1. Suman Swamy
Phone: 916-221-0359 (Cell) Email: suman_swamy@hotmail.com
Business Systems Analyst / Database Integration Analyst with 10+ years of experience in Media, Airlines, Utilities
(Energy, Gas), Construction, Health insurance industries
SUMMARY OF QUALIFICATIONS
 Expert in business process engineering and softwaredevelopment life cycle, including analysis,
design, development, testing and implementation of softwareapplications.
 Experience in public sector projects with the Government (County / State).
 In-depth knowledge of data modeling, mapping and design using Oracle designer tools and Visio.
 Familiar with current industry standards, such as HIPAA, and Capability Maturity Model(CMM).
 Adept at reducing development costs and providing traceability of projects.
 Excellent communication, analytical, interpersonal, and presentation skills; expert at managing
multiple projects simultaneously.
 Motivated to learn new technologies and can work in a team or independently.
TECHNICAL SKILLS AND CERTIFICATIONS
Databases: Oracle, MSAccess, SQL, MSSQL
GUI/Tools: MSProject, Visio, Access, Word, Excel, Oracle Forms 4.5/5.0/9.x/10g,
Oracle Reports 2.5/3.0/6x/9x , CrystalReports, SQL*Plus, PL/SQL
Developer, TOAD, RAPIDSQL, SQL NAVIGATOR, RATIONALROSE,
MSVisual Studio, SQL Server Management Studio MSVB .Net
Industry Standards: HIPAA, ISO, CMM
Platforms:
Defect tracking
Windows NT/2000/XP, MSDOS, Mainframe, Linux, Unix
TRACK-IT
Document Repository: BI Designer , Oracle Designer, Share Point
Testing Tools:
Java & Web Technologies:
CRM:
Oracle ERP
Mercury ITG, Mercury Quality Center, PVCS
HTML, XML, Java, J2EE, JDeveloper
SugarCRM 4.5.1, 5.1.0c
GL
PROFESSIONAL EXPERIENCE
ARLINGTON COUNTY (Sept 2010 – Till Date)
Senior Analyst / Developer for the COTS Assessment andCollectionEnterprise system (ACE), which is a suite of modules used to supportthe
functionality of any revenue agency. This was being used by the Commissioner of Revenue and Treasury offices of thecounty. The systemis an
integrated product mainly comprises Customer Registration, Returns, Refunds, Payments, Collections, Revenue and Audit modules with supporting
functions Workflow, Security, Imaging, Letters, Reports and Internet.
 Communicate, Co-ordinate & interact with all levels of staff within Commissioner of Revenue, Treasury divisions. Schedule and Conduct
meetings with thecommissioner of revenue and treasury staff to discuss Business Process Requirements, Enhancements, service request
tickets.
 Interact with the functional owners to track the progress of theservice requests, discuss new processes.
 Testing Lead Co–ordinator for new process implementations for the treasury and commissioner of revenue divisions.
 Work on Service request tasks, modify VB .NET user interface screens based on enhancement requests.
 Modified VB classes to add new functionality, or create new functionality.
 Work on several agency interfaces interacting with thesystemsuch as DMV, NADA etc.
 Develop automation code for automatically processing and closing interface items coming through the files from other agencies.
 Applied change requests, upload documentation via Share point.
 Modify business process rules and functionality within VB class.
 Supported reportingaspects by providing MSSQL Queries, Datamarts, and reports within ACE.
 Assist users to design new business processes, testing enhancements or troubleshooting issues.
AIRCRAFT TECHNICAL PUBLISHERS., BRISBANE, CA (May 2007 – Feb 2010)
Lead Analyst / Developer for theproduction assembly of manuals and revisions of small aircrafts into CD’s, DVD’s .

2. Assignment was to gather & analyzerequirements for the enhancement of the business process models for the production line , and also maintain the
inventory and Sales systems .
 Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans,
meeting deadlines and standards.
 Interfaced with business users to prepareand updateBusiness Process Requirements (BPR) and Software System Requirements (SSR).
Created test cases and test scripts.
 Ensured all artifacts complied with corporateSDLC Policies and guidelines.
 Prioritized outstanding defects and systemproblems, ensuring accuracy and deadlines were met.
 Performed GAP analysis of business rules, business and systemprocess flows, user administration, and requirements for the CRM
migration process for themarketing team.
 Outline the project timelines using Microsoft Project & allocate tasks.
 Documented the business process of migrating customer related data from ACT to theSugarCRM application & writemigration scripts.
 Trace test cases and functional specifications to SSR’s and BPR’s using Track-It.
 Altered the GUI based on business requirements. Developed reports based on requirements.
 Applied change requests, versions & addendums.
AKRAYA INC., SAN JOSE CA (Feb 2007 – May 2007)
CLIENT : GENENTECH , SOUTH SAN FRANCISCO,CA
Senior Analyst to analyze theexisting file maker systemto track the alarm criteria of certain equipment , and migrate the systemto Oracle based
platform.
.
 Developed use cases, workflow , screen mockups and conversion requirements.
 Conducted risk engineering to derive and execute action plans on time .
 Interfaced with SMEs to prepareBPR documents for the file maker systems
 Prepared business process models; used Oracle Designer, Visio to create use case diagrams.
RAPIDIGM , INC (OCT 2001 – FEB 2007)
CLIENTS:
TEXAS ACCESS ALLIANCE (ACCENTURE) AUSTIN – TX (FEB 2006 – JAN 2007)
Business Analyst forproduction support & addition of business processes (Eligibility , Enrollment , Termination) forthe Children’s health
insurance program (CHIP) provided by the state of Texas, for families with lowincome .
 Analyzeand determine the various factors involved in determining the eligibility & enrollment for the insurance program.
 Create logical models for theenrollment processes
 Worked with the QA team to design & create test plans for user acceptance testing (UAT).
 Test thecase scenarios using Mercury Quality Center .
 Provide production support for any new defects detected.
 Created documentation for training end users.
TEXAS ACCESS ALLIANCE (ACCENTURE) SACRAMENTO – TX (APR 2005 – JAN 2006)
Business Analyst for the design, development & implementation of theChildren’s Health Insurance Program (CHIP) online application
for the stateof Texas.
 Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture
analysis and design using Oracle designer tools.
 Developed prototypeof new information processing application. Helped collect functional requirements and prepared business requirement
documents using BI tools .
 Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case
diagrams, activity diagrams, and statechart diagrams.
 Validated technical designs created by IT developers against functional specifications
 Assisted in process modeling & conducted Joint Application Development (JAD) sessions with stake holders throughout SDLC to resolve
open issues
 Wrote SQL Queries for data manipulation & PL/SQL sub-programs to implement business rules.
 Co-ordinate with theQA team to develop test plans for UAT & conducted UAT .
 Liaised with Business Analysts in Austin and Houston to create data maps.
 Generated Oracle reports based on specifications.
LANE COUNTY, EUGENE ,OR (JUN 2004 - MAR 2005)
IT Analyst for migration of the Community Corrections Center systemto Oracle.

3.  Performed GAP and Risk analysis of existing systemand evaluated benefits of new system .
 Involved in detailing project mission, data process flow diagrams, and timelines
 Assisted in process modeling; conducted and participated in JAD sessions with systemusers.
 Developed Entity Relationship (ER) Diagrams using Oracle Designer.
 Created GUI using Oracle forms .
 Coordinated work plans between project manager and client using MSProject .
 Created documentation for training .
CONTINENTAL AIRLINES, HOUSTON,TX (NOV 2003 - MAR 2004)
Programmer Analyst for a major airline to assist in implementation of a new form of payment for their online customers.
 Reviewed existing business process, URS, and functional requirements
 Identified location where thenew process could be integrated.
 Developed PL/SQL subprograms to implement thenew business logic .
 Strategized implementation effort throughout SDLC .
 Created test case plans and conducted testing .
ESPN INC., BRISTOL,CT (APR 2003 - OCT 2003)
Application Developer for themedia giant to help maintain their Affiliate Information system and design , develop and implement a new system
called Special Blackouts Automation.
 Analyzerequirements for theimplementation of thenew Blackouts Automation System.
 Interfaced with users to prepareand updateBusiness Process Requirements (BPR) and Software SystemRequirements (SSR).
 Designed User Interface screens to capture blackouts information.
 Developed oracle reports based on user specifications .
 Modified PL /SQL sub programs to implement the business logic.
 Created test plans & test scripts.
 Ensured all artifacts complied with corporateSDLC Policies and guidelines.
CALPINE ENERGY SERVICES., HOUSTON,TX (NOV 2001 - MAR 2003)
IT Analyst / Developer for the Energy company to implement the accounts payables module , capturecash forecasting information from theinvoices
and provide production support for all the commodity accounting issues.
 Involved in the SDLC of the new accounts payables module.
 Designed the systemfor capturing thecash forecasting information.
 SME for all thevarious deal journal reports i.e. gas, Power and Gas which were being run periodically.
 Helped manage risk analysis and mitigation plans, status reports, and user presentations;prepared business process models, defined
milestone deliverables, and established critical success factors.
 Altered packages and sub-programs based on new business requirements for the various calculations in theCalpine Billing Engine.
 Created UI screens used to capturecommodity information and tally the financial checkout deals.
 Participated in the JAD sessions with systemusers.
 Performed source code version control using PVCS.
SHELL ENERGY , HOUSTON ,TX (JUL 2001 – SEP 2001)
Programmer Analyst for the major gas company to design & develop file download feature from the websiteto thelocal file systemon the PC using
Java Beans to open the file , read thefile, transfer the contents to the local machine & close thefile
 Invoked the java bean in the Oracle form using Pluggable Java Component to achieve the functionality of reading and writing from the
files to the hard drive .
 Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for incorporation in
phased, iterative manner.
 Generate simple parameter reports based on business requirements.
HALLIBURTON , HOUSTON ,TX ( APR 2001 – JUL 2001)
Programmer Analyst for the major construction company . Assignment was to Analyzeexisting system, recommend approach to reduce response
time & improve systemperformance.
 Reviewed existing processes .

4.  Prioritized business and systems problems;analyzed legislation and conducted impact analysis.
 Identified theproblem queries using SQLTRACE & TKPROF utilities.
 Performed SQL Query optimizations by tuning queries and applyingother optimization techniques.
 Altered several PL/SQL packages by breaking them into small granular modules to improve responsetime.
EDUCATION
 Bachelor Degree in Instrumentation & Technology Engineering, Bangalore University, Bangalore, India – 1996
CERTIFICATION
 HIPAA
 Oracle Internet Application Developer Forms 6I
 Brain Bench Certification For SQL, PL/SQL – 2002