Speaker: Nicole Tanzillo, Director of IT Marketing, Spiceworks
Location: Boardroom | 13:45 - 14:45
Lightning round anyone? Have you just been through a major operating system upgrade? Did you recently migrate your network from virtualized servers to the cloud? And do you have a few bits & bobs you’d like to share with SpiceHeads who are in your same situation? Attend this session to get four snippets of IT know-how from those who have gone before you.
SpiceSpeakers & Topics
Anthony Sutcliffe - Virtualization
Tino Todino - VoIP
Ben Snape - Wireless Display
Peter Craine - BYOD
How to switch from analog or ISDN to VoIP - webinar 2016, EnglishAskozia
The migration from analog or ISDN phone systems to Voice-over-IP can lead to significant changes in business communications. In this webinar, we discuss the future of IP communications and how businesses can successfully perform the migration to Voice-over-IP.
SIP Trunking enables advanced IP features to work across locations
• Calls from your office phone can ring on your desk phone, mobile phone, or simultaneously.
• All calls can be centrally handled for all locations.
• A single IP PBX can support users in multiple sites across the nation
SIP Trunking reduces costs by getting rid of idle capacity
• SIP Trunking allows you to purchase fewer trunks at each location.
• Use idle capacity at one location to meet increased call activity at another location.
• Customers avoid wasting unused capacity at individual locations
Why SIP Trunking?
- Reduced call charges and line rental costs
- Additional features and functionality on your existing PBX
- Include PBXs in your Unified Communications strategy
How to switch from analog or ISDN to VoIP - webinar 2016, EnglishAskozia
The migration from analog or ISDN phone systems to Voice-over-IP can lead to significant changes in business communications. In this webinar, we discuss the future of IP communications and how businesses can successfully perform the migration to Voice-over-IP.
SIP Trunking enables advanced IP features to work across locations
• Calls from your office phone can ring on your desk phone, mobile phone, or simultaneously.
• All calls can be centrally handled for all locations.
• A single IP PBX can support users in multiple sites across the nation
SIP Trunking reduces costs by getting rid of idle capacity
• SIP Trunking allows you to purchase fewer trunks at each location.
• Use idle capacity at one location to meet increased call activity at another location.
• Customers avoid wasting unused capacity at individual locations
Why SIP Trunking?
- Reduced call charges and line rental costs
- Additional features and functionality on your existing PBX
- Include PBXs in your Unified Communications strategy
How you shouldn't just look at IP technologies in broadcast but also look at how off-the-shelf IT equipment can be used. Presented at NAB BEITC Engage! 2017
Reinvent 'The Old' into 'The New'. Keep your older cameras in use, in areas where you find the picture suitable and add or replace with high definition cameras as needed.
What is VoIP? 4. What is VoIP? VoIP = “Voice over Internet Protocol”. Basically, VoIP means Voice transmitted over a Digital Network”. Also called IP Telephony.
Lighting up Lync Video - Network PreparationIVCi, LLC
This presentation is an end-to-end discussion about how Lync utilizes video and what this means for your network and covers bandwidth utilization, planning, and what customers really see on their network after video has been deployed.
You've heard the talk that professional social networks have become the go-to resource for connecting with IT buyers and decision makers. Go beyond the hype and learn how successful tech marketers are amping up their social strategies for real business impact.
How you shouldn't just look at IP technologies in broadcast but also look at how off-the-shelf IT equipment can be used. Presented at NAB BEITC Engage! 2017
Reinvent 'The Old' into 'The New'. Keep your older cameras in use, in areas where you find the picture suitable and add or replace with high definition cameras as needed.
What is VoIP? 4. What is VoIP? VoIP = “Voice over Internet Protocol”. Basically, VoIP means Voice transmitted over a Digital Network”. Also called IP Telephony.
Lighting up Lync Video - Network PreparationIVCi, LLC
This presentation is an end-to-end discussion about how Lync utilizes video and what this means for your network and covers bandwidth utilization, planning, and what customers really see on their network after video has been deployed.
You've heard the talk that professional social networks have become the go-to resource for connecting with IT buyers and decision makers. Go beyond the hype and learn how successful tech marketers are amping up their social strategies for real business impact.
On Your Mark! Getting ready and set to spice IT up in Spiceworks. Spiceworks Ziff Davis
Curious about what Spiceworks is all about? Are you a new marketer in the Spiceworks Community and wondering where to start? Then lace up your spicy sneakers, and join us for a quick (and we mean quick!) jog through our community of 5 million IT buyers. You’ll learn how to get started – and ways to cross your marketing finish line in record time.
What are IT pros looking for in a cloud server provider? This report explores in detail the cloud servers purchase criteria that today's buyers care about most, providing data and descriptions that shed some light on a cloudy marketplace. It also examines the product research habits of these same buyers, revealing the information sources behind their most important IT purchase decisions.
In the Spiceworks infographic, "The Evolution of Information Technology Through US Presidential Administrations," we take a trip down memory lane to reflect on milestones in the evolution of IT over 9 decades, analyze the role of tech in US history and popular culture, and cite computing quotes from US Presidents and popular figures.
How does Group Policy work with Active Directory? Group Policy provides granular control over thousands of different settings and allows you to highly customize permissions per user, group of users, computer, or group of computers within a domain. It also makes your life much easier by allowing you to automate tasks. – because no one wants to manually update a single setting 500 times.
There sure are a lot of smartphones and tablets the workplace these days! With the recent BYOD explosion, more and more devices have access to your company’s critical data. What is an IT pro to do to mitigate the threat posed by these devices? Learn how to protect your workforce, secure your network, and educate your users about threats.
Sure, you understand the fundamentals of social media, but truly connecting with tech purchase decision makers requires more than just the basics. It requires you to be an active and authentic participant in the social communities where these IT-types are interacting with their peers.
Cole Information and DYL's James Angel team up to provide details on how VoIP technology can take your small business to the next level. During this half-hour webinar, you'll learn what VoIP is and the benefits of using it in three crucial aspects of the lead nurturing process. If you are a marketer, in sales, or own your business, you don't want to miss this. You'll get relevant tips and techniques to improve your conversion and fill your sales pipeline.
What is SIP Trunking?
How good is the ROI?
Benefit #1: Local Phone Numbers with Centralized Call Management
Benefit #2: Control and Security
Benefit #3: Increased productivity and collaboration
Benefit #4: Scalability
Benefit #5: Faster Disaster Recovery
Benefit #6: Foundation for Unified Communications / WebRTC
WebRTC Takes UC Further – With Ingate the Future is Soon
In this session we explore the future of new network services and how Universal CPE (uCPE) is used by service providers to combine many separate fixed-function network elements with a single multi-function device. Using virtualized network function software (VNFs) on Universal CPE, providers have a consistent and flexible foundation they can build on to offer new SD-WAN...
In this session we explore the future of new network services and how Universal CPE (uCPE) is used by service providers to combine many separate fixed-function network elements with a single multi-function device. Using virtualized network function software (VNFs) on Universal CPE, providers have a consistent and flexible foundation they can build on to offer new SD-WAN, SIP Trunking, and other services while improving network security with SBC and firewall VNFs.
The Missing Lync: SimpleSignal & Microsoft Lync IntegrationSimpleSignal
Whether your customers need basic SIP connectivity for premise-based Lync installations, a fully-managed hosted Lync integration or a hybrid SIP and hosted solution, SimpleSignal offers a Lync integration that will fit their needs. In this webinar, you will learn how SimpleSignal is integrating our HD quality voice communications with hosted Microsoft Lync and Microsoft Exchange for a truly unified communications suite.
This webinar, "The Missing Lync" will explain:
- How to provide a turnkey hosted Lync solution with enterprise hosted PBX to your customers
- Why businesses are taking advantage of SimpleSignal's fully integrated Lync offering
- What voice integration options are available to help your customers improve their business communications
Polycom RealPresence Trio 8800 for Microsoft Office 365 and SkypeDavid J Rosenthal
Polycom RealPresence Trio 8800 delivers the best ever audio experience from the huddle room to the boardroom - making every conversation, every spoken word just that much clearer. Not only does RealPresence Trio break through the sound barrier by providing the most amazing sound quality, but it also redefines the category by serving as the smart hub for your group collaboration and bringing easy-to-use, no-compromise visual collaboration to spaces that were previously cost prohibitive.
Polycom RealPresence Trio is the only modular smart hub in the market today and your expectations of group collaboration will be forever changed. Modular in design and priced right for mass deployment, RealPresence Trio is perfect for any size group.
The power of voice
The human voice is a powerful vehicle for delivering your thoughts. Have you ever heard someone speak and you instantly knew the feeling they were trying to convey by just the inflection of their voice? Tone of a voice can instill confidence or uncertainty. With RealPresence Trio we have enhanced our patented HD Voice technology even further to deliver deep, rich audio and even multi-media content playback, - the best ever. Even the best technology is not immune to its environment. Extraneous noises such as rustling papers, typing on a keyboard, or sirens outside a window are all too common in meetings and distracting to listeners. With Polycom's exclusive NoiseBlock technology, RealPresence Trio automatically mutes when background noise is present giving your conversation top priority.
How geeky are you really? Now's your chance to find out! To celebrate Geek Pride Day on May 25th, Spiceworks pulled together a fun IT test to help you find out where you stand on the IT geek spectrum and how you compre with friends and peers. Think you've got what it takes to be a true IT geek?
Microsoft Windows Server 2003 was once the go-to server OS for IT,but the world has moved on. Don't get caught up in nostalgia... it's time to level up, get secure and retire WS2003!
Are you on the hunt for a new job, or maybe looking to advance your career? On this 9th Day of Sysmas, we're bringing you IT resume tips, interview prep advice, and more - it's all in our new eBook, "Hiring Managers Tell All"! Find out what the experts have to say on what it takes to stand out from the IT crowd... this'll be the Sysmas gift that keeps on giving for years to come!
The Devices are Coming! How the “Internet of Things” will affect IT.Spiceworks Ziff Davis
The devices are coming! Think you’re ready for the Internet of Things? We surveyed over 440 IT pros about this latest IT trend and released in this report. Find out what IT pros had to say about this IT shake up and what you can do to prepare.
What’s techy, spicy, bacon-lovin’ and orange all over? Why, the Spiceworks Community, of course! Not only are there over 4M IT pros using the Community to do their jobs, research products, and talk shop with vendors, they’re also having some jolly good fun! Hear from one of Spiceworks’ very own IT pros as he highlights Spiceworks humour, shows how you can take the Community goodness offline, and shows you how easy it is to spread the spice to other IT pros and tech vendors near and far.
Let’s face it: The BYOD headache isn’t going away. Fret not, we’re all in IT together to prevent our sensitive business data from walking out the door. Check out these slides from SpicewWorld London to find out:
- The technology to solve the issue head-on
- Game plans when it comes to implementation
- Security compliance solutions specific to Europe
Got a mountain of help desk emails driving you mad? Is your company headcount bursting at the seams, and you’re aching from the growing pains? Spiceworks has just the tool to ease your aches! This crash course will cover anything and everything you could possibly want to know about the Spiceworks Help Desk. Check out these slides from SpiceWorld London to learn how to:
- Improve adoption by using email and Active Directory integration
- Understand the different admin roles and help desk notifications
- Work tickets on-the-go with special email commands and mobile and tablet apps
- Prioritise and organise with ticket attributes, due dates, views and alerts
- Help users help themselves with knowledge base articles and the user portal
- Report on what you’ve accomplished with regular reporting
Check out these slides from a SpiceWorld London SpiceHead on how he goes about his purchasing strategy, including:
- Budget planning; how to use an IT Strategy; using 1, 2 & 5 year plans to manage the finances.
- How to persuade the bean counters to open their wallets by showing them that you can be trusted to manage your own finances.
- Business case justification; you know it makes sense, but they don’t talk tech, so you still have to show them why in terms of pounds and pence.
- Applying for grants; treating other people’s money like your own.
- The art of negotiation; when and why to say no; and how to politely say, “that’s not what I can afford to pay.”
Leading a massive services organization or moonlighting and considering the jump to full time? Let's have a frank discussion about what it takes to run a growing services business. Check out these tips given out at SpiceWorld London from industry experts and your peers around the globe on what to consider before getting started, what to expect from clients (and what they expect from you!), and how to stand out from the masses. We'll take the discussion beyond tech and give you the lowdown on how to grow your business, big or small.
Check out these slides from SpiceWorld London that talk about debuzzing network security! Sometimes we get so caught up using buzzwords that we lose the point of the whole solution, we don’t want that to be the case for our new online security solution and we need the SpiceHeads to help! Be the first to see our totally new solution and help us to shape the future of a tool that gives you the power to manage your network security like large enterprises, at a fraction of the price and time commitment.
How do you become an IT buyer’s top choice for tech gear? With so many choices in front of IT pros, how do you stand out from the rest? Spiceworks not only gives the opportunity to reach 5 million IT pros, we’ve got a top-notch team ready to connect you with them. We can help you create smart media strategies to win the minds (and wallets) of IT buyers!
Want to avoid IT buyers hitting “delete” when they see your email? Hoping they’ll open it, click it… and keep on clicking? IT buyers tell Spiceworks they prefer email over any other communication from a tech vendor – so make sure your email marketing is up to snuff. We can help your email stand out in an IT buyer’s crowded inbox and become something that your target market loves opening (yep, loves!).
Virtualization has fundamentally changed the shape of the IT landscape in the past decade. If you haven’t learned the ins and outs of hypervisors, hosts, and guests, attend our virtual webinar to learn about the different kinds of virtualization, the benefits of the technology, and the different players in the industry!
Hear first about the new innovative technology coming from HP to help SMB IT professionals like you. See how this new technology can drive innovation in your own business, while delivering breakthrough energy, space and cost savings.
Speaker Bio: Julian has 30 years’ experience at HP, working with HP’s channel partners and customers through various hardware product sets ranging from the initial Digital PC’s through PDPs, MicroServers and Vaxes onto HP ProLiants, where he has been working for the past 10 years overseeing Generation 1 through to the current Generation 8 models.
Speaker: Francis Sullivan, CTO & Co-founder, Spiceworks
12:00 - 13:00
*MSP-Friendly
With the endless wave of smartphones and tablets, the ever-nagging issue of BYOD isn’t going away. But have no fear, Spiceworks is here! In this info-packed session, you’ll:
Learn how to manage BYOD within Spiceworks using MDM
Get access to premium features that allow remote management of mobile devices
Take a tour of all the Spiceworks apps – Spiceworks Mobile and Spiceworks Mobile HD
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
5. • A privately owned SME in the manufacturing &
service sector
• 3 sites in the UK, 1 in France, 3 in Germany, 1 in
Hungary
• Dealer partners in other countries
• Increased reliance upon IT in all areas of the
business
Background - The nature of the business
10. • 5 people, 3 on systems, 2 on web development
• Web development support for sites in all countries
within the group
• Provided full support to users for all ICT systems within
UK & France
• Growing support for ERP systems for Germany &
Hungary
UK IT Team
11. • Sites located a considerable distance apart with UK
IT staff based at the UK H.Q.
• An increase in operational staff in the UK, increasing
support needs; for both IT use and business process
changes driven by ERP
• The UK IT team had limited foreign language skills
• End users were not fully IT literate
Support Issues
12. • Server virtualisation started in 2009
• Cut server estate in half in first 6 months
• UK IT staff continued to work on other projects at the
same time
• In most cases, used P2V process to migrate servers –
end users did not realise the work had taken place
• A large proportion of work done remotely out of hours
Virtualisation
14. The project to virtualise servers proved that it works well
• It saved money – reducing physical servers in first
phase of project cutting utility bill by 15%
• It saved time – admin time cut by about 40%
• Increased server up time to 99.97% per annum
• It saved effort – easier & faster to deploy and scale
servers to meet user needs
• It was easy to operate and manage!
Virtualisation Works!
15. To create a virtual platform to provide
improved multi language support facilities
The Proposal
16. • HP Proliant DL380 G4 (re-used)
• 2 x Dual core processors
• 16 GB DRAM
• 400 GB HDD (in RAID 5)
The Hardware
17. • Windows Server 2003 (Standard)
• VMware Workstation
• Windows XP – En, Fr, De, Hu
• Windows 7 – En, Fr, De, Hu
• Office 2003 – En, Fr, De, Hu
• Office 2007 – En, Fr, De, Hu
• Office 2010 – En, Fr, De
The software
18. • Windows XP & Office 2003
• Windows XP & Office 2007
• Windows XP & Office 2010
• Windows 7 & Office 2003
• Windows 7 & Office 2007
• Windows 7 & Office 2010
Configuration of VMs
19. • 1 image, cloned then the relevant Office package
added
• Virtual machines left offline until needed – average
30 seconds to start up and boot OS
• Select the appropriate VM for OS & Office
combination
• Could run several VMs at a time for multiple support
needs
Virtual Machines
22. Screenshots of processes - in the specific language to
provide training material for the end user
Improved support – IT staff became familiar with the
different terms in each language
Increased end user confidence in support staff –
making the support process easier
VDI for Business Continuity / Disaster Recovery – this was
a practical demonstration of how VDI might work
Benefits
24. • Babblevoice is a HOSTED VoIP TELEPHONE SYSTEM based upon the
FreeSwitch Open Source product hosted in 3 fully redundant UK
based datacentres.
That
• …uses the SIP protocol and supports a variety of VoIP handsets, soft
phones and Smartphone's as SIP clients.
• …is designed to be managed by resellers or end-users.
• …is „contract free‟ and can be used as an internal telephone system
free of charge.
What is Babblevoice?
25. • Comprehensive Voicemail facility
• Unified messaging (voicemail to email)
• Conference calling (unlimited parties)
• Call grouping/hunting (ringing several
handsets at once)
• Call routing (what happens if the original
destination is busy)
• Call recording
• Interactive voice response (IVR)
• External and internal call rules
• Assign geographical and 0845 numbers to
your account
• Natural language GUI to enable
complex rules to be set up easily.
• Calendar integration – Works with
Google calendars and anything that
can create/publish iCAL files (Mac OSX,
Outlook, etc)
• Babblevoice API: The API is intended for
developers who wish to develop client
applications to extend the core
functionality of Babblevoice.
• Open Source projects including a
power dialler app which can be used
with CRM systems.
• iGoogle/Netvibes gadgets integration
that give various information about your
Babblevoice domain.
Babblevoice - Features
26. • Each line you have (a line is defined as an external geographical number) is
charged on a monthly basis.
• 1 to 4 lines = £3.00 per month per line
• 5 to 9 lines = £2.00 per month per line
• 10 to 29 lines = £1.50 per month per line
• Over 30 lines = £Negotiable rental per month per line.
• Each line can support a theoretically unlimited number of devices (tested to
around 1000 devices)
• Link to Box.com (for IVR) £2.50 per month
• Phone call recording £1 per GB per month
• Number porting to Babblevoice (£20 + VAT - discount for quantity)
Babblevoice - Costs
39. Reasonable GPS locator (better if you install the app)
Can stop end users from uninstalling it
Remotely install apps from store and enterprise
Can lock and wipe phones
Set up range of email notifications to be triggered
Free version – good enough for a lot of small company needs to start with
Recommended and found through Spiceworks
If you do install the app you get push messaging as well
Main Pluses why I chose Meraki