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SIP - Give yourself a Global Voice by making Communications simple

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Presentation Slides for webinar:
Let IDC and BT unlock the secrets to achieve truly successful SIP - (Session Initiation Protocol) enabled global communications.
Webinar 10am / 11am CET, Wednesday 28 September.

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SIP - Give yourself a Global Voice by making Communications simple

  1. 1. 9/30/2016 1 #GoGlobalSIP BT One Voice SIP Trunking. Let IDC and BT unlock the secret to achieve truly successful SIP-enabled global communications. Give yourself a global voice by making communication simple. #GoGlobalSIP BT Ireland and IDC Webinar: Agenda & Speakers. Get SIP right and take a big step towards future-proof networks Andrew Dobson, Head of Products Ireland, BT Jason Anderson, Network Analyst, IDC Enterprise Jan Riechers, General Manager Global Voice Services, BT 1. Why SIP? Why now? 2. Market overview with IDC 3. SIP scenarios 4. Case studies 5. Vision
  2. 2. 9/30/2016 2 #GoGlobalSIP ` 1. Why SIP? Why now? 2. Market overview with IDC 3. SIP scenarios 4. Case studies 5. Vision Why SIP? Why now? Andrew Dobson, Head of Products Ireland, BT #GoGlobalSIP Unified Communications Growth Strategy Multisite Scalability Flexibility Technology Transformation Voice IM Presence Video Collaboration Multinational Corporations SIP Trunking Cost Reduction Centralise Efficiency Innovate 1 Why SIP? Why now?
  3. 3. 9/30/2016 3 #GoGlobalSIP BT One. Communications that unify. Cost-savings: • “On-Net” voice and video dramatically reduces costs (flat rate, fixed channel pricing). • Further savings achieved by lowering operational costs through the replacement of legacy network and associated maintenance costs. Centralised control: • Simpler architecture reduces hardware, deployment and maintenance costs. • Supporting strategic opportunity to simplify, rationalise and standardise. Flexibility and scalability: • SIP trunks are more resilient, flexible, and easier to scale than more expensive TDM circuits. Delivering more channels and more cost effectiveness than an ISDN line. Supports new services: • SIP enables the richer features and functionality of IP Telephony. • Enhanced capabilities such as collaboration with unified communications and supporting cloud based services. Underpinning business growth strategies. 1 SIP benefits. #GoGlobalSIP ` 1. Why SIP? Why now? 2. Market overview with IDC 3. SIP scenarios 4. Case studies 5. Vision Market overview with IDC. Jason Anderson, Network Analyst, IDC Enterprise
  4. 4. 9/30/2016 4 Challenges of the digital transformation era and how to face them Jason Andersson Program Director, IDC EMEA Why SIP is important Source: IDC's European Enterprise Communications Survey, 2016, n = 1,088 (all respondents) 8 What are your key business voice (platforms and services) priorities over the coming three years? 0% 10% 20% 30% 40% 50% Enable one-number reachability for your mobile employees Save on calls Have a solution that can flexibly scale up and down Add unified communications on top of voice services Reduce total cost of ownership Improve quality and availability of service 2016 survey 2015 survey
  5. 5. 9/30/2016 5 SIP - A Leadership Choice Source: IDC's European Enterprise Communications Survey, 2016, n = 1,088 (all respondents) 9 Which of the following types of voice services do you use in your organization? 0% 5% 10% 15% 20% 25% 30% 35% SIP trunking Overall Laggards Followers Leaders 17% 60% 23% Laggards: Slow to adopt new technologies/services Followers: Moderate, average deployment speed of new technologies/services Leaders: Cutting-edge, fast to deploy new technologies/services Which of the following best characterizes the pace of IT deployments within your organization? Finance Manufacturing Public sector Retail/wholes ale Business services Transport 0% 10% 20% 30% 40% SIP trunking SIP deployment variations Source: IDC's European Enterprise Communications Survey, 2016, n = 1,088 (all respondents) 10 0% 10% 20% 30% 40% 50–249 250–999 1,000+ SIP trunking Which of the following types of voice services do you use in your organization?
  6. 6. 9/30/2016 6 Volumes are moving to SIP and VPN Source: IDC's European Enterprise Communications Survey, 2016, n = 1,020 (part of total respondents) 11 27% 21% 26% 22% 15% 19% 8% 12% 24% 25% 2015 Survey 2016 Survey Mobile (either GSM or 3G or 4G) SIP trunking VPN Voice over IP (including hosted services such as IP Centrex) Traditional fixed-line telephony (also known as PSTN and ISDN) Can you estimate the percentage of outgoing business calls made by your employees using each of the following voice technologies? SIP variations in Europe Source: IDC's European Enterprise Communications Survey, 2016, n = 1,020 (part of total respondents) 12 13% 13% 11% 50–249 250–999 1,000+ SIP trunking Can you estimate the percentage of outgoing business calls made by your employees using each of the following voice technologies? Finance Manufacturing Public sector Retail/wholes ale Business services Transport 0% 5% 10% 15% 20% SIP trunking
  7. 7. 9/30/2016 7 © IDC Visit us at IDC.com and follow us on Twitter: @IDC 13 Millions of users Mainframe, mini computer LAN, WAN, Internet, Client Server Hundreds of millions of users Cloud, Mobile, Big Data, Social Thousands of apps Tens of thousands of apps Millions of apps Billions of users Third platform opportunities Internet of Things (IoT) Enterprise social networking Software-defined networks UC&C Mobilize the workforce Big Data/advanced data analytics Cloud services Improve network infrastructure Improve backup/recovery Improve network security 2015 Survey – Top 10 Ranking Software-defined networks Enterprise social networking Internet of Things (IoT) Improve network infrastructure Improve backup/recovery UC&C Big Data/advanced data analytics Mobilize the workforce Improve network security Cloud services 2016 Survey – Top 10 Ranking 3rd platform adoption all the more important Source: IDC's European Enterprise Communications Survey, 2016, n = 1,088 (all respondents) 14 In terms of technology initiatives, in what areas will your organization make investments over the next three years?
  8. 8. 9/30/2016 8 Digital Transformation Maturity © IDC Visit us at IDC.com and follow us on Twitter: @IDC 15 Leadership Transformation Omni-Experience Transformation Information Transformation Operating Model Transformation WorkSource Transformation Digital Transformation is Multifaceted Created new group focused on Innovation Business more involved in IT Strategy Major IT re- organization Organizational Impact of Digital Transformation 16 72% 47%53%
  9. 9. 9/30/2016 9 Summary Most of the 3rd Platform pillars are becoming top investment priorities. Companies are looking for a combination of quality of service and reduced TCO from their voice platforms/services. The steady migration from TDM to IP and mobile voice solutions continues. Companies are now buying into the concept of hosted VoIP while looking for TCO reductions and business value. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 17 Review your current voice bill and consider future needs Coordinate SIP trunking deployments with equipment upgrades Remember to re-think service resilience Remember to adopt appropriate security measures Review additional service parameters such as SLA’s, network statistics etc © IDC Visit us at IDC.com and follow us on Twitter: @IDC 18 Guidance
  10. 10. 9/30/2016 10 Thank you! Copyright IDC 2013. Follow IDC on Twitter @IDC 19 Follow me on Twitter: www.twitter.com/JasonAndersson Jason Andersson Program Director EMEA Telecom and Networking email: jandersson@idc.com LinkedIn: se.linkedin.com/in/jasonandersson/ #GoGlobalSIP BT Global SIP Insights. ` 1. Why SIP? Why now? 2. Market overview with IDC 3. SIP scenarios 4. Case studies 5. Vision Jan Riechers, General Manager Global Voice Services, BT
  11. 11. 9/30/2016 11 #GoGlobalSIP 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need 3 4 5 SIP Scenarios. #GoGlobalSIP 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need Individual SIP trunks per customer site. •Running Voice across IP connect global. •Consolidating •voice spend onto One Voice. •Cost savings on IDD and on-net. • One Voice SIP available in 75 countries. 3 4 5 Typical SIP deployment so far.
  12. 12. 9/30/2016 12 #GoGlobalSIP • Deploying full PSTN replacement via SIP. • Removing local PSTN trunks. One Voice SIP trunking: • E.164 numbering (new numbers, number porting, etc). • Incoming PSTN traffic and all outgoing traffic. • Calls to emergency services. • Premium, shared cost number and directory services calling. • Fully compliant with regulations. 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need Replacing and upgrading PSTN. Individual SIP trunks per customer site. 3 4 5 #GoGlobalSIP BT Insight: 80% of customer request are focused on the transformation to full PSTN replacement. Replacing and upgrading PSTN. Individual SIP trunks per customer site. 3 4 5 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need
  13. 13. 9/30/2016 13 #GoGlobalSIP Competitive Advantage: • Customers can send us all their outgoing traffic into a single physical and logical SIP trunk. • Reducing complexity and overhead on the customer side. • Commence journey towards cloud base solutions. • Single SIP trunk into hub site • Getting rid of call managers on each site • Remote phones served via the WAN (BT) 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need Consolidate and centralised SIP solutions. Central SIP trunk to a PBX serving multiple / all locations. 3 4 5 Centralisation possible within a country and also cross-border. #GoGlobalSIP Central SIP trunk to a PBX serving multiple / all locations. Consolidate and centralised SIP solutions. BT Insight: Centralisation triggers the need to for the client to consider resilience, security and trusted partner. Engagements in Finance, Manufacturing, Defence and Public Sector. 3 4 5 Centralisation possible within a country and also cross-border. 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need
  14. 14. 9/30/2016 14 #GoGlobalSIP Strategic Requirements. SIP 3 4 5 Connected Workforce ‘True collaboration’ − Voice − Video conferencing − Mobile integration − Presence − Multi-device Next-generation contact centres ‘Transformation’ − Service enablement − Cost effective − Scalability − Virtualised New market entry ‘Business expansion’ − Rapid deployment − Leverage cloud based solutions − Accelerated benefits realisation Acquisition alignment ‘Seamless’ − Integration − Standardisation − Consolidation − Technology simplification Facilitate new business initiatives. BT Insight: Engagements in Defence, Manufacturing, Banking, Public Sector. 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need #GoGlobalSIP Strategic initiatives of Multination's Consolidated Infrastructure Centralised control Technology Innovation Network / ICT Public Cloud Private Cloud Hybrid Cloud Data Centres Objectives Scale and flexibility Cloud services Digital transformation SIP 3 4 5 Pave the way for new ICT services BT Insight: Engagements in Defence, Manufacturing, Banking, Public Sector. 1. Replace and upgrade 2. Consolidate and centralise 4. Pave the way for new ICT services 3. Facilitate new business initiatives Compelling event /business need
  15. 15. 9/30/2016 15 #GoGlobalSIP Panalpina. • Transforming communications for a global leader. • Services for 15,000 employees migrated to a single integrated platform for voice & data. • Connecting 500 offices in more than 75 countries. Anglo American. • Converged communications infrastructure for enhanced collaboration. • Global consolidation of services, 130 sites, 15 countries. Unilever. • Growing sustainably with a fully integrated network. • 173,000 employees across nearly 100 countries. Zurich. • Consolidate, modernise, manage communications infrastructure. • Operations across 49 countries worldwide • Total communication and data solution. Tech Mahindra. • Improving global collaboration and expansion at lower cost. • Seamless mitigation of communications to global solution. Global CPG company. • Transforming with global, cloud- based collaboration. • 47,00 users, 6 global data centres Goethe-Institut. • Single partner for 98 country solution. • Integrated platform supporting telephony, data, and multimedia worldwide Global travel company. • Operational and network partners in 140 countries worldwide with approximately 12,000 employees. • Global voice solution to meet business and end-user needs. Jabil. • Efficient, affordable and secure global collaboration. • Advance and scalable solution to meet business growth demands. 3 4 5 Sample Customer Cases: BT One Voice SIP Trunking #GoGlobalSIP BT Vision: Cloud of Clouds enabled through SIP. 543

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