Development
Education
M.B.A. Keller Graduate School of
Management, 3.69 GPA, Dec 2012
B.S., Technical Management
(Concentration in Business), DeVry
University, 3.62 GPA, Cum Laude, Jun
2011
A.S., General, Vincennes University,
3.5 GPA, Dec 2010
Operational Leadership
Enterprise Content Management
Portfolio Management
Life-Cycle Management
Organizational Development
Service Delivery
Process Improvement
SLA Management
Workforce Management
Development Leadership
Business Continuity
Benchmarking
Continual Service Improvement
Risk Management / Mitigation
Change Control
Resource Management
Profit & Loss Oversight
Vendor Selection / Management
Business Analysis
Computer Skills
Microsoft Office Suite
Visio, Project, SharePoint
Server Administration
Router & Network Security
PC Refresh & Warranty Support
Electric Document Management
Asset Management
Vendor Management
Strategic Sourcing
Contract Management
Standardized Process Definition
Financial Stewardship
Performance Tracking & Management
Relationship Management
Vendor Compliance
360 Scorecards / Surveys
Business Leadership
Strategic Planning & Market Research
Business Case Development
Build / Manage Metrics Dashboard
Requirements & Priority Definition
Budgeting
Workflow Management
Negotiation & Contract Administration
Mergers / Acquisitions
KPI’s (Key Performance Indicator’s)
Team Leadership / Building
Organizational Process & Design
Change Management & Integration
Consensus Building & Motivation
Role Definition & Clarification
Knowledge Transfer & Coaching
Policy / Procedure Development
Leadership Coaching
2. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
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Professional Experience
Operations Management
Managed 12 employees in a Global Business Group at Intel Corp
Supervised 3 Contingent Worker Vendors, 168 contracted personnel in 165 SLA’s, in 25 countries
Wrote and deployed master training schedules and business plans for company of 350 personnel and 10 sections
Maintained training and operations budget of $2.1M annually receiving Army Commendation for performance
Presented, supervised gathering of; published and reported metrics (covering cost, P&L, utilization, education
levels, escalations, customer service and vendor satisfaction results) weekly, monthly and annually for Executive
Management
Service line owner of an operational group with a $1.9M per month budget at Intel Corp (IT New Business
Services) using ITIL Service and Change Management philosophies
Responsible for the organizational structure, aligning of business department, performance and financial recovery
of the business in the Americas, Europe and Asia (generating $9.3M a year) to Client Services goals
Represented business needs in ITN, RFI, RFP and RFQ process for selection of five vendors and re-negotiations
for technical service providers receiving Division Recognition Award in 2005
Wrote group road map, planning, staffing and MBO’s (1 yr, 5 yr, 10 yr plans) and drove change to business needs
Created and continually evaluated Lifecycle of 160 Service Level Agreements on a $9.7M budget
Maintained customer satisfaction metrics and high performance sustaining approval at 4.7 to 4.9 out of 5 for 7 yrs
Implemented ITIL standard processes in the service/support environment of global service line, disaster recovery
and business continuity planning, receiving four of the IT Divisions highest-level awards (2001-2008)
Audited teams and vendor on monthly financials (average of $1.9M per month or $22.8M annually)
Oversaw consolidation of group headcount saving Intel Corp over $450K for 3 years in external fees and
compliance to the Sarbanes & Oxley Act (SOX), receiving Division Recognition Award in 2003
Designed model for levels of support (full-time, part-time, pooled or special requests), saving 30% in down time
Managed PC Refresh for multiple groups, FAB’s and Labs from groups of 50 to over 325,000 PC’s
Supervised the accounting for assets and software for 13 acquisitions and divestitures
Managed readiness ability for four units going from a 60% to 110% readiness availability, receiving four
“Superior Unit Citations” and the Army Commendation Medal
Vendor Management
Attended 2014 Gartner Sourcing & Vendor Management Summit
Responsible for designing the five operational areas of the Vendor Relationship Management Program
(Relationship, Performance, Contract, Risk & Finance Management) for Citizens’ IT Department
Actively managed vendors in four categories while ensuring compliance to Gartner and COBIT levels of service
Key contributor in shaping the Corporate Vendor Management Office which was been implemented throughout
the entire corporation; recommended by vendors as "the best in the State of Florida" by Vendors
Manages program to control cost, drive service excellence, mitigate risks, and lower total cost of ownership while
gaining increased value through the entire life cycle of the asset, or service
Negotiated agreements between vendors and organizational needs, on government GSA, Sole Source and Florida
State Term Contracts (STC) for 22 IT Business Units, total revenue $26M a year
Analyzed reports and monitored supplier 360 performance scorecards and contracts for 211 vendors,
communicated trends, and made recommendations to IT management on vendor relationships
Facilitated escalation and Root Cause Analysis (RCA) meetings, performance reviews, contract issues, risk
assessments and financial management for 11 strategic vendors
Managed contracts for 21 Staff Augmentation vendors (@$7.1M to $14M annually) for 3 years
3. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
Took over a multi-site printer refresh project (600 new devices) in Oregon and Washington (5 Campus’s),
completed 2 weeks early assisting in earning a $500K bonus for Intel from HP receiving Division Recognition
Award in 2008
Responsible for maintaining relationships with vendors and business units with a spend of over $26M annually
Manage portfolio's for over 200 vendors who provide support, maintenance, products, services and staff
augmentation in Performance, Relationship, Risk, Contract and Finance Management areas
Analyzes proposals and quotations from vendors (RFI, ITN, RFQ & ROI process), monitors vendor compliance
with contractual obligations and performance based KPI's on company criteria, GSA and FL STC SLA's
Designed metrics, governance guidelines, document and vendor portfolio's and workflow processes to drive
performance measures used in the Vendor Management program
Partners with 22 internal Business Units and corporate stakeholders (Purchasing, Legal, HR, Contracting and
Finance), to create efficiencies, consult, work with a scorecard process to develop metrics, drive vendor
performance, develop cost savings and manage productivity more efficiently
Analyzes vendor performance, monitors supplier performance and develops Lines of Business (LOB) to evaluate
compliance, quality assurance, ROI and service levels provided to Citizens IT customers
Manage all escalations for "Strategic and Tactical" vendors, sets Root Cause Analysis (RCA) meetings to
determine issues with problems and define resolutions to fix issues with a "win-win" focus
Managed and reorganized the Imaging/Printing and A/V vendor (HP and CISCO) teams at 7 sites (over 600
devices, 11 personnel, 1 Lead, 1 Vendor Manager) receiving Division Recognition Award in 2008
Co-managed 7-month project that saved Intel $64.9M over 5 years on server de-commission / refresh with IBM
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receiving Division Recognition Award
Managed PC Break / Fix / Warranty repair depots that serviced 179,000 PC’s per year(HP, Dell, Apple and IBM)
Logistics Management
Managed a Supply Section of six direct reports in 1,500 sq. ft. stock room in military; to a 9.500 square foot
warehouse at Intel Corp with seven separate campuses
Administered 6 SOW’s and all warehouse activities, in the distribution, personnel, shipping and receiving areas
Managed an outsourced logistics workforce (15 personnel, 1 Lead and Vendor Manager)
Managed ROD’s (shipping discrepancies), ordering, storage, issue and turn-in of all personal and medical
supplies, food, fuel, tools and support for 250 personnel without a loss for 3 years, receiving 2 Army
Commendation Medals
Managed offsite training logistics and recruiting events for 9 years receiving 4 Army Achievement Medals
Supervised issue and usage of $9B in government equipment without a loss for 5 years (Army Commendation)
Wrote all loss reports, audited accident reports, and conducted “Reports of Survey Investigations” to recover loss
of government equipment of over $1.2M
Controlled tracking of over 235,000 IT assets; managed the imaging, re-imaging and delivery of PC systems,
supervised the repair and warranty depot onsite for HP, Lenovo, IBM, Apple and Dell PC’s
Managed the roll out and design of Intel/Cisco video conferencing systems in 15 conference rooms globally (a
$35M project), completing 2 weeks early saving $5K
Presented financial metrics to management weekly (over $550K per month)
Employment History
Senior Vendor Manager, Citizens Property Insurance Corporation 12/2012-Present
Vendor Manager, TEK Systems contracted to Citizens Property Insurance Corporation 9/2011-12/2012
Workflow Process Manager, Technisource (Project), contracted to CITI Corporation 8/2010-12/2010
Oregon Site IT Logistics Manager, Intel Corporation 3/2008-4/2009
Manager, Global IT New Business Services Group, Intel Corporation 7/2000-3/2008
Assistant Director, Operations and Logistics MGR, US Army/Army National Guard 11/1986-7/2005